Canon printer imageCLASS D320 User Manual

							7-12
Be sure to unplug the power cord before transporting the machine. If the machine is likely to be subjected to
vibration (e.g., when transporting over long distances), the following precautions should be taken. If you do not
follow these precautions, the machine may be damaged or the quality of your copy images may be adversely
affected.
Repacking and Transporting Your Machine
1Unplug the power cord.
2If the machine is connected to a PC,
remove the PC cable.
3Open the right cover.
4Grip the end of the cartridge, and remove it
from the machine. In order to avoid direct
sunlight, put the removed cartridge in the
protective bag that the cartridge was in
when you purchased it.
5Remove the document feeder tray*.
6Remove the cassette and multi-purpose
tray.
7Close the right cover.
* Only for the imageCLASS D340 model 
						

							7-13
Carrying the Machine by the Sides
Remove the cassette, the multi-purpose tray and the document feeder tray*.
Grip the handles on the sides of the machine and lift up the machine, as shown in the illustration above.
* Only for the imageCLASS D340 model
•When carrying this machine, be sure to hold it in the designated places as shown in the
illustration. Dropping the machine can cause personal injury.
Transporting the Machine by Car
Pack the machine, using the original packing material and box.
Place the machine on a level, stable surface.
• Do not leave the machine inside a car for a long period of time; the temperature can become very high
or low.
• Avoid rough roads; excessive vibration may damage the machine or adversely affect the quality of your
copy images.
• Place a cover over the machine. Do not leave the machine in direct sunlight.
• When moving the machine, use the original shipping box that it was packed in when you purchased it.
• When using the original shipping box, do not place the power cord or other objects on the ADF*; this
may damage the ADF*.
* Only for the imageCLASS D340 model
IMPORTANT
CAUTION
Maintenance
7 
						

							7-14 
						

							8
8-1
This section describes how to remove jammed paper.
Removing Jammed Paper from Inside the Main Unit
When print media jams inside the main unit, the LCD displays REC. PAPER JAM.
• There are some areas inside the machine and cartridge which are subject to high voltages and
high temperatures. Take adequate precaution when performing internal inspections to avoid
burns or electrical shock.
• When removing jammed copy paper from inside the machine, take care not to allow the toner on the
jammed copy paper to come into contact with your hands or clothing. If they become dirty, wash them
immediately with cold water. Washing with warm water will set the toner and make it impossible to
remove the toner stains.
NOTE
CAUTION
Clearing Jams
Troubleshooting
Troubleshooting
Chapter 8
1Open the right cover.  If there is paper left
in the cassette or on the output tray, remove
it first.
2Remove the cartridge.
• Dont expose the cartridge to light for more
than 5 minutes. If necessary, put the
cartridge in its original protective bag or
wrap it with a thick cloth to prevent
exposure to light.• Remove watches and any bracelets or rings
when touching the inside of the machine.
These items might be damaged if they
come into contact with parts of inside the
machine.
• When removing the jammed paper, do not
touch the transfer roller (shaded part) as its
surface is very delicate and susceptible to
finger oil and scratches, which may lead to
print deterioration.
• To avoid possible damage to the printer, do
not touch the pins near the left end of the
transfer roller.
Pins
Transfer Roller
IMPORTANT
NOTE 
						

							8-2
3Hold both sides of the jammed paper and
carefully move it inward, then gently pull it
out.
• Do not pull the jammed paper upward; the
toner on the paper will stain the printer and
cause a permanent reduction in print quality.
4Roll the trailing edge of the paper so that
the printed surface is on the inside of the
roll, then gently pull the rolled up paper out
of the machine.
5If the leading edge of the paper is visible
but has not entered the imaging area, pull
the paper forwards and roll it inwards.
• Do not pull the jammed paper upward; the
toner on the paper will stain the printer and
cause a permanent reduction in print quality.
6Open the left cover and push down the
green paper release levers on the right and
left.
IMPORTANTIMPORTANT 
						

							8
8-3
Troubleshooting
7Gently pull the jammed paper between the
output rollers until the leading edge
emerges from the machine.
8Carefully pull the jammed paper through
the rollers and out of the machine.
9Carefully pull the jammed paper straight
out.
• If the jammed paper is badly folded, similar to the
folds of an accordion, ease the jammed paper
loose and then pull it out of the printer.
10Place the paper release levers back to their
original position, and close the left cover.
• Be sure to place the paper release levers
back to their original position.  If the levers
are left pushed down, the paper jam error
will not be resolved.  Never push down the
paper release levers while printing. This
could result in damage to the fixing
assembly.
11Return the cartridge back into the machine,
then close the right cover.
• For details, refer to “Replacing the Cartridge” 
(→p. 7-6).
• After you replace the cartridge and close the
right cover, the machine should be ready for
operating. If the machine returns to the
ready state for operating, troubleshooting
has been successful. If the machine does not
return to the ready state for operating,
confirm that the paper release levers are
placed back to their original position, and
check to see that paper is not left in the
machine.
12For jams in the multi-purpose tray, remove
the multi-purpose tray. Hold the both sides
of the jammed paper and pull it straight up
and out from the machine. Then, set the
multi-purpose tray back on top of the
cassette.
IMPORTANT
IMPORTANT 
						

							8-4
Removing Jammed Paper from the ADF
(Only for the imageCLASS D340 model)
When print media jams in the ADF, the LCD displays CHECK DOCUMENTor DOCUMENT TOO LONG.
• Do not open the platen glass cover until the jammed paper is removed.
Doing so will result in damaging the document and the paper.
NOTE
1Open the ADF and gently remove the
jammed paper from the ADF.
2Widen the slide guides until they stop,
remove the paper so as not to be caught by
the slide guides. Open the ADF and gently
remove the jammed paper from the ADF.
3Open the ADF and gently remove the
jammed paper from the document output
tray.
• After removing jammed paper, even edges
of the document and load it in the ADF.
4Gently remove the paper from the output
tray.
NOTE 
						

							8
8-5
Troubleshooting
The following messages are displayed in the LCD when the machine performs a function or if it encounters an error.
This section describes the general messages and ones related to copy functions. 
LCD Messages
Message
CHECK DOCUMENT*1
CHECK PRINTER
DOCUMENT TOO LONG*1
INCORRECT PAPER SIZE
INSTALL CARTRIDGE
LOAD LTR SIZE PAPER
MEMORY FULL
Cause
There is a paper jam in the ADF.
The ADF roller rotates without
feeding documents.
An abnormality has occurred in the
printer.
The document is longer than 14 in.
(356 mm), or is not feeding
correctly.
There is a paper jam in the ADF.
The size of the paper in the cassette
or multi-purpose tray is different
from that of the paper specified in
the PAPER SIZEsetting of the
Additional Functions.
The cartridge is not installed or not
installed correctly. 
No letter-size paper is loaded in the
cassette or multi-purpose tray.
The machine’s memory is full
because collate copy or 2 on 1 copy
was set when a large document is
loaded.
Action
Remove the document you are trying to copy
in the ADF. (→ p. 8-4)
Make sure that the document is not too long
or too short. (→p. 3-1)
Then reset the machine by opening the right
cover and then closing it.
Fan the edge that will feed into the machine
first, then tap the edge of multiple page
documents on a flat surface to even the stack.
Reset the machine by opening the right cover
and then closing it. If the message remains,
unplug the machine from the power supply
and call your service representative.
Reduce the length of the document to within
14 in. (356 mm), and then copy it.
Remove the document you are trying to copy
in the ADF. (→ p. 8-4)
Make sure that the document is not too long
or too short. (→p. 3-1)
Then reset the machine by opening the right
cover and then closing it.
Load the correct paper size or change the
PAPER SIZEsetting of the Additional
Functions (→ p. 9-2). Then reset the machine
by opening the right cover and then closing
it.
Install the cartridge correctly.
(→ p. 7-6).
Load letter-size paper in the cassette or
multi-purpose tray. (→pp. 2-3 to 2-7)
Divide the document and copy each part
separately.
If MEMORY FULLand PRESS SET KEY
appear while scanning documents using the
ADF, the document being scanned stops in
the ADF. In this case, press Setto make the
document come out automatically.
*
1Only for the imageCLASS D340 model. 
						

							8-6
Message
PRINTER DATA ERROR
REC. PAPER JAM 
SCANNING
MAKING SPACE IN MEM
PLEASE WAIT
START AGAIN
STOP KEY PRESSED
PRESS SET KEY
*1
SUPPLY REC. PAPER
SYSTEM ERROR
Exxx*2
Cause
Abnormality has occurred in the
data transmission between the
machine and computer.
There is a paper jam.
Memory is getting low during
scanning because the document has
many graphics or photos,
alternatively 2 on 1 copy is set. 
The paper in the cassette has run
out, the toner has run out, paper
jams have occurred, or the paper
size setting is wrong while the
report is printing.
The document has stopped in the
ADF because you pressed
Stop/Resetwhile scanning.
No paper is loaded in the cassette
or multi-purpose tray.
An error of some kind has occurred
in the machine.
Action
Use Status Monitor to delete the current print
job or the final print job (If more than one
jobs are being printed). Then you can shift to
the next job.  If you use PRINTER RESETof
the Additional Functions, all the print jobs
are deleted.
Clear the paper jam (→ pp. 8-1 to 8-4) and
reload paper in the cassette or multi-purpose
tray. Then reset the machine by opening the
right cover and then closing it.
When memory space becomes available as
printing continues, the scanning resumes
automatically
After loading paper in the cassette, replacing
the cartridge, clearing jams, or specifying the
correct paper size, print the report again.
Press Setto make the document come out
automatically.
Load paper in the cassette or multi-purpose
tray (→pp. 2-3 to 2-7). Make sure the paper
stack in the cassette does not exceed the
capacity of the cassette. 
Load up to 10 sheets of letter-size (20-lb
bond or 75 g/m
2) paper, or a single sheet of
any other type of compatible paper in the
multi-purpose tray. (→pp. 2-5 to 2-7)
If you load paper while making copies, do
not load a different paper size.
Unplug the machine from the power supply
and wait for appox. 3-5 minutes, then plug it
in again. If this does not solve the problem,
unplug the machine and call your service
representative. 
↔ ↔
*1Only for the imageCLASS D340 model.
*2xxxstands for a number. 
						

							8
8-7
Troubleshooting
❚Paper does not feed correctly.
The cassette or multi-purpose tray may contain too many sheets.
• Make sure the paper stack in the cassette or the paper in the multi-purpose tray does not exceed the capacity of
the cassette or multi-purpose tray. (→ pp. 2-3 to 2-7)
Paper may not be loaded correctly.
• Make sure the paper stack in the cassette or the paper in the multi-purpose tray is loaded properly, and that the
slide guides are adjusted correctly. (→ pp. 2-3 to 2-7)
❚Paper feeds skewed. (Printing is skewed.)
Paper may not be loaded correctly.
• Make sure the paper stack in the cassette is loaded properly, and that the slide guides are adjusted correctly.
(→ pp. 2-3 to 2-7)
• Make sure the paper exit path is clear.
❚Multiple sheets feed into the machine at the same time.
Paper may not be loaded correctly.
• Make sure the paper stack in the cassette is loaded properly, and that the slide guides are adjusted correctly. (→
pp. 2-3 to 2-7)
Sheets of paper may be sticking together.
• Be sure to fan the paper stack before loading it in the cassette. This keeps the sheets of paper from sticking
together.
The cassette may contain too many sheets.
• Make sure the paper stack in the cassette does not exceed the capacity of the cassette. (→ pp. 2-3 to 2-7)
• Do not force the paper stack into the cassette.
Different types of paper may be loaded in the cassette.
• Load only one type of paper.
• Make sure you load paper that meets the paper requirements for the machine. (→Chapter 2)
❚Transparencies do not feed correctly.
The transparencies are loaded in the cassette.
• Do not load transparencies in the cassette. Load them in the multi-purpose tray.
The transparencies may not be loaded in the multi-purpose tray correctly.
• Make sure they are loaded properly (→ p. 2-5). The transparencies should be loaded one by one in the multi-
purpose tray.
The transparencies for color copiers may be loaded in the multi-purpose tray.
• Do not use any transparencies for color copiers. They will cause a paper jam. Please use transparencies
recommended by Canon.
❚Paper feeds curled.
Unacceptable paper is loaded.
• Load proper paper in the cassette or multi-purpose tray. (→ Chapter 2)
• Select TRANSPARENCYin the PAPER TYPEof the Additional Functions. (→ p. 4-4)
Paper Feeding Problems