Canon printer PIXMA i560 Series User Manual

							Printing Maintenance39
1Ensure that the printer is on.
2Open the Printer Utility dialog box.
(1)Select  Page Setup ... in the File menu.
(2) Click  Utilities  to open the  Printer Utility  dialog box.
3 Start Print Head Cleaning.
(3)Select the ink nozzles to be cleaned, and then click  OK.
All colors :All nozzels
Black 3eBK : Black ink nozzels
Color 6C, 6M, 6Y : Color ink nozzels
(4) When the confirmation message is displayed, click  OK.
Important Do not perform any other operations until the print head 
cleaning finishes. This takes about 50 seconds.
Note After print head cleaning finishes, print the nozzle check pattern to 
verify that the print head nozzles are clean.
See 
Printing the Nozzle Check Pattern  on page 34.
If the problem persists, perform print head deep cleaning.
See  Print Head Deep Cleaning  on page 40.
(1)Select  Cleaning  
from the pull-
down menu.
(2)Click  Cleaning .
i560_QSG_US.book  Page 39  Tuesday, May 6, 2003  1:43 PM 
						

							Printing Maintenance
40
Print Head Deep Cleaning
If print quality does not improve by standard print head cleaning, try print head deep 
cleaning, which is a more powerful process. Print head deep cleaning consumes ink, so 
perform this procedure only when necessary.
1Ensure that the printer is on.
2Open the Printer Properties dialog box.
See  Opening the Printer Properties Dialog  Box Directly from the Start Menu on 
page 15.
3Start Print Head Deep Cleaning.
(3) Select the ink nozzles to be cleaned, and then click  Execute.
All colors :All nozzels
Black 3eBK : Black ink nozzels
Color 6C, 6M, 6Y : Color ink nozzels
(4) When the confirmation message is displayed, click  OK.
(1)Click the  Maintenace  tab.
(2)Click Deep Cleaning .
i560_QSG_US.book  Page 40  Tuesday, May 6, 2003  1:43 PM 
						

							Printing Maintenance41
1Ensure that the printer is on.
2Open the Printer Utility dialog box.
(1)Select  Page Setup…   in the File menu.
(2) Click  Utilities  to open the  Printer Utility  dialog box.
3Start Print Head Deep Cleaning.
(3)Select the ink nozzles to be cleaned, and then click  OK.
All colors :All nozzels
Black 3eBK : Black ink nozzels
Color 6C, 6M, 6Y : Color ink nozzels
(4) When the confirmation message is displayed, click  OK.
Important The process takes about one minute to complete, so simply 
wait until the  POWER lamp stops flashing.
Note After print head deep cleaning finishes, print the nozzle check pattern 
to verify that the print head nozzles are clean.
See 
Printing the Nozzle Check Pattern  on page 34.
If not, check that there are sufficient ink levels in all ink tanks before 
turning off printer. Be sure to perform another print head deep cleaning 
24 hours after turning off printer.
If this does not solve the problem, the print head may be worn out. 
Contact the Customer Care Center.
(1)Select  Cleaning 
from the pull-
down menu.
(2)Click  Deep 
Cleaning .
i560_QSG_US.book  Page 41  Tuesday, May 6, 2003  1:43 PM 
						

							Printing Maintenance
42
Aligning the Print Head
Aligning the print head position allows you to print without shifts in the color registration.
1With the printer on, load two sheets of Letter paper in the printer.
2Open the Printer Properties dialog box.
See Opening the Printer Properties Dialog  Box Directly from the Start Menu on 
page 15.
3Print the pattern.
(1)Click the  Maintenance  tab. 
(2)Click Print Head Alignment .
(3)When the confirmation message 
is displayed, click OK.
(4)After the pattern is 
printed, click  Ye s.
i560_QSG_US.book  Page 42  Tuesday, May 6, 2003  1:43 PM 
						

							Printing Maintenance
43
4Align the Print Head.
(1)Look at the print out. From the patterns, select the most even, least irregular 
patterns and enter their numbers.
 
NoteIf it is difficult to pick the best pattern on Column H, pick the setting that 
produces the least noticeable vertical white stripes.
NoteClick OK to perform even more detailed adjustments. If streaks appear 
on the printed surface when you use the printer, follow the procedure 
below to adjust the printing.
1. Check that the paper that you normally use is set in the printer, and 
then click OK.
2. Select the best patterns from Columns L and M, enter their 
numbers, then click OK.
The best patterns will be smooth and have no streaks in the border 
indicated by the arrows.
(2)Enter the numbers.
(3)Click OK.
Less noticeable white stripes More noticeable white stripes
(4)Click Cancel.
i560_QSG_US.book  Page 43  Tuesday, May 6, 2003  1:43 PM 
						

							Printing Maintenance
44
1With the printer on, load two sheets of Letter paper in the printer.
2Open the Print Utility dialog box.
(1)Select Page Setup…  in the File menu.
(2)Click Utilities to open the Printer Utility dialog box.
3Print the pattern.
(3)When the confirmation message is displayed, click OK.
4Align the Print Head.
(1)Look at the print out. From the patterns, select the most even, least irregular 
patterns and enter their numbers.
NoteIf it is difficult to pick the best pattern on Column H, pick the setting that 
produces the least noticeable vertical white stripes.
(1)Select Te s t  P r i n t from 
the pull-down menu.
(2)Click Print Head Alignment.
(2)Enter the numbers.
(3)Click Send.
i560_QSG_US.book  Page 44  Tuesday, May 6, 2003  1:43 PM 
						

							Printing Maintenance
45
(5)Click Close.
(6)Click OK. NoteClick OK to perform even more detailed adjustments. If streaks appear 
on the printed surface when you use the printer, follow the procedure 
below to adjust the printing.
1. Check that the paper that you normally use is set in the printer, and 
then click OK.
2. Select the best patterns from Columns L and M, enter their 
numbers, then click Send.
The best patterns will be smooth and have no streaks in the border 
indicated by the arrows. Less noticeable white stripes More noticeable white stripes
(4)Click Cancel.
i560_QSG_US.book  Page 45  Tuesday, May 6, 2003  1:43 PM 
						

							Troubleshooting
46
Troubleshooting
Troubleshooting usually falls into one of the following categories. In this chapter you will 
find the most common printing problems. Refer to the 
Users Guide for additional 
information on topics not covered in this section.
•Cannot Install the Printer Driver  on page 47
• Print Quality is Poor or Contains Errors  on page 48
• Troubleshooting Printer Hardware  on page 50
• Paper Does Not Feed Properly  on page 51
• Handling Error Messages  on page 52
• An Error Message Appears on the Screen  on page 53
• Cannot Print Properly from the Digital Camera  on page 55
Note If you encounter any problem during installation or operation of your 
printer, quickly scan all topics to find a solution. If the problem persists, 
contact the Customer Care Center at (757)413-2848. A TDD service 
(telephone device for the deaf) is
 also available at (866)251-3752.
When an Error Occurs
The BJ Status Monitor opens and displays a message. Take the 
appropriate action described in the message.
The message may vary depending on your operating system.
z When using Windows Me, Windows 98 or Windows 95, click the 
Guide  tab and follow the on-screen instructions.
i560_QSG_US.book  Page 46  Tuesday, May 6, 2003  1:43 PM 
						

							Troubleshooting
47
Cannot Install the Printer Driver
ProblemPossible CauseTr y This
Cannot Install the 
Printer DriverInstallation 
procedure not 
followed correctlyFollow the Easy Setup Instructions for proper printer driver installation.
If the installer was forced to terminate due to an error, remove the CD-ROM from 
the CD-ROM drive and restart your computer. Reinstall the printer driver. If this 
problem persists, contact the Customer Care Cener.
Other applications 
running in the 
backgroundOther applications opened on your computer can interfere with the installation 
routine. Close all open software applications before reinstalling the printer driver. 
Refer to the 
Easy Setup Instructions for installing the printer driver.
Installation does 
not start 
automatically when 
the CD-ROM is 
inserted into the 
drive
If printer driver installation did not start automatically when you inserted the CD-
ROM into the CD-ROM drive:
1. Click Start and select My Computer. 
2. Double-click the CD-ROM icon.
For non-XP Windows, open the My Computer window, and then double-click the 
CD-ROM icon.
Double-click the CD-ROM icon on your desktop to start installation.
Installation CD-
ROM not working 
properlyConfirm that there are no problems with the 
Setup Software & User’s Guide CD-
ROM.
Use Windows Explorer to confirm that the CD-ROM can be read.
Confirm that the CD-ROM icon is displayed on the desktop. 
If there is any problem with the CD-ROM, contact the Customer Care Center.
Unable to proceed 
beyond the Printer 
Port ScreenReinstall the printer driver.
1. Click Cancel.
2. When the Terminate Installation screen  
is displayed, click OK.
3. Click Exit, then remove the CD-ROM.
4. Turn the printer and the computer off.
5. Restart the computer.
6. Carefully follow the procedures 
described in the 
Easy Setup 
Instructions and reinstall the driver.
i560_QSG_US.book  Page 47  Tuesday, May 6, 2003  1:43 PM 
						

							Troubleshooting
48
Print Quality is Poor or Contains Errors
ProblemPossible CauseTr y ThisInk does not eject 
properly/Printing is 
Blurred/ Colors are 
Wrong / White 
Streaks appearInk tank is not seated 
properly/An ink tank 
is empty
Check that the ink tanks are firmly seated
 in the print head and reseat them if 
necessary.
Check that the correct ink tanks are installed and that they are in the correct 
order.
See  Replacing an Ink Tank  on page 29.
Check to see if all the orange tape has been peeled off as shown in (1). If there 
remains a part of the orange tape as shown in (2), remove it thoroughly.
If ink tank is empty: See  Replacing an Ink Tank  on page 31.
Print head is 
misaligned Align the print head location.
See 
Aligning the Print Head  on page 42.
Print head nozzles 
clogged Print the nozzle check pattern to check for uneven ink output.
See 
Printing the Nozzle Check Pattern  on page 34.
When a specific color is missing from the nozzle check pattern, clean the print 
head.
If ink supply is uneven: See  Print Head Cleaning  on page 38.
Media not loaded with 
the print-side up Check that your paper is loaded with the correct print side facing up.
Incorrect paper type
On the  Main tab, confirm that the  Media Type selected matches the paper 
loaded.
In the  Print  dialog box, confirm that the  Media Type selected matches the 
paper loaded.
Print Quality not set 
properly Be sure to set the 
Print Quality setting to High for Windows or  Fine for 
Macintosh.
On the  Main tab, click  High for the  Print Quality  setting.
1. Select  Manual in the Print Mode  pull-down menu in the  Print dialog box and 
then click  Details.
2. Click the  Quality icon and then drag the  Print Quality slide bar to the  Fine 
end.
Note Follow the instructions packaged with your speciality media for 
loading and handling.
i560_QSG_US.book  Page 48  Tuesday, May 6, 2003  1:43 PM