Canon Pixma Mp190 Quick Start Guide

							47 Troubleshooting
Cannot Install the MP Drivers
CauseAction
Unable to proceed beyond the Printer 
Connection screen.If you were unable to proceed beyond the Printer Connection screen, follow 
the procedure below to reinstall the MP Drivers.NoteIn Windows Vista, “The printer is not detected. Check the connection.” may 
be displayed depending on the computer you use. In this case, wait for a while. 
If you still cannot proceed to the next step, follow the procedure below to 
reinstall the MP Drivers.
(1)Click Cancel on the Printer Connection screen.
(2)Click Start Over on the Installation Failure screen.
(3)Click Back on the screen that appears next.
(4)Click Exit, then remove the CD-ROM.
(5)Turn the machine off.
(6)Restart your computer.
(7)Make sure you have no application software running.
(8)Follow the procedure described in your setup sheet to reinstall the MP 
Drivers.
Installation does not start automatically 
when the Setup CD-ROM is inserted 
into your computer’s disc drive.
(1)Click Start then Computer.
In Windows XP, click Start then My Computer.
In Windows 2000, double-click the My Computer icon on the desktop.
(2)Double-click the CD-ROM icon   on the displayed window.
If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.
(1)Double-click the CD-ROM icon   on your desktop to start installation.
NoteIf the CD-ROM icon is not displayed, try the followings:
zRemove the CD-ROM from your computer, then insert it again.
zRestart your computer.
If the icon is still not displayed, try different discs and see if they are displayed. If 
other discs are displayed, there is a problem with the Setup CD-ROM. Contact a 
Canon Service representative.
 
						

							48Troubleshooting
Cannot Connect to Computer Properly
„Printing or Scanning Speed Is Slow / Hi-Speed USB Connection Does 
Not Work
„“This device can perform faster” Message Is Displayed
Installation procedure not followed 
correctly. Follow the procedure described in your setup sheet for proper installation.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart 
your computer, and then reinstall the MP Drivers. Refer to the 
PC Printing Guide 
on-screen manual.
NoteIf the installer was forced to be terminated due to a Windows error, the system 
may be in an unstable condition and you may not be able to install the MP 
Drivers. Restart your computer before reinstalling.
CauseAction
Your system environment is not fully 
compatible with Hi-Speed USB. If your system environment is not fully compatible with Hi-Speed USB, the 
machine will operate at a lower speed provided under USB 1.1. In this case, the 
machine operates properly but printing or scanning speed may slow down due 
to communication speed.
Check the following to ensure that your system environment supports Hi-Speed 
USB connection.
z
The USB port on your computer supports Hi-Speed USB connection.
z The USB cable, and the USB hub if you are using one, support Hi-Speed 
USB connection.
Be sure to use a certified Hi-Speed USB cable. We recommend the cable to 
be no longer than around 10 feet / 3 meters.
z The operating system of your computer supports Hi-Speed USB connection.
Obtain and install the latest update for your computer.
z The Hi-Speed USB driver operates properly.
Obtain the latest version of the Hi-Speed USB driver compatible with your 
hardware and install it on your computer.
ImportantFor details on Hi-Speed USB of your system environment, contact the 
manufacturer of your computer, USB cable, or USB hub.
CauseAction
Your system environment is not fully 
compatible with Hi-Speed USB. Your system environment is not compatible with Hi-Speed USB.
See “Printing or Scanning Speed Is Slow / Hi-Speed USB Connection Does Not 
Work” on page 48.
CauseAction
 
						

							49
Troubleshooting
Print Results Not Satisfactory
If the print result is not satisfactory such as  white streaks, misaligned lines, and uneven colors, 
confirm the paper and print quality settings first.
z Check1: Do the page size and media type settings match the size and 
type of the loaded paper?
When these settings are incorrect,  you cannot obtain a proper print result. If you are printing a 
photograph or an illustration, incorrect paper type  setting may reduce the quality of printout color. 
Also, if you print with an incorrect paper type  setting, the printed surface may be scratched. In 
borderless printing, uneven coloring may occur depending on the combination of the paper type 
setting and the loaded paper.
z Check2: Did you set the print quality setting appropriately?
Select a print quality option suitable to the paper and image for printing. If you notice blurs or 
uneven colors, increase the print quality setting and try printing again.
The method to confirm the paper and print qualit y settings differs depending on what you do with 
your machine.
z Check 3: If the problem is not resolved, there may be other causes.
See also the sections below:
z“Colors Are Unclear” on page 49
z “Printing Does Not Start/Printing Is Blurred/Co lors Are Wrong/Straight Lines Are Misaligned” 
on page 50
z “White Streaks” on page 50
z “Printed Paper Curls or Has Ink Blots” on page 50
z “Printed Surface Is Scratched/Paper Is Smudged” on page 51
z “Colors Are Uneven or Streaked” on page 52
„ Colors Are Unclear
To copy by operating the 
machine Confirm by using the Operati
on Panel on the machine. See 
“Making Copies” on page 20.
To print from a computer Confir m by using the printer driver.
Refer to the  PC Printing Guide  on-screen manual.
Note
Printed colors may not match screen colors due to basic differences in the methods used to produce 
colors.
Color control settings and environmental differences can also affect how colors appear on the screen.
CauseAction
Color correction is not enabled. When printing photographs or other graphics, enabling color correction may 
improve color.
Refer to “Print Results Not Satisfactory” in the  User’s Guide on-screen manual.
 
						

							50Troubleshooting
„Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight 
Lines Are Misaligned
„ White Streaks
„ Printed Paper Curls or Has Ink Blots
CauseAction
The media is loaded with the wrong 
side facing upwards. When using paper with one printable surface, make sure the paper is loaded 
with the printable side facing up.
Printing on the wrong side of such paper may cause unclear prints or prints with 
reduced quality.
Refer to the instruction manual supplied with the paper for detailed information 
on the printable side.
FINE Cartridge is not installed properly. Remove the FINE Cartridge, then reinstall it. The print result may be improved by reinstalling the FINE Cartridge.
Also, check that the protective tape (A) is removed.
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 26 and  perform any necessary maintenance operation.
Print Head is misaligned. If you did not align the Print Head after installation, straight lines may be printed  misaligned. Make sure to align the Print Head after you install it.
See “Aligning the Print Head” on page 31 to perform Print Head Alignment using 
the Operation Panel.
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 26 and perform any necessary maintenance operation.
CauseAction
Paper is too thin. When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Pro or other Canon specialty 
paper. See “Media Types You Cannot Use” on page 14.
(A)
 
						

							51
Troubleshooting
„ Printed Surface Is Scratched/Paper Is Smudged
CauseAction
Printing on inappropriate type of paper.
zCheck to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 14 to make sure that the paper 
you are using is suitable.
If the paper is curled, see “Paper is curled.” on page 51 to correct paper curl.
z When performing Borderless Printing, print quality may be reduced at the top 
and bottom edges of the paper. Make sure that the paper you are using is 
suitable for Borderless Printing.
For details, refer to “Printing Area” in the  User’s Guide on-screen manual.
Paper is curled. For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded in the Rear Tray for a long time may cause the 
paper to curl. If this happens, load the paper with the other side facing up. It 
may resolve the problem.
We recommend putting unused paper back into the package and keep them 
on a level surface.
For Other Paper
If you are using paper with either any of the corners or the whole printing 
surface curled, the paper may become dirty, not feed properly, or both. Use 
such paper after correcting paper curl as follows.
(1) With the printing side (A) facing up, cover the paper with a fresh sheet of 
plain paper to avoid staining or scratching the surface.
(2) Roll up the paper in a direction opposite to paper curl as seen below.
(3) Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2 
to 5 mm (B) in height.
We recommend printing curl-corrected paper one sheet at a time.
NoteDepending on the media type, the paper may be smudged or may not be fed 
properly even if it is not curled.
In such case, follow the procedure described above in “For Other Paper” to curl 
the paper before printing.
This may improve the print result.
Inappropriate Paper Thickness Lever 
setting. Adjust the position of the Paper Thickness Lever according to the type of paper 
you are printing on.
See “Paper Handling” on page 13.
Depending on the printing content, the printing surface may become scratched 
even for the types of paper to set the lever to the left. In this case, set the Paper 
Thickness Lever to the right.
* Reset the Paper Thickness Lever to the left when you finish printing. If the 
lever is not set back to the left, the inside of the machine is more likely to get 
dirty due to the wider clearance between the print head and the loaded paper. 
It may also reduce print quality.
(A)
(1) (2)
(B)
(A)
 
						

							52Troubleshooting
„Colors Are Uneven or Streaked
Print Results Not Satis factory When Copying
If these do not resolve the problem, also see  “Print Results Not Satisfactory” on page 49.
Printing beyond the recommended 
printing area.If you are printing beyond the recommended printing area of your printing paper, 
the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
For details on recommended printing area, refer to “Printing Area” in the 
User’s 
Guide  on-screen manual.
Paper Feed Roller is dirty. Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the  roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)” 
on page 41.
Inside of the machine is dirty. When performing duplex printing, if the specified page size does not match the  actual size of paper loaded in the Rear Tray, the inside will become stained with 
ink, causing printed paper to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the machine.
For details on cleaning, see “Cleaning the Inside of the Machine (Bottom Plate 
Cleaning)” on page 41.
NoteTo prevent the inside of the machine from getting stained, set the page size 
correctly.
Printing graphics with the intensity 
setting set too high. Especially if you are using plain paper to print images with high intensity, the 
paper may absorb too much ink and become wavy, causing paper abrasion.
When printing from your computer, refer to “Print Results Not Satisfactory” in the 
User’s Guide
 on-screen manual.
CauseAction
Print Head nozzles are clogged. See “When Printing Becomes Faint or Colors Are Incorrect” on page 26 and 
perform any necessary maintenance operations.
Print Head is misaligned. See “Aligning the Print Head” on page 31 to perform Print Head Alignment using  the Operation Panel.
CauseAction
The original document is not loaded 
correctly.Check that the original is loaded correctly on the Platen Glass.
See “Loading Original Documents” on page 11.
The original document is not loaded 
with the side to be copied faced down. When loading the original on the Platen Glass, the side to be copied should be 
faced down.
The original document is a printout 
from this machine. Print quality may be reduced if you copy a printout.
Instead of copying a printout, print the original directly from your computer.
The Platen Glass or the inner side of 
the Document Cover is dirty. Clean the Platen Glass and the inner side of the Document Cover.
See “Cleaning the Platen Glass and Document Cover” on page 40.
CauseAction
 
						

							53
Troubleshooting
Printing Does Not Start
Paper Does Not Feed Properly
CauseAction
Unnecessary print jobs are left in 
queue. / Computer problems. Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete 
them.
(1)
Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from Control 
Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the 
User’s Guide  on-screen manual.
(2) Click the  Maintenance  tab and then  View Printer Status .
The printer status monitor is displayed.
(3) Click  Display Print Queue .
(4) Select  Cancel All Documents  on the Printer menu.
You may not be able to select this depending on the privileges of the 
account.
(5) When the confirmation message is displayed, click  Ye s.
The print jobs are deleted.
(1) Click the printer icon in the Dock to display the list of print jobs in progress.
(2) Select the print job to delete and click  .
The print jobs are deleted.
The machine is not ready. Check if the  Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
NoteWhen printing large data such as a photo or graphics, it may take longer to start 
printing.
CauseAction
Printing on inappropriate type of paper. Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 14 to make sure that the paper 
you are using is suitable.
If the paper is curled, see “Paper is curled.” on page 51 to correct paper curl.
Paper Feed Roller is dirty. Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the  roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)” 
on page 41.
Paper not loaded properly. Make sure of the following when you load paper in the machine. zWhen loading two or more sheets of paper, align the edges of the sheets 
before loading.
z Always load the paper in portrait orientation in the Rear Tray, regardless of 
the printing orientation.
z Load the paper with the print side facing UP. Align the paper stack against 
the right side of the Rear Tray and slide the Paper Guide so that it just 
touches the left edge of the stack.
For details on loading paper, see “Loading Paper” on page 15.
 
						

							54Troubleshooting
Too much paper loaded. Make sure that the paper stack does not exceed the paper support load limit. 
However, proper feeding of paper may not be possible at this maximum capacity 
depending on the type of paper or environmental conditions (either very high or 
low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half of 
the paper support load limit.
For details on loading paper, see “Loading Paper” on page 15.
Foreign object in the Rear Tray. Make sure that there are no foreign objects in the Rear Tray.
Envelopes not prepared nor loaded 
properly. z
When printing on envelopes, see “Loading Envelopes” on page 17, and 
prepare the envelopes before printing.
Once you have prepared the envelopes, load them in the machine in portrait 
orientation. If the envelopes are placed in landscape orientation, they will not 
feed properly.
z Set the Paper Thickness Lever to the right.
CauseAction
 
						

							55
Troubleshooting
Paper Jams
Important
When you turn off the machine to remove the jammed paper, cancel the print job before turning off the 
machine. See “Printing from Your Computer” in the  User’s Guide on-screen manual.
CauseAction
Paper jammed in the Paper Output Slot 
or the Rear Tray. Remove the paper following the procedure below.
(1)
Slowly pull the paper out, either from the Rear Tray or from the Paper Output 
Slot, whichever is easier.
z If the paper tears and a piece remains inside the machine, turn the machine 
off, open the Scanning Unit (Cover) and remove the paper.
* Be careful not to touch the components inside the machine.
After removing all paper, close the Scanning Unit (Cover), and turn the 
machine back on.
z If you cannot pull the paper out, turn the machine off and turn it back on. The 
paper will be ejected automatically.
(2) Reload the paper in the machine, and press the  Black or Color button on 
the machine.
If you turned off the machine in step (1), all print jobs in queue are canceled. 
Reprint if necessary.
Notez For details on how to load paper, see “Loading Printing Paper” on page 12.
z When reloading the paper in the machine, see “Paper Does Not Feed 
Properly” on page 53 to confirm that you are using the correct paper and are 
loading it into the machine correctly.
If you cannot remove the paper or the paper tears inside the machine, or if the 
paper jam error continues after removing the paper, contact your Canon Service 
representative.
 
						

							56Troubleshooting
Message Appears on  the Computer Screen
„Service Error 5100 Is Displayed
„Writing Error/Output E rror/Communication Error
CauseAction
Movement of the FINE Cartridge 
Holder is blocked. Cancel printing from your computer, turn off the machine. Then clear the paper 
jam or foreign object that is preventing the FINE Cartridge Holder from moving.
ImportantBe careful not to touch the components inside the machine. The machine may 
not print out properly if you touch it.
CauseAction
The machine is not ready. Confirm that the 
Power lamp is lit green.
If the  Power  lamp is off, turn the machine on.
While the  Power lamp is flashing green, the machine is initializing. Wait until the 
Power  lamp stops flashing and remains lit green.
If the  Alarm  lamp is lit orange, an error may have occurred on the machine. For 
details on how to resolve the error, see “An Error Code Is Displayed on the LED” 
on page 44.
The machine is not connected properly. Make sure that the USB cable is securely plugged into the machine and the  computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
machine directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
Printer port setting does not match the 
computer’s interface connecting the 
machine. Check the printer port settings.
* In the following instruction, “
XXX” signifies your machine’s name.
(1) Log into a user account with the administrator privilege.
(2) Click  Control Panel , then Printer  under Hardware and Sound .
In Windows XP, click  Control Panel, Printers and Other Hardware , then 
Printers and Faxes .
In Windows 2000, click  Control Panel then Printers .
(3) Right-click the  Canon XXX icon, then select  Properties.
(4) Click the  Ports tab to confirm the port settings.
Make sure that a port named  USBnnn (where “n” is a number) with  Canon 
XXX Printer  appearing in the  Printer column is selected for  Print to the 
following port(s) .
If the port setting is not correct, reinstall the MP Drivers or change the port 
setting according to the interface you are using.
MP Drivers are not installed properly. The MP Drivers may not be installed properly. Uninstall them following the  procedure described in the PC Printing Guide on-screen manual and reinstall 
them following the procedure described in your setup sheet.