Canon Pixma Mp190 Quick Start Guide

							37 Routine Maintenance
1Open the Paper Output Tray.
2Make sure that the machine is turned on, lift 
the Scanning Unit (Cover), then pull the 
Scanning Unit Support (A) down into place.
The FINE Cartridge Holder moves to the left.
3Remove the empty FINE Cartridge.
(1)Push down the FINE Cartridge.
(2)Remove the FINE Cartridge.
CautionzDo not hold the FINE Cartridge Holder to stop or move it.
zDo not touch the metallic parts or other parts inside the machine.
Important
If the Scanning Unit (Cover) is left open for more than 10 minutes, the FINE Cartridge Holder 
moves to the right. Close and reopen the Scanning Unit (Cover) to return the holder to the left.
Important
zHandle FINE Cartridges carefully to avoid staining 
clothing or the surrounding area.
zDiscard empty FINE Cartridges according to the 
local laws and regulations regarding disposal of 
consumables.
(A)
(1)
(2)
 
						

							38Routine Maintenance
4Prepare the replacement FINE Cartridge.
(1)Unpack a new FINE Cartridge and remove the 
orange protective tape (A) gently.
5Install the FINE Cartridge.
(1)Insert a new FINE Cartridge all the way into 
the appropriate slot.
The Black FINE Cartridge should be installed 
into the left slot ( ) and the Color FINE 
Cartridge should be into the right slot ( ).
(2)Push up the FINE Cartridge until it clicks into 
place.
Important
zShaking FINE Cartridges may cause ink to spill out 
and stain clothing or the surrounding area. Handle 
FINE Cartridges carefully.
zBe careful not to stain your clothes and hands with 
ink on the removed protective tape.
zDo not reattach the protective tape once you have 
removed it. Discard it according to the local laws 
and regulations regarding disposal of consumables.
zDo not touch the electrical contacts or Print Head 
Nozzles on a FINE Cartridge. The machine may not 
print out properly if you touch it.
Important
The machine cannot be used unless both the FINE 
Cartridges are installed.
(A)
(2)
BC
(1)
BC
 
						

							39
Routine Maintenance
6Lift the Scanning Unit (Cover) slightly to set the Scanning Unit Support back to its 
original position, and then gently  close the Scanning Unit (Cover).
Keeping the Best Printing Results
To avoid drying of the Print Head and cl ogging of the nozzles, note the following.
„When You Turn Off the Machine
Follow the procedure below to turn off the machine.
(1) Press the  ON button to turn off the machine.
(2) Confirm that the  Power lamp has gone out.
This takes a few seconds or  as long as around 30 seconds.
(3) Unplug the power plug from the wall outlet.
If you are using a power outlet strip, you can switch it off instead.
When you press the  ON button to turn off the machine, the machine automatically puts a 
protective cap on the Print Head to prevent the in k from drying. If you remove the power plug or 
switch off the power outlet strip before the  Power lamp goes out, this capping will not be done 
properly, causing the Print Head to dry and clog.
„ When You Are Not Using the Machine for a Long Time
When you are not using the machine for a long time , print or copy in both black & white and in 
color, or perform Print Head Cleaning, about once a month to prevent degradation of the Print 
Head.
Numerous nozzles are installed in the Print  Head for high-precision printing. Just as the 
uncapped tip of a ballpoint pen or marker becomes  dry and unusable if it is not used for a long 
period of time, the print head nozzles become bl ocked by dried ink. Periodically printing or 
cleaning the Print Head can prevent this blockage.
If you have not used the machine for a long time,  print out the nozzle check pattern to check the 
print head condition before printing. See “Printing the Nozzle Check Pattern” on page 27.
Caution
Be sure to hold the Scanning Unit (Cover) firmly, and be careful not to get your fingers caught.
Notez If the error code is still displayed after the Scanning Unit (Cover) is closed, see “An Error Code 
Is Displayed on the LED” on page 44.
z When you start printing after replacing the FINE Cartridge, Print Head Cleaning is performed 
automatically. Do not perform any other operations until Print Head Cleaning finishes.
z If the straight line is misaligned or the Print Head position is misaligned, align the Print Head 
position.
See “Aligning the Print Head” on page 31.
Note
z Ink may blur depending on the paper in the following cases:
– Printed area is traced with a highlight pen or paint-stick.
– Printed area is stained with water or sweat.
z If the print head nozzles get clogged, printouts will become faint or particular colors will not be printed 
properly. For details, see “When Printing Becomes Faint or Colors Are Incorrect” on page 26.
 
						

							40Routine Maintenance
Cleaning Your Machine
This section describes the cleaning procedure  that is needed to maintain your machine.
„Wiping Off Dirt on the Machine
Be sure to use a soft cloth such as eyeglas ses cleaning cloth and wipe off dirt on the surface 
with it gently. Smooth out wrinkles on the cloth if necessary before cleaning.
„ Cleaning the Platen Glass and Document Cover
With a clean, soft, lint-free cloth, wipe the Platen Glass (A) and the inner side of the Document 
Cover (white sheet) (B) gently. Make sure not  to leave any residue, especially on the Platen 
Glass.
Caution
z Do not use tissue paper, paper towels, or similar materials for cleaning so as not to scratch the surface. 
Paper tissue powders or fine threads may remain inside the machine and cause problems such as 
Print Head blockage and poor printing results. Make sure to use a soft cloth.
z Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean 
the machine, as this may cause a malfunction or damage the machine’s surface.
Caution
zBe sure to turn off the power and disconnect the power plug before cleaning the machine.
z Do not use tissue paper, rough-textured cloth, or similar materials, as this may scratch the 
surface.
Caution
Be sure to turn off the power and disconnect the power plug before cleaning the machine.
Important
The inner side of the Document Cover (white sheet) (B) is easily damaged, so wipe it gently.
Note
If the Document Cover comes off, see “The Document Cover Comes Off” on page 58 and 
attach it.
(B)
(A)
 
						

							41 Routine Maintenance
„Cleaning the Paper Feed Roller (Roller Cleaning)
Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear 
the roller, so perform this only when necessary.
1Make sure that the machine is turned on, and then remove any paper from the 
Rear Tray.
2Open the Paper Output Tray, then open the Output Tray Extension.
3Clean the paper feed roller.
(1)Press the Maintenance button repeatedly until b appears.
(2)Press the Black or Color button.
The Paper Feed Roller will rotate as it is cleaned.
4Repeat step 3 twice.
5Make sure that the paper feed roller stops rotating, then load three or more sheets 
of A4 or Letter-sized plain paper in portrait orientation in the Rear Tray.
Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to 
“Front View” in “Main Components” of the User’s Guide on-screen manual.
6Repeat step 3 three times.
The paper cleans the paper feed roller as it feeds through the machine.
If the problem is not resolved, turn off the machine, unplug the power plug, and then wipe the 
paper feed roller (A) located on the right side inside the Rear Tray with a moistened cotton swab 
or the like. Rotate the roller (A) manually as you clean it. Do not touch the roller with your fingers; 
rotate it with the cotton swab. If this does not solve the problem, contact your Canon service 
representative.
„Cleaning the Inside of the Machine (Bottom Plate Cleaning)
This section describes how to clean the inside of the machine. If the inside of the machine 
becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly.
Important
Do not perform any other operation while the bottom plate is being cleaned.
(A)
 
						

							42Routine Maintenance
1Make sure that the machine is turned on, and then remove any paper from the 
Rear Tray.
2Open the Paper Output Tray, then  open the Output Tray Extension.
3Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then 
unfold the paper. 
4Load this and only this sheet of paper in the 
Rear Tray with the open side facing up.
Set the Paper Thickness Lever to the left. For 
details on the Paper Thickness Lever, refer to 
“Front View” in “Main Components” of the  User’s 
Guide  on-screen manual.
5Perform bottom plate cleaning.
(1)Press the  Maintenance  button repeatedly until 
J  appears.
(2) Press the  Black or Color  button.
The paper cleans the inside of the machine as it feeds through the machine.
Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate 
Cleaning again.
If the problem is not resolved after performi ng Bottom Plate Cleaning twice, the protrusions 
inside the machine may be stained. Clean them ac cording to instructions. See “Cleaning the 
Protrusions Inside the Machine” on page 42.
„ Cleaning the Protrusions Inside the Machine
If protrusions inside the machine are stained, wipe  off any ink from the protrusions using a cotton 
swab or the like.
Note
When performing Bottom Plate Cleaning again, make sure to use a new piece of paper.
Caution
Be sure to turn off the power and disconnect the power plug before cleaning the machine.
(A)
(A) Load the paper after unfolding it.
 
						

							43
Troubleshooting
Troubleshooting
This section describes troubleshooting tips  for problems you may encounter when using the 
machine.
z “An Error Code Is Displayed on the LED” on page 44
z “LED Cannot Be Seen At All” on page 46
z “Cannot Install the MP Drivers” on page 47
z “Cannot Connect to Computer Properly” on page 48
z “Print Results Not Satisfactory” on page 49
z “Print Results Not Satisfac tory When Copying” on page 52
z “Printing Does Not Start” on page 53
z “Paper Does Not Feed Properly” on page 53
z “Paper Jams” on page 55
z “Message Appears on the Computer Screen” on page 56
z “The Document Cover Comes Off” on page 58
z “Scanning Problems” on page 58
If an Error Occurs When the Machine Is Connected to a Computer
When an error occurs in printing such as the ma chine is out of paper or paper is jammed, a 
troubleshooting message is displa yed automatically. Take the appropriate action described in the 
message.
The message may vary depending on the version of your operating system.
Note
This section mainly describes the methods of machine operation for troubleshooting. To handle problems 
using your computer, refer to “Troubleshooting” in the  User’s Guide on-screen manual. For details on how 
to view the on-screen manuals, see “Reading the On-screen Manuals” on page 60.
 
						

							44Troubleshooting
An Error Code Is Displayed on the LED
If an error code is displayed on the LED,  take the corresponding action described below.
„Alarm Lamp Is Lit Orange
When a printer error occurs, the  Alarm lamp is lit orange. The number displayed on the LED 
indicates the type of error that has occurred.  Check the error code displayed on the LED and 
take the appropriate action to correct the error.
E  and number (error code) are alternately displayed on the LED.
Error CodeCauseAction
E, 2 The machine is out of 
paper. / Paper does not 
feed. Reload the paper correctly and press the 
Black or Color  button.
E, 3 Paper Output Tray is  closed. / Paper jam. If the Paper Output Tray is closed or not opened fully, open it fully. The 
machine resumes printing.
If opening the Paper Output Tray fully does not resolve the problem, the 
paper may be jammed. Remove the jammed paper, reload paper properly 
in the machine, and then press the 
Black or Color  button. See “Paper 
Jams” on page 55.
E, 4/
E, 5 The FINE Cartridge 
cannot be recognized.
The FINE Cartridge may not be installed properly, or the Cartridge may not 
be compatible with this machine. Open the Scanning Unit (Cover), and 
then make sure that the FINE Cartridges are installed properly and that the 
installed FINE cartridges are compatible with the machine.
If the error is not resolved, the Print Head may be damaged. Contact your 
Canon Service representative.
E, 7 FINE Cartridge is not  installed in the correct 
position. Make sure that each FINE Cartridge is installed in the correct position.
See “Replacing a FINE Cartridge” on page 33.
E, 8 Ink absorber is almost  full. The machine has a built-in ink absorber to hold the ink used during Print 
Head Cleaning, for example.
This error code indicates that the ink absorber is nearly full.
Press the 
Black or Color  button to cancel the error so you can continue 
printing.
However, because printing is disabled once the ink absorber becomes 
completely full and until the ink absorber is replaced, you are 
recommended to contact your Canon service representative as early as 
possible. (You will need to replace a particular part of the machine.)
 
						

							45
Troubleshooting
E, 1, 3 Ink level cannot be 
detected. Ink may have run out.
The function for detecting the remaining ink level will be disabled since the 
ink level cannot be correctly detected.
If you want to continue printing without this function, press the 
Stop/Reset 
button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to 
obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or 
trouble caused by continuation of printing under the ink out condition.
NoteIf the function for detecting the remaining ink level is disabled, the 
followings are observed:
z On the machine, the ink lamp flashes.
z On the printer status monitor (Windows) and Canon IJ Printer Utility 
(Macintosh), the FINE Cartridge is displayed in gray.
See “Getting the Ink Status Information” on page 33.
E, 1, 4 The FINE Cartridge  cannot be recognized. The FINE Cartridge may not be compatible with this machine. Install the 
appropriate FINE Cartridge. See “Replacing a FINE Cartridge” on page 33.
E, 1, 5 The FINE Cartridge  cannot be recognized. The FINE Cartridge may not be installed properly.
Open the Scanning Unit (Cover) and install the FINE Cartridge properly.
If the error is not resolved, the FINE Cartridge may be damaged. Contact 
your Canon Service representative.
E, 1, 6 Ink has run out. Ink has run out. Replace the ink cartridge and close the Scanning Unit (Cover).
If printing is in progress and you want to continue printing, press the  Stop/
Reset  button for at least 5 seconds with the ink cartridge installed. Then 
printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The 
resulting print quality is not satisfactory, if printing is continued under the ink 
out condition.
NoteIf the function for detecting the remaining ink level is disabled, the 
followings are observed:
z On the machine, the ink lamp flashes.
z On the printer status monitor (Windows) and Canon IJ Printer Utility 
(Macintosh), the FINE Cartridge is displayed in gray.
See “Getting the Ink Status Information” on page 33.
E, 2, 0 The size of the document  cannot be correctly 
detected or the document 
is too small when the Fit-
to-Page copying is 
selected. / Scanning the 
Print Head Alignment 
Sheet has failed. z
The size of the document cannot be correctly detected or the document 
is too small when the Fit-to-Page copying is selected.
Make sure the document meets the requirements and correctly loaded 
on the Platen Glass. Then reload the document and press the  Black or 
Color  button.
See “Loading Original Documents” on page 11.
z Scanning the Print Head Alignment Sheet has failed. Make sure all 
required boxes on the head alignment sheet are filled in, and that the 
sheet is set in the correct position and orientation on the Platen Glass.
If the error is not resolved, connect the machine to the computer and 
align the Print Head on the printer driver. For details, refer to “Aligning 
Print Head on the Computer” in the  User’s Guide on-screen manual.
Error CodeCauseAction
 
						

							46Troubleshooting
„Power Lamp Flashes Green and Alarm Lamp Flashes Orange 
Alternately
The Power and Alarm lamps flash alternately as shown below.
Disconnect the USB cable from the machine, turn the machine off, then unplug the machine from 
the power supply. Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact your Canon Service representative.
LED Cannot Be Seen At All
Error CodeCauseAction
E, 2, 2 The FINE Cartridge 
Holder does not move.Cancel printing, turn off the machine, then remove the protective material 
from the FINE Cartridge Holder or paper jam that is preventing the FINE 
Cartridge Holder from moving.
CautionBe careful not to touch the components inside the machine. The machine 
may not print out properly if you touch it.
E, 2, x
E, 3, x
E, 4, xAn error requiring 
servicing might have 
occurred.Turn off the machine, and unplug the power plug of the machine from the 
power supply. Then, plug the power plug of the machine back in, and turn 
on the machine again. If the same error occurs, contact your Canon 
Service representative.
CauseAction
The machine is not powered on or the 
LED is in the screen-saver mode.zIf the Power lamp is off
The machine is not powered on. Connect the power plug and press the ON 
button. The machine will power on and the LED will light.
zIf the Power lamp is lit
The LED may be in the screen-saver mode. On the Operation Panel, press a 
button other than the ON button.