Canon printer Color imageCLASS MF9170c User Manual

12-28
Error Messages
Troubleshooting
MessageDescription Action
Replace the toner cartridge. Printing is not possible because the 
toner has run out.Replace the toner cartridge. (See 
“Replacing the Toner Cartridges,” on 
p.
  11- 7.)
Return page 1 to the top, and then 
press the Start key. Scanning was stopped due to a 
problem with the feeder.
Arrange the originals in page order with 
the first page on top. Place the originals 
back into the feeder’s original supply 
tray, and press 
 (Start).
Set the...

12-29
Error Messages
Troubleshooting
MessageDescription Action
The memory is full. The machine is full of jobs.
– Print, send, or delete any documents 
stored in memory.
Divide the document stack or data into 
a few parts and try again one by one.
Send the document with low 
resolution.
When this message appears during 
using the feeder, the scanning 
document stops halfway. In this case, 
clear the paper jam from the ADF.
–
–
–
–
The number of TX/RX jobs that can 
be stored in memory reached the...

12-30
Error Codes
Troubleshooting
Error Codes
If a job or operation does not complete successfully, check the error code, and perform the 
necessary operations according to the error code displayed. You can check the error code on 
the Details screen when you select  on the System Monitor screen.  
If a send, receive, or fax job does not complete successfully, the error code is printed in the 
RESULT column on the Activity Report and TX Report.  
Perform the necessary procedures according to the error...

12-31
Error Codes
Troubleshooting
Error CodeDescription Action
#0005
The recipient did not answer within 35 
seconds.
–
Confirm that the recipient’s machine is able to 
communicate, and try again.
–
The recipient’s machine is not a G3 fax.
– Check the type of receiving machine with the 
receiving party.
–
#0009There is no paper.
– Load paper. (See “Loading Paper,” on p. 2-10.)
–
The paper drawer is not correctly inserted into 
the machine.
–
Insert the paper drawer properly. (See “Loading 
Paper,” on p....

12-32
Error Codes
Troubleshooting
Error CodeDescription Action
#0403
The job was failed because the same file name 
existed. Generally, if the same file name exists, a 
file will be automatically renamed by adding a 
number, which ranges from 1 to 999, to the tail 
of its file name in order to avoid naming conflicts. 
However, this error occurred because the file with 
the same number already added to its file name 
existed. Rename the file, and then write the data again.
#0404The job was failed because...

12-33
Error Codes
Troubleshooting
Error CodeDescription Action
#0752
The SMTP server name for e-mail or I-fax is not 
correct, or the server is not functioning.
The domain name or e-mail address may not be 
set.
The network is down. Check the SMTP Server name, domain name, and 
E-mail Address in E-mail/I-Fax Settings in Network 
Settings in System Management Set (from the 
Additional Functions screen).
Check that the SMTP server is operating properly.
Check the network status.
#0753A TCP/IP error...

12-34
Error Codes
Troubleshooting
Error CodeDescription Action
#0808
A timeout error occurred while the machine 
was communicating with the FTP server.
–
Check that the FTP server is functioning 
normally.
Check the network status.
–
–
The FTP server returned an error while trying 
to connect. The destination is not correct. 
An error occurred on the server side during 
transmission.
–
Check that the FTP server is functioning 
normally.
Check the network status.
Check the destination setting.
Check the...

12-35
Error Codes
Troubleshooting
Error CodeDescription Action
#0821
You have received data that cannot be 
processed (TIFF analysis error).
–
Check the settings, and then ask the sender to 
resend the data.
–
The read job failed because TIFF or JPEG files 
were not supported or the image data was 
corrupted.
–
Confirm that the supported file format is used, 
and then read data again.
–
#0827You have received data that cannot be 
processed (contains MIME information that is not 
supported). Check the...

12-36
If  is displayed
Troubleshooting
If  is displayed
When  appears on the display, the size of the paper in the paper 
drawer or stack bypass tray is different from that of the paper specified in , 
*, or  of . You need to load the correct 
size paper or change the paper size in , *, or  of 
.
* Only when the optional Paper Drawer (Paper Drawer 2) is attached.
 For print jobs, you need to specify the paper size from your computer.
Reloading the Paper
1 
Load the correct size paper as shown on 
the...

12-37
If  is displayed
Troubleshooting
3 
Use [▼], [▲] or  (Scroll Wheel) to select 
, then press [OK].
4 
Use [▼], [▲] or  (Scroll Wheel) to select 
, then press 
[OK].
5 
Use [▼], [▲] or  (Scroll Wheel) to select 
, then press the right Any key to 
select .
If you do not want to set the stack bypass 
standard settings, select , then press [OK], 
and press 
 (Main Menu) to return to the 
Main Menu screen.
6 
Use [▼], [▲] or  (Scroll Wheel) to select 
paper size, then press [OK].
You can select from the...