Canon printer imageCLASS MF6595CX User Manual

Troubleshooting
11-8

MessageDescriptionAction
CLOSE COVER A cover is open. Close the cover shown on the 
lower line of the LCD display.
DATA ERROR The machine may have trouble.Contact Canon Customer Care 
Center.
DOCUMENT TOO LONG The document is longer than 
24 7/8" (630 mm), or is not 
feeding correctly.
Scan the document on the 
platen glass.
Reduce the length of the 
document to within 24 7/8" 
(630 mm), then try again.
–
–
FEEDER PAPER JAM
CHECK THE FEEDER
A document jam may have 
occurred...

11-9
Troubleshooting

MessageDescriptionAction
MEMORY FULL The machine is full of jobs.–Print, send, or delete any 
documents stored in 
memory.
–
Divide the document stack 
or data into a few parts and 
try again one by one.
–
Send the document with 
low resolution.
–
When this message appears 
during using the ADF, the 
scanning document stops 
halfway In this case, clear the 
paper jam from the ADF.
–
The number of fax jobs that 
can be stored in memory 
reached the maximum.
–The maximum numbers 
of...

Troubleshooting
11-10

MessageDescriptionAction
NOT AVAILABLE NOW You pressed the one-touch 
speed dialing key or coded 
speed dialing code that has 
already been registered, 
while you perform group 
dial registration.
–Register the key or number 
that is not used for the 
speed dialing.
–
You pressed the group 
dialing that has already 
been registered, while you 
perform one-touch or coded 
speed dialing registration.
–
You have specified the 
group dialing when the line 
is off the hook.
–Specify...

11-11
Troubleshooting

MessageDescriptionAction
PAPER JAM Paper jams have occurred in 
the machine.
Remove the jammed paper.
The cover must be opened and 
closed to resume the current 
job. If this message disappears 
while printing from a PC, press 
[Start] to bring the printer back 
on-line.
PLATEN GLASS DIRTY
CLEAN PLATEN GLASS
The ADF scanning area on the 
left side of the platen glass may 
be dirty.
Clean the ADF scanning area, 
then press [OK].
PLEASE WAIT This message appears when 
turning on the...

Troubleshooting
11-12

MessageDescriptionAction
STOP KEY PRESSED
PRESS OK KEY
[Stop] has been pressed while 
scanning the document using 
the ADF.
Press [OK], then set the 
document again.
SYSTEM ERROR Some kind of error has 
occurred in the machine.
Turn off the main power 
switch, wait for more than 10 
seconds, then turn it on again. 
If the message persists, unplug 
the machine from the power 
supply and contact Canon 
Customer Care Center.
TONER IS NOT SET
INSERT TONER
A toner cartridge is not...

11-13
Troubleshooting

Error Codes (MF6595cx/MF6595/MF6590 Only)
An error code is a four-digit code shown on an ERROR TX REPORT or an ERROR RX 
REPORT when an error occurs.
For details on reports, see Chapter 11, “Appendix,” in the Reference Guide.
See the table below for individual error codes.
Error CodeDescriptionAction
#0001 A document may be jammed.Remove the jammed document.
#0003An attempt was made to send a 
document of 24 7/8" (630 mm) or 
longer from the ADF.
–Divide the document into...

Troubleshooting
11-14

Error CodeDescriptionAction
#0005The other fax machine did not 
respond within 35 seconds.
–Send the document again. Contact 
the other party and have them 
check their fax machine. If you 
are making an overseas call, add a 
pause to the number.
–
The other party may not be using a 
G3 fax machine.
–Check with the other party and 
send the document to a G3 fax 
machine. If the other party does 
not have a G3 fax machine, try 
sending your document using 
a transmission mode the...

11-15
Troubleshooting

If  is displayed
When  appears on the LCD display, the size of the paper in 
the paper cassette or multi-purpose tray is different from that of the paper specified 
in  or  in the  menu. 
You need to load the correct size paper or change the paper size in the  menu.
For paper in the multi-purpose tray, changing the paper size in the  menu does not 
clear the error. Cancel the copy job from the system monitor first, and then change the paper size.
For print jobs, you need to...

Troubleshooting
11-16

Changing the Paper Size Setting
For the Paper Cassette
1 Press [Additional Functions].
2 Press [] or [] to select , then press [OK].
3 Press [] or [] to select , then press [OK].
4 Press [] or [] to select  or *, then press [OK].
* MF6595cx or MF6595 with the optional cassette only
● 

11-17
Troubleshooting

5 Press [] or [] to select the same paper size as paper loaded in the 
machine, then press [OK].
6 Open and close the left cover to reset the machine.
The machine start printing.