Canon network camera VBM40 User Manual

Troubleshooting
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Appendix
The viewer gets disconnected.   Check the network and PC for abnormality. 
 Reboot the PC and connect again. 
You forgot your password  You can initialize all settings of the camera excluding date and time using the reset 
switch (P. 7-21). The factory default setting for the administrator password is 
“camera”. Note, however, that network settings such as the IP address and subnet 
mask will be initialized and must be set again. 
Data cannot be uploaded  Check the upload...

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Log Messages on the Camera
Log messages are classified into the following 5 types.
Note
If no content is recorded in a log for approximately two hours, “-- MARK --” will be recorded in the message area.
„Application (camera) messages
W001 Starting and stopping of system [info] 
W030 Startup and shutdown of WebView Livescope Client [info] 
W031 Transmitted video data size [info] 
W040 Clearing to external memory [info] 
W101 Invalid user name [notice] 
List of Log Messages
CategoryLevelCodeFault...

List of Log Messages
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W102 Invalid password [notice] 
W111 Invalid host [notice] 
W130 Buffer recovered [notice] 
W210 Camera operation discarded [warning] 
W230 Buffer overflow [warning] 
„Application (uploader) messages
A004 Starting and stopping of uploader [info] 
A040 Number of uploads (MAIL) [notice] 
A041 Number of uploads (FTP) [notice] 
Description user  password mismatch (W102)
Meaning The password is invalid
Description host  access denied (W111)
Meaning The camera was accessed...

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A042 Number of uploads (HTTP) [notice] 
A120 Resolution of upload destination name failed [notice] 
A121 Connection to upload destination failed [notice] 
A122 Connection to upload destination failed [notice] 
A134 Invalid upload setting (FTP/HTTP mode) [notice] 
A135 Invalid upload setting (FTP PORT/PASV mode) [notice] 
A136 Invalid upload setting (HTTP notification only/image mode) [notice] 
A137 Invalid upload setting (E-mail notification) [notice] 
A138 Invalid upload setting (E-mail...

List of Log Messages
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A272 Upload communication buffer overflowed [warning] 
A273 Used buffer size is over maximum size [warning] 
A274 Event buffer for upload overflowed [warning] 
A275 Image buffer for upload overflowed [warning] 
A470 Uploader initialization failed [crit] 
„Application (audio server) messages
B001 Starting and shutdown of audio server [info] 
B011 Audio client connected [info] 
Description ftp/http queue is full (A272) 
Meaning Upload data overflowed from the...

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B012 Audio client closed [info] 
B101 Error request received [notice] 
B102 Client connection denied [notice] 
B103 Client forcibly disconnected [notice] 
B201 Event notification failure [info] 
B202 Event reception failure [info] 
Description [%1] %2 closed n= %3 (B012) 
%1 Client type (send | recv) 
%2 Client host IP address
%3 Total number of clients
Meaning An audio client was disconnected. 
Description %1 unusual request [%2] (B101) 
%1 Client host IP address
%2 Error type (400 | 404 | ...)...

List of Log Messages
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B203 Audio message send error [info] 
B204 Audio message reception failure [info] 
B301 Audio device error [err] 
B401 Audio device initialization failed [err] 
B402 Audio server initialization failed [err] 
B403 Settings change failed [err] 
Description audio message send error %1 [%2] (B203) 
%1 Message type
%2 Error number
Meaning The audio message could not be sent. 
Description audio message recv error [%1:%2] (B204) 
%1 Error notification number
%2 Cause of...

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„Application (video-related) messages
V001 Starting and shutdown of video server [info] 
V020 Starting intelligent service [info] 
V020 Shutting down intelligence service [info] 
V200 Video input warning [warning] 
V320 Internal error in intelligent service [err] 
V321 Pseudo mode setting error in intelligent service [err] 
V400 Video input initialization error [crit] 
Description %1 video (V001) 
%1 Starting or stopping 
Meaning The video server was started/stopped. 
Description starting...

List of Log Messages
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V401 Video input command error [crit] 
V402 Video input frozen [crit] 
V403 Video input error [crit] 
V420 Could not start intelligent service [crit] 
V421 Intelligent service error [crit]
„Application (SD card) messages
M001 Starting and stopping of SD control module [info] 
Description video%1 command error - %2 (%3) (V401) 
%1 Video number
%2 Process description
%3 Error details
Meaning The video input function was stopped because a video input command could not be...

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„HTTP Server Messages
H143 User name specification error [notice] 
H144 Password specification error [notice] 
H145 Connection denied due to host access limitation [notice] 
H201 Timeout disconnect [warning] 
„System messages
S001 System started [info] 
S002 System settings changed [info] 
S010 Event service started [info] 
S011 Event service shut down [info] 
Description (http_auth.c.XXX) get_password failed (H143) 
Meaning An unknown user was specified in user authentication. 
Description...