Canon printer PIXMA i560 Series User Manual

							Troubleshooting49
Printed Paper Curls 
or Ink Blots Paper being used is 
too thin Use High Resolution Paper or Photo Paper Pro to print images that require a 
lot of ink (i.e. pictures with intense colors or photographs).
Color Intensity setting 
is too high  Reduce the Intensity setting in the printer driver and try printing again.
1. Open the 
Printer Properties  dialog box.
2. On the  Main tab, select  Manual for Color Adjustment , and then click Set.
3. Drag the  Intensity slide bar to adjust the intensity.
1. Open the  Print dialog box.
2. In the  Print Mode  pull-down menu, select  Manual and then click  Details.
3. Click the  Color icon, then drag the  Intensity slide bar to set the intensity.
Paper feed roller is 
dirty Clean the paper feed roller.
See 
Paper Does Not Feed Properly  on page 51.
Printed Surface is 
Scratched Inappropriate paper 
type used Check to see if the paper you are printing on is too thick or curled.
See 
Print Media to Avoid  on page 3.
Note that smudging may occur at the to p and bottom edges of the paper when 
using Borderless Printing. Ensure that the paper you are using is compatible 
with Borderless Printing.
See  Media Types Suitable for Borderless Printing  on page 25
See  Media Types Suitable for Borderless Printing  on page 27
Incorrect position of 
the paper thickness 
lever When printing on thick paper, se
t the paper thickness lever to the 
mark.
This widens a gap between the print head and the paper. If the paper is 
scratched even when printing on plain paper, also try this.
ProblemPossible CauseTr y This
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							Troubleshooting
50
Troubleshooting Printer Hardware
ProblemPossible CauseTr y This
Printer Does Not 
Start or Printer 
Stops During 
Print JobsPrint head has 
overheated due to 
long periods of 
continuous printing Stop printing and turn the printer off for at least 15 minutes to allow the print head 
to cool down.
The print head tends to overheat when printing continuously for long periods of 
time. The print head is designed to automatically pause at line breaks before 
resuming printing in order to cool down.
Printing high-
resolution 
photographs and 
graphics Wait until the print job finishes.
The 
POWER  lamp flashes green while the print data is being processed. Printing 
photographs and high-density graphics can take time.
Printer cable is too 
long Avoid using printer (Parallel) cables longer than 6.5 feet and USB cables longer 
than 16.4 feet.
There may be 
problems in your 
operating system Restart your computer. It may solve the problem.
Delete an undesired print job if there is 
any. Use BJ Status Monitor in Windows or 
BJ Print Monitor in Macintosh for the deletion.
1. Open the Printer Properties dialog box. See  Opening the Printer Properties Dialog Box Directly from the Start Menu  
on page 15.
2. Click  Maintenance  tab and then  Start Status Monitor .
3. Click  Display Print Queue .
4. Select  Cancel All Documents  in the Printer  menu.
Click  Ye s when a confirmation message appears.
The print job is deleted.
1. Double-click  BJ Print Monitor in the Extensions in the System Folder.
2. Click to select an undesired document and click  . The print job is deleted.
Cannot Print to 
End of Job Incorrect page size 
selected Verify that the page size setting matches the size of the paper loaded in the 
printer:
-Check the 
Paper Size setting from within your application to ensure that it 
matches the size of the paper loaded.
-Check the  Page Setup tab in the Printer Properties dialog box (for Windows) or 
the  Page Setup  dialog box (for Macintosh) to ensure that it matches the size of 
the paper loaded.
Not enough free 
space on hard disk Your operating system may be out of free disk space.
Check the available space on your computer’s hard disk.
Caution
The area around the print head can become extremely hot 
during extended print operation. Always avoid touching the 
print head and its peripheral components.
Note In Windows Me, Windows 98 or Windows 95 Click to select an undesi red document and select  Purge Print 
Documents  in the Printer  menu.
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							Troubleshooting51
Paper Does Not Feed Properly
ProblemPossible CauseTr y This
Paper Does Not 
Feed Properly Inappropriate paper 
type used Check to see if the paper you are printing on is too thick or curled.
See 
Print Media to Avoid  on page 3.
Foreign objects 
inside the auto 
sheet feeder Look to see if a foreign object, such as a paper clip or pencil, has fallen into the 
auto sheet feeder.  Turn the print off and unplug the power cord from the power 
outlet before removing it.  If you are 
unable to remove it easily, contact the 
Customer Care Center.
Paper feed roller is 
dirty Follow the steps described below to clean the paper feed rollers.
If envelopes or post cards do not feed properly, even after correcting any paper 
curl, clean the paper feed roller.
1. Ensure that the printer is on and there is no paper loaded in the printer.
2. Hold the 
RESUME/CANCEL  button down and release after the  POWER lamp 
flashes three times.
The paper roller rotates as it cleans.
Repeat this cleaning operation three times.
3. Load a sheet of Letter plain paper in the printer.
4. Hold the  RESUME/CANCEL  button down and release after the  POWER lamp 
flashes three times, then feed the sheet of paper.
Repeat this operation three times.
If the printer still does not feed the enve lopes or the post cards properly through 
the printer, even after the cleaning operation, repeat the procedure.
Paper Jams 1. Gently pull the jammed paper out of the auto sheet feeder or the paper output  slot, whichever is easier.
• If the paper tears and some of it is left in the printer, turn the printer off, then open the front cover and remove the piece of paper. Do not touch internal 
parts in the printer. After removing the paper, close the front cover and turn 
the printer on. If you cannot reach or remove the torn paper, do not attempt to 
disassemble the printer yourself. Contact the Customer Care Center.
• If you cannot extract the paper, turn the printer off, and then turn it back on.  The remaining paper will be ejected automatically.
2. Reload the paper into the auto sheet feeder, then press the  RESUME/CANCEL 
button on the printer.
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							Troubleshooting
52
Handling Error Messages
When a printer error occurs, the POWER lamp flashes. The number of flashes 
indicates the type of error that has occurred. Count the flashes and take the 
appropriate action to correct the error.
Number of 
FlashesPossible CauseTr y This
Two flashes Printer is out of  paper Reload paper and press the 
RESUME/CANCEL button.
Three flashes Paper jam If a paper jam occurs, clear the jammed paper, reload paper in the printer, then  press the RESUME/CANCEL  button. See Paper Jams  on page 51.
Four flashes Empty ink tank Replace  with a new ink tank immediately.
Press the  RESUME/CANCEL  button to resume printing with an empty ink tank.
Replace the ink tank as soon as possible.
It may damage the printer if you continue printing with an empty ink tank.
See  Replacing an Ink Tank  on page 29.
Five flashes Print head not  installed/Defective 
print head Install print head. If print head is already installed, remove the print head and 
check the electrical contacts for foreign matter, then reinstall.
After reinstalling the print head, you may need to realign it.
If the print head fails to work properly after reinstalling it, contact the Customer 
Care Center.
Eight flashes Waste ink tank  almost full The printer has a built-in waste ink tank to hold the ink consumed during print 
head cleaning.
Eight flashes indicates that this tank is nearly full.
Press the 
RESUME/CANCEL  button to clear the error so printing can continue. 
Contact the Customer Care Center.
Nine flashes A specified period  of time has lapsed 
without receiving a 
response from the 
digital camera / The 
digital camera or 
digital video 
camcorder 
connected is not 
compatible with 
this printer Disconnect the camera cable, press the printers 
RESUME/CANCEL button and 
reconnect the cable.
If the error is not fixed, there is a possibility that you are using a digital camera or 
digital video camcorder that is not suppor ted by this printer.  Use Canon Bubble 
Jet Direct compatible digital came ras or digital video camcorders.
An error that requires contacting the Cu stomer Care Center may have occurred.
Disconnect the printer cable from the printer, and then turn the printer off and 
unplug the printer from the power supply. Plug the printer back in and turn the 
printer back on after leaving it about 10 minutes.
If the problem remains, contact the Customer Care Center.
Note POWER lamp flashes 
alternately green and 
orange
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							Troubleshooting
53
An Error Message Appears on the Screen
ProblemPossible CauseTr y This
Error Writing / 
Output to LPT1 or 
USBxxx (USB 
PRNnn)Printer not ready The POWER lamp will flash green when the printer is warming up or when a print 
job is being sent to the printer. It will glow a steady (non-flashing) green when it 
is ready for use or when the print job is completed.
Paper is not loaded Load paper and press the RESUME/CANCEL button.
Faulty connection Ensure that the printer cable is securely connected to the computer.
Printer port error Verify the printer port status.
When using the parallel interface
1. Open the Device Manager, double-click Ports (COM/LPT), then double-click 
Printer Port (LPT1)*.
* The printer port name depends on your system environment.
2. On the Hardware tab, check for any indication of a problem with the port and 
if the connected device is available.
When using the USB interface
Open the Device Manager, double-click Universal Serial Bus (USB) controllers, 
and then double-click Canon i560 to see the status.
Refer to the Users Guide for instructions on how to verify the status.
Printer port 
settings and printer 
interface do not 
matchConfirm that the destination Printer Port is set to LPT1: (ECP printer port), USB 
PRNnn (Canon i560) or USBnnn (Canon i560) (Where n represents a number).
If you find that the settings are not correct, shut down Windows, turn off the 
printer, and reconnect it to the computer with the type of cable that has been set 
in the printer driver. If you are using Windows 95 or Windows NT4.0, you will 
need to reinstall the printer driver. For information about installation of the 
printer driver, refer to the 
Easy Setup Instructions. 
Refer to the User’s Guide for instructions on how to verify status and the correct 
action to take.
Printer driver is not 
installed properlyUninstall then reinstall the printer driver.
1. Click Start, and select All Programs (or Programs), Canon i560, and Uninstall.
2. Follow the on-screen instructions to uninstall driver.
3. Follow the procedures described in the 
Easy Setup Instructions and reinstall 
the printer driver.
“Error No.: X202” Not enough 
memoryIncrease available memory by closing any other applications currently running.
“Error No.: X203” Printer driver fault Uninstall, then reinstall printer driver.
Refer to the User’s Guide for instructions on how to uninstall the printer driver.
Note If you are using switching hub or other device, disconnect the 
printer and reconnect it directly to the computer and try 
printing again.
If successful, the problem may have been with the device.
There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
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							Troubleshooting
54
“Error No.: X300” Printer not ready If the POWER lamp is off, turn the printer on.
If the POWER lamp is flashing green, the printer is initializing. Wait until the 
POWER lamp stops flashing.
Printer not properly 
connectedEnsure that the printer is securely connected to the computer.
Printer not selected 
in Chooser1. From the Apple menu, select Chooser.
2. Click the i560 icon and ensure that the i560 is selected as the target 
connection.
If not, select it.
ProblemPossible CauseTr y This
Note If you are using switching hub or other device, disconnect 
the printer and reconnect it directly to the computer and try 
printing again.
If successful, the problem may have been with the device.
There could also be a problem with the cable(s). Replace the 
cable(s) and try printing again.
Note If the problem persists, delete all unnecessary documents 
from the Extensions and Control Panels folder.
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							Troubleshooting
55
Cannot Print Properly from the Digital Camera
The following messages may be displayed on the digital camera or digital video camcorder 
when images are printed directly from them. Correct the error according to the procedure 
below.
Camera Error MessagePossible CauseTr y This 
Printer in use Images are printed from the 
computer.Wait until printing ends. The printer automatically starts 
printing the images from the camera after completing the 
current printing.
Printer warming up The printer is warming up. Wait until warm-up ends. When it is ready, the printer starts 
printing automatically.
No Paper  No paper is loaded. Load the paper in the printer and press the RESUME/CANCEL  
button on the printer.
Paper Jam  A paper jam occurrs in the 
printer.Remove the jammed paper, load new media, and press the 
RESUME/CANCEL button.
Printer cover open The front cover is open. Close the front cover.
No print head  No print head is installed. 
(The POWER lamp on the 
printer flashes five times.)Install a print head according to the 
Easy Setup Instructions.
The print head is defective. 
(The POWER lamp on the 
printer flashes five times.)Contact the Customer Care Center.
Waste tank full The waste ink tank is nearly 
full.Press the RESUME/CANCEL button on the printer to recover 
from the error. Contact the Customer Care Center as soon as 
possible. 
Paper  lever  error Incorrect position of the paper 
thickness lever.Open the front cover and adjust the paper thickness lever to the 
left position.
Printer error An error requiring servicing 
has occured. (The POWER 
lamp on the printer flashes 
alternately orange and green.) Turn off the printer, unplug the power cord from the power 
supply, plug the power cord back in, and then turn on the 
printer. If the same error occurs, contact the Customer Care 
Center.
NotezImages can be printed directly from Canon “Bubble Jet Direct” compatible 
digital cameras and digital video camcorders connected to this printer. 
zIf the connected digital camera or digital video camcorder does not support 
“Bubble Jet Direct”, the POWER lamp on the printer flashes eleven times. If 
this happens, disconnect the connection cable and press the RESUME/
CANCEL button.
zIf the operation time or data transmission time is too long when the digital 
camera or digital video camcorder is connected to this printer, a 
communication time error may occur and no more images can be printed. If 
this error occurs, press the RESUME/CANCEL button. They will automatically 
turn on. If not, turn it on.
zFor more details, also refer to the users manual for the digital camera or 
digital video camcorder.
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							Appendix
56
Appendix
Installing the Printer Driver when using Mac OS 9.x
When using other than Mac OS X (Mac OS 8.6 to 9.x), install the printer driver following the 
procedure below.
1Turn on your Mac and insert the Setup Software & User’s Guide CD-ROM.
2Open the Mac OS 8.6-9.x folder on the CD-ROM, then double–click the 
Printer Driver folder.
3Double-click the Installer icon in the Printer Driver folder.
4Read the License Agreement and click Accept, if you agree.
5Click Install.
The printer driver will load automatically.
6If the message “No other applications can be running…” displays, click 
Continue.
7When the “Installation was successf ul” screen appears, click Restart.
8From the Application folder, double-click on the software to be installed. 
Follow the on-screen instructions.
9When the “Installation has Finished” screen appears, click OK.
10When prompted, restart your computer.
11After the computer restarts, TURN TH E PRINTER ON, and select the Apple 
menu, then Chooser.
12Click the i560 icon in the Chooser.
13Close the Chooser.
14To ensure highest quality output, continue  Aligning the Print Head  on page 
42.
Note Register your product at www.registercanon.com to ensure product 
support.
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							Appendix
57
User’s Guide Table of Contents
Your printer’s User’s Guide offers detailed information on the following topics.
How to Use This Manual
Printer Parts and Their Function
Useful Printing Techniques
Printing with Borderless Printing
Reducing Noise from Images Taken with 
Digital Camera
Achieving Vivid Reproduction of Images 
with Lots of Greens and Blues
Printing with Color and Brightness 
Automatically Optimized
Adjusting Print Quality
Smoothing the Rough Edges of Certain 
Images (Windows)
Automatically Resizing the Image to Fit 
the Page
Resizing the Image by Selecting the 
Scaling Ratio
Printing Multiple Pages on a Single Page
Enlarging a Document by Printing it on 
Multiple Pages
Printing Multiple Pages for Assembly into 
a Booklet
Printing on Both Sides of the Page
Printing Stamped Messages on 
Documents (Windows)
Printing Background Images on 
Documents (Windows)
Adding Illustrated Effect to Documents
Printing Entire Image in Single Color
Printing in Grayscale
Reversing the Page Printing Order
Printing on Nonstandard Size Paper
Reducing the Sound of Printer Operation
Registering Printer Driver Settings
Printing Media
Compatible Media Types
Envelopes
High Resolution Paper
Glossy Photo PaperPhoto Paper Pro
Photo Paper Plus Glossy
Matte Photo Paper
Transparencies
T-Shirt Transfers
Checking the Status of the Printer
BJ Status Monitor Functions
BJ Print Monitor
Troubleshooting
Cannot Install Printer Driver
Print Quality is Poor
Printer Does Not Start or Stops During 
Print Jobs
Paper Does Not Feed Properly or Paper 
Jams
The POWER Lamp Flashes Orange
An Error Message is Displayed on the 
Screen
Cannot Print Properly from the Digital 
Camera
Problems Unique to Windows
Problems Unique to the Macintosh
Appendix
Printing Area
For Faster Printing
Using the Printer with a Network
Uninstalling the Printer Drivers
Uninstalling the User’s Guide
Transpor ting Printer
Printer Driver Functions (Windows)
Printer Driver Functions (Macintosh)
Index
i560_QSG_US.book  Page 57  Tuesday, May 6, 2003  1:43 PM 
						

							Appendix
58
Specifications
Printer
Printing resolution: 4800 X 1200 dpi. max.
Print speed *
*Print speed may vary with the content of the 
document and the processing speed of the 
host computer.Black printing 
Max Speed (Custom Settng 5): 22 ppm
Standard: 13.0 ppm
Color printing 
Max Speed (Custom Setting 5): 15 ppm
Standard: 9.0 ppm
Print width: 203.2 mm max. (8.0 in)
(for Borderless Printing: 216.0 mm / 8.5 in)
Resident print control mode: Canon extended mode
Receive buffer: 46 KB
Interface: IEEE 1284-compatible
USB
Acoustic noise level: Approx. 39 dB (A) (in the highest print quality mode)
Operating environment: Temperature: 5 to 35°C (41 to 95°F)
Humidity: 10 to 90%RH (no condensation)
Storage environment: Temperature: 0 to 40°C (32 to 104°F)
Humidity: 5 to 95% RH (no condensation)
Power supply: AC 100-127 V, 50/60 Hz
AC 220-240 V, 50/60 Hz
Power consumption: Standby: Approx. 0.4 W (AC 100V)
Approx. 0.5 W (AC 200V)
Printing: Approx. 24 W
Dimensions 
(with the paper rest and paper output tray retracted):16.46 (W) X 10.79 (D) X 6.8 (H) in
Weight: Approx. 4.8 kg (10.6 lb.)
Print Head: Black: 320 nozzles (600 dpi)
Cyan, Magenta: 512 nozzles per each color (1200 dpi)
Yellow: 256 nozzles per each color (1200 dpi)
Ink Tanks: Capacity (pages):
Black (BCI-3eBK) approx. 740
*1, approx. 1500*2
Cyan (BCI-6C) approx. 570
Magenta (BCI-6M) approx. 440
Yellow (BCI-6Y) approx. 380
*11500 characters per page, normal text, at standard and plain 
paper mode with Windows XP printer driver
*2Based on printing the ISO JIS-SCID No.5 pattern at standard and 
plain paper mode with Windows XP printer driver
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