Canon printer imageCLASS D320 User Manual

							8-8
❚Rough paper stacked.
Unacceptable paper is loaded.
• Load proper paper in the cassette or multi-purpose tray. (→ chapter 2)
• Select TRANSPARENCYin the PAPER TYPEof the Additional Functions. (→ p. 4-4)
❚Repeated paper jams occur.
The paper you are using may be causing the jams.
• Be sure to fan the paper stack before loading it in the cassette. This keeps the sheets of paper from sticking
together. 
• Check that the size, thickness and type of the paper you are using and your printing environment are within the
specifications of the machine. (→Chapter 2, pp. 1-1, A-1)
• Do not place the delivered paper back on the output tray. (→p. 2-9)
• Do not place things other than paper on the output tray. (→p. 2-9)
❚Envelopes do not feed correctly.
Envelopes may not be loaded correctly.
• Make sure the envelopes are loaded properly (→pp. 2-6 to 2-7). Do not load more than 20 envelopes in the
cassette. Load an envelope one by one in the multi-purpose tray.
The envelopes you are using may not meet the requirements for the machine.
• Envelopes must be COM10, MONARCH, DL, ISO-C5. (→p. 2-6)
❚The machine will not make a copy.
The cartridge may not be installed properly.
• Make sure the cartridge is installed properly. (→Set-Up Sheet)
The sealing tape may not be removed from the cartridge.
• Remove the sealing tape from the cartridge. (→Set-Up Sheet)
The cassette may not be inserted completely into the machine.
• Insert the cassette as far as it will go. (→Set-Up Sheet)
The document may not have been loaded correctly.
• Remove the document, stack it if necessary, and load it in the ADF correctly. (→p. 3-4)
• Make sure the ADF is closed.
❚MEMORY FULLorMAKING SPACE IN MEMappears in the LCD when making
copies of a multiple page document. 
Paper in the cassette or multi-purpose tray may be run out.
• If there is no paper and the machine’s memory becomes full during copying, MAKING SPACE IN MEMand
SUPPLY REC. PAPERare displayed alternately. If paper is loaded, the copying resumes automatically.
The document you are copying may have too many graphics or photos.
• When making copies of such documents, separate the documents into smaller stacks or feed them one by one.
Copying Problems 
						

							8
8-9
Troubleshooting
The machine’s memory is full.
• Print or delete any documents stored in memory to free up space in the machine’s memory, then start again. 
(→p. 4-12)
❚If the documents have black streaks or appear dirty after you feed them in the ADF.
The read area of the platen glass is dirty.
• Clean the read area of the platen glass. (→p. 7-2)
• For additional troubleshooting →Print Quality Problems.
❚The print quality is not clear, has missing dots or white streaks.
The size, thickness and type of the paper you are using are not within the specifications of the machine.
• Check that the paper you are using is supported by the specifications of the machine. (→p. 2-1)
The cartridge may not be installed properly.
• Make sure the cartridge is installed properly. (→Set-Up Sheet)
The toner in the cartridge may be low.
• Refer to “When to Replace the Cartridge” (→p. 7-3) and replace if necessary. (→p. 7-6)
The copy exposure may not be adjusted correctly.
• Adjust the copy exposure correctly using the Exposurekey. (→p. 4-6)
• Adjust the copy exposure correctly in the PRINT EXPOSUREof the COMMON SETTINGSof the Additional
Functions. (→p. 9-2)
❚Copies are dirty.
The platen glass or the platen glass cover may be dirty.
• Clean the platen glass or the platen glass cover. (→p. 7-1)
There may be a scratch on the cartridge.
• Replace the cartridge with a new one. (→p. 7-6)
Condensation has built up inside the machine.
• Allow at least two hours for the machine to adjust to room temperature before attempting to use it.
The machine may be installed in a location where the floor or foundation is unstable.
• Install the machine in a proper location. (→p. 1-1)
❚Copies are too dark or too light.
The copy exposure may not be adjusted correctly.
• Adjust the copy exposure correctly using the Exposurekey. (→p. 4-6)
• Adjust the copy exposure correctly in the PRINT EXPOSUREof the COMMON SETTINGSof the Additional
Functions. (→p. 9-2)
TONER SAVER MODEmay be set to ONin the COMMON SETTINGSof the Additional Functions.
• Set TONER SAVER MODEto OFF. (→p. 9-2)
Print Quality Problems
NOTE 
						

							8-10
❚ The copy images are partly missing or shaded when you make copies on thick paper.
PAPER TYPEof PAPER SETTINGSof the Additional Functions may not be set correctly.
• Select SPECIAL PAPER 1in PAPER TYPE. (→p. 9-2)
❚ The copy images are missing when you make copies on rough paper.
PAPER TYPEof PAPER SETTINGSof the Additional Functions may not be set correctly.
• Select SPECIAL PAPER 2in PAPER TYPE. (→p. 9-2)
❚ The copy images are missing when you make copies using the 2 on 1 function.
The documents may not be the letter-size.
• Be sure to use 2 sheets of letter-size documents when you make copies using the 2 on 1 function.
❚ The edges of copies are dirty when you make copies.
PAPER SIZEof PAPER SETTINGSof the Additional Functions may not be set correctly.
• Specify the appropriate paper size in PAPER SIZE. (→p. 9-2) 
						

							8
8-11
❚The Alarm  indicator comes  on.
The machine may have a paper jam, or there may be no paper in the cassette or multi-purpose tray.
• Clear the paper jam, or load paper in the cassette or multi-purpose tray. (→pp. 8-1 to 8-4, 2-3 to 2-7)
• If the machine has no paper jam, or paper is loaded in the cassette or multi-purpose tray, unplug the machine
and wait approx. 3-5 minutes, then plug it in again. If the problem is fixed, the Alarm indicator will turn off,
and the LCD will return to standby mode. If the Alarm indicator remains lit, unplug the machine, and call your
service representative.
❚Printout does not match paper size.
Paper may not be loaded and aligned correctly in the cassette or multi-purpose tray.
• Make sure the paper is loaded and aligned correctly. (→pp. 2-3 to 2-7)
❚The machine has no power.
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the machine and into the wall outlet. Insert the power cord
straight into the power cord connector on the left side of the machine. Do not insert it at an angle. Otherwise,
the machine may not be properly connected to the power source and may not turn on. If this happens,
disconnect the power cord, and reconnect it correctly after a minute or more. (→ Set-Up Sheet) 
❚Nothing appears in the LCD.
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the machine and into the wall outlet. Insert the power cord
straight into the power cord connector on the left side of the machine. Do not insert it at an angle. Otherwise,
the machine may not be properly connected to the power source and may not turn on. If this happens,
disconnect the power cord, and reconnect it correctly after a minute or more. (→ Set-Up Sheet) If the LCD
remains blank, unplug the machine and wait more than approx. 3-5 minutes until the temperature inside the
machine lowers, then plug it in again. If the LCD remains blank, unplug the machine, and call your service
representative.
The Energy Saverkey lights up.
• The energy saver mode activates. To restore the machine from the energy saver mode, press Energy Saver.
❚The letter “E” and numbers appear in the LCD.
An abnormality has occurred in the machine.
• Unplug the machine and wait approx. 3-5 minutes, then plug it in again. If the message is still displayed,
unplug the machine and call your service representative.
General Problems
Printing Problems
Troubleshooting 
						

							8-12
If you have a problem with your machine and you cannot solve it by referring to the information in this chapter,
call your service representative. (→p. vii)
•If the machine makes strange noises, emits smoke or strange smells, unplug the power cord
immediately, and then call your service representative. Do not attempt to disassemble or repair
the machine yourself.
• Attempting to repair the machine yourself may void the limited warranty.
If you need to call your service representative, make sure you have the following information:
• Product name
imageCLASS D340/D320
• Serial number
The serial number is on the label located at the back of the machine.
• Printer driver version number (→Printer Guide)
• Place of purchase
• Nature of problem
• Steps you have taken to solve the problem and the results
IMPORTANT
CAUTION
If You Cannot Solve the Problem 
						

							9-1
The menus of the Additional Functions can allow you to specify or register various settings. This chapter explains
the procedure to access the menus, and the contents of the menus related to the common settings and the copy
functions.
Accessing the Additional Functions
Understanding the “Additional Functions”
9
Setting the Additional Functions
Setting the Additional
Functions
Chapter 9
1Press Additional Functions.
2Press 4(–)or e(+)to select the menu
you want to change.
Ex:
3Press Set.
4Use 4(–)or e(+)to select the sub menu
you want to change.
Ex:
5Press Set.
Ex:
• Details for sub menus, → pp. 9-2 to 9-4.
• After selecting the item or value with 
4(–)or e(+), press Setto enter the
setting.
• If you press Stop/Resetbefore Setis
pressed, the item you have selected will not
be registered.
• Press Stop/Resetto exit from Additional
Functions.
• If you press Additional Functions, the
display returns to the previous screen.
NOTE
STANDARD EXPOSURE
MANUAL
COPY SETTINGS
2.STANDARD EXPOSURE
COPY SETTINGS
1.STD. IMAGEQUALITY
ADDITIONAL FUNCTIONS
3.COPY SETTINGS 
						

							9-2
Menu Descriptions
PAPER SETTINGS
PAPER SIZESelects the paper size.
LTR, LGL,EXECUTIV,ENVELOPE (COM10,
MONARCH,DL,ISO-C5),FREESIZE (horizontal and
vertical size can be specified in millimeters),A4,B5,A5
PAPER TYPESelect the paper type.
PLAIN PAPER, TRANSPARENCY, SPECIAL PAPER 1,
SPECIAL PAPER 2
COMMON SETTINGS
PRINT EXPOSUREThe exposure can be adjusted to one of five levels.
(center)
TONER SAVER MODESets the toner saver mode.
ONThe toner saver mode is turned on.
OFFThe toner saver mode is turned off.
DISPLAY LANGUAGESelect the message language.
ENGLISH, FRENCH, SPANISH, PORTUGUESE
NameDescriptions
(The factory default setting is in boldface.)
NameDescriptions 
						

							9-3
COPY SETTINGS
STD. IMAGEQUALITYSelect the document type. 
TEXT ORIGINAL: Character mode
TEXT/PHOTO*
1: Text/photo mode
PHOTO*1: Photo mode
STANDARD EXPOSURESelect the auto or manual mode of exposure setting.
AUTO*2The exposure is adjusted automatically.
MANUALThe exposure is adjusted manually.
The exposure can be adjusted in 9 steps. (center)
STD ZOOM RATIOSelects the copy ratio 050to 200%. (100%)
STANDARD COPY QTYSelect the copy quantity.
01to 99(01)
AUTO SORT*3Set the auto sort.
ONThe auto sort function is turned on.
OFFThe auto sort function is turned off.
PAPER SIZE GROUPThe paper size group can be selected. If the paper size
group is changed, the preset copy ratios, 2 on 1 copy
ratio and 2 on 1 paper size will change.
INCHPreset copy ratios:50%, 64%, 78%, 100%, 129%, 200%
2 on 1 copy ratio:64%, LTRsize
APreset copy ratios:50%, 70%, 100%, 141%, 200%
2 on 1 copy ratio:70%, A4size
ABPreset copy ratios:50%, 70%, 81%, 86%, 100%, 115%, 
141%, 200%
2 on 1 copy ratio:70%, A4size
SHARPNESSBlack and white of an image can be sharpened. When
you want to make characters and lines clear, select a big
number. When you make copies of photographs, select a
small number. 
1to 9(5)
*1STANDARD EXPOSUREautomatically changes to MANUALwhen TEXT/PHOTOor PHOTOis selected.
*2STD. IMAGEQUALITYautomatically changes to TEXT ORIGINALwhen AUTOis selected. 
*3Only for the imageCLASS D340 model. 
9
Setting the Additional Functions
NameDescriptions
(The factory default setting is in boldface.) 
						

							9-4
PRINTER SETTINGS
PRESET PRINT QTYSets the standard number of pages of the printer function.
01to 99(01)
AUTO ERROR SKIPSets either printing with skipping an error automatically,
or without skipping an error.
ONThe auto error skip is on. The error is skipped and shifted
to the next job automatically without indicating an error
code.
OFFThe auto error skip is off. Skip the error and shift to the
next job manually.
ERROR TIME OUTSets the length of time before the machine returns an
error when no data is received from the computer.
ONThe error time out is on. 
005to 300SEC.(015SEC)
OFFThe error time out is off.
PRINTER RESETCancels the job currently being received and the job
already received.
TIMER SETTINGS
AUTO CLEARSets the auto clear function.
ONThe auto clear function is turned on. 
1to 9MIN.(2MIN.)
OFFThe auto clear function is turned off.
ENERGY SAVERThe energy saver mode can be set.
ONThe energy saver mode is set.
03to 30MIN.(05MIN.)
OFFThe energy saver mode is turned off.
PRINT LISTS
USER DATAPrints out a list of items set or registered in the
Additional Functions.
NameDescriptions
NameDescriptions
(The factory default setting is in boldface.)
NameDescriptions 
						

							A-1
Type:Personal Desktop Laser Copier/Printer
Platen:Stationary
ADF: (Automatic Document Feeder)* 50 sheets (Letter size, 17 to 20-lb bond or 
64 g/m
2to 80 g/m2)
30 sheets(Legal size, 17 to 20-lb bond or 
64 g/m
2to 80 g/m2)
Photoconductive Material:Organic Photosensitive Conductor
Copying System:Indirect Electrostatic Transfer System
Developing System:Toner Projection System
Fixing System:Canon’s RAPID Fusing System™
Resolution:Approx. 1200 dpi ×600 dpi
Number of Tones:256
Acceptable Originals:Up to Legal size
Sheets, books, and three-dimensional objects (up to 4.4 lb or 2 kg)
Acceptable Copy Stock:Cassette Feeding: 17 to 32-lb bond (64 to 128 g/m
2)
Multi-purpose Tray: 17 to 32-lb bond (64 to 128 g/m2)
Plain paper, colored paper, recycled paper, transparencies, envelopes, and heavy
paper (up to 32-lb bond or 128 g/m
2)
Copy Sizes:Legal (8 1/2 ×14) to 3 ×5
Non-image Area:Paper: 7/32 (5.5 mm) at leading edge, 15/64 (6 mm) at trailing edge, 
5/32 (4 mm) at left and right side
Envelope:13/32 (10 mm) at each edge
Warm-up Time:1 sec. (at room temperature of 68°F)
First Copy Time:Platen glass: 11 sec.
ADF*: 14 sec.
Copy Speed:Direct: letter size 15 cpm
Magnification:1:1 ±1.0%, 1:2.000, 1:1.294, 1:0.786, 1:0.647, 1:0.500
Zoom: 0.500 to 2.000 in 1% increments
Paper Feeding System:Cassette Feeding
250 sheets of 17 to 20-lb bond (64 g/m
2to 80 g/m2)
Multi-purpose Tray: 10 sheets of letter-size paper (20-lb bond or 75 g/m2), 
1 sheet of other paper types
Multiple Copies:1- 99
Power Requirements:120 V, 60 Hz [Power requirements differ depending on the country in which you
purchased the copier.]
Power Consumption:0.65 kW (max.)
Dimensions (W ×D ×H):imageCLASS D340: 21 
3/8 ×18 ×17 7/8 (543 mm ×457 mm ×453 mm)
imageCLASS D320: 21 3/8 ×17 5/8 ×13 5/8 (543 mm ×446 mm ×347 mm)
Installation Space (W ×D):24 5/8 ×18 (625 mm ×457 mm) [with the cassette and multi-purpose tray
attached]
Weight:imageCLASS D340: Approx. 35.2 lb (16.0 kg) (including cartridge)
imageCLASS D320: Approx. 31.9 lb (14.5 kg) (including cartridge)
* Only for the imageCLASS D340 model
Features are subject to change without notice due to product improvements.
For high-quality copies, we recommended using paper and transparencies recommended by Canon. Some types of
paper available at office supply stores may not be suitable for this copier. If you have any questions about paper and
transparencies, consult your dealer or Canon Customer Relations.
A
Specifications
Specifications
Appendix:
Letter size, direct, Manual Exposure Control, Cassette
Feeding (except just after being restored from energy
saver mode)