Canon printer PIXMA iP2000 User Manual

							Printing Maintenance
57
Resetting the Ink Counter in Printer Properties dialog box
1Open the PPrinter Properties dialog box and click the MMaintenance tab.
2Click IInk Counter Reset.
3Select the newly installed ink tank, then click OOK.
1Open the BJ Printer Utility dialog box.
(1)Double-click the hard disk icon where the printer driver was installed, the 
Application folder, and the U
Utilities folder.
(2)Double-click the P
Printer Setup Utility icon.
If you are using the OS other than Mac OS X v.10.3, double-click the P
Print Center 
icon.
(3)Select i
iP2000 from the NName list and click UUtility or CConfigure.
(4)Select i
iP2000 from the PProduct list and click MMaintenance.
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							Printing Maintenance
58
2Reset the Ink Counter.
(2) Click IInk Counter Reset. (1) Select R
Remaining ink level setting
from the pop-up menu.
(4) Click OOK. (3)  Select the newly installed ink tank.
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							Printing Maintenance
59
„How Low Ink Warning Setting Works
The low ink warning notifies you of low ink levels during printing. The Low Ink Warning 
has been preset to be automatically displayed.
When you reset the ink counter, it will assume that the ink tank is full regardless of how 
much ink actually remains. The reset is the only way to match the counter value with an 
actual ink volume. Reset the ink counter when installing a new ink tank.
Low Ink Warning Display
The '!' shows a low ink level in the ink tank.
BJ Status Monitor BJ Printer Utility 
NoteHow to Check Ink Level
Open the PPrinter Properties dialog box. Click MMaintenance tab and then 
Start Status Monitor.
See"OOpening the Printer Properties Dialog Box from Your Application 
Program"on page 26.
If the ink level becomes low, the low ink warning is displayed when 
printing is performed.
Open the BBJ Printer Utility, and then select IInk Level Information from 
the pop-up menu. 
See"OOpen the BJ Printer Utility dialog box."on page 57.
 The color ink becomes low. The color ink becomes low.
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							Printing Maintenance
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How to Display Low Ink Warning Correctly
• Reset the ink counter every time you install a new ink tank.
The ink counter cannot work correctly unless you synchronize it with the actual ink 
level. The ink counter can only be adjusted when it is reset at the time a new ink tank 
is installed.
• Do not reset the ink counter of an ink tank in use.
Synchronization of the counter and the actual ink level will not work properly.
ImportantIf you did not reset the counter when you installed the current ink tanks, 
the low ink warning may not function correctly, until the next time you 
replace the ink tanks. Also, be sure to treat both counters separately.
Refer to "L
Low Ink Warning Accompanied by Ink Tank Icon With '?'"on
page 70.
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							Troubleshooting
61
Troubleshooting
Troubleshooting usually falls into one of the following categories. In this chapter you will 
find the most common printing problems. Refer to the 
User's Guide for additional 
information on topics not covered in this section.
•"C
Cannot Install the Printer Driver" on page 62
•"P
Print Quality is Poor or Contains Errors" on page 63
•"T
Troubleshooting Printer Hardware" on page 65
•"P
Paper Does Not Feed Properly" on page 66
•"H
Handling Error Messages" on page 68
•"A
An Error Message Appears on the Screen" on page 69
•"C
Cannot Print Properly from the Digital Camera" on page 71
When an Error Occurs
The BJ Status Monitor opens and displays a message. Take the appropriate action described 
in the message.
The message may vary depending on your operating system.
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							Troubleshooting
62
Cannot Install the Printer Driver
ProblemPossible CauseTr y This
Cannot Install the 
Printer DriverInstallation 
procedure not 
followed correctlyFollow the Easy Setup Instructions for proper printer driver installation.
If the installer was forced to terminate due to an error, remove the CD-ROM from 
the CD-ROM drive and restart your computer. Reinstall the printer driver. If this 
problem persists, contact the Customer Care Center.
Other applications 
running in the 
backgroundOther applications opened on your computer can interfere with the installation 
routine. Close all open software applications before reinstalling the printer driver. 
Refer to the 
Easy Setup Instructions for installing the printer driver.
Installation does 
not start 
automatically when 
the CD-ROM is 
inserted into the 
drive
If printer driver installation did not start automatically when you inserted the CD-
ROM into the CD-ROM drive:
1. Click S
Start and select MMy Computer.
2. Double-click the CCD-ROM icon.
For non-Windows XP, open the M
My Computer window, and then double-click the CCD-
ROM icon.
Double-click the CCD-ROM icon on your desktop to start installation.
Installation CD-ROM 
not working 
properlyEnsure that there are no problems with the 
Setup Software & User’s Guide CD-
ROM.
Use Windows Explorer to ensure that the CD-ROM can be read.
Ensure that the CCD-ROM icon is displayed on the desktop. 
If there is any problem with the CCD-ROM, contact the Customer Care Center.
Unable to proceed 
beyond the Printer 
Connection Screen
If you cannot proceed beyond the PPrinter 
Connection screen;
1. Click C
Cancel.
2. When the IInstallation Failure screen is 
displayed, click SStart Over.
3. EEasy Intall screen is displayed, click 
Back.
4. Click E
Exit, then remove the CD-ROM.
5. Turn the printer off.
6. Restart the computer.
7. Carefully follow the procedures 
described in the 
Easy Setup Instructionsand reinstall the printer driver.
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							Troubleshooting
63
Print Quality is Poor or Contains Errors
ProblemPossible CauseTr y This
Ink does not eject 
properly/Printing is 
Blurred/ Colors are 
Wrong / White 
Streaks appear / 
Printed Ruled Lines 
are DisplacedInk tank is not seated 
properlyCheck that the ink tanks are firmly seated in the Print Head and reseat them if 
necessary.
See "I
Insert the ink tank."on page 55.
Print Head Nozzles 
cloggedPrint the nozzle check pattern to check for uneven ink output.
See "P
Printing the Nozzle Check Pattern"on page 39.
When a specific color is missing from the nozzle check pattern, clean the Print 
Head. 
If ink supply is uneven: See "P
Print Head Cleaning"on page 44.
Print Head is 
misalignedAlign the Print Head. See "A
Aligning the Print Head"on page 50.
Media not loaded with 
the print-side upCheck that your paper is loaded with the correct print side facing up.
Consult "P
Printing Media" in the User’s Guide for detailed instructions on how 
to load and handle your media.
Incorrect paper type
On the MMain tab, ensure that the MMedia Type selected matches the media 
loaded.
In the  Print dialog box, select QQuality & Media from the pop-up menu, and 
then ensure that the MMedia Type selected matches the media loaded.
Glossy photo paper 
other than the Canon 
speciality media is 
usedSelecting O
Other Photo Paper from MMedia Type, which may resolve the problem.
Load one sheet at a time and remove each sheet as soon as it is printed.
Incorrect Paper 
Thickness Lever 
positionSet the Paper Thickness Lever according to the printing paper type.
See "L
Loading Paper"on page 3.
Print Quality not set 
properlyBe sure to set the P
Print Quality setting to HHigh for Windows or  Fine for
Macintosh.
On the MMain tab, click HHigh for the PPrintQuality setting.
1. In the  Print dialog box, select QQuality & Media from the pop-up menu, and 
then click DDetailed Setting.
2. Drag the PPrint Quality slide bar to the FFine end.
Printed Paper Curls 
or Ink BlotsPaper being used is 
too thinUse High Resolution Paper, Photo Paper Pro or other Canon speciality paper to 
print images that have high color saturation.
Color Intensity setting 
is too high Reduce the Intensity setting in the printer driver and try printing again.
1. Open the PPrinterProperties dialog box.
2. On the MMain tab, select MManual for  Color Adjustment, and then click SSet.
3. Drag the IIntensity slide bar to adjust the intensity.
1. In the  Print dialog box, select CColor Option from the pop-up menu.
2. Drag the IIntensity slide bar to set the intensity.
Paper Feed Roller is 
dirtyClean the Paper Feed Roller.
See "P
Paper Does Not Feed Properly"on page 66.
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							Troubleshooting
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Back of Paper is 
SmudgedInside of the printer is 
dirtyIf the inside of the printer is dirty, printed paper may be smudged. Periodically 
clean the inside of the printer.
See "C
Cleaning the Inside of the Printer" in the User’s Guide.
Paper Feed Roller is 
dirtyClean the Paper Feed Roller.
See "P
Paper Does Not Feed Properly"on page 66.
Media is curled If media is curled, its print side may be smudged by touching the Print Head.
Hold the opposite corners of the media, and gently bend them in the opposite 
direction to uncurl the media.
Printed Surface is 
ScratchedInappropriate paper 
type usedCheck to see if the paper you are printing on is too thick or curled.
See "P
Print Media to Avoid"on page 3.
Note that smudging may occur at the top and bottom edges of the paper when 
using Borderless Printing. Ensure that the paper you are using is compatible 
with Borderless Printing.
See "MMedia Types Suitable for Borderless Printing"on page 35.
See "MMedia Types Suitable for Borderless Printing"on page 35.
Paper Thickness Lever 
position is not properSet the Paper Thickness Lever in suitable position for your media.
See "C
Canon Speciality Media"on page 12.
If the paper is scratched even when printing on plain paper (left  ), set Paper 
Thickness Lever to the right ( ).
ProblemPossible CauseTr y This
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							Troubleshooting
65
Troubleshooting Printer Hardware
ProblemPossible CauseTr y This
Printer Does Not 
Start or Printer 
Stops During 
Print JobsPrint Head has 
overheated due to 
long periods of 
continuous printingStop printing and turn the printer off for at least 15 minutes to allow the Print Head 
to cool down.
The Print Head tends to overheat when printing continuously for long periods of 
time. The Print Head is designed to automatically pause at line breaks before 
resuming printing in order to cool down.
Printing high-
resolution 
photographs and 
graphicsWait until the print job finishes.
The P
POWER lamp flashes green while the print data is being processed. Printing 
photographs and high-density graphics can take time.
Printer cable is too 
longAvoid using USB cables longer than 16.4 feet.
There may be 
problems in your 
operating systemRestart your computer. It may solve the problem.
Delete an undesired print job if there is any. Use BJ Status Monitor in Windows or 
Printer Setup Utility in Macintosh for the deletion. If you are using the OS other 
than Mac OS X v.10.3, use the P
Print Center for deletion.
1. Open the PPrinter Properties dialog box.
See "OOpening the Printer Properties Dialog Box from Your Application Program"
on page 26.
2. Click M
Maintenance tab and then SStart Status Monitor.
3. Click DDisplay Print Queue.
4. Select CCancel All Documents in the PPrinter menu.
When the confirmation messages is displayed, click YYes.
The print job is deleted.
1. Select AApplications from the GGo menu.
2. Double-click the PPrinter Setup Utility icon in the UUtilities folder.
If you are using the OS other than Mac OS X v.10.3, double-click the PPrint 
Center icon.
3. Double-click i
iP2000 displayed under NName in the PPrinter List.
4. Click to select an undesired document and click .
The print job is deleted.
Cannot Print to 
End of JobIncorrect page size 
selectedEnsure that the page size setting matches the size of the paper loaded in the 
printer:
-Check the P
Paper Size setting from within your application to ensure that it 
matches the size of the paper loaded.
-Check the P
Page Setup tab in the PPrinter Properties dialog box (for Windows) or 
the PPage Setup dialog box (for Macintosh) to ensure that it matches the size of 
the paper loaded.
Not enough free 
space on hard diskYour operating system may be out of free disk space.
Check the available space on your computer’s hard disk.
Caution The area around the Print Head can become extremely hot during 
extended print operation. Always avoid touching the Print Head and 
its peripheral components.
Note I
In Windows Me or Windows 98
Click to select an undesired document and select PPurge Print 
Documents in the PPrinter menu.
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							Troubleshooting
66
Paper Does Not Feed Properly
ProblemPossible CauseTr y This
Paper Does Not 
Feed ProperlyInappropriate paper 
type used• Check to see if the paper you are printing on is too thick or curled.
See "PPrint Media to Avoid"on page 3.
• Check if the paper exceeds the load limit mark ( ). If it exceeds, load less 
paper.
See "L
Load the paper."on page 6.
Paper Feed Roller is 
dirtyFollow the steps described below to clean the Paper Feed Roller.
1. Ensure that the printer is turned on. Remove all sheets of paper out of the sheet 
feeder that cannot feed paper properly.
2. Press the Paper Feed Switch on the printer to choose the sheet feeder 
mentioned in 1. above.
3. Hold down the R
RESUME/CANCEL button; when the PPOWER lamp flashes three 
times, release the button.
The Paper Feed Roller will rotate as it cleans.
4. Repeat this operation two times.
5. Reload three or more sheets of A4/Letter-sized plain paper in the sheet feeder 
from which you removed paper as mentioned in 1.
6. Hold down the R
RESUME/CANCEL button; when the PPOWER lamp flashes three 
times, release the button.
The paper that is loaded in the printer will feed through the printer and be 
ejected.
7. Repeat this operation three times.
If paper still feeds improperly after you cleaned the Paper Feed Roller, repeat 
the above procedure.
Paper Jams in the 
Auto Sheet Feeder, 
Front Sheet Feeder 
or Paper Output SlotRemove the paper according to the following procedure.
1. Slowly pull the paper out, either from the sheet feeder or from the Paper Output 
Slot, whichever is easier.
When paper is loaded in the Auto Sheet 
FeederWhen paper is loaded in the Front Sheet 
Feeder
• If the paper tears and a piece remains inside the printer, open the Front Cover 
and remove it.
After removing all paper, close the Front Cover.
• If you cannot pull the paper out, turn the printer off and turn it back on.
The paper will be ejected automatically.
2. Reload the paper into the printer and press the 
RESUME/CANCEL button.
If you cannot remove the paper or if the paper tears inside the printer, or if the 
Paper jam error (See "H
Handling Error Messages"on page 68) continues after 
removing the paper, contact the Customer Care Center.
CautionBe careful not to touch the components inside the printer.
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