Canon Pixma Mp190 Quick Start Guide

							67 Appendix
PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A 
GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
Canon USA offers a range of customer technical support* options:
zInteractive troubleshooting, e-mail technical support, the latest driver downloads and answers to 
frequently asked questions (www.canontechsupport.com)
zToll-free live technical support Monday-Friday (excluding holidays) at 1-800-828-4040
zTelephone Device for the Deaf (TDD-1-866-251-3752)
zRepair or Exchange Service Options:
In the event service is required for the Product during the limited warranty period, Canon USA 
offers two hardware support options:
Authorized Service Facility Carry-In / Mail-In Service
Canon USA’s Carry-In/Mail-In Service provides repair or exchange, at Canon USA’s option, 
through Canon USA’s Authorized Service Facility (ASF) network. The name and telephone 
number of the ASF(s) near you may be obtained from Canon USA’s Web site at 
www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800-
828-4040, or any time while speaking to a technical support person. A Product covered by this 
limited warranty will be repaired or exchanged, as determined by Canon USA, and returned 
without charge by the ASF.
InstantExchange Service **
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the 
problem and, if possible, correct it over the telephone. If the problem cannot be corrected over 
the telephone, and you elect the InstantExchange option, a reference number will be issued to 
you. You will be asked for the Product serial number and other information pertaining to your 
Product and for a ship-to location for the replacement Product (must include street address).
The Canon USA repair facility will ship out the replacement Product prepaid by Canon USA. 
After receipt of the replacement Product (with instructions and a prepaid waybill), follow the 
enclosed instructions on how to ship your product to the Canon USA repair facility. Your Product 
must be returned in the shipping carton in which the replacement Product was packed and 
include the reference number, A COPY OF YOUR DATED PROOF OF PURCHASE (BILL OF 
SALE), and a complete explanation of the problem. DO NOT INCLUDE ANY OTHER ITEMS 
WITH THE YOUR PRODUCT IN THE RETURN SHIPPING CARTON, AND BE SURE TO 
RETAIN YOUR PRINTHEAD, INK CARTRIDGE(S) AND TANK(S).
InstantExchange Service exchanges your Product with a replacement Product, which will 
normally be shipped the same day if your request for this service is by 3 p.m. E.T. Monday 
through Friday, except holidays. Canon USA does not guarantee same day shipment in the 
event of the occurrence of factors beyond its reasonable control. The replacement Product you 
receive may be a refurbished or reconditioned unit and will be covered for the balance of the 
period remaining on your original limited warranty. NOTE THAT BY USING THIS SERVICE YOU 
WILL KEEP THE REPLACEMENT PRODUCT THAT IS SENT TO YOU. CANON USA WILL 
RETAIN THE PRODUCT THAT YOU ORIGINALLY PURCHASED, WHICH SHALL BECOME 
THE PROPERTY OF CANON USA. InstantExchange warranty program service is available only 
during the express limited-warranty period for your Product and only in the continental United 
States, Alaska and Hawaii during such period.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary 
from state to state.
* Support program specifics are subject to change without notice.
** InstantExchange warranty service is subject to the availability of refurbished or new replacement 
units.
 
						

							68Appendix
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
USA
©2008 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and 
may also be a registered trademark in other countries.
 
						

							69
Index
Index
A
Appendix 59
B
Before Using the Machine 6
CCanon U.S.A., INC. LIMITED WARRANTY - U.S.A. 
only 65
Cleaning exterior
 40
inside 41
platen glass and document cover 40
protrusions inside the machine 42
roller 41
Copying 20
E
Error Code 44
H
Handling the Original Document 11
LLegal Limitations on Use of Your Product and Use  of Images 64
Loading Original Documents 11
Loading Printing Paper envelopes
 17
paper 15
recommended paper and requirements 13
small-sized paper 19
MMaintenance Codes 25
Media cannot use
 14
specialty 12
Media Type 13
N
Nozzle Check Pattern examining 28
printing 27
O
Operation Panel 7
PPrint Head aligning 31
cleaning 29
deep cleaning 30
Printing from Your Computer Macintosh
 23 Windows
 22
R
Replacing a FINE Cartridge 33
ink status information 33
Routine Maintenance 25
S
Safety Precautions 3
Scanning Images 24
Specialty Media 12
Specifications 62
TTroubleshooting 43
Turning off the Machine 9
Turning on the Machine 9
 
						

							70
 
						

							Getting Help from CanonHelp Us Help You BetterBefore you contact Canon, please record the following information.Serial Number (located on the inside of the product): _____________________________________
Model Number (located on the top of the product): _______________________________________
Setup CD-ROM number (located on the CD-ROM): ______________________________________
Purchase Date: __________________________________________________________________Customer Technical Support Sequence*1. Online Support 
— www.canontechsupport.com
For comprehensive self-help in an interactive environment, the place to start is our helpful 
tech support Web site. In addition, the latest driver downloads, answers to frequently asked 
questions, product information, and “where to buy” instructions are found here. For individual 
attention, try emailing our friendly technical support representatives, trained to communicate 
quick, easy, and logical solutions within 24 hours.
2. Toll-Free Live Tech Support
This option provides live telephone technical support, free of service charges, Monday-Friday 
(excluding holidays), during the warranty period. Telephone Device for the Deaf (TDD) 
support is available at (1-866-251-3752).
For more information and updated program specifics, please visit our web site at 
www.canontechsupport.com.
  * Support program specifics are subject to change without notice.
Ordering InformationDescription Order #
FINE CartridgesPG-30 Black 1899B002
CL-31 Color 1900B002
PG-40 Black 0615B002
CL-41 Color 0617B002Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at 
www.canonestore.com
.
 
						

							series
Quick Start Guide
QT5-1498-V01 XXXXXXXX © CANON INC. 2008 PRINTED IN VIETNAMThe following FINE Cartridges are compatible with this product.For information on product specifications, please visit our website at
www.usa.canon.com
Photo All-In-One