Canon network camera VBH41 User Manual

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Table of Contents
[Maintenance] Viewing Event Logs and Current Settings and Performing 
Maintenance......................................................................................................... 79
Chapter 6 Admin Tools
Admin Tools Overview ............................................................................................... 82
Admin Tools ......................................................................................................................... 82
Privacy Mask Setting Tool .................................................................................................... 82
Panorama Creation Tool ....................................................................................................... 82
View Restriction Setting Tool ................................................................................................ 82
Preset Setting Tool ............................................................................................................... 83
Intelligent Function Setting Tool ........................................................................................... 83
Log Viewer ........................................................................................................................... 83
Recorded Video Utility .........................................................................................................83
Accessing the Admin Tools ....................................................................................... 84
Launching the Admin Tools .................................................................................................. 84
Privacy Mask Setting Tool ......................................................................................... 85
Display Screen of Privacy Mask Setting Tool........................................................................ 85
Setting the Privacy Mask Area .............................................................................................. 86
Changing/Deleting a Privacy Mask Area .............................................................................. 88
Panorama Creation Tool............................................................................................ 89
Display Screens of Panorama Creation Tool ........................................................................ 90
Capturing a Panorama Image ............................................................................................... 90
Saving/Deleting a Panorama Image on the Camera............................................................. 91
Saving a Panorama Image as Image Files/Opening from Image Files................................. 91
View Restriction Setting Tool ..................................................................................... 92
Display Screens of View Restriction Setting Tool.................................................................. 93
Setting View Restrictions .......................................................................................................94
Preset Setting Tool .................................................................................................... 96
Display Screens of Preset Setting Tool ................................................................................. 97
Setting the Preset .................................................................................................................. 98
Preset Tour .......................................................................................................................... 101
Intelligent Function Setting Tool .............................................................................. 103
Display Screen of Intelligent Function Setting Tool............................................................. 106
Flow of Intelligent Function Setting ..................................................................................... 107
Setting Intelligent Function Detection Settings ................................................................... 109
Log Viewer ............................................................................................................... 115
Display Screens of Log Viewer ........................................................................................... 115
Downloading Log Files........................................................................................................ 116
How to View Logs................................................................................................................116
Recorded Video Utility ............................................................................................. 118
Display Screens of Recorded Video Utility ......................................................................... 118
Confirming Recorded Video................................................................................................ 119
Narrowing Down the Number of Videos.............................................................................. 119
Downloading Video ............................................................................................................. 120
Exporting to Video Files That Can Be Played Back ............................................................ 120
Playing Back Videos ........................................................................................................... 120 
						

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Deleting Videos ................................................................................................................... 121
Displaying SD Memory Card Information............................................................................ 121
Control for Admin  .................................................................................................... 122
Using Control for Admin ...................................................................................................... 122
Chapter 7 Admin Viewer/VB Viewer
Overview of Viewer .................................................................................................. 124
Major Differences Between the Admin Viewer and the VB Viewer ..................................... 124
User Authorities and Camera Control Privileges................................................................. 124
Launching the Viewer .............................................................................................. 127
Launching the Viewer.......................................................................................................... 127
Shutting Down the Viewer ................................................................................................... 127
Connecting from Admin Tools............................................................................................. 127
How to Operate the Viewer...................................................................................... 128
Display Screens of Admin Viewer ....................................................................................... 128
VB Viewer ............................................................................................................................ 129
Obtaining Camera Control Privileges.................................................................................. 130
Controlling the Camera ....................................................................................................... 131
Cropping and Displaying Part of an Image (Digital PTZ) .................................................. 132
Setting Video and Audio ..................................................................................................... 134
Checking Information .......................................................................................................... 135
Performing Operations and Settings in the Admin Viewer....................................... 137
Transmitting Audio ..............................................................................................................137
Magnifying Part of the Image (Viewer PTZ) ........................................................................ 137
Using Control for Admin ...................................................................................................... 138
Displaying Event Status ...................................................................................................... 143
Recording to an SD Memory Card Manually ...................................................................... 144
Chapter 8 Appendix
SD Memory Card Access ........................................................................................ 146
Modifiers .................................................................................................................. 148
Troubleshooting ....................................................................................................... 150
List of Log Messages ............................................................................................... 152
Log Messages on the Camera ............................................................................................ 152
List of Viewer Messages .......................................................................................... 162
Messages Displayed in the Information Field ..................................................................... 162
Restore Default Settings .......................................................................................... 164
Restoring the Initial Setting from the Maintenance Page in the Web Browser .................... 164
Restoring Factory Default Settings with the Reset Switch on the Camera .......................... 164
List of Factory Default Settings ................................................................................ 166
Index ........................................................................................................................ 173 
						

							Chapter 1
Before Use
❏Camera Features
❏Software Information
❏Operating Environment and Precautions 
						

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This camera integrates both camera and server functions into a compact network camera.
Common Features
*1 Viewing H.264 video requires the included RM-Lite Viewer. The viewers included in the camera (VB Viewer and Admin 
Viewer) do not have this capability.
*2 The actual frame rate may drop depending on the performance of the PC running the Viewer, the number of clients 
connected at the same time, network load, and other factors.
*3 In the “Operation Guide”, the memory card that can be used with the camera is referred to as “SD memory card”.
VB-H41 Features
VB-H610VE/VB-H610D/VB-H710F Features
Features
Full HD (1920 x 1080) Support Equipped with a 2.1 megapixel CMOS sensor, the camera supports high-quality video 
monitoring.
Transmission Performance The camera supports two video compression formats (JPEG and H.264*
1) and is capable 
of transmitting 1920 x1080 resolution video in high quality at a high frame rate of up to 30 
frames per second*
2. JPEG permits simultaneous transmission to a total of 30 clients while 
H.264 can transmit to up to 10 clients simultaneously.
Low Illumination Image CaptureThe camera can capture color images even with low subject illumination.
SD/SDHC/SDXC Memory Card Support*
3You can record video and logs when uploading fails, and record video as JPEG or H.264 
files to memory cards (manual, timer, and event recording are supported). Recorded Video 
Utility in Admin Tools allows you to search and play back recorded video.
Intelligent FunctionsThe camera boasts a variety of intelligent functions that offer the wide array of detection options.
Moving object detection, abandoned object detection, removed object detection,  
tempering detection, passing detection, volume detection.
Small-Scale Video Monitoring via RM-Lite 
Software (Supplied)By using the supplied network video recording software, RM-Lite, you can record and 
display live images from up to four cameras.
20x Optical Zoom Lens The camera is equipped with a 20x optical (12x digital) zoom lens with a maximum 60.4° 
angle of view and auto focus support.
Pan/Tilt Functions You can operate camera angle controls remotely.
3x Optical Zoom Lens The camera is equipped with a 3x motorized optical zoom lens.
Camera Angle Setting Tool You can make adjustments to the camera angle while viewing video on a PC for hassle-free 
angle adjustment during installation.
Pan, tilt, rotation, zoom, and focus settings are possible.
Zoom and focus settings are possible.
Shock Resistant Structure (VB-H610VE 
only)The camera is built with a shock absorbing mechanism and an exterior casing made of 3.5 
mm-thick (0.14 inch-thick) polycarbonate resin and aluminum alloy. The cameras dome 
case also uses special screws that cannot be easily removed.
* The features described above do not guarantee that the product will be undamaged if 
subjected to an impact, nor that the product is tamper-proof or tamper-resistant.  
						

							Features
15
1
Before UseDustproof and Waterproof Mechanisms 
(VB-H610VE only)The camera complies with the demanding IP66 dustproof/waterproof specifications and 
can be installed outdoors, such as underneath eaves, without any housing. The separately 
sold genuine heater lets you use the camera in low-temperature environments as cold as -
30°C (-22°F). 
						

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Installed Software
„VB-H41/610/710 Viewer 
(See Chapter 7 “Admin Viewer/VB Viewer”) 
There are two types of Viewer: the VB Viewer, which can 
be used by Guest Users, and the Admin Viewer for 
Administrators. 
The VB Viewer allows users to configure basic camera 
controls and display images. 
The Admin Viewer lets you monitor all camera controls 
and events.
Only JPEG images are displayed. To display H.264 video, 
install the RM-Lite Viewer (p. 18).
„Admin Tools (See Chapter 6 “Admin Tools”)
The following tools for configuring camera settings and 
performing management functions are available:
 Privacy Mask Setting Tool
 Panorama Creation Tool
 View Restriction Setting Tool
Setting Tool
 Intelligent Function Setting Tool
 Log Viewer
 Recorded Video Utility
Included Software
The included Setup CD-ROM contains the following 
software. Install the software on a PC to use it. 
„VB Initial Setting Tool
(See Chapter 2 “Initial Settings”)
This tool performs initial settings for the camera. 
„Admin Tools Certificate
This electronic certificate is required to use the Admin 
Viewer and Admin Tools.
„Camera Angle Setting Tool
(See Chapter 3 “Camera Angle Setting Tool”)
With this tool, you can operate the camera during 
installation while you view video over the network on a PC.
„.NET Framework 3.5 SP1/.NET Framework 
4.5
This execution environment is required to use the software 
included in the camera.
„RM-Lite (p. 18)
This software displays and records images from up to four 
cameras in real time. 
„Proxy Authentication Admin Viewer/Admin 
Tools 
This software lets you use Admin Viewer/Admin Tools via 
a proxy server with proxy authentication. It is saved in the 
ProxyAuthSupport folder on the Setup CD-ROM.
„Backup and Restore Tools
The Backup and Restore tools back up camera setting 
information to the PC. Information from multiple cameras 
can be saved at the same time.
The tools can also restore information saved on the PC to 
the camera. 
„Memory Card Unmount Tool
This software allows you to mount/unmount memory cards 
inserted in specified cameras, and acquire information 
from memory cards.
Network Video Recording Software (Sold 
Separately)
„RM-64/RM-25/RM-9
This software allows network cameras to be used for 
multipoint surveillance, and for recording and playing 
back videos from the camera. The number of cameras 
Camera Software 
						

							Camera Software
17
1
Before Usethat can be registered with RM-64/RM-25/RM-9 varies: 64, 
25, or 9 cameras can be registered.
„RM-V
This additional license lets you install RM-64/RM-25/RM-9 
Viewer on multiple computers. Purchase the license to be 
able to view images captured by the camera from multiple 
sites and for other similar purposes.
„RM-Lite-V
This additional license lets you install the RM-Lite Viewer 
on multiple computers. Purchase the license to be able to 
view images captured by the camera from multiple sites 
and for other similar purposes. 
						

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RM-Lite (See the “Administrator Manual”) 
The installer (RMLiteInstall.exe) can be found in the Applications folder on the Setup CD-ROM.
RM-Lite Software Configuration
Note
For details on the usage and functions of RM-Lite, see the “Administrator Manual”.
TypeOverviewLicense
RM-Lite Storage Server Up to four cameras can be registered to record video.  1 license
RM-Lite ViewerPlays recorded video saved in the storage server and displays live 
images (JPEG/H.264) captured by the camera. 
Up to four cameras can be registered for the viewer. 1 license
Supported camerasVB-S30D, VB-S31D, VB-S800D, VB-S900F, VB-H41, VB-H610VE, VB-H610D, VB-H710F, VB-
M40, VB-M600VE, VB-M600D, VB-M700F, VB-C60, VB-C500VD/VB-C500D, VB-C300, 
VB-C50i/VB-C50iR, VB-C50FSi/VB-C50Fi
Important
 To add the RM-Lite Viewer, purchase RM-Lite-V (sold separately). 
 The VB-S30D/VB-S31D/VB-S800D/VB-S900F/VB-H41/VB-H610VE/VB-H610D/VB-H710F/VB-M40/VB-M600VE/VB-M600D/VB-M700F 
cannot be used with Network Video Recording Software older than RM-Lite. Users of VK-64/VK-16 must switch to RM-Lite. 
For details, visit our website.
RM-Lite Viewer RM-Lite Storage Server
Network
Flow of Video from the Camera
Flow of Recorded Video 
						

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1
Before Use
For the latest information on this product (firmware and included software, user manuals, operating environment, etc.), 
please refer to the Canon Web Site.
VB Initial Setting Tool, Camera Angle Setting Tool, VB-H41/610/710 Viewer, Admin Tools
*1 Set the Control Panel’s font size (DPI) for Admin Tools and Admin Viewer to 100% or 125%. 
*2 The browser must support JavaScript, XAML browser applications, and I Frame.
The VB Viewer requires cookies. 
*3 Installation is unnecessary if only VB Viewer will be used. .NET Framework 3.5 SP1 and 4.5 are provided on the included 
setup CD-ROM, and the appropriate version is selected automatically depending on the version of Internet Explorer. 
RM-Lite 
For operating environment details, refer to “Operating Environment” in the “Administrator Manual”.
Operating Environment
CPUIntel Core i7-2600
Operating Systems *1
Windows XP Home/Professional SP3 32-bit
Windows Server 2003 Standard SP2 32-bit
Windows Server 2003 R2 Standard SP2 32-bit
Windows Vista Ultimate/Business/Enterprise/Home Premium SP2 32/64-bit
Windows 7 Ultimate/Professional/Enterprise/Home Premium SP1 32/64-bit
Windows 8/Windows 8 Pro/Windows 8 Enterprise 32/64-bit
Windows Server 2008 Standard SP2 32/64-bit
Windows Server 2008 R2 Standard SP1 64-bit
Windows Server 2012 Standard 64-bit
Web BrowserInternet Explorer 7/8/9/10 32-bit *2
Memory2 GB or more
Viewer Display1920 x 1080 or higher
Software *3
.NET Framework 3.5 SP1 (When using Internet Explorer 7/8/9)
– Must be installed on Windows XP, Windows Vista, Windows Server 2003 and Windows 
Server 2008 systems
.NET Framework 4.5 (When using Internet Explorer 10)
– Must be installed on Windows 7 and Windows Server 2008 R2 systems
AudioWhen using the cameras audio feature, the PC audio support feature is required.  
						

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Notes on Use When the [Windows 
Firewall] Function is Enabled
When the VB Initial Setting Tool is started, the [Windows 
Security Alert] dialog box may appear. 
If the [Windows Security Alert] dialog box appears, click 
[Unblock]. 
Once this button is clicked, the warning dialog box will no 
longer appear.
If the [Windows Security Alert] dialog box does not appear, 
the Windows firewall warning function may be disabled. 
Follow the procedure below to add the [VB Initial Setting 
Tool] as a Windows Firewall exception. 
Notes on Use with Internet Explorer 9 or 
Greater and Windows Server 2003/
Windows Server 2008/Windows Server 
2012
„Registering the Top Page of the Camera as a 
Trusted Site
In Internet Explorer 9 or greater and Windows Server 2003/
Windows Server 2008/Windows Server 2012, the security 
level for Internet sites and intranet sites on Internet Explorer 
is set to [High] by default. 
Thus, when accessing the VB-H41/610/710 Viewer,  the 
cameras Setting Page or the Admin Tools, a content block 
dialog box appears and the page fails to display correctly. 
To correct this problem, follow the procedure below to 
register the top page as a trusted site. 
The following dialog box appears. 
The [Trusted sites] dialog box appears. 
Notes on Operating Environment
1Click [Windows Firewall] in [Control Panel] > [System 
and Security].
2Click [Allow a program or feature through Windows 
Firewall] > [Change settings] > [Allow another 
program]. 
3Select [VB Initial Setting Tool], and then click [Add]. 
1Access the VB-H41/610/710 Viewer and the Setting Page 
from the top page of the camera with Internet Explorer.
2Click [Add].