Canon Lbp 5000 User Guide

7-34
Troubleshooting
7
Installation Problems
6Right-click [USB Printing Support], then select [Uninstall] 
from the pop-up menu.
For Windows 98, select [Canon LBP5000], for Windows Me, select [Canon CAPT 
USB Device], and then click [Remove].
IMPORTANT
•If the USB class driver is under [Other Devices], the printer is not installed properly. 
According to your operating system, select and delete any one of [Canon 
LBP5000], [Canon CAPT USB Device], or [Unknown device].
•Never delete any drivers for other...

7-35
Troubleshooting
7
Installation Problems
9Disconnect the USB cable from the computer, then restart 
Windows.
After Windows restarts, reinstall the CAPT software. (See Installing the CAPT 
Software, on p. 3-4)
Problems on Local Installation
When installing the printer driver from the CD-ROM, the printer is not recognized 
automatically even after the USB cable is connected.
Cause 1 The USB cable has already been connected and the printer is ON before 
installing the printer driver.
Remedy Turn the...

7-36
Troubleshooting
7
Installation Problems
[Local printer attached to this computer]* cannot be selected in the [Add Printer Wizard] 
dialog box (Windows 2000/XP/Server 2003).
Cause Installation was performed by a user who is not a member of Administrators.
Remedy CAPT (Canon Advanced Printing Technology) software needs to be installed by 
a member of Administrators. Have a user with the correct permissions to install 
the software.
* On Windows 2000, this becomes [Local Printer].
Installation Problems...

7-37Problems on Installing the Network Board
7
Troubleshooting
Problems on Installing the Network Board
On checking the operation of the network board, if you find that all the indicators on 
the network board are off, or the ERR indicator is on or keeps blinking for a long 
time and does not go off, take the following measures.
NOTE
For details on problems on installing the CAPT software, see Chapter 4  
Troubleshooting in Network Guide.
All the indicators on the network board are off.
Cause 1 The LAN...

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Troubleshooting
7
Problems on Installing the Network Board
Cause 6 The hardware of the network board is in an abnormal condition.
Remedy Report the problems to your local authorized Canon dealer.
The ERR indicator on the network board is on.
Cause The network cable is disconnected or broken, or the network board is not 
installed properly.
Remedy 1 Make sure the network cable is connected properly.
Remedy 2 Replace the network cable with a proper one and check if there is no 
disconnection or...

7-39Miscellaneous Problems
7
Troubleshooting
Miscellaneous Problems
LBP5000 does not function properly.
Cause 1 LBP5000 is not specified as the default printer.
Remedy Specify it as the default printer.
Cause 2 The CAPT software may not be installed properly.
Remedy In order to check if the CAPT software is installed properly, print from an 
application. If you cannot print properly, uninstall the CAPT software and install 
it again. (See Uninstalling the CAPT Software, on p. 3-75, Installing the 
CAPT...

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Troubleshooting
7
Miscellaneous Problems
When the printer is shared over a network, it takes a long time to obtain the status in the 
Printer Status Window.
Cause You are using a computer with Windows XP Service Pack 2 or another 
operating system equipped with Windows Firewall as the print server, and 
Windows Firewall is configured to block communication with the client 
computers.
Remedy Start up the print server, then configure Windows Firewall to unblock 
communication with the client computers....

7-41Confirming the Printer Features
7
Troubleshooting
Confirming the Printer Features
This printer is provided with a function of Configuration Page Print that allows you to 
confirm the optional settings of the printer, settings for [Device Settings] in the 
[Options] menu in the Printer Status Window, and the current printer status such as 
[Number of Total Printed Pages]. The printer driver is also provided with a function 
of Network Status Print that allows you to check the version of the optional...

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Troubleshooting
7
Confirming the Printer Features
3Click [OK].
Configuration Page Print is printed.
4Confirm the contents of the Configuration Page Print.
Configuration Page Print prints information as shown in the following figure. You 
can confirm the optional settings of the printer, settings for [Device Settings] in 
the [Options] menu in the Printer Status Window, and the current printer status 
such as [Number of Total Printed Pages].
 

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Troubleshooting
7
Confirming the Printer Features
IMPORTANT
This is a sample of Configuration Page Print. The contents may differ from the 
Configuration Page Print printed by your computer.