Canon Pixma Mx310 Quick Start Guide

97
Troubleshooting
Scanning Problems
„ ScanGear Won’t Start
„ Other Scanning Troubles
Refer to the  Scanning Guide  on-screen manual.
Problems Receiving Faxes
„Cannot Receive a Fax, Cannot Print a Fax
“No ink”/
“Ink cassette error” z
The FINE Cartridge has or may have run out of ink.
z The FINE Cartridge may not be installed properly or may not be compatible 
with this machine.
Check the error message on the LCD and take the appropriate action to resolve 
the error.
See “An Error Message Is Displayed on...

98Troubleshooting
* Legal may not be available depending on t he country or region of purchase.
„Machine Does Not Switch  Automatically between Voice and Fax Calls
*1This setting is only available in US and Canada.*2This setting may not be available depending on the country or region of purchase.
„Quality of Received Fax is Poor
A paper size other than A4, Letter or 
Legal* is loaded. If a paper size other than A4, Letter or Legal* is loaded, incoming faxes are not 
printed and are stored in memory....

99
Troubleshooting
„ Repeated Errors Occur When You Receive a Fax
Problems Sending Faxes
„Cannot Send a Fax
CauseAction
The telephone line condition or the 
connection is poor. Reduce the reception start speed. Refer to “RX START SPEED” in “FAX 
SETTINGS” of the 
User’s Guide on-screen manual.
If there is a poor line or connection, reducing the reception start speed may 
correct the error.
The sender’s fax machine is not 
operating normally. Contact the sender and check whether his/her fax machine is...

100Troubleshooting
„Cannot Send a Fax Clearly
„ Repeated Errors Occur When You Send a Fax
Telephone Problems
„Cannot Dial
„ Telephone Disconnects During a Call
CauseAction
The document is not loaded correctly, 
or the Platen Glass, the inner side of 
the Document Cover, or the ADF is 
dirty. z
Remove the document, then reload it on the Platen Glass or the ADF. See 
“Loading Original Documents” on page 8.
z Clean the Platen Glass, the inner side of the Document Cover, or the ADF 
and reload the document....

101 Appendix
Appendix
How to Use the Documentation Provided
Printed Documentation
Setup Sheet
Be sure to read this sheet first.
This sheet includes instructions for setting up your machine and getting it ready 
for use.
Quick Start Guide (This guide)
Read this guide when starting to use the machine.
After following instructions in your setup sheet, we recommend you read this 
guide to familiarize yourself with the basic operation of some of the main 
functions that can be performed on your machine....

102Appendix
Reading the On-screen Manuals
For detailed instructions on installing the on-screen manuals, refer to your setup sheet.
You can view the on-screen manuals in the following way:
To view the on-screen manual, double-click the XXX On-screen Manual shortcut icon on the 
desktop, or click Start > All Programs (or Programs) > Canon XXX Manual > XXX On-screen 
Manual (where “XXX” is your machine’s name).
System Requirements
Browser: Windows HTML Help Viewer
To view the on-screen manual, double-click...

103 Appendix
Specifications
General Specifications
Printing resolution (dpi)4800 (horizontal)* x 1200 (vertical)
* Ink droplets can be placed with a pitch of 1/4800 inch at minimum.
InterfaceUSB 2.0 High Speed*
* A computer that complies with USB 2.0 Hi-Speed standard is required. Since the 
USB 2.0 Hi-Speed interface is fully upwardly compatible with USB Full-Speed (USB 
1.1), it can be used at USB Full-Speed (USB 1.1).
Print width8 inches / 203.2 mm max.
(for Borderless Printing: 8.5 inches / 216 mm)...

104Appendix
Fax Specifications
Applicable linePublic Switched Telephone Network (PSTN)
CompatibilityG3 / Super G3 (Mono & Color Fax)
Data compressing systemMH, MR, MMR, JPEG
Modem typeFax modem
Modem speed33600 / 31200 / 28800 / 26400 / 24000 / 21600 / 19200 / 16800 / 14400 / 12000 / 9600 
/ 7200 / 4800 / 2400 bps
Automatic fallback
Transmission speedBlack & white: Approx. 3 seconds/page at 33.6 Kbps, ECM-MMR, transmitting from 
memory 
(Based on ITU-T No.1 chart for US specifications and Canon FAX...

105 Appendix
Camera Direct Print (PictBridge)
Paper size4 x 6 / 101.6 x 152.4 mm, 5 x 7 / 127.0 x 177.8 mm*, Credit card, 8 x 10 / 203.2 x 
254.0 mm, A4, Letter, Wide*
* Can be selected only on certain Canon-brand PictBridge compliant devices.
Paper typeDefault (Selections based on the machine setting), Photo (Photo Paper Plus Glossy, 
Glossy Photo Paper, Glossy Photo Paper “Everyday Use”, Photo Paper Glossy, Photo 
Paper Plus Semi-gloss, Photo Stickers), Fast Photo (Photo Paper Pro), Plain Paper...

106Appendix
zOmniPage SE: Windows 2000 Professional SP2 and SP3 not supported
zMP Navigator EX: QuickTime v6.4 or later is needed (Macintosh only)
zSome functions may not be available with Windows Media Center
zTo upgrade from Windows XP to Windows Vista, first uninstall software bundled with the Canon 
inkjet printer.
Specifications are subject to change without notice.
Minimum System Requirements
Note
Conform to the operating system’s requirements when higher than those given here.
Operating System...