Canon Pixma Mp510 Quick Start Guide

							67
Troubleshooting
Printing Does Not Start
CauseAction
The machine is not powered on./The 
power cord is not connected. Make sure that the power cord is securely plugged into the Power Connector of 
the machine.
Plug the power cord all the way in, since it may be difficult to plug.
Ink tank is empty. Open the Scanning Unit (Printer Cover) and check the ink lamps. If an ink lamp is flashing red at about 1-second intervals, the tank is empty. 
Replace the ink tank, and close the Scanning Unit (Printer Cover). See 
“Replacing an Ink Tank” on page 34.
If you want to continue printing, confirm the message displayed on the LCD and 
take the appropriate action. See “Error Message Is Displayed on the LCD” on 
page 57.
NoteIf multiple ink lamps are flashing, check how fast they are flashing. 
Fast flashing (at about 1-second intervals) indicates the tank is empty. Slow 
flashing (at about 3-second intervals) indicates ink is low. For details on different 
flashing speeds, see “Getting the Ink Level Information” on page 34.
Ink tank not installed in proper position. Open the Scanning Unit (Printer Cover) and check the ink lamps. If there is still sufficient ink but its ink lamp is flashing red, an ink tank may be 
installed in a wrong position.
Confirm that the ink tanks are installed in the appropriate positions. See 
“Replacing an Ink Tank” on page 34.
Ink tank is not installed securely. / Part 
of the orange tape is remaining. Open the Scanning Unit (Printer Cover) and check the ink lamps.
If the ink lamp is not lit, press the   mark on the ink tank until it clicks into 
place. The ink lamp lights up red when the ink tank is fully inserted.
Make sure all of the orange tape is peeled off the ink tank and the air hole is 
completely exposed, as illustrated in (A). If any orange parts are left as in (B), 
remove all of the orange parts.
(A) Correct
L-shaped air hole
(B) Incorrect Part of the orange tape is remaining. Peel off the tape completely along the 
perforation.
(B)
(A)
 
						

							68Troubleshooting
Paper Does Not Feed Properly
Unnecessary print jobs are left in 
queue. / Computer problems. Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete 
them.
(1)
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the Start 
Menu” in “Opening the Printer Properties Dialog Box (Windows)” of the 
User’s Guide  on-screen manual.
(2) Click the  Maintenance  tab and then  View Printer Status .
(3) Click  Display Print Queue .
(4) Select  Cancel All Documents  (
Purge Print Documents in Windows Me or 
Windows 98) on the  Printer menu.
You may not be able to select individual print jobs in Windows XP or 
Windows 2000.
(5) When the confirmation message is displayed, click  Ye s.
The print jobs are deleted.
(1) Click the printer icon in the Dock to display the list of print jobs in progress.
In Mac® OS X v.10.2.8, click the printer icon in the Dock to start up the  Print 
Center  and double-click the name of your machine in the  Printer List.
(2) Select the print job to delete and click  .
The print jobs are deleted.
CauseAction
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 7.
Paper Feed Rollers are dirty. If paper is not feeding properly, clean the Paper Feed Rollers. Cleaning the  Paper Feed Rollers of the Auto Sheet Feeder will wear the rollers, so perform 
this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Rollers (Roller Cleaning)” 
on page 53.
Paper not loaded properly. Make sure of the following when you load paper in the machine. zWhen loading two or more sheets of paper, align the edges of the sheets 
before loading.
z Always load the paper in portrait orientation, either in the Auto Sheet Feeder 
or the Front Feeder, regardless of the printing orientation.
z When loading paper in the Auto Sheet Feeder, load the paper with the print 
side facing UP. Align the right edge of the paper stack against the Cover 
Guide and slide the Paper Guide so that it just touches the left edge of the 
stack.
z When loading paper in the Front Feeder, load the paper with the print side 
facing DOWN. Align the right edge of the paper stack against the right edge 
of the Front Feeder and slide the Paper Guide against the left edge of the 
stack.
z When loading paper in the Front Feeder, make sure that the paper is not set 
over the protrusion above the Load Limit Mark on the Paper Guide.
For details on loading paper, see “Loading Paper” on page 12.
CauseAction
 
						

							69
Troubleshooting
Paper source selection is 
inappropriate. z
You cannot load paper other than A4, Letter, or B5-sized plain paper in the 
Front Feeder. When using any other type of paper, load it in the Auto Sheet 
Feeder.
z Make sure that the proper paper source is selected. If not, change the paper 
source using the  Paper Feed Switch  or the printer driver. For details, see 
“Changing the Paper Source” on page 11.
NoteWhen printing from your computer, if a setting other than  Paper Feed Switch is 
selected for  Paper Source  in the printer driver, the printer driver settings takes 
precedence when printing. For details on paper source selection using the 
printer driver, refer to the  Printer Driver Guide on-screen manual.
Too much plain paper loaded. You can load approximately up to 150 sheets of 17 lb / 64 gsm plain paper in the  Auto Sheet Feeder (0.52 inches / 13 mm in stack height) and up to 110 sheets 
of 17 lb / 64 gsm plain paper in the Front Feeder (0.39 inches / 10 mm in stack 
height). However, proper feeding of paper may not be possible at this maximum 
capacity depending on the type of paper or environmental conditions (either 
very high or low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half 
(around 0.2 inches / 5 mm in paper stack height).
For details on loading paper, see “Loading Paper” on page 12.
Foreign object in the Auto Sheet 
Feeder or Front Feeder. Make sure that there are no foreign objects in the Auto Sheet Feeder or Front 
Feeder.
Envelopes not prepared or loaded 
properly. z
Refer to “Envelopes” in the  User’s Guide on-screen manual, and prepare the 
envelopes before printing.
Once you have prepared the envelopes, load them in the Auto Sheet Feeder 
in portrait orientation. If the envelopes are placed in landscape orientation, 
they will not feed properly.
z If the Paper Support is extended, retract it.
z Set the Paper Thickness Lever to the right.
Rear Cover is not attached properly. If the Rear Cover is not reattached properly after it has been removed, it can  cause paper jams. Press firmly on the Rear Cover until it is fit squarely in the 
rear of the machine.
CauseAction
 
						

							70Troubleshooting
Paper Jams
CauseAction
Paper jammed in the Paper Output 
Slot, the Auto Sheet Feeder, or the 
Front Feeder. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from the paper source or from the Paper 
Output Slot, whichever is easier.
(A) When printing from the Auto Sheet Feeder
(B) When printing from the Front Feeder
z If the paper tears and a piece remains inside the machine, open the 
Scanning Unit (Printer Cover) and remove it.
After removing all paper, close the Scanning Unit (Printer Cover), turn the 
machine off, and turn it back on.
* Be careful not to touch the components inside the machine.
z If you cannot pull the paper out, turn the machine off and turn it back on. The 
paper will be ejected automatically.
(2) Reload the paper in the machine, and press the  OK button on the machine.
If you turned off the machine in step 1, all print jobs in queue are canceled. 
Reprint if necessary.
Notez For details on how to load paper, see “Loading Printing Paper” on page 6.
z When reloading the paper in the machine, see “Paper Does Not Feed 
Properly” on page 68 to confirm that you are using the correct paper and are 
loading it into the machine correctly.
z A5-sized paper are suited to print documents consisting mainly of text. We do 
not recommend using such paper to print documents with photos or graphics, 
since the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the machine, or if the 
paper jam error continues after removing the paper, contact your Canon service 
representative.
Landscape credit card-sized paper 
jammed inside the machine. Do not load credit card-sized paper in the landscape orientation.
Slowly pull out the paper from the Auto Sheet Feeder and remove it.
If you cannot remove the jammed paper or the paper jam error continues after 
removing the paper, contact your Canon service representative.
(A)(B)
 
						

							71
Troubleshooting
Paper jammed inside the machine at 
the transport unit. Remove the paper following the procedure below.
(1)
Hold the Rear Cover Lever and then press to the right and pull to remove the 
Rear Cover.
(2) If you can see the jammed paper, slowly pull the paper out.
z Be careful not to touch the components inside the machine.
z If you cannot pull the paper out, turn the machine off and turn it back on. The 
paper will be ejected automatically.
(3) Reattach the Rear Cover.
Hold the Rear Cover so that the Rear Cover Lever comes to the left. Align 
the protrusions at the right edge of the cover with the slots at the rear of 
the machine and press on the lever to reattach the Rear Cover.
ImportantPress firmly on the Rear Cover until it is fit squarely in the rear of the machine. If 
the Rear Cover is not reattached properly, paper may not be fed properly and 
cause paper jams.
(4)If you were not able to remove the paper out in step 2, remove it from the 
Front Feeder. See “Paper jammed in the Paper Output Slot, the Auto Sheet 
Feeder, or the Front Feeder.” on page 70.
(5) Reload the paper in the Front Feeder and press the  OK button on the 
machine.
If you turned off the machine in step 2, all print jobs in queue are canceled. 
Reprint if necessary.
NoteWhen reloading the paper in the machine, see “Paper Does Not Feed Properly” 
on page 68 to confirm that you are using the correct paper and are loading it in 
the machine correctly.
If you cannot remove the paper or the paper tears inside the machine, or if the 
paper jam error continues after removing the paper, contact your Canon service 
representative.
CauseAction
 
						

							72Troubleshooting
Error Message Appears on the Screen
„Writing Error/Output E rror/Communication Error
CauseAction
The machine is not ready. Confirm that the  POWER lamp is lit.
If the  POWER  lamp is off, turn the machine on.
While the  POWER lamp is flashing green, the machine is initializing. Wait until 
the  POWER  lamp stops flashing and remains lit green. 
If the  Alarm  lamp is lit orange, an error may have occurred in the machine.
For details on how to resolve the error, see “Error Message Is Displayed on the 
LCD” on page 57.
Paper is not loaded. An out of paper error may have been left unattended for a period of time. Load paper and press the OK button.
If paper is loaded, make sure that the paper source (the Auto Sheet Feeder or 
Front Feeder) is selected correctly. If the paper source is not selected correctly, 
press the  Paper Feed Switch  or use the printer driver to change the paper 
source.
Printer port setting does not match the 
computer’s interface connecting the 
machine. Check the printer port settings.
(1)
Click  Start > Control Panel  > Printers and Other Hardware  > Printers and 
Faxes .
In non-XP Windows, click  Start > Settings  > Printers .
(2) Click the  Canon MP510 Printer  icon.
(3) Open the  File menu and select  Properties.
(4) Click the  Ports tab to confirm the port settings.
Make sure that a port named  USBnnn (Canon MP510 Printer)  (where n is a 
number) is selected for  Print to the following port(s) .
In Windows Me or Windows 98, click the  Details tab and make sure that 
MPUSBPRNnn (Canon MP510 Printer)  is selected for Print to the 
following port .
If the port setting is not correct, change the port setting according to the 
interface you are using, or reinstall the MP Drivers.
The machine is not connected properly. Make sure that the printer cable is securely plugged in to the machine and the  computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
machine directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
MP Drivers are not installed properly. The MP Drivers may not be installed properly. Uninstall them following the  procedure described in the Printer Driver Guide on-screen manual and reinstall 
them following the procedure described in the  Easy Setup Instructions.
 
						

							73
Troubleshooting
„ Error No.: 300 Is Displayed
„Error No.: 1700/1710 Is Displayed
CauseAction
The machine is not ready. Make sure that the machine is turned on, and that it is connected securely to the 
computer.
If the POWER  lamp is off, turn the machine on.
While the  POWER lamp is flashing green, the machine is initializing. Wait until 
the  POWER  lamp stops flashing and remains lit green.
When the  Alarm lamp is lit orange, an error may have occurred on the machine. 
For details on how to resolve the error, see “Error Message Is Displayed on the 
LCD” on page 57.
Machine is not connected properly. Make sure that the USB cable is plugged in securely to the computer and the  machine.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
machine directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
Your machine is not selected in  Printer 
on the  Print dialog box. Select 
MP510  in Printer  on the  Print dialog box.
If  MP510  does not appear in  Printer, follow the procedure below to check that 
the driver for your machine is installed to your computer. 
(1) Select  Print and Fax Preferences  from Printer .
In Mac OS X v.10.2.8 or 10.3.x, select  Edit Printer List from Printer .
(2) Check that  MP510 is displayed in the list of printers and that the check box is 
selected.
In Mac OS X v.10.2.8, check that  MP510 is displayed in the  Printer List.
(3) If MP510  is not displayed, click  Add(+) to add the machine.
If you cannot add the machine, follow the procedure described in the  Easy 
Setup Instructions  to reinstall the MP Drivers.
CauseAction
The ink absorber is almost full. The machine has a built-in ink absorber to hold the ink used during Print Head 
Cleaning, for example.
This error message indicates that the ink absorber is nearly full.
Press the OK button to cancel the error so you can continue printing.
However, because printing is disabled once the ink absorber becomes 
completely full and until the ink absorber is replaced, you are recommended to 
contact a Canon service representative as early as possible. (You will need to 
replace a particular part of the machine.)
 
						

							74Troubleshooting
„Error No.: 2001 Is Displayed
Cannot Print Properly from a Digital Camera
The following are the possible errors that may occur  when printing directly from a digital still camera 
or digital video camcorder*, and the actions to resolve them.
* Hereafter, the digital still cameras and digital  video camcorders are collectively referred to as 
“digital camera” or “camera”.
CauseAction
No response from connected digital 
camera or video camcorder. / 
Connected digital camera or video 
camcorder connected is not compatible 
with this machine. Disconnect the cable connecting the machine and the device, and then 
reconnect it.
Depending on the model or brand of your device, you may have to select a 
PictBridge-compliant print mode on the device before connecting it to the 
machine. You may also have to turn on the camera or select Play mode 
manually after connecting the device to the machine. 
Perform necessary operations according your device’s instruction manual 
before reconnecting it to the machine.
If the error is still unresolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this machine. Use a 
digital camera or digital video camcorder compatible with this machine.
Notez
PictBridge compatible digital cameras can be connected to your machine for direct printing.
z This section describes errors that are indicated on Canon-brand PictBridge compatible cameras. The 
error messages and operations may vary depending on the camera you are using. If you are using a 
non-Canon PictBridge compatible camera and not sure how to dismiss the printer error message from 
the camera, check the error message displayed on the LCD and dismiss the error message. For details 
on dismissing an error message from the machine, see “Error Message Is Displayed on the LCD” on 
page 57.
z A communication time out occurs if printing takes a long time or if it takes too much time to send data. 
This may cancel printing. In such cases, disconnect the cable between the machine and the camera, 
and then reconnect it. Turn the camera on if it does not turn on automatically. If the problem is still not 
resolved, select a different photo and check if it can be printed.
z Your PictBridge compatible device may need to be switched to printing mode before it is connected to 
the machine, depending on the model of the camera. Also, it may need to be turned on manually or 
switched to playback mode after connected to the machine. Refer to your camera’s instruction manual 
and take perform necessary operation before connection.
z The print head nozzles may be clogged if printing becomes faint or colors are incorrect. See “When 
Printing Becomes Faint or Colors Are Incorrect” on page 40.
z If the paper is curled or its surface is scratched during printing, make sure that you are using the correct 
type of paper. If the problem is not resolved by using the correct type of paper, adjust the position of the 
Paper Thickness Lever. See “Inappropriate Paper Thickness Lever setting.” on page 65.
z For the errors indicated on the camera and their solution, also refer to your camera’s instruction 
manual. For details on other troubles with a digital camera, contact the manufacturer of the camera.
Error Message On CameraAction
“Printer in use” The machine is busy, perhaps processing a print job from the computer.
Wait until printing is complete. If the machine is warming up, wait until the warm-
up is complete. When it is ready, the machine starts printing your print job 
automatically.
“No paper” Load paper in the Auto Sheet Feeder and select  Continue
*1 in the display on 
your camera.
 
						

							75
Troubleshooting
*1 To resume printing, you can also press the  OK button on the machine instead of selecting 
Continue  on the camera.
*2 The ink absorber absorbs ink us ed during cleaning, for example. If  this message appears, you will 
need to call for servicing to replace the absorbe r and to check the machine for proper operation.
“Paper Error”
zThe Front Feeder is selected on the machine. Load the paper in the Auto 
Sheet Feeder, press the  Paper Feed Switch to select the Auto Sheet Feeder 
as the paper source, then select  Stop in the display on your camera and try 
printing again.
For details, see “Changing the Paper Source” on page 11.
z The paper size setting specified on the machine is not supported by your 
camera. Specify a paper size that is supported by your camera.
“Paper jam” Select  Stop in the display on your camera to stop printing.
Remove the jammed paper, load new paper, press the  OK button on the 
machine, and reprint.
“Printer cover open” Close the Scanning Unit (Printer Cover) on the machine.
“No Print Head” The Print Head is not installed or is defective. Follow the directions described in the Easy Setup Instructions to install the Print 
Head.
If the Print Head is already installed, remove the Print Head and then reinstall it.
If the error is still not resolved, the Print Head may be damaged. Contact your 
Canon service representative.
“Waste tank (ink absorber
*2) full”/
“ink absorber*2 full” This error message indicates that the ink absorber is nearly full.
The machine has a built-in ink absorber to hold the ink used during Print head 
cleaning, for example. 
You can continue printing by selecting 
Continue
*1 on the display on your 
camera.
However, because printing is disabled once the ink absorber becomes 
completely full and until the ink absorber is replaced, you are recommended to 
contact a Canon service representative as early as possible. (You will need to 
replace a particular part of the machine.)
“No ink” An ink tank is not installed properly, or is out of ink. Confirm the error message displayed on the LCD and take the appropriate 
action to resolve the error. For details, see “Error Message Is Displayed on the 
LCD” on page 57.
“Ink Error” An ink tank that was once empty is installed. Replace the ink tank and close the Scanning Unit (Printer Cover).
Printing with an ink tank that was once empty may damage the machine.
If you want to continue printing in this condition, you need to release the function 
for detecting the remaining ink level. Press and hold the  Stop/Reset button for 
at least 5 seconds, and then release it.
* With this operation, releasing the function for detecting the remaining ink  level is memorized. Please be advised that Canon shall not be liable for any 
machine malfunction or damage caused by refilled ink tanks.
See “Replacing an Ink Tank” on page 34.
“Hardware Error” An ink tank error has occurred. Replace the ink tank. See “Replacing an Ink  Tank” on page 34.
“Printer error” An error requiring servicing may have occurred. (Machine’s  POWER lamp 
flashes green and  Alarm lamp flashes orange alternately.)
Disconnect the cable between the machine and the camera, turn off the 
machine, and unplug the power cord of the machine from the power supply. 
After a while, plug the power cord of the machine back in, turn on the machine, 
and then reconnect the camera to the machine.
If the same error occurs, contact your Canon service representative.
Error Message On CameraAction
 
						

							76Troubleshooting
Cannot Print Properly from a Photo Index Sheet
CauseAction
“Failed to scan Photo Index Sheet.” is 
displayed. z
Make sure the Photo Index Sheet is set in the correct position and orientation 
on the Platen Glass. 
z Make sure the Platen Glass and the Photo Index Sheet are not dirty.
z Make sure all required circles on the Photo Index Sheet are filled in. If the 
filled circles on the sheet are not marked dark enough, the machine may not 
read the settings.
Refer to “Printing by Using the Photo Index Sheet” in “Other Useful Functions” 
of the  User’s Guide  on-screen manual.