Canon printer Color imageCLASS MF8350Cdn User Manual

Chapter
 9
9-1
 This section describes solutions for cases such as paper jam and when problems are not solved. 
Clearing Jams  9-2
Document Jams in the Feeder  9-2
Paper Jams in the Paper Cassette (Cassette 1 or 2)  9-3
Paper Jams in the Multi-purpose Tray (MF8350Cdn Only)  9-4
Paper Jams in the Manual Feed Slot (MF8050Cn Only)  9-5
Paper Jams in the Rear Cover or Duplex Unit (MF8350Cdn Only)  9-6
Paper Jams in the Output Area (MF8350Cdn Only)  9-7
Paper Jams in the Output Area and Rear Cover (MF8050Cn...

9-2
Troubleshooting
   Cle arin g  Ja ms  
 When  appears on the display, a paper jam has 
occurred in the feeder or inside the machine. Following the 
procedure displayed on the screen, remove the jammed 
document or paper. 
 
   "Document Jams in the Feeder" (→
P.9-2)  
    "Paper Jams in the Paper Cassette (Cassette 1 or 2)" ( →
P.9-3)  
    "Paper Jams in the Multi-purpose Tray (MF8350Cdn Only)" ( →
P.9-4)  
    "Paper Jams in the Manual Feed Slot (MF8050Cn Only)" (...

9-3
Troubleshooting
  3  Open the feeder cover. 
  
    4    Remove the jammed document by pulling it gently 
  
  5    Close the feeder cover. 
  6    Place documents in the feeder. 
  
   Paper Jams in the Paper Cassette (Cassette 1 
or 2) 
 Referring to the procedure on the display, follow the steps 
below to remove jammed paper. 
 * Cassette 2 (optional) can be used only for MF8350Cdn. 
 
OK
Keys to be used for this operation
 
  1   Press []. 
 Press [OK] to exit the operation screen. 
Paper jam....

9-4
Troubleshooting
   Paper Jams in the Multi-purpose Tray 
(MF8350Cdn Only) 
 Referring to the procedure on the display, follow the steps 
below to remove jammed paper. 
 
OK
Keys to be used for this operation
 
  1   Press []. 
 Press [OK] to exit the operation screen. 
  
Paper jam.
Press [ ] to
display steps.
(End: Press [OK])
  2    Remove the paper by pulling it gently. 
  
 If the jammed paper cannot be removed easily 
 Do not try to remove it forcefully but proceed to Step 3. 
  3    Close the...

9-5
Troubleshooting
   6   Remove the paper by pulling it gently. 
  
 If the jammed paper cannot be removed easily 
 Do not try to remove it forcefully but proceed to Step 7. 
  7    Return the manual feed transport guide to its original position. 
  
  8    Insert the paper cassette into the machine. 
  9  When the following screen appears, select  
with [
], and then press [OK]. 
 The machine is ready to print. 
 
Is all of the jammed
paper removed?
No
Ye s
 
    NOTE - - - - - - - - - - - - - - - -...

9-6
Troubleshooting
  4    Lower the manual feed transport guide. 
 (1)  Hold the tabs (A) on both sides. 
 (2)  Push them down. 
 
(A)
 
  5    Remove the paper by pulling it gently. 
  
  6    Return the manual feed transport guide to its original position. 
  
  7    Close the manual feed slot cover. 
  
  8    Insert the paper cassette into the machine. 
  9  When the following screen appears, select  
with [
], and then press [OK]. 
 The machine is ready to print. 
  
Is all of the jammed
paper...

9-7
Troubleshooting
   4  Remove the paper by pulling it gently. 
  
 Make sure that no paper is jammed inside the paper output guide, 
and then close it. 
  5    Remove the paper by pulling it gently. 
  
  6    Holding the tabs (A) on both sides, close the  duplex unit. 
 Close the guide fi rmly until it clicks. 
 
(A)
(A)
 
  7  Remove the paper by pulling it gently. 
  
  8  Close the rear cover. 
 The machine is ready to print. 
  Paper Jams in the Output Area (MF8350Cdn 
Only)
 Referring to the...

9-8
Troubleshooting
6     Close the front cover. 
 The machine is ready to print. 
  
   Paper Jams in the Output Area and Rear 
Cover (MF8050Cn Only) 
 Referring to the procedure on the display, follow the steps 
below to remove jammed paper. 
 
Keys to be used for this operation
 
  1   Press []. 
 
Paper jam.
Press [ ] to
display steps.
 
  2    Lift the scanning platform. 
  
  3    Remove the paper by pulling it gently. 
  
  4    Lower the scanning platform. 
  5    Open the rear cover. 
 (2)
(1)...

9-9
Troubleshooting
   Disp lay  Messages      
 If messages appear, see the following and solve the problem. 
     e-Manual →
 Troubleshooting  →
 Display Messages   
An error code is a 3-digit code recorded as an error log when an error occurs.
You can check the code in the following locations.
 Error codes for fax jobs    Error send report
 Error receive report
 Job history in the system status screen 
•
•
•
 Error codes for print jobs    Job history in the system status screen  •
 
2010 01/01 02:07...

9-10
Troubleshooting
#022Cause Sending faxes from a computer is restricted.
Action The restriction needs to be released. Contact your administrator for more details.
 e-Manual → Security → Restricting Destination Operations/Sending Functions → Restricting Faxes Sent from a 
Computer
#037 Cause 1 The machine's memory is full.
Action 1 Print, send, or delete any documents stored in the memory.
Action 2 For a copy job, divide the document into two or set  to  before 
copying.
 e-Manual → Copy →...