Canon Pixma Mx310 Quick Start Guide

77
Troubleshooting
Troubleshooting
This section describes troubleshooting tips  for problems you may encounter when using the 
machine.
z “An Error Message Is Displayed on the LCD” on page 78
z “LCD Cannot Be Seen At All” on page 81
z “An Unintended Language Is Displayed on the LCD” on page 81
z “Cannot Install the MP Drivers” on page 82
z “Cannot Connect to Computer Properly” on page 83
z “Print Results Not Satisfactory” on page 84
z “The Print Result Not Satisfactory When Copying” on page 88
z...

78Troubleshooting
An Error Message Is Displayed on the LCD
If an error message is displayed on the LCD, take the corresponding action described below.
MessageAction
CHECK INK
U051/U052/U053/U059 The FINE Cartridge may not be installed properly, or the Cartridge may not be 
compatible with this machine. Open the Scanning Unit (Printer Cover) and 
install the appropriate FINE Cartridge.
If the error is not resolved, the FINE Cartridge may be damaged. Contact your 
Canon service representative.
CHECK INK...

79
Troubleshooting
CHECK PRINTER Turn off the machine, and unplug the power cord of the machine from the power 
supply. After a while, plug the power cord of the machine back in, and then turn 
on the machine. If the same error occurs, contact your Canon service 
representative.
SCANNER ERROR Make sure that the protective material is removed from the FINE Cartridge  Holder, then turn the machine off and back on again. If the problem is not 
resolved, contact your Canon service representative. 
LOAD PAPER...

80Troubleshooting
„Fax Related Messages
MessageAction
BUSY/NO SIGNAL
zThe telephone number you dialed is busy.
Try dialing again after waiting for a moment. See “Redialing” on page 46.
z The fax number dialed was incorrect.
Check the fax number and dial again.
z The recipient’s fax machine is not working.
Contact the recipient and have them check their fax machine.
z The recipient is not using a G3 machine.
Contact the recipient and ask them to send or receive the document using a 
G3 machine.
z The...

81 Troubleshooting
LCD Cannot Be Seen At All
An Unintended Language Is Displayed on the LCD
CauseAction
The machine is not powered on or the 
LCD is in the screen-saver mode.zIf the Power lamp is off
The machine is not powered on. Connect the power cord and press the ON/
OFF button. The machine will power on and the LCD will display a message.
zIf the Power lamp is lit
The LCD may be in the screen-saver mode. On the Operation Panel, press a 
button other than the ON/OFF button.
CauseAction
The language...

82Troubleshooting
Cannot Install the MP Drivers
CauseAction
Unable to proceed beyond the Printer 
Connection screen.If you were unable to proceed beyond the Printer Connection screen, follow 
the procedure below to reinstall the MP Drivers.
(1)Click Cancel on the Printer Connection screen.
(2)Click Start Over on the Installation Failure screen.
(3)Click Back on the screen that appears next.
(4)Click Exit on the PIXMA XXX screen (where “XXX” is your machine’s name), 
then remove the CD-ROM.
(5)Turn the...

83
Troubleshooting
Cannot Connect to Computer Properly
„ Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work
„“This device can perform faster” Message Is Displayed
Installation procedure not followed 
correctly. Follow the procedure described in your setup sheet for proper installation.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart 
your computer, and then reinstall the MP Drivers. Refer to the 
PC Printing Guide 
on-screen manual.
NoteIf the installer...

84Troubleshooting
Print Results Not Satisfactory
If the print result is not satisfactory, confirm the paper and print quality settings first.
zDo the page size and media type settings match the size and type of the 
loaded paper?
When these settings are incorrect,  you cannot obtain a proper print result. If you are printing a 
photograph or an illustration, incorrect paper type  setting may reduce the quality of printout color. 
Also, if you print with an incorrect paper type  setting, the printed...

85
Troubleshooting
„ Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight 
Lines Are Misaligned
„ White Streaks
CauseAction
FINE Cartridge is not installed properly. 
/ There is no ink left. Remove the FINE Cartridge, then reinstall it.
Small dusts may be stuck between the contact points. In this case, the print 
result may be improved by reinstalling the FINE Cartridge.
Also, check that the protective tape (A) is removed.
Print Head nozzles are clogged. See “When Printing Becomes Faint...

86Troubleshooting
„Printed Paper Curls or Has Ink Blots
„ Printed Surface Is Scratched/Paper Is Smudged
CauseAction
Paper is too thin. When printing data with high color saturation such as photographs or images in 
deep color, we recommend using Photo Paper Pro or other Canon specialty 
paper. See “Media Types You Cannot Use” on page 13.
CauseAction
Paper feed roller is dirty. Clean the paper feed roller. Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary....