Canon network camera VBH41 User Manual

							Troubleshooting
151
8
Appendix
The video is not displayed for Digital PTZ 
panel in Admin Viewer. If [Server] > [Video Server] > [Maximum Number of Clients] is configured to 0  in the 
setting page, the image will not be displayed in the Digital PTZ panel. Increase the 
number in [Maximum Number of Clients].
The video is not updated in the Digital PTZ 
panel in Admin Viewer. [Server] > [Video Server] > [Maximum Connection Time (sec.)] on the setting page is 
applied to the time for updating video in the Digital PTZ panel.
If the value is set to other than 0, the video will no longer be updated after the set time 
elapses.
If the value is set to 0, the video update time becomes unlimited. Take note, however, 
that this time affects not only the Digital PTZ panel, but also the time that individual 
clients can connect to the camera.
There is no audio.  If there is no audio, check the audio server settings of the camera and also check the 
sound and audio device settings for the PC. 
 If you are using the Admin Viewer with the administrator authorities, check if the 
camera is connected to the RM Viewer or another viewer that lets the administrator 
use audio. 
 In VB Viewer, audio cannot be used if the Canon Network Camera Audio Receiver 3.0 
add-on is not installed.
The camera cannot be controlled.   If you connect the Admin Viewer as an administrator, you will have exclusive 
possession of the camera control privileges. If you connect to the Admin Viewer as an 
Authorized User, you cannot control the camera unless the administrator releases 
camera control.  Consult the Administrator (p. 124). 
The viewer gets disconnected.   Check the network and PC for abnormality. 
 Reboot the PC and connect again. 
You forgot your password.  You can initialize all settings of the camera excluding date and time using the reset 
switch (p. 164). The administrator password required for initialization is “camera”. 
Note, however, that network settings such as the IP address and subnet mask will be 
initialized and must be set again. 
Data cannot be uploaded.  Check the upload destination in the [Upload] menu, as well as the upload operation 
upon event in the [Event] menu, to see if both are set correctly.
 You can perform an operation check based on the currently set upload destination by 
running a test (p. 60) from the [Upload] menu. 
 Check [View Logs] in the [Maintenance] menu or logs on the server to check the 
detailed operating environment. For [View Logs], see “Application (Uploader) 
Messages” (p. 153).  Also see “Important” in p. 59.
 For the server settings, contact your System Administrator. 
You cannot use recording-mode stream 
transmission. You cannot use recording-mode stream transmission if [Upload] in the [Upload] menu 
is set to HTTP or FTP. Set [Upload] to [Upload Disabled] (p. 59).
Video cannot be recorded on an SD memory 
card. To record video to an SD memory card when an event occurs, check the [Video 
Record Action] settings under [Event] in the setting page. When [Video Record 
Action] is set to [Upload], change it to [Record to SD Card].
 When recording-mode stream video that could not be transmitted due to network 
errors or video for which the HTTP/FTP upload failed is not stored on the SD memory 
card, check [Operation Settings] under [Memory Card] in the setting page. When 
[Operation Settings] is set to [Save Log], change it to [Save Logs and Videos].
 To manually save recordings to an SD memory card, obtain camera control privileges.
Files cannot be saved in the setting page or 
Admin Tools. Saving to certain folders is prohibited in Windows 8, Windows 7, Windows Vista, 
Windows Server 2008, and Windows Server 2012. Accordingly, an attempt to save a 
file may fail.  Specify [Documents], [Pictures] and other folders.
A message indicating “Cannot access the SD 
card. Please recreate the video management 
information on the Setting page.” appears 
when an attempt is made to start up the 
Recorded Video Utility. Select [SD Card Information] under [Memory Card] in the setting page to check 
[Video Management Information Status]. When [Video Management Information 
Recreation Required] is displayed, click [Exec] in [Recreate Video Management 
Information] under [SD Card Operations]. When video management information has 
been recreated, make sure that [Video Management Information Status] is [Normal].
ProblemCountermeasures 
						

							152
Log Messages on the Camera
Log messages are classified into the following types.
Note
If no content is recorded in a log for approximately two hours, “-- 
MARK --” will be recorded in the message area.
„Application (Camera) Messages
W001 Starting and stopping of system [info] 
W030 Startup and shutdown of WebView Livescope 
Client [info] W031 Transmitted video data size [info] 
W040 Clearing to external memory [info] 
W101 Invalid user name [notice] 
W102 Invalid password [notice] 
W130 Buffer recovered [notice] 
W210 Camera operation discarded [warning] 
W230 Buffer overflow [warning] 
List of Log Messages
CategoryLevelCodeFault level
crit Error 4xx Software-level failure 
(Task operations will 
stop) 
err Error 3xx Operational error 
(Operations will 
continue) 
warning Warning 2xx Non-operational error
notice Warning 1xx Error external to the 
system
info Information 0xx Information on normal 
operation
Description %1 webview (W001)
%1 Starting or stopping
Meaning wvhttp server (webview) has started or 
stopped. 
Description %1%2 host=, user=, prio=< 
Priority>(W030)
%1 W: WebView session, V: Session-less video 
client, N: Session-less event client
%2 +: Connect, -: Disconnect
Meaning The camera server client was connected or 
disconnected.
Description %1= host=, user=, 
video=: 
(W031)
%1 W: WebView session, V: Session-less video 
client
Meaning When a client disconnected, the total data 
that was sent to the client displayed in 
number of frames.
Description %1 the image storing - %2 (W040)
%1 Starting or stopping
%2 Reason for starting/stopping
Meaning Started or stopped clearing stream 
recording to external memory.
Description user  not found (W101)
Meaning The camera was accessed by an 
unauthorized user. 
Description user  password mismatch 
(W102)
Meaning The password is invalid
Description stream buffer recovered (W130)
Meaning Image buffer for stream recording has 
recovered.
Description camera operation discarded (W210)
Meaning Camera operation requested was 
discarded. 
Description stream buffer overflowed (W230)
Meaning The image buffer for the stream recording 
overflowed and images were discarded. 
						

							List of Log Messages
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Appendix
„Application (Uploader) Messages
A004 Starting and stopping of uploader [info] 
A040 Number of uploads (MAIL) [notice] 
A041 Number of uploads (FTP) [notice] 
A042 Number of uploads (HTTP) [notice] 
A120 Resolution of upload destination name failed 
[notice] 
A121 Connection to upload destination failed [notice] 
A122 Connection to upload destination failed [notice] A134 Invalid upload setting (FTP/HTTP mode) [notice] 
A135 Invalid upload setting (FTP PORT/PASV mode) 
[notice] 
A136 Invalid upload setting (HTTP notification only/
image mode) [notice] 
A137 Invalid upload setting (E-mail notification) 
[notice] 
A138 Invalid upload setting (E-mail notification 
authentication mode) [notice] 
A271 E-mail communication buffer overflowed 
[warning] 
Description %1 uploader (A004) 
%1 Starting or stopping 
Meaning The uploader was started or stopped. 
Description uploader mail: normal=%1 test=%2 (A040) 
%1 Number of normal uploads.
%2 Number of test uploads.
Meaning Shows the number of uploads executed.
Description uploader ftp: normal=%1 test=%2 (A041) 
%1 Number of normal uploads.
%2 Number of test uploads.
Meaning Shows the number of uploads executed.
Description uploader http: normal=%1 test=%2 (A042) 
%1 Number of normal uploads.
%2 Number of test uploads.
Meaning Shows the number of uploads executed.
Description uploader cannot resolve the server name 
(A120) 
Meaning The name of the upload destination could 
not be resolved. 
Description uploader cannot connect the server (A121) 
Meaning Execution of connect to upload destination 
failed. 
Description uploader cannot connect the server (A122) 
Meaning The upload destination could not be 
connected due to a reason other than A120 
and A121. 
Description ftp/http mode invalid. uploader set  
forcibly (A134) 
Meaning The upload mode setting is invalid. The 
upload function was forcibly disabled. 
Description ftp port/pasv mode invalid. uploader set 
 forcibly (A135) 
Meaning The PORT/PASV mode setting in connection 
with FTP upload is invalid. The PASV mode 
was forcibly set. 
Description http notice/image mode invalid. uploader 
set  forcibly (A136) 
Meaning The notification only/image mode setting in 
connection with HTTP upload is invalid. The 
image mode was forcibly set. 
Description mode invalid. uploader set  forcibly 
(A137) 
Meaning The e-mail notification setting is invalid. E-
mail notification was forcibly disabled. 
Description authentication mode invalid. uploader set 
 forcibly (A138) 
Meaning The setting for e-mail notification 
authentication mode is invalid. 
“SMTP_AUTH” was forcibly set. 
Description mail queue is full (A271) 
Meaning E-mails overflowed from the communication 
buffer. 
CountermeasureMake adjustments to reduce the number of 
event occurrences. Also adjust video quality 
and video size for upload.  
						

							154
A272 Upload communication buffer overflowed 
[warning] 
A273 Used buffer size is over maximum size [warning] 
A274 Event buffer for upload overflowed [warning] 
A275 Image buffer for upload overflowed [warning] 
A470 Uploader initialization failed [crit] 
„Application (Audio Server) Messages
B001 Starting and shutdown of audio server [info] B011 Audio client connected [info] 
B012 Audio client closed [info] 
B101 Error request received [notice] 
B102 Client connection denied [notice] 
B103 Client forcibly disconnected [notice] 
Description ftp/http queue is full (A272) 
Meaning Upload data overflowed from the 
communication buffer. 
CountermeasureMake adjustments to reduce the number of 
event occurrences. Also adjust the video 
quality, video size and frame rate for upload. 
Description used buffer size is over maximum size. 
(A273) 
Meaning The buffer reached maximum usage size.
CountermeasureAdjust the video quality, video size and 
frame rate for upload.
Description event queue is full (A274) 
Meaning Event buffer for upload overflowed.
CountermeasureMake adjustments to reduce the number of 
event occurrences. 
Description buffer queue is full (A275) 
Meaning Image buffer for upload overflowed.
CountermeasureMake adjustments to reduce the number of 
event occurrences. Also adjust the video 
quality, video size and frame rate for upload. 
Description uploader initialization failure - %1 (A470) 
%1 Error number
Meaning The uploader could not be initialized. 
CountermeasureIf the problem persists after rebooting the 
camera, the camera is faulty, arrange for 
servicing. 
Description %1 audio. (B001) 
%1 starting | stopping
Meaning The audio server was started/shut down. 
Description [%1] %2 connected n=%3 (B011) 
%1 Client type (send | recv) 
%2 Client host IP address
%3 Total number of clients
Meaning An audio client was connected. 
Description [%1] %2 closed n= %3 (B012) 
%1 Client type (send | recv) 
%2 Client host IP address
%3 Total number of clients
Meaning An audio client was disconnected. 
Description %1 unusual request [%2] (B101) 
%1 Client host IP address
%2 Error type (400 | 404 | ...) 
Meaning The request was denied due to a command 
error (400) or parameter error (404). 
Description %1 request denied [%2] (B102) 
%1 Client host IP address
%2 Denial type (41 | 43 | ...) 
Meaning Client connection was denied due to an 
authentication error (41), time specification 
error (42), insufficient resource (43), 
specification of unsupported codec (45), 
specification of unpermitted user level (47), 
too many clients (49) or invalid operation 
mode (4a).
Countermeasure41: Check user name, password or user list 
used when connecting. 42: Check playtime 
or maximum connection time settings used 
when connecting. 43: Reconnect or restart. 
45: Use supported client software. 47: 
Check user level used when connecting. 49: 
Check client number settings. 4a: Check if 
usage of audio server is enabled. 
Description %1 access denied [%2] (B103) 
%1 Client host IP address
%2 Denial type (41 | 42 | 4a) 
Meaning
Connection was initially permitted, but the setting 
has subsequently been changed to prohibit 
access, thereby triggering a forced disconnection 
(the denial type is the same with B102).  
						

							List of Log Messages
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Appendix
B201 Event notification failure [info] 
B202 Event reception failure [info] 
B203 Audio message send error [info] 
B204 Audio message reception failure [info] 
B301 Audio device error [err] 
B401 Audio device initialization failed [err] B402 Audio server initialization failed [err] 
B403 Settings change failed [err] 
„Application (Video-Related) Messages
V001 Starting and shutdown of video server [info] 
V020 Starting intelligent service [info] 
V020 Shutting down intelligence service [info] 
V200 Video input warning [warning] 
Description cannot notify %1 event [%2] (B201) 
%1 Event type (ald) 
%2 Error number
Meaning The event notification failed. 
Description cannot recv event [%1] (B202) 
%1 Error number
Meaning The event could not be received. 
Description audio message send error %1 [%2] (B203) 
%1 Message type
%2 Error number
Meaning The audio message could not be sent. 
Description audio message recv error [%1:%2] (B204) 
%1 Error notification number
%2 Cause of error
Meaning The audio message could not be received. 
Description cannot use audio device for %1 [%2:%3] 
(B301) 
%1 Transmission/reception type (rx | tx)
%2 Error handling (open | write | flush)
%3 Error number
Meaning An audio device error was detected. 
CountermeasureIf the error is not reset automatically, 
arrange for servicing. 
Description audio device initialization error [%1] (B401) 
%1 Error number
Meaning The audio device could not be initialized. 
The audio server stops. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description audio initialization error [%1] (B402) 
%1 Error number
Meaning The audio server could not be initialized. 
The audio server stops. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description cannot set config [%1:%2] (B403) 
%1 Error notification number
%2 Error number
Meaning The settings could not be updated. The 
audio server stops. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description %1 video (V001) 
%1 Starting or stopping 
Meaning The video server was started/stopped. 
Description starting intelligent. (V020) 
Meaning Intelligent service was started.
Description shutdown intelligent. (V020) 
Meaning Intelligent service was shut down.
Description video %1 warning - %2 (V200) 
%1 Video number
%2 Error number
Meaning An error that permits recovery of the video 
input system was detected. 
CountermeasureChange image size or Q value, or decrease 
data size for each JPEG image.  
						

							156
V320 Internal error in intelligent service [err] 
V321 Pseudo mode setting error in intelligent service 
[err] 
V400 Video input initialization error [crit] 
V401 Video input command error [crit] V402 Video input frozen [crit] 
V403 Video input error [crit] 
V420 Could not start intelligent service [crit] 
V421 Intelligent service error [crit] 
Description cannot work intelligent [%1] [%2] [%3] . 
(V320) 
%1 Error number
%2 Cause of error
%3 Error information
Meaning An internal error occurred in intelligent 
service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description pseudo mode setting fail. (V321) 
Meaning An error occurred in the pseudo mode 
setting of intelligent service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description video %1 initialization failure - %2 (%3) 
(V400) 
%1 Video number
%2 Process description
%3 Error details
Meaning The video input function was stopped 
because the video input system could not 
be initialized. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description video %1 command error - %2 (%3) (V401) 
%1 Video number
%2 Process description
%3 Error details
Meaning The video input function was stopped 
because a video input command could not 
be processed. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description video %1 stalled (V402) 
%1 Video number
Meaning The video input function was stopped 
because video generation stopped. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description video %1 fatal error - %2 (V403) 
%1 Video number
%2 Error number
Meaning The video input function was stopped 
because an error that does not permit 
recovery of the video input system was 
detected. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description intelligent initialization error [%1] [%2] . 
(V420) 
%1 Error number
%2 Cause of error
Meaning Failed to initialize intelligent service.
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description intelligent working error [%1] [%2] . (V421) 
%1 Error number
%2 Cause of error
Meaning An error that does not permit recovery 
occurred while intelligent service was 
running. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing.  
						

							List of Log Messages
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Appendix
„Application (SD Memory Card) Messages
M001 Starting and stopping of SD memory card 
control module [info] 
M201 SD memory card write protection [warning]
M203 Not enough space on SD memory card [warning]
M204 Invalid file removed [warning]
M301 SD memory card control module error [err]
„HTTP Server Messages
H143 User name specification error [notice] 
H144 Password specification error [notice] H201 Timeout disconnect [warning] 
„System Messages
S001 System started [info] 
S002 System settings changed [info] 
S010 Event service started [info] 
S011 Event service shut down [info] 
S012 External device service started [info] 
S013 External device service shut down [info] 
S014 Timer service started [info] 
S015 Timer service shut down [info] 
Description %1 sdctrl (M001) 
%1 Starting or stopping 
Meaning The SD memory card control module (sdctrl) 
has started or stopped.
Description Read only filesystem (M201)
Meaning A write-protected SD memory card is 
inserted.
Description There is not available space (M203)
Meaning Insufficient SD memory card capacity.
Description Invalid file %1 was removed. (M204)
%1 Name of removed file
Meaning An invalid file was removed.
Description %1 process failure (M301)
%1 mount or unmount
Meaning Mount or unmount process failed.
Description (http_auth.c.XXX) get_password failed, 
IP:%1 (H143) 
%1 IP address
Meaning An unknown user was specified in user 
authentication. 
Description (http_auth.c.XXX) password doesnt match 
for %1 username%2, IP:%3 (H144) 
%1 URL XSS vulnerability countermeasure 
implementation (process equivalent to ftpd) 
%2 User Name
%3 IP address
Meaning A wrong password was specified in user 
authentication. 
Description a request for %1 timed out after writing %d 
seconds (H201)
%1 Request URI
%d 360 (Timeout time)
Meaning Disconnected due to HTTP server timeout 
(360 sec.). 
Description starting paramd (S001)
Meaning Parameter management module started. 
Description Updated system settings. (S002)
Meaning Settings not requiring rebooting were 
changed. 
Description starting event (S010) 
Meaning The event service was started.
Description shutdown event (S011) 
Meaning The event service was shut down.
Description starting extio (S012) 
Meaning The external device input/output service 
was started.
Description shutdown extio (S013) 
Meaning The external device input/output service 
was shut down.
Description starting timer (S014) 
Meaning The timer service was started.
Description shutdown timer (S015) 
Meaning The timer service was shut down. 
						

							158
S070 Change to SSL certificate [info] 
S220 PAN/TILT operation warning [warning]
S302 Error on saving settings [err]
S303 Error on saving settings [err]
S307 Error on saving settings [err] S310 Working error in event service [err] 
S311 Working error in external input/output service 
[err] 
S312 Working error in timer service [err] 
S320 PAN/TILT operation error [err]
Description ssl: succeeded to %1 certificate (S070) 
%1 generate | load | delete | restore 
Meaning A certificate was generated/loaded/deleted/
restored
CountermeasureNone
Description %1 warning detected. [%2] (S220)
%1 PAN | TILT
%2 Warning details
Meaning An error occurred during operation or 
stopping of PAN/TILT.
CountermeasureCheck that the camera is not touching the 
dome, etc.
Description Can’t update system settings (S302)
Meaning An error generated while the system was 
saving a setting. Setting could not be saved.
CountermeasureProvide enough memory space by deleting 
unnecessary files in the user memory area, 
etc.
Description Can’t update files of system settings (S303)
Meaning An error generated while the system was 
saving a setting. Setting could not be saved.
CountermeasureProvide enough memory space by deleting 
unnecessary files in the user memory area, 
etc.
Description (vbadmin.c XXX) Cant update system 
settings (S307) 
Meaning An error generated while the settings were 
saved by the setup protocol. Setting could 
not be saved. 
CountermeasureProvide enough memory space by deleting 
unnecessary files in the user memory area, etc. 
Description cannot work event [%1] [%2] [%3] (S310) 
%1 Error number
%2 Cause of error
%3 Error information
Meaning An error occurred while the event service 
was running. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description cannot work extio [%1] [%2] [%3] (S311) 
%1 Error number
%2 Cause of error
%3 Error information
Meaning An error occurred while the external input/
output device service was running. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description cannot work timer [%1] [%2] [%3] (S312) 
%1 Error number
%2 Cause of error
%3 Error information
Meaning An internal error occurred in the timer service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description %1 error occurred. [%2] (S320) 
%1 PAN | TILT
%2 Warning details
Meaning An error occurred during operation or 
stopping of PAN/TILT.
CountermeasureCheck that the camera is not touching the 
dome, etc.
If the error is not caused by problems such 
as contact with peripheral items, the camera 
needs to be serviced.  
						

							List of Log Messages
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8
Appendix
S410 Event service initialization error [crit] 
S411 External input/output service initialization error 
[crit] 
S412 Timer service initialization error [crit] 
S413 Timer service runtime error [crit] 
„Camera Messages
C201 Day/Night Mode switching warning [warning] 
„RTP-related Messages
R001 Startup of RTP distribution module [info]
R002 Stopping of RTP distribution module [info]
R003 RTSP PLAY request received [info]
R004 RTSP TEARDOWN request received [info]
Description event initialization error [%1] [%2] (S410) 
%1 Error number
%2 Cause of error
Meaning An error occurred in the initialization of the 
event service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description extio initialization error [%1] [%2] (S411) 
%1 Error number
%2 Cause of error
Meaning An error occurred in the initialization of the 
external input/output device service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description timer initialization error [%1] [%2] (S412) 
%1 Error number
%2 Cause of error
Meaning An error occurred in the initialization of the 
timer service. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description timer working error [%1] (S413) 
%1 Error number
Meaning An error occurred while the timer service 
was running. 
CountermeasureIf the problem persists after rebooting, the 
camera is faulty. Arrange for servicing. 
Description Can’t switch Day/Night mode, because 
current mode is Auto. (C201)
Meaning Day/Night Mode could not be switched.
CountermeasureSet Day/Night Mode to manual.
Description starting media_plane (R001)
Meaning RTP distribution module started.
Description stopping media_plane (R002)
Meaning RTP distribution module stopped.
Description PLAY received: client_IP=%1, profile=%2, 
num_of_sessions=%3(V=%4,A=%5, 
M=%6,BC=%7) (R003)
%1 Client IP address
%2 Profile name of requested PLAY
%3 Total number of client sessions
%4 Total distribution count of Video stream
%5 Total distribution count of Audio stream
%6 Total distribution count of Metadata stream
%7 Total distribution count of 
AudioBackChannel
Meaning RTSP PLAY request was received.
Description TEARDOWN received: client_IP=%1, 
profile=%2, num_of_sessions=%3(V=%4,
A=%5,M=%6,BC=%7) (R004)
%1 Client IP address
%2 Profile name of requested TEARDOWN
%3 Total number of client sessions
%4 Total distribution count of Video stream
%5 Total distribution count of Audio stream
%6 Total distribution count of Metadata stream
%7 Total distribution count of 
AudioBackChannel
Meaning RTSP TEARDOWN request was received. 
						

							160
R005 Starting multicast [info]
R006 Stopping multicast [info]
R101 RTP session timeout [notice]
R102 Information acquisition failure (RTP payload 
size) [notice]
R102 Information acquisition failure (IP address) 
[notice]R103 RTSP authentication failure [notice]
R107 RTSP authentication failure or missing 
authentication information [notice]
R107 Insufficient resources [notice]
R301 Distribution communication error [err]
R302 Information acquisition failure from paramd [err]
R303 Metadata distribution initialization failure [err]
Description start multicast: profile=%1, 
num_of_sessions=%2(V=%3,A=%4,M=%5,
BC=%6) (R005)
%1 Client IP address
%2 Profile name of requested 
MulticastStreaming START
%3 Total distribution count of Video stream
%4 Total distribution count of Audio stream
%5 Total distribution count of Metadata stream
%6 Total distribution count of 
AudioBackChannel
Meaning Multicast was started.
Description stop multicast: profile=%1, 
num_of_sessions=%2(V=%3,A=%4, 
M=%5,BC=%6) (R006)
%1 Client IP address
%2 Profile name of requested 
MulticastStreaming STOP
%3 Total distribution count of Video stream
%4 Total distribution count of Audio stream
%5 Total distribution count of Metadata stream
%6 Total distribution count of 
AudioBackChannel
Meaning Multicast was stopped.
Description session timeout: session ID=%1 (R101)
%1 Session ID
Meaning RTP session has timed out.
Description cannot get parameter: RTP_payload_size 
(R102)
Meaning Information acquisition has failed (RTP 
payload size).
Description cannot get parameter: IP_address (R102)
Meaning Information acquisition has failed (IP 
address).Description RTSP authorization error (R103)
Meaning RTSP authentication has failed.
Description RTSP Error: error_code=401: Unauthorized 
(R107)
Meaning RTSP authentication has failed or 
authentication information is missing.
Description RTSP Error: error_code=503: Service 
Unavailable (R107)
Meaning Service unavailable due to insufficient 
resources.
For example, the max. number of RTP 
connections exceeded.
Description message queue open error: %1 (R301) 
%1 Modules that generate errors
RTP_CTRL_QUEUE
RTP_DATA_QUEUE
VIDEO_CTRL_QUEUE
VIDEO_DATA_QUEUE
AUDIO_CTRL_QUEUE
AUDIO_DATA_QUEUE
EVENT_CTRL_QUEUE
RECVQ_META
SENDQ_MEDIA
Meaning A communication error occurred between 
modules.
CountermeasureIf the problem persists after repeated 
attempts and rebooting, the camera may be 
faulty. Arrange for servicing.
Description cannot get parameter: %1 (R302)
%1 user_account: User account
IP_address: IP address of the camera
profile_media_configuration: 
MediaConfiguration information
RTSP_port_number: RTSP port number
Meaning Information acquisition from paramd has 
failed.
Description metadata initialization error (R303)
Meaning Metadata distribution initialization has failed.