Canon network camera VBR10VE User Manual

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File Name Format
Example: Video, manually recorded on  Sept. 10, 2014, starting from 16:06:19 (Camera Time Zone: GMT+09:00).
(1) Video recording date
(2) File creation time (UTC)
(3) Recording start time (UTC)
(4) Recording type E: Event
M: Manual recording
R: Recording-mode stream
T: Timer
U: Upload
O: ONVIF
Note
 The file creation time will be earlier than the actual start of recording time.
 If multiple video files were created because recording continued  for several seconds or more, a new file name with different 
values for (2) and the sequential number endin g will be used. In the above example, if recording starts at (16:06:19), and the  new 
file is switched to 4 seconds later, the file name will be as follows.
20140910070623-070619-M000000002.mov
Since this is a continuation of the recording that started at 16: 09:19, the recording start time (3) will remain as “070619”. The 
sequential number at the end of the file  name will be increased by one increment.
20140910 070618 - 070619 - M 000000001.mov
(1) (2) (3) (4) 
						

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According to the setting item, you can specify parameters using modifier “% characters”.
Note
 A runtime error will occur if the specified name does not match.
 If this modifier is not defined, “%” will be deleted.
Modifiers
ModifiersMeaningDescription of character string entered
%n Reason for capture (number)  0 (tes t) | 1 (External device input 1) | 2 (External device input 2) |
33 (Timer 1) | 34 (Timer 2) | 35 (Timer 3) | 36  (Timer 4) | 145 (Volume detection) | 146 (Scream 
Detection) |160 (Auto Tracking) |161 (I ntelligent Function Detection Setting 1) | 
162 (Intelligent Function Detection Setting 2)  | 163 (Intelligent Function Detection Setting 3) | 
164 (Intelligent Function Detection Setting 4)  | 165 (Intelligent Function Detection Setting 5) | 
166 (Intelligent Function Detection Setting 6)  | 167 (Intelligent Function Detection Setting 7) | 
168 (Intelligent Function Detection Setting 8)  | 169 (Intelligent Function Detection Setting 9) | 
170 (Intelligent Function Detection Setting 10) | 171 (Intelligent Function Detection Setting 11) | 
172 (Intelligent Function Detection Setting 12) | 173 (Intelligent Function Detection Setting 13) | 
174 (Intelligent Function Detection Setting 14) | 175 (Intelligent Function Detection Setting 15) | 
201 (Linked Event 1) | 202 (Linked Event 2) | 203 (Linked Event 3) | 204 (Linked Event 4)
%N Reason for capture  (character string)   | Intelligent Function Detection Setting name 
| NULL (blank entry or interval timer test)
%O Reason for capture (ON/OFF) OFF | ON 
%X Width of image Number of pixels in horizontal direction
%Y Height of image Number of pixels in vertical direction
%C Camera number 1
%D Camera Name  Setting for [Camera Name (alphanumeric characters)]
%P Pan position  -179.99 – 180.00  0
%T Tilt position  -179.99 – 180.00  0
%Z Zoom position 0.01 – 300.00
%R Rotation position 0
%V Camera server VB-R11VE/VB-R11/VB-R10VE/VB-M641VE/VB-M641V/VB-M640VE/VB-M640V/VB-M741LE/
VB-M740E
%y Year of capture time 2001 – 2031
%m Month of capture time 01 – 12
%d Day of capture time 01 – 31
%w Day of week of capture time 0 – 6 (Sunday to Saturday) 
%H Hours of capture time 00 – 23
%M Minutes of capture time 00 – 59
%S Seconds of capture time 00 – 59
%s Milliseconds of capture time 000 – 999
%Z Time zone of capture time -1200 – +1300
%a Weekday name of capture  time Sun | Mon | Tue | Wed | Thu | Fri | Sat
%b Month name of capture time Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec
%h Host Name
R11R10M 641M 640M741M740
R11R10M 641M 640M741M740 
						

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Available Modifiers
The modifiers that can be used for each setting item are specified below.
[HTTP Upload] (P. 97) 
[Parameter (query string)] 
All modifiers can be used.
[FTP Upload] (P. 99) 
[Subdirectory Name to Create] 
Only the modifiers %y, %m, %d, %w, %H, %h, %n can be used.
[File Name to Create] 
Only the modifiers %y, %m, %d, %w, %H, %M, %S, %s, %n can be used.
[E-mail Notification] (P. 102) 
[Message Body] 
All modifiers can be used. 
						

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Before contacting the dealer where you purchased the product or Canon Cust omer Service Center, check the items 
specified as follows. If a log message is displayed, check  the details of the message and corresponding countermeasure in 
the log message list.
Troubleshooting
ProblemCountermeasures
The camera does not launch.  If you are using a PoE hu b, check if the LAN cable is connected correctly.
 If you are using an AC adapter (sold separately), check if the AC adapter is 
connected correctly.
 Turn the camera off and on again (please re fer to “Installation Guide” > “Connecting 
the Camera”).
Camera Management Tool does not operate.  C heck if the LAN cable is connected correctly.
 Turn the camera off and on again (please re fer to “Installation Guide” > “Connecting 
the Camera”).
 Check if the camera and the computers in which the Camera Management Tool is  operating are connected to the LAN in the same segment.
 The Camera Management Tool may not function when the [Windows Firewall] function  is enabled. If that happens, refer to “Check/Make Security Settings” (P. 31).
The top page of the camera is not displayed.  Check if the LAN cable is connected correctly.
 Check if the network to which the camera is connected is set up correctly. In 
particular, check if the IP address, subnet mask and default gateway address are set 
within the ranges supported by the applicable network.
 If you have changed the IP address, the new address will not become effective until  the camera is rebooted.
 Check if the correct URI (camera IP address)  is entered in your web browser (P. 37, 
P. 41).
 Check whether the connection is from a computer whose access is blocked in 
[Security] > [Host Access Restrictions] on the Setting Page.
 Check the authentication method, [User  Name], [Password], combination of 
certificates, and network rules for connection in [Security] > [802.1X] on the Setting 
Page with the system administrator.
The Admin Tools will not launch.
The Admin Viewer will not launch.  If the message “Your web browser is not supported.” is displayed, use Internet 
Explorer 8 or later.
 If the message “Application could not be starte d. Install .NET Framework x.x (x is the 
version).” is displayed, in stall the corresponding version of .NET Framework or enable 
settings (P. 24).
 If the message “JavaScript is not availabl e or disabled on your web browser.” is 
displayed, set [Active Script] to [Enable]  in Internet Explorer’s security settings. 
(please refer to (3) below for instructions on how to set this.)
 If the message “The settings from (1) to (3) below must be carried out to use the Admin  Viewer and Admin Tools.” is displayed, set the following.
 (1) Use the installer to install your Admin Tools Certificate (P. 28) .
 (2) When using Internet Explorer 9 or la ter, follow the steps in “Register the 
Camera IP Address as a Trusted Site” (P. 32)and add this web site to [Trusted 
sites] in Internet Expl orer’s security settings.
 (3) In Internet Explorer click [Tools] > [Internet Option] > [Security] > [Custom  level] and under the Security Settings li st, set [XAML browser applications], 
[File download] and [Launching programs and  files in an IFRAME] to [Enable].
Video is not displayed.  If you wish to improve video quality, adjust it by changing the video size, video quality, 
and frame rate settings in [Basic Settings] > [Video Settings] (P. 72) in the Setting 
Page.
 Up to 30 viewers can access the camera at the same time. If this limit has been  exceeded, video is not displayed and a message appears.
There is no audio.  If there is no audio, check the audio server settings of the camera and also check the 
sound and audio device settings for the computers.
 If you are using the Admin Viewer with the administrator authorities, check if the  camera is connected to the RM Viewer or another viewer that lets  the administrator 
use audio.
 In VB Viewer, audio cannot be used if the Canon Network Camera Audio Receiver  add-on is not installed.
R11M641M741 
						

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The camera cannot be controlled. If you connect the Admin Viewer as an administrator, you will have exclusive 
possession of the camera control privileges . If you connect to the Admin Viewer as an 
Authorized User, you cannot control the cam era unless the administrator releases 
camera control. Consult the Administrator (P. 138).
The viewer gets disconnected.  Check the network and computer for abnormality.
 Reboot the computer and connect again.
You forgot your password.  You can initialize all settings of the camera excluding date and time using the reset 
switch (P. 270). The administrator password re quired for initialization is “camera”. 
Note, however, that network settings such as the IP address and subnet mask will be 
initialized and must be set again.
Data cannot be uploaded.  Check that the upload destination of [Video Record] > [Upload] and the upload 
operation upon an event of the [Ev ent] menu are both set correctly.
 You can perform an operation check based on  the currently set upload destination by 
running a test from the [Upload] menu (P. 99).
 Check [Maintenance] > [Tool] > [View Logs] or logs on the server to check the detailed  operating environment. For details on [View Logs], please refer to “Uploader error” 
(P. 259), “Uploader warning” (P. 262), or “Upload er notification” (P. 265) of “List of Log 
Messages”. Also please refer to “Important” on P. 96.
 For the server settings, contact your System Administrator.
Video cannot be recorded on an memory 
card.  To record video to an memory card when
 an event occurs, check the [Video Record 
Action] settings under [Video Record] > [M emory Card] >[Video Record Setting] in 
the Setting Page. When [Video Record Action] is set to [Upload], change it to [Record 
to Memory Card].
 When recording-mode stream video that could not be transmitted due to network 
errors or video for which the HTTP/FTP upload  failed is not stored on the memory card, 
check [Operation Settings] under [Video Record] > [Memory Card] > [Memory Card 
Operations] in the Setting Page. When [Ope ration Settings] is set to [Save Log], 
change it to [Save Logs and Videos].
 To manually save recordings to an memory  card, obtain camera control privileges.
Files cannot be saved in the Setting Page or 
Admin Tools.  Windows prohibits saving to certain folders. Accordingly, an attempt to save a file may 
fail. Specify [Documents], [Pictures] and other folders.
A message indicating “Cannot access the 
memory card. Please recreate the video 
management information on the Setting 
Page” appears when Recorded Video Utility 
is launched.  Select [Memory Card Information] under [Video Record] > [Memory Card] in the 
Setting Page to check [Video Management Information Status]. When [ Video 
Management Information Recreation Required]  is displayed, click [Exec] in [Recreate 
Video Management Information] under [M emory Card Operations]. When video 
management information has been recreated, make sure that [Video Management 
Information Status] is [Normal].
ProblemCountermeasures 
						

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Log Messages on the Camera
This is a list of log messages that appear in the Log Viewer (P. 236).
Log messages are classified into the following types.
Note
If no content is recorded in a log for approximately two hour s, “-- MARK --” will be recorded in the message area.
Error Log
System Error
S302 Error on saving settings [err]
S 303 Error on saving settings [err] S
307 Error on saving settings [err]
S 310 Working error in event service [err]
List of Log Messages
CategoryLevelCodeFault level
crit Error 4xx Software-level failure (Task operations will stop) 
err Error 3xx Operational erro r (Operations will continue) 
warning Warning 2xx Non-operational error
notice Warning 1xx Error external to the system
info Information 0xx Information on normal operation
Description Can’t update system settings (S302)
Meaning An error generated while the system  was saving a setting. Setting could not 
be saved.
Countermeasure Provide enough memory space by  deleting unnecessary files in the user 
memory area, etc.
Description Can’t update files of system settings  (S303)
Meaning An error generated while the system  was saving a setting. Setting could not 
be saved.
Countermeasure Provide enough memory space by  deleting unnecessary files in the user 
memory area, etc.
Description (vbadmin.c XXX) Can’t update system settings (S307)
Meaning An error generated while the settings  were saved by the setup protocol. 
Setting could not be saved.
Countermeasure Provide enough memory space by  deleting unnecessary files in the user 
memory area, etc.
Description cannot work event [%1][%2][%3]  (S310)
%1 Error number
%2 Cause of error
%3 Error information
Meaning An error occurred while the event  service was running.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing. 
						

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S311 Working error in external input/output 
service [err]
S 312 Working error in timer service [err]
S 320 PAN/TILT operation error [err]
S 330 Failure of fan [err] S
331 Failure of heater [err]
S 410 Event service initialization error [crit]
S 411 External input/output service 
initialization error [crit]
S 412 Timer service initialization error [crit]
Description cannot work extio [%1][%2][%3] 
(S311)
%1 Error number
%2 Cause of error
%3 Error information
Meaning An error occurred while the external  input/output device service was 
running.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description cannot work timer [%1][%2][%3]  (S312)
%1 Error number
%2 Cause of error
%3 Error information
Meaning An internal error occurred in the timer  service.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description %1 error occurred. [%2] (S320)
%1 PAN | TILT
%2 Warning details
Meaning An error occurred during operation or  stopping of PAN/TILT.
Countermeasure Check that the camera is not touching  the dome, etc.
If the error is not caused by problems 
such as contact with peripheral items, 
the camera is faulty. Arrange for 
servicing.
Description FAN [%1] failure (S330)
%1 Fan number
Meaning Detected that the fan is not rotating or  the rotation speed has significantly 
decreased.
Countermeasure If the problem persists after rebooting,  the fan may have failed. Arrange for 
servicing.
Description HEATER [%1] failure (S331)
%1 Heater number
Meaning An abnormality was detected when using the heater.
Countermeasure There may be a connection problem  with the heater unit you attached, so 
check the connections (VB-M641VE).
If the problem persists after rebooting, 
the heater may have failed. Arrange for 
servicing.
Description event initialization error [%1][%2]  (S410)
%1 Error number
%2 Cause of error
Meaning An error occurred in the initialization of  the event service.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description extio initialization error [%1][%2]  (S411)
%1 Error number
%2 Cause of error
Meaning An error occurred in the initialization of  the external input/output device 
service.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description timer initia lization error [%1][%2] 
(S412)
%1 Error number
%2 Cause of error
Meaning An error occurred in the initialization of  the timer service.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing. 
						

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S413 Timer service runtime error [crit]
S420 External IO controller has failed [err]
S 430 Failure of temperature sensor [crit]
 Audio server error
B301 Audio device error [err]
B402 Audio server initialization failed [err] B403 
Settings change failed [err]
Video error
V300 Video input error [err]
V320 Internal error in intelligent service [err]
V321 Pseudo mode setting error in intelligent 
service [err]
Description timer working error [%1] (S413)
%1 Error number
Meaning An error occurred while the timer 
service was running.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description external io controller is broken.(S420)
Meaning The external IO controller has failed.
Countermeasure The external IO controller firmware  must be updated. If the problem 
persists after updating the firmware, 
the camera is faulty. Arrange for 
servicing.
Description Cannot get temperature (S430)
Meaning The temperature cannot be acquired  from the temperature sensor.
Countermeasure If the problem persists after rebooting,  the circuit board may have failed. 
Arrange for servicing.
Description cannot use audio device for  %1[%2:%3] (B301)
%1 Send/Receive type (rx | tx)
%2 Error type (open | write | flush)
%3 Error number
Meaning Detected an error in the audio device
Countermeasure If the proble m persists, please arrange 
for servicing.
Description wvaudio initialization error [%1] (B402)
%1 Error number
Meaning The audio server could not be  initialized. The audio server stops.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.Description cannot set config [%1:%2] (B403)
%1 Error notification number
%2 Error number
Meaning The settings could not be updated. The audio server stops.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description video %1 warning - %2 (V300)
%1 Video number
Meaning An error in the video input was 
detected that may adversely affect the 
operation of the camera.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description cannot work intelligent [%1][%2][%3].  (V320)
%1 Error number
%2 Cause of error
%3 Error information
Meaning An internal error occurred in intelligent 
service.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description pseudo mode setting fail. (V321)
Meaning An error occurred in the pseudo mode 
setting of intelligent service.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing. 
						

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V400 Video input initialization error [crit]
V401 Video input command error [crit]
V402 Video input frozen [crit]
V403 Video input error [crit]V420 Could not start intelligent service [crit]
V421 Intelligent service error [crit]

Uploader error
A470 Uploader initialization failed [crit]
Memory card error
M301 Memory card control module error [err]
M302 Cannot remove invalid file [err]
Description video %1 initialization failure - %2(%3) 
(V400)
%1 Video number
%2 Process description
%3 Error details
Meaning The video input function was stopped  because the video input system could 
not be initialized.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description video %1 command error - %2(%3)  (V401)
%1 Video number
%2 Process description
%3 Error details
Meaning The video input function was stopped  because a video input command could 
not be processed.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description video %1 stalled (V402)
%1 Video number
Meaning The video input function was stopped  because video generation stopped.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description video %1 fatal error - %2 (V403)
%1 Video number
%2 Error number
Meaning The video input function was stopped  because an error that does not permit 
recovery of the video input system was 
detected.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.Description intelligent init ialization error [%1][%2]. 
(V420)
%1 Error number
%2 Cause of error
Meaning Failed to initialize intelligent service.
Countermeasuret If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description intelligent working error [%1][%2].  (V421)
%1 Error number
%2 Cause of error
Meaning An error that does not permit recovery  occurred while intelligent service was 
running.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description uploader initialization failure - %1  (A470)
%1 Error number
Meaning The uploader could not be initialized.
Countermeasure If the problem persists after rebooting,  the camera is faulty. Arrange for 
servicing.
Description %1 process failure (M301)
%1 mount or unmount
Meaning Mount or unmount process failed.
Description Invalid file (%1) can not remove.  (M302)
%1 Name of removed file
Meaning The invalid file could not be removed. 
						

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M303 Cannot process directory [err]
M304 Failed to recreate management 
information [err]
ONVIF error (RTP)
R301 Distribution communication error [err]
R302 Parameter acquisition failure [err]
R303 Metadata distribution initialization 
failure [err] R304 Abnormal termination of client [err]
R304 Client disconnected [err]
R304 Client disconnected [err]
R305 RT
SP processing error [err]
Description Can not open directory(%1)(M303)
%1 Directory name
Meaning Could not open directory to be 
processed.
Description Fail updating management  file(%1)(M304)
%1 Management information identification 
number
Meaning Process to recreate management 
information failed.
Description message queue open error. %1 (R301) 
%1 Modules that generate errors
RTP_CTRL_QUEUE
RTP_DATA_QUEUE
VIDEO_CTRL_QUEUE
VIDEO_DATA_QUEUE
AUDIO_CTRL_QUEUE
AUDIO_DATA_QUEUE
EVENT_CTRL_QUEUE
RECVQ_META
SENDQ_MEDIA
Meaning A communication error occurred 
between modules.
Countermeasure If the problem persists after repeated  attempts and rebooting, the camera 
may be faulty. Arrange for servicing.
Description cannot get parameter:  %1 (R302)
%1 user_account: User account
IP_address: IP address of the camera
profile_media_config uration:MediaCon
figuration information
RTSP_port_number: RTSP port number
Meaning Parameter acquisition has failed.
Description metadata initialization error (R303)
Meaning Metadata distribution initialization has 
failed.Description delete session from some kind of error:   client_IP=%1, session_ID=%2 (R304)
%1 Client IP address
%2 Session ID
Meaning The client session terminated  abnormally.
Description connection reset by peer:   client_IP=%1 (R304)
%1 Client IP address
Meaning Disconnected from client.
Description RTP/HTTP connection closed by client  (R304)
Meaning Disconnected from client.
Description RTSP Error:  error_code=500:  Internal  Server Error (R305)
Meaning An RTSP processing error occurred.