Canon printer imageCLASS D320 User Manual

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Be sure to unplug the power cord before transporting the machine. If the machine is likely to be subjected to
vibration (e.g., when transporting over long distances), the following precautions should be taken. If you do not
follow these precautions, the machine may be damaged or the quality of your copy images may be adversely
affected.
Repacking and Transporting Your Machine
1Unplug the power cord.
2If the machine is connected to a PC,
remove the PC cable.
3Open the right cover.
4Grip the end of...

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Carrying the Machine by the Sides
Remove the cassette, the multi-purpose tray and the document feeder tray*.
Grip the handles on the sides of the machine and lift up the machine, as shown in the illustration above.
* Only for the imageCLASS D340 model
•When carrying this machine, be sure to hold it in the designated places as shown in the
illustration. Dropping the machine can cause personal injury.
Transporting the Machine by Car
Pack the machine, using the original packing material and box.
Place...

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8
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This section describes how to remove jammed paper.
Removing Jammed Paper from Inside the Main Unit
When print media jams inside the main unit, the LCD displays REC. PAPER JAM.
• There are some areas inside the machine and cartridge which are subject to high voltages and
high temperatures. Take adequate precaution when performing internal inspections to avoid
burns or electrical shock.
• When removing jammed copy paper from inside the machine, take care not to allow the toner on the
jammed copy...

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3Hold both sides of the jammed paper and
carefully move it inward, then gently pull it
out.
• Do not pull the jammed paper upward; the
toner on the paper will stain the printer and
cause a permanent reduction in print quality.
4Roll the trailing edge of the paper so that
the printed surface is on the inside of the
roll, then gently pull the rolled up paper out
of the machine.
5If the leading edge of the paper is visible
but has not entered the imaging area, pull
the paper forwards and roll it...

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Troubleshooting
7Gently pull the jammed paper between the
output rollers until the leading edge
emerges from the machine.
8Carefully pull the jammed paper through
the rollers and out of the machine.
9Carefully pull the jammed paper straight
out.
• If the jammed paper is badly folded, similar to the
folds of an accordion, ease the jammed paper
loose and then pull it out of the printer.
10Place the paper release levers back to their
original position, and close the left cover.
• Be sure to place the...

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Removing Jammed Paper from the ADF
(Only for the imageCLASS D340 model)
When print media jams in the ADF, the LCD displays CHECK DOCUMENTor DOCUMENT TOO LONG.
• Do not open the platen glass cover until the jammed paper is removed.
Doing so will result in damaging the document and the paper.
NOTE
1Open the ADF and gently remove the
jammed paper from the ADF.
2Widen the slide guides until they stop,
remove the paper so as not to be caught by
the slide guides. Open the ADF and gently
remove the jammed...

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8-5
Troubleshooting
The following messages are displayed in the LCD when the machine performs a function or if it encounters an error.
This section describes the general messages and ones related to copy functions. 
LCD Messages
Message
CHECK DOCUMENT*1
CHECK PRINTER
DOCUMENT TOO LONG*1
INCORRECT PAPER SIZE
INSTALL CARTRIDGE
LOAD LTR SIZE PAPER
MEMORY FULL
Cause
There is a paper jam in the ADF.
The ADF roller rotates without
feeding documents.
An abnormality has occurred in the
printer.
The document is...

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Message
PRINTER DATA ERROR
REC. PAPER JAM 
SCANNING
MAKING SPACE IN MEM
PLEASE WAIT
START AGAIN
STOP KEY PRESSED
PRESS SET KEY
*1
SUPPLY REC. PAPER
SYSTEM ERROR
Exxx*2
Cause
Abnormality has occurred in the
data transmission between the
machine and computer.
There is a paper jam.
Memory is getting low during
scanning because the document has
many graphics or photos,
alternatively 2 on 1 copy is set. 
The paper in the cassette has run
out, the toner has run out, paper
jams have occurred, or the paper...

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Troubleshooting
❚Paper does not feed correctly.
The cassette or multi-purpose tray may contain too many sheets.
• Make sure the paper stack in the cassette or the paper in the multi-purpose tray does not exceed the capacity of
the cassette or multi-purpose tray. (→ pp. 2-3 to 2-7)
Paper may not be loaded correctly.
• Make sure the paper stack in the cassette or the paper in the multi-purpose tray is loaded properly, and that the
slide guides are adjusted correctly. (→ pp. 2-3 to 2-7)
❚Paper feeds...