Canon Pixma Mx492 User Guide

How to Restore the Machine's Network Settings to Factory Default
Important
•
Note that initialization erases all network settings on the machine, and printing, scanning, or faxing
operation from a computer over network becomes impossible. To use the machine over network,
perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
Select  LAN settings  on the operation panel of the machine to initialize the network setting.
Reset setting
811
 

Problems while Printing/Scanning from Smartphone/Tablet
Cannot Print/Scan from Smartphone/Tablet
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Cannot Print/Scan from Smartphone/Tablet
If you cannot print from your smartphone/tablet, it is possible that your smartphone/tablet cannotcommunicate with the machine.
Confirm the cause of your problem according to the connection method.
Cannot Communicate with the Machine over the Wireless LAN
Cannot Communicate with the Machine while It Is in the Access Point Mode
Note
•
For problems on printing with other connection methods or details on how to perform settings of each connection method:
Using PIXMA...

To check the settings of your smartphone/tablet, refer to the instruction manual provided with it.If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the
network settings of it to match with those of the wireless router.
Check5  Make sure that the machine is not placed far away from the wireless router.
The wireless router is located indoors within the effective range for wireless communication. Locate the
machine within 164 ft. / 50 m from the...

If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed
nearby, the device may cause interference. Place the wireless station as far away from the interference source
as possible.
Check9  Are you trying to connect 6 smartphones/tablets or more?
You can connect up to 5 smartphones/tablets using the access point mode.
815
 

Problems with Printing
Printing Does Not Start
Paper Jams
Print Results Not Satisfactory
Ink Is Not Ejected
Paper Does Not Feed Properly/"No Paper" Error Occurs
Copying/Printing Stops Before It Is Completed
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Printing Does Not Start
Check1 Make sure that the power plug is securely plugged in, then press the  ON button
to turn the machine on.
While the  POWER lamp is flashing, the machine is initializing. Wait until the  POWER lamp stops flashing and
remains lit.
Note
•
When printing large data such as a photo or graphics, it may take longer to start printing. While the
POWER  lamp is flashing, the computer is processing data and sending it to the machine. Wait until printing
starts.
Check2  Make sure that the...

Check6 If you are printing from the computer and there are any unnecessary print jobs,
delete them.
Deleting the Undesired Print Job
Check7  Make sure that your machine's name is selected in the Print dialog box.
The machine will not print properly if you are using a printer driver for a different printer.
Make sure that "Canon XXX series Printer" (where "XXX" is your machine's name) is selected in the Print dialog
box.
Note
•
To make the machine the one selected by default,...

In Windows 7, Windows Vista, or Windows XP, click Start and select  All programs , Canon Utilities ,
Canon My Printer , Canon My Printer , then select Diagnose and Repair Printer . Follow the on-
screen instructions to set the correct printer port, then select your machine's name.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our
website.•
Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the
machine...

Paper Jams
When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action
described in the message.
•
When a Support Code and a message are displayed on the computer screen:
•
When a Support Code and a message are displayed on the LCD:
For details on how to remove the jammed paper, refer to List of Support Code for Error (When Paper Is
Jammed) .
Note
•
You can confirm the actions against errors with Support Codes on your computer or on the LCD by
searching a...