Canon printer Color imageCLASS MF8180c User Manual

							CHAPTER
Clearing Jams9-1
9Troubleshooting
This chapter describes the problems you might encounter when using the machine and their 
remedies. It also explains what to do if you cannot solve the problem by yourself.
Clearing Jams
This section describes how to remove jammed paper. When print media jams inside 
the machine, the LCD displays  and  repeatedly.
CAUTION
There are some areas inside the machine and cartridge which are subject to 
high voltages and high temperatures. Take adequate precaution when 
performing internal inspections to avoid burns or electrical shock.
NOTE
When removing jammed paper from inside the machine, take care not to allow the toner 
on the jammed paper to come into contact with your hands or clothing. If they become 
dirty, wash them immediately with cold water. Washing with warm water will set the toner, 
and make it impossible to remove the toner stains. 
						

							Clearing Jams9-2
Troubleshooting
9
Paper Jam Inside the Machine
If the message  and  appear in 
the LCD, remove the paper in the following procedure.
1If paper is jammed in the output tray, remove the jammed paper.
2If paper is jammed in the multi-purpose tray, remove the jammed 
paper.
IMPORTANT
If the jammed paper cannot be removed easily, proceed to the next step. Do not try to 
remove it forcefully.  
						

							Clearing Jams9-3
Troubleshooting
9
3Pull out the paper cassette.
4Remove the jammed paper.
IMPORTANT
If the jammed paper cannot be removed easily, proceed to the next step. Do not try to 
remove it forcefully. 
5Insert the cassette in the machine. 
						

							Clearing Jams9-4
Troubleshooting
9
6Lift the scanning platform a and open the cartridge cover until it 
is locked b when the whirring sound stops.
7Remove the drum cartridge from the machine.
Pull up the green handle on the drum cartridge in the direction of the arrow a, and lift 
the cartridge straight up b.
a
b
a
b 
						

							Clearing Jams9-5
Troubleshooting
9
If paper is jammed in the removed drum cartridge, do not try to pull the paper out 
forcefully but see Paper Jam in the Drum Cartridge, on p. 9-21.
IMPORTANT
•Print quality may deteriorate if you touch or damage the drum that is set inside. Be 
careful not to touch the drum or open the drum
s protective shutter. Be careful not to hold 
or touch the portions that are not described for this procedure such as the sensors. It 
may result in damage to the machine.
•Do not expose the drum cartridge to direct sunlight or strong light.
•Do not hold or touch the electrical contacts. It may result in damage to the machine.
Sensors
Drum protective
shutter
Electrical 
contactsElectrical 
contacts 
						

							Clearing Jams9-6
Troubleshooting
9
•Do not hold or touch the imaging transfer belt. The image quality may deteriorate. Do not 
apply shock to the drum cartridge memory or bring it near magnetic waves. It may result 
in damage to the machine.
8Place the drum cartridge in the protective bag.
9Press the green lock release lever a and remove the jammed 
paper 
b.
Drum cartridge memory
Imaging 
transfer belt
a
b 
						

							Clearing Jams9-7
Troubleshooting
9
10Take the drum cartridge out of the protective bag.
11Hold the drum cartridge with both hands and install it in the 
machine.
Position the triangular mark on the drum cartridge with the triangular mark on the 
machine and install the drum cartridge a.
Lock the drum cartridge by pushing it down toward you b.
b 
						

							Clearing Jams9-8
Troubleshooting
9
IMPORTANT
Lock the drum cartridge securely so that it may be in the state shown in the figure.
12Close the cartridge cover and lower the scanning platform.
If the message is still displayed after closing the cartridge cover, pieces of torn paper 
may still be remaining inside. Re-check the various sections of the machine and 
remove all pieces of the jammed paper from inside the machine. 
						

							Clearing Jams9-9
Troubleshooting
9
Paper Jam Behind the Machine
If the message ,  appears in the 
LCD, remove the paper using the following procedure.
CAUTION
The fuser unit and its surroundings inside the machine may become hot during 
use. When replacing fuser unit, do not touch the fuser unit and its 
surroundings, as doing so may result in burns or electrical shock.
1Open the face up cover. 
						

							Clearing Jams9-10
Troubleshooting
9
2Tilt both the green pressure release lever on the left and right side 
of the fuser unit towards you to release the pressure in the fuser 
unit.
3Remove the jammed paper.
4Lift the scanning platform a and open the cartridge cover b.
a
b