Canon Pixma Mp510 Quick Start Guide

							57
Troubleshooting
If an Error Occurs When the Machine Is Connected to a Computer
When an error occurs in printing such as the ma chine is out of paper or paper is jammed, a 
troubleshooting message is displa yed automatically. Take the appropriate action described in the 
message.
The message may vary depending on the version of your Windows operating system.
Error Message Is Di splayed on the LCD
If an error message is displayed on the LCD, take the corresponding action described below.
MessageAction
“There are no photos in the memory 
card.” z
There are no image data stored on the memory card that can be read by this 
machine.
z The machine may not recognize the file if the file name or the folder path 
contains certain characters. Use only alphanumeric characters.
z Photo data edited or processed on a computer must be printed from the 
computer.
“The ink may have run out. Replacing 
the ink tank is recommended.”
U041 If the lamp on the ink tank is flashing, ink may have run out.
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, press the 
OK button 
with the ink tank installed. Then printing can continue. Replacing the ink tank is 
recommended after the printing. The machine may be damaged if printing is 
continued under the ink out condition. See “Replacing an Ink Tank” on page 34.
NoteIf multiple ink lamps are flashing red, check how fast they are flashing. Fast 
flashing (at about 1-second intervals) indicates the tank is empty. Slow flashing 
(at about 3-second intervals) indicates ink is low. For details on different flashing 
speeds, see “Getting the Ink Level Information” on page 34.
“The ink has run out. Replace the ink 
tank.”
U163 Ink has run out. (The lamp on the ink tank flashes.)
Replace the ink tank and close the Scanning Unit (Printer Cover).
Printing under the current condition may damage the machine.
If you want to continue printing in this condition, you need to release the function 
for detecting the remaining ink level. Press and hold the 
Stop/Reset button for 
at least 5 seconds, and then release it.
* With this operation, releasing the function for detecting the remaining ink  level is memorized. Please be advised that Canon shall not be liable for any 
malfunction or trouble which may be caused by continuation of printing under 
the ink out condition.
See “Replacing an Ink Tank” on page 34.
 
						

							58Troubleshooting
“Print head is not installed. Install the  
print head.”
“The type of print head is incorrect. 
Install the correct print head.” Follow the directions given in the 
Easy Setup Instructions to install the Print 
Head.
If the Print Head is already installed, remove the Print Head once and then 
reinstall it.
If the error is not resolved, the Print Head may be damaged. Contact your 
Canon service representative.
“Some ink tanks are not installed in 
place.” 
U072
“More than one ink tank of the following 
color is installed.” 
U071 Possible causes are as follows:
z
Some ink tanks are not installed in the correct position.
z More than one ink tanks of the same color are installed.
Confirm that the ink tanks are installed in the appropriate positions.
See “Replacing an Ink Tank” on page 34.
“The ink absorber is almost full. Press 
[OK] to continue printing. Contact the 
service center.” The machine has a built-in ink absorber to hold the ink used during Print Head 
Cleaning, for example.
This error message indicates that the ink absorber is nearly full.
Press the 
OK button to cancel the error so you can continue printing.
However, because printing is disabled once the ink absorber becomes 
completely full and until the ink absorber is replaced, you are recommended to 
contact a Canon service representative as early as possible. (You will need to 
replace a particular part of the machine.)
“Incompatible device detected. 
Remove the device.” Disconnect the cable connecting the machine and the device, and then 
reconnect it.
Depending on the model or brand of your device, you may have to select a 
PictBridge-compliant print mode on the device before connecting it to the 
machine. You may also have to turn on the camera or select Play mode 
manually after connecting the device to the machine. Perform necessary 
operations according your device’s instruction manual.
If the error is still not resolved, there is a possibility that you are using a digital 
camera or digital video camcorder that is not supported by this machine. Use a 
digital camera or digital video camcorder compatible with this machine.
“The remaining level of the ink cannot 
be correctly detected.”
U130 The remaining ink level cannot be correctly detected.
Replace the ink tank and close the Scanning Unit (Printer Cover).
Printing with an ink tank that was once empty may damage the machine.
If you want to continue printing in this condition, you need to release the function 
for detecting the remaining ink level. Press and hold the 
Stop/Reset button for 
at least 5 seconds, and then release it.
* With this operation, releasing the function for detecting the remaining ink  level is memorized. Please be advised that Canon shall not be liable for any 
machine malfunction or damage caused by refilled ink tanks.
See “Replacing an Ink Tank” on page 34.
“The following ink tank cannot be 
recognized.”
U140
U150 z
The ink tank is not compatible with this machine. (The lamp on the ink tank is 
off.)
Install an appropriate ink tank.
See “Replacing an Ink Tank” on page 34.
z An Ink tank error has occurred. (The lamp on the ink tank is off.)
Replace the ink tank.
See “Replacing an Ink Tank” on page 34.
“****
Error code” Turn off the machine, and unplug the power cord of the machine from the power 
supply. After a while, plug the power cord of the machine back in, and then turn 
on the machine. If the same error occurs, contact a Canon service 
representative.
“Scanner is not operating correctly.” Turn off the machine, and unplug the power cord of the machine from the power  supply. After a while, plug the power cord of the machine back in, and then turn 
on the machine. If the same error occurs, contact a Canon service 
representative.
“Failed to scan head alignment sheet. 
Check the orientation, position and 
marking. ” Check that all necessary circles are filled in the Print Head Alignment Sheet, 
and that it is placed in the proper position and orientation on the Platen Glass.
You can also perform print head alignment manually. See “Manual Print Head 
Alignment” on page 49.
MessageAction
 
						

							59
Troubleshooting
LCD Cannot Be Seen At  All or Is Hard to See
An Unintended Language  Is Displayed on the LCD
CauseAction
The display on the LCD is hard to see. If the contrast of the LCD is too strong or too weak, adjust it in the  Adjust 
contrast  menu in the  Maintenance/settings . Refer to “Changing the Machine 
Settings” in the  User’s Guide on-screen manual.
Cannot see the display on the LCD. zIf the  POWER  lamps is off
The machine is not powered on. Connect the power cord and press the  ON/
OFF  button. The machine will power on and the LCD will display a message.
z If the  POWER  lamps is lit
The LCD may be in the screen-saver mode. On the Operation Panel, press a 
button other than the  ON/OFF button.
CauseAction
The language you want to be displayed 
is not selected. Select the language you want to be displayed according to the following 
procedure.
(1)
Press the  COPY button, wait for 5 seconds, and then press the  MENU 
button.
(2) Press the  ] button once, then press the  OK button.
(3) Press the  ] button once, then press the  OK button.
(4) Press the  } button three times, then press the  OK button.
If the Bluetooth Unit is connected, press the  } button four times, then press 
the  OK button.
(5) Use the  { or  } button to select the language you want to be displayed, then 
press the  OK button.
 
						

							60Troubleshooting
Cannot Install the MP Drivers
CauseAction
Unable to proceed beyond the Printer 
Connection screen. If you were unable to proceed beyond the Printer Connection screen, follow the 
procedure below to reinstall the MP Drivers.
(1)
Click  Cancel  on the  Printer Connection  screen.
(2) Click  Start Over  on the Installation Failure  screen.
(3) Click  Back on the screen that appears next.
(4) Click  Exit on the  Welcome  screen, then remove the CD-ROM.
(5) Turn the machine off.
(6) Restart the computer.
(7) Make sure you have no application software running, including anti-virus 
software.
(8) Follow the procedure described in the  Easy Setup Instructions to reinstall the 
MP Drivers.
Installation does not start automatically 
when the  Setup CD-ROM  is inserted 
into your computer’s disc drive.
Click  Start > My Computer  > double-click the CD-ROM icon.
In non-XP Windows, open the  My Computer window and then double-click the 
CD-ROM icon.
NoteTo use the Run command to start the setup program, specify your disc drive and 
then the name of the setup program, Msetup4.exe. The drive letter of the disc 
drive depends on your computer.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed on the desktop, there may be a problem 
with the CD-ROM. Contact a Canon service representative.
Installation procedure not followed 
correctly. Follow the procedure described in the 
Easy Setup Instructions for proper 
installation.
If the drivers were not installed correctly, uninstall the MP Drivers, restart your 
computer, and then reinstall the drivers. Refer to the  Printer Driver Guide on-
screen manual.
NoteIf the installer was forced to be terminated due to an Windows error, the system 
may be in an unstable condition and you may not be able to install the drivers. 
Restart your computer before reinstalling.
 
						

							61
Troubleshooting
Cannot Connect to Computer Properly
„ Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work
„“Hi-Speed USB Device Plugged into non-Hi-Speed USB Hub” or “This 
Device Can Perform Faster” Message Is Displayed (Windows XP Only)
The  Setup CD-ROM  is defective.
Click Start, select  My Computer , and confirm that the CD-ROM icon   is 
visible.
In non-XP Windows, double-click the  My Computer icon and confirm that the 
CD-ROM icon   is visible in the window.
Confirm that the CD-ROM icon is displayed when you insert the CD-ROM.
If the CD-ROM icon is not displayed, restart your computer. If the icon is still not 
displayed, try different disks and see if they are displayed. If other disks are 
displayed, there is a problem with the  Setup CD-ROM. Contact a Canon service 
representative.
CauseAction
Your system environment is not fully 
compatible with USB 2.0 Hi-Speed. If your system environment is not fully compatible with USB 2.0 Hi-Speed, the 
machine will operate at a lower speed provided under USB 1.1. In this case, the 
machine operates properly but printing speed may slow down due to 
communication speed.
Check the following to ensure that your system environment supports USB 2.0 
Hi-Speed connection.
z
The USB port on your computer supports USB 2.0 Hi-Speed connection.
z The USB cable, and the USB hub if you are using one, support USB 2.0 Hi-
Speed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable 
to be no longer than around 10 feet (3 meters).
z The operating system of your computer supports USB 2.0 Hi-Speed 
connection.
Obtain and install the latest update for your computer.
z The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your 
hardware and install it on your computer.
ImportantFor details on USB 2.0 Hi-Speed of your system environment, contact the 
manufacturer of your computer, USB cable, or USB hub.
CauseAction
The machine is connected to a 
computer that does not support USB 
2.0 Hi-Speed. Your system environment is not compatible with USB 2.0.
See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on 
page 61.
CauseAction
 
						

							62Troubleshooting
Print Results Not Satisfactory
„Cannot Print to End of Job
„ Part of the Page  Is Not Printed
„ Colors Are Unclear
CauseAction
Size of the print data is extremely large 
(Windows XP/Windows 2000 only). In Windows XP and Windows 2000, click
 Print Options on the Page Setup  
sheet. Then, select the  Reduce spool data size  check box in the displayed 
dialog.
Selecting  Reduce spool data size  may reduce the print quality.
CauseAction
Page Size setting in the Operation 
Panel does not match the actual size of 
the paper loaded in the machine. If the Page Size setting set in the Operation Panel does not match the actual 
size of the printing paper, part of the page may not be printed.
Check the 
Page Size setting on the Operation Panel.
CauseAction
Media Type  setting in the Operation 
Panel does not match the actual type of 
paper. Check that the 
Media Type set in the Operation Panel (when performing 
wireless printing, the  Media Type setting in Wireless print settings ) matches 
the type of the loaded printing paper.
See “Changing the Print Settings” on page 17.
If you are printing a photograph or an illustration, incorrect  Media Type setting 
may reduce the quality of printout color. The quality of printout color may also be 
reduced in borderless printing depending on the Media Type setting.
 
						

							63
Troubleshooting
„ Ink Does Not Come Out/Printing Do es Not Start/Printing Is Blurred/
Colors Are Wrong/Straight Lines Are Misaligned
CauseAction
Ink tank is empty. Open the Scanning Unit (Printer Cover) and check the ink lamps. 
If an ink lamp is flashing red slowly at about 3-second intervals, ink is running 
low. If an ink lamp is flashing red fast at about 1-second intervals or is not lit, the 
tank is empty.
Replace the ink tank, and close the Scanning Unit (Printer Cover).
See “Replacing an Ink Tank” on page 34.
NoteFor details on different flashing speeds, see “Getting the Ink Level Information” 
on page 34.
Ink tank is not installed securely. / Part 
of the orange tape is remaining. Open the Scanning Unit (Printer Cover) and check the ink lamps. If the ink lamp 
is not lit, press the   mark on the ink tank until it clicks into place. The ink 
lamp lights up red when the ink tank is fully inserted.
Make sure all of the orange tape is peeled off the ink tank and the air hole is 
completely exposed, as illustrated in (A). If any orange parts are left as in (B), 
remove all of the orange parts.
(A) Correct
L-shaped air hole
(B) Incorrect Part of the orange tape is remaining. Peel off the tape completely along the 
perforation.
Media Type  setting in the Operation 
Panel does not match the actual type of 
paper. Make sure that the 
Media Type set in the Operation Panel (when perfuming 
wireless printing, the  Media Type setting in Wireless print settings ) matches 
the type of the loaded printing paper.
See “Changing the Print Settings” on page 17.
Print Head nozzles are clogged. Print the nozzle check pattern to check for uneven ink output. zIf the nozzle check pattern does not print out properly
Check if any of the missing colors are due to empty tanks.
If there is plenty of ink and the machine does not print, clean the Print Head 
and then print the nozzle check pattern to check that ink is ejecting properly. 
z If the problem is not resolved after performing Print Head Cleaning 
twice 
Perform Print Head Deep Cleaning.
If the problem is not resolved after performing Print Head Deep Cleaning, 
turn off the machine and perform Print Head Deep Cleaning again after 24 
hours or later.
z If the problem is still not resolved after performing Print Head Deep 
Cleaning twice
The Print Head may be damaged. Contact your Canon service 
representative.
For details on how to print the nozzle check pattern, how to clean the Print 
Head, and how to perform Print Head Deep Cleaning, see “When Printing 
Becomes Faint or Colors Are Incorrect” on page 40.
(B)
(A)
 
						

							64Troubleshooting
„White Streaks
„ Printed Paper Curls or Has Ink Blots
„ Printed Surface Is Scratched/Paper Is Smudged
The media is loaded with the wrong 
side facing upwards. Many types of paper are made to be printed on only a particular side of the 
paper.
Printing on the wrong side may cause unclear prints or prints with reduced 
quality.
Refer to “Printing Media” in the 
User’s Guide on-screen manual.
Print Head is misaligned. See “Automatic Print Head Alignment” on page 48 and perform Automatic Print  Head Alignment. If this does not solve the problem, see “Manual Print Head 
Alignment” on page 49 and perform Manual Print Head Alignment.
Print quality is not set appropriately. In the Operation Panel, set  Print quality in the Copy mode or Memory card 
mode to  High. 
CauseAction
Media Type  setting in the Operation 
Panel does not match the actual type of 
paper. Check that the 
Media Type set in the Operation Panel (when performing 
wireless printing, the  Media Type setting in Wireless print settings ) matches 
the type of the loaded printing paper.
See “Changing the Print Settings” on page 17.
Print quality is not set appropriately. In the Operation Panel, set  Print quality in the Copy mode or Memory card 
mode to  High. 
Especially when using coated (high-quality) paper, increasing the  Print Quality 
setting in the printer driver settings is effective in reducing white streaks.
CauseAction
Paper is too thin. When printing data with high color saturation such as photographs or images in  deep color, we recommend using Photo Paper Pro or other Canon specialty 
paper. See “Media Types You Cannot Use” on page 7.
Media Type  setting on the Operation 
Panel does not match the actual type of 
paper. Check that the 
Media Type set in the Operation Panel (when performing 
wireless printing, the  Media Type setting in Wireless print settings ) matches 
the type of the loaded printing paper.
Print quality is not set appropriately. In the Operation Panel, set  Print quality in the Copy mode or Memory card 
mode to  High. 
This will reduce blurs even when printing images with plenty of adjacent 
contrasting colors.
CauseAction
Paper Feed Rollers are dirty. If paper is not feeding properly, clean the Paper Feed Rollers. Cleaning the  Paper Feed Rollers of the Auto Sheet Feeder will wear the rollers, so perform 
this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Rollers (Roller Cleaning)” 
on page 53.
Inside of the machine is dirty. Performing duplex printing may leave some ink inside the machine, causing  printouts to be smudged. In this case, perform bottom plate cleaning to clean 
the inside of the machine.
For details on cleaning, see “Cleaning the Inside of the Machine (Bottom Plate 
Cleaning)” on page 54.
CauseAction
 
						

							65
Troubleshooting
Printing on inappropriate type of paper.
zCheck to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 7.
z When performing Borderless Printing, print quality may be reduced at the top 
and bottom edges of the paper. Make sure that the paper you are using is 
suitable for Borderless Printing. 
For details, refer to the  Printer Driver Guide on-screen manual.
Paper is curled. If you are using paper with either any of the corners or the whole printing  surface curled, the paper may become dirty, not feed properly, or both. Use such 
paper after correcting paper curl as follows.
(1)With the printing side (A) facing up, cover the paper with a fresh sheet of 
plain paper to avoid staining or scratching the surface.
(2) Roll up the paper in a direction opposite to paper curl as seen below.
(3) Check to see that the paper curl is corrected to within approximately 0.08 to 
0.2 inches / 2 to 5 mm (B) in height.
We recommend printing curl-corrected paper one sheet at a time.
Inappropriate Paper Thickness Lever 
setting. Adjust the position of the Paper Thickness Lever according to the type of paper 
you are printing on. See “Loading Printing Paper” on page 6.
Depending on the printing content, the printing surface may become scratched 
even for the types of paper to set the lever to the left. In this case, set the Paper 
Thickness Lever to the right.
* Reset the Paper Thickness Lever to the left when you finish printing. If the 
lever is not set back to the left, the inside of the machine is more likely to get 
dirty due to the wider clearance between the print head and the loaded paper. It 
may also reduce print quality.
Media Type  setting in the Operation 
Panel does not match the actual type of 
paper. Check that the 
Media Type set in the Operation Panel (when performing 
wireless printing, the  Media Type setting in Wireless print settings ) matches 
the type of the loaded printing paper.
See “Changing the Print Settings” on page 17.
Printing graphics with Intensity setting 
set too high. Especially if you are using plain paper to print images with high intensity, the 
paper may absorb too much ink and become wavy, causing paper abrasion. In 
this case, reduce the Intensity setting in the Operation Panel and try printing 
again.
Printing beyond the recommended 
printing area. If you are printing beyond the recommended printing area of your printing paper, 
the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
For details on recommended printing area, refer to “Printing Area” in the 
User’s 
Guide  on-screen manual.
CauseAction
(A)
(1) (2)
(B)
(A)
 
						

							66Troubleshooting
„Colors Are Uneven or Streaked
„ Printing Problems When Copying
CauseAction
Print quality is not set appropriately. In the Operation Panel, set  Print quality in the Copy mode or Memory card 
mode to  High. 
Especially when printing a document that requires a lot of ink, increasing the 
Print Quality  setting in the printer driver settings is effective in reducing uneven 
colors.
CauseAction
The original document is not loaded 
correctly. Check that the original is loaded correctly on the Platen Glass. 
See “Loading Original Documents” on page 4.
The print quality setting is not suitable 
for the original. Set the image quality to suit the type of your document. 
See “Copy Mode” on page 18.
The original document is not loaded 
with the side to be copied faced down. When loading the original on the Platen Glass, the side to be copied should be 
faced down.
The original document is a printout 
from this machine. Print quality may be reduced if you copy a printout. 
Instead of copying a printout, print the original directly either from the digital 
camera, memory card, or your computer.
The Platen Glass or the inner side of 
the Document Cover is dirty. Clean the Platen Glass and the inner side of the Document Cover. 
See “Cleaning the Platen Glass and Document Cover” on page 52.