Canon Pixma Ip1900 User Guide

							Advanced Guide > Troubleshooting > Printing Does Not Start
Printing Does Not Start
Check 1: Make sure that the power plug is securely plugged in, then
turn the printer on.
While the Power lamp is flashing green, the printer is initializing. Wait until the Power lamp stops
flashing and remains lit green.
note
When printing large data such as a photo or graphics, it may take longer to start printing. While
the Power lamp is flashing green, the computer is processing data and sending it to the
printer. Wait until printing starts.
Check 2: Make sure that the USB cable is securely plugged in to the
printer and the computer, then check the following:
If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to
the computer, and try printing again. If printing starts normally, there is a problem with the relay
device. Consult the reseller of the relay device for details.
There could also be a problem with the USB cable. Replace the USB cable and try printing
again.
Check 3: Restart your computer.
If there are any unnecessary print jobs, delete them.
Deleting the Undesired Print Jobs
Check 4: Make sure that your printers name is selected in the Print
dialog box.
The printer will not print properly if you are using a driver for a different printer.
In Windows, make sure that your printers name is selected in the Print dialog box.
On a Macintosh, make sure that your printers name is selected in Printer in the Print dialog box.
note
To make the printer the one selected by default, select Set as Default Printer (Windows),
Default Printer or Make Default (Macintosh).
Check 5: Configure the printer port appropriately.
Configure USBnnn (where n is a number) as the printer port.
1.Log on as a user account with administrator privilege.
2.Click Control Panel, then Printer under Hardware and Sound.
In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and Faxes.
In Windows 2000, click Control Panel then Printers.
3.Right-click the Canon XXX icon, then select Properties.
4.Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where n is a number) with Canon XXX appearing in the
Printer column is selected for Print to the following port(s).
If the setting is incorrect, reinstall the printer driver or change the printer port to the correct one.
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							Advanced Guide > Troubleshooting > Printing Stops Before It Is Completed
Printing Stops Before It Is Completed
Check 1: Has the printer been printing continuously for a long period?
If the printer has been printing continuously for a long time, the Print Head may overheat. To protect
the Print Head, the printer may stop printing at a line break for a period of time and then resume
printing.
In this case, interrupt your print session at a convenient time and turn the printer off for at least 15
minutes.
Additionally, if the printer has been printing graphics or photos with intense colors continuously over
a period of time, the printer may stop printing to protect the Print Head. In this case, printing will not
resume automatically. Turn the printer off for at least 15 minutes.
caution
The Print Head and the surrounding area can become extremely hot inside the printer. Never
touch the Print Head or nearby components.
Check 2: Is the paper loaded?
Make sure that paper is loaded in the Rear Tray.
If the printer has run out of paper, load paper.
Check 3: Do the printing documents have lots of photographs or
illustrations?
Printing large data such as photos or graphics takes time for the printer and the computer to
process, during which the printer may appear to have stopped operating.
In addition, when printing data that uses a large amount of ink continuously on plain paper, the
printer may pause temporarily. In either case, wait until the process is complete.
note
If you are printing a document with a large printing area or printing multiple copies of a
document, printing may pause to allow the ink to dry.
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							Advanced Guide > Troubleshooting > Printer Moves But Ink Is Not Ejected
Printer Moves But Ink Is Not Ejected
Check 1: Are the Print Head nozzles clogged?
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head
nozzles.
Refer to Routine Maintenance for the Nozzle Check Pattern printing, Print Head Cleaning, and Print
Head Deep Cleaning.
If the Nozzle Check Pattern is not printed correctly:
After performing the Print Head Cleaning, print the Nozzle Check Pattern and examine the
pattern.
If the problem is not resolved after performing the Print Head Cleaning twice:
Perform the Print Head Deep Cleaning
If the problem is not resolved after performing the Print Head Deep Cleaning, try it again.
If the problem is not resolved after performing the Print Head Deep Cleaning twice:
Ink may have run out. Replace the FINE Cartridge.
Check 2: Is the FINE Cartridge installed properly?
Remove the FINE Cartridge, then reinstall it. The print result may be improved by reinstalling the
FINE Cartridge.
Also, check that the protective tape (A) is removed.
Check 3: When a FINE Cartridge runs out of ink, replace it with a new
one.
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							Advanced Guide > Troubleshooting > Printing Speed Not as Fast as Expected
Printing Speed Not as Fast as Expected
Check 1: Is printing performed in Quiet Mode?
Print speed is reduced if you specified to print in Quiet Mode in the printer driver. For faster printing,
do not print in Quiet Mode.
Reducing the Printer Noise
Check 2: Is the print quality set too high?
Increase the printing speed setting in the printer driver. Setting to prioritize speed makes printing
faster.
1.Open the printer properties dialog box.
Opening the Printer Properties Dialog Box (Windows)
2.On the Main sheet, select Fast for the Print Quality setting.
Depending on the media type, the Fast option may not be available.
1.Open the Print dialog box.
Opening the Page Setup and Print Dialog Box (Macintosh)
2.Select Quality & Media in the pop-up menu and then select Fast for the Print
Quality setting.
Depending on the media type, the Fast option may not be available.
note
Printing speed may not improve noticeably by following the instructions above, depending on your
system environment.
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							Advanced Guide > Troubleshooting > FINE Cartridge Holder Does Not Move to the Position for Replacing
FINE Cartridge Holder Does Not Move to the Position for
Replacing
Check 1: Is the Power lamp off?
Check if the Power lamp is lit green.
The FINE Cartridge Holder will not move unless the power is on. If the Power lamp is off, close the
Front Cover and turn the printer on.
While the Power lamp is flashing green, the printer is initializing. Wait until the Power lamp stops
flashing and remains lit green, and then open the Front Cover again.
Check 2: Is the Alarm lamp flashing?
Close the Front Cover, confirm the number of times the Alarm lamp is flashing, take the appropriate
action to resolve the error, and then reopen it. For details on how to resolve the error, see Alarm
Lamp Flashes Orange.
Check 3: Has the Front Cover been left open for 10 minutes or longer?
If the Front Cover is left open for more than 10 minutes, the FINE Cartridge Holder moves to the right
to prevent the Print Head from drying out. Close and reopen the Front Cover to return the FINE
Cartridge Holder to the left.
Check 4: Has the printer been printing continuously for a long period?
Close the Front Cover, wait a while, then reopen it.
If the printer has been printing continuously for a long time, the Print Head will overheat, and the
printer stops printing temporarily to protect the Print Head.
note
Opening the Front Cover while printing moves the FINE Cartridge Holder to the right. Close the
Front Cover, and reopen it after printing is complete.
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							Advanced Guide > Troubleshooting > Paper Does Not Feed Properly
Paper Does Not Feed Properly
Check 1: Make sure of the following when you load paper.
When loading two or more sheets of paper, align the edges of the sheets before loading.
When loading two or more sheets of paper, make sure that the paper stack does not exceed the
paper support load limit.
However, proper feeding of paper may not be possible at this maximum capacity depending on
the type of paper or environmental conditions (either very high or low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to less than half of the paper
support load limit.
Always load the paper in portrait orientation, regardless of the printing orientation.
When you load the paper, load the paper with the print side facing UP. Align the paper stack
against the right side of the Rear Tray and slide the Paper Guide so that it just touches the left
edge of the stack.
Loading Paper
Check 2: Check to see if the paper you are printing on is too thick or
curled.
Loading Paper
Check 3: Make sure of the following when you load envelopes.
When printing on envelopes, refer to Loading Paper, and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are
placed in landscape orientation, they will not feed properly.
Set the Paper Thickness Lever to the right.
Loading Paper
Check 4: Remove any foreign objects from the Rear Tray.
Check 5: Turn off the printer, open the Front Cover, and remove the
foreign object.
Be careful not to touch the components inside the printer.
Check 6: Clean the Paper Feed Roller.
Routine Maintenance
note
Cleaning the Paper Feed Roller will wear the roller, so perform this procedure only when
necessary.
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							Advanced Guide > Troubleshooting > Paper Jams
Paper Jams
note
If you need to turn off the printer to remove jammed paper during printing, press the 
RESUME/CANCEL button to cancel print jobs before turning off the printer.
If the paper is jammed in the Paper Output Slot or the Rear Tray:
Remove the paper following the procedure below.
1.Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot,
whichever is easier.
note
If the paper tears and a piece remains inside the printer, turn the printer off, open the
Front Cover, and remove the paper.
Be careful not to touch the components inside the printer.
After removing all paper, close the Front Cover, and turn the printer back on.
If you cannot pull the paper out, turn the printer off and turn it back on. The paper may be
ejected automatically.
2.Reload the paper, and press the RESUME/CANCEL button on the printer.
If you turned off the printer in step (1), all print jobs in the queue are canceled. Reprint if
necessary.
note
When reloading the paper, confirm that you are using the correct paper and are loading it
correctly.
Loading Paper
A5-sized paper is suited to printing documents consisting mainly of text. We do not
recommend using such paper to print documents with photos or graphics, since the
printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error
continues after removing the paper, contact your Canon service representative.
In other cases:
Make sure of the following:
Check 1: Are there any foreign objects in the Rear Tray or around the Paper
Output Slot?
Check 2: Is the paper curled?
Check 3: Load the paper after correcting its curl.
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							Advanced Guide > Troubleshooting > Message Appears on the Computer Screen
Message Appears on the Computer Screen
Service Error 5100 Is Displayed
Writing Error/Output Error/Communication Error
Error Number: 300 Is Displayed
Error Number: 1700 Is Displayed
Ink Info Number: 1688 Is Displayed
Ink Info Number: 1686 Is Displayed
Other Error Messages
Service Error 5100 Is Displayed
Check: Is the movement of the FINE Cartridge Holder blocked?
Cancel printing from your computer, turn off the printer. Then clear the jammed paper or
protective material that is preventing the FINE Cartridge Holder from moving.
important
Be careful not to touch the components inside the printer. The printer may not print out
properly if you touch it.
Turn the printer back on.
If the problem is not resolved, contact your Canon service representative.
Writing Error/Output Error/Communication Error
Check 1: If the Power lamp is off, make sure that the power plug is plugged in,
then turn the printer on.
While the Power lamp is flashing green, the printer is initializing. Wait until the Power lamp
stops flashing and remains lit green.
Check 2: Make sure that the printer port is configured appropriately in the printer
driver.
* In the following instructions, XXX signifies your printers name.
1.Log on as a user account with administrator privilege.
2.Click Control Panel, then Printer under Hardware and Sound.
In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and
Faxes.
In Windows 2000, click Control Panel then Printers.
3.Right-click the Canon XXX icon, then select Properties.
4.Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where n is a number) with Canon XXX appearing
in the Printer column is selected for Print to the following port(s).
If the port setting is not correct, reinstall the printer driver or change the port setting
according to the interface you are using.
Check 3: Make sure that the USB cable is securely plugged in to the printer and
the computer.
If you are using a relay device such as a USB hub, disconnect it, connect the printer
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							directly to the computer, and try printing again. If printing starts normally, there is a
problem with the relay device. Consult the reseller of the relay device for details.
There could also be a problem with the USB cable. Replace the USB cable and try
printing again.
Check 4: Make sure that the printer driver is installed correctly.
Uninstall the printer driver following the procedure described in Uninstalling the Printer Driver
and reinstall it following the procedure described in your setup manual.
Check 5: Check the status of the device on your computer.
Follow the procedure below to check the status of the device.
1.Click Control Panel, Hardware and Sound, then Device Manager.
If the User Account Control screen is displayed, follow the on-screen instructions.
In Windows XP, click Control Panel, Performance and Maintenance, System, then click
Device Manager on the Hardware sheet.
In Windows 2000, click Control Panel, System, then Device Manager on the Hardware
sheet.
2.Double-click Universal Serial Bus controllers then USB Printing Support.
If USB Printing Support is not displayed, make sure that the printer is correctly connected
to the computer.
Check 3: Make sure that the USB cable is securely plugged in to the printer and the
computer.
3.Click the General tab and make sure that there is no indication of a problem with the
device.
If a device error is displayed, refer to Windows help to resolve the error.
Error Number: 300 Is Displayed
Check 1: If the Power lamp is off, make sure that the power plug is plugged in,
then turn the printer on.
While the Power lamp is flashing green, the printer is initializing. Wait until the Power lamp
stops flashing and remains lit green.
Check 2: Make sure that the USB cable is securely plugged in to the printer and
the computer.
If you are using a relay device such as a USB hub, disconnect it, connect the printer
directly to the computer, and try printing again. If printing starts normally, there is a
problem with the relay device. Consult the reseller of the relay device for details.
There could also be a problem with the USB cable. Replace the USB cable and try
printing again.
Check 3: Make sure that your printers name is selected in the Print dialog box.
Opening the Page Setup and Print Dialog Box (Macintosh)
Error Number: 1700 Is Displayed
See Eight flashes: in Alarm Lamp Flashes Orange and take the appropriate
action.
Ink Info Number: 1688 Is Displayed
See Four flashes: in Alarm Lamp Flashes Orange and take the appropriate
action.
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