Canon Lbp 5000 User Guide

7-24
Troubleshooting
7
Print Quality Problems
Cause 3 Appropriate paper is not being used.
Remedy Replace the paper with one that can be used and print again. (See Paper 
Requirements, on p. 2-2)
Cause 4 Data was sent before completing calibration, such as when the printer was first 
turned ON.
Remedy Make sure that the   (Ready) indicator is on before sending data to the printer.
The colors of thin lines or filled-in patterns are different from the specified colors, or do not 
appear at all.
Cause 1 Some...

7-25
Troubleshooting
7
Print Quality Problems
Remedy 2 Adjust [Gamma] in the printer driver.
In order to specify the setting for [Gamma], display the [Matching] sheet by 
selecting the [Manual Color Settings] check box in the [Quality] sheet, and then 
clicking [Color Settings].
Streaks appear in the gradated portions when printing diagrams with gradations.
Cause [Use Pure Black] is applied to the gray color portions of the streaks in the 
diagrams.
Remedy Set [Use Pure Black] to [Never] in the printer....

7-26Paper Problems
Troubleshooting
7
Paper Problems
Paper comes out wrinkled.
Cause 1 Paper is loaded in the paper cassette or manual feed slot at an angle.
RemedyLoad the paper in the paper cassette or manual feed slot straight. (See Loading 
Plain Paper, Heavy Paper, Transparencies, or Labels in the Paper Source, on 
p. 2-14, Loading Index Card Size Media in the Paper Source, on p. 2-26, 
Loading Envelopes in the Paper Source, on p. 2-37, Loading Custom Size 
Paper (Non-Standard Paper) in the Paper...

7-27
Troubleshooting
7
Paper Problems
Flaps of the envelopes stick to the body.
Cause 1 Envelopes are inappropriate.
RemedyReplace the envelopes with those that can be used and print again. (See Paper 
Requirements, on p. 2-2)
Cause 2 The printer is being used in a high-humidity environment.
Remedy Set [Special Print Mode] to [Special Settings 2] in the printer driver. If this solves 
the problem, set [Special Print Mode] to [Off].
In order to specify the setting for [Special Print Mode], display the...

7-28When Nothing is Printed
Troubleshooting
7
When Nothing is Printed
Check the following items if nothing is printed when printing from an application:
1Check if any error message is displayed in the Printer Status 
Window.
IMPORTANT
If not, uninstall the CAPT software and install it again. (See Uninstalling the CAPT 
Software, on p. 3-75)
2Print a test page.
For Windows  98/Me
❑
Click [Print Test Page] in the [General] sheet in the [Printer Properties] dialog 
box.
For Windows 2000/XP/Server 2003
❑...

7-29Installation Problems
7
Troubleshooting
Installation Problems
If USB Class Driver and LBP5000 Printer Driver cannot be installed properly, 
perform the following procedure to check problems.
NOTE
For details on problems on the network installation, see Chapter 4  Troubleshooting in 
Network Guide.
Uninstall the USB class driver. See 
Uninstalling the USB Class 
Driver, on p. 7-32. Uninstall the CAPT software with 
Uninstaller. See Uninstalling the 
CAPT Software, on p. 3-75.
Uninstall the CAPT...

7-30
Troubleshooting
7
Installation Problems
When Uninstallation Fails
If you cannot uninstall the CAPT software using the Uninstaller that was created 
during installation, use the following procedure to uninstall the CAPT software from 
[Add or Remove Programs] ([Add/Remove Programs Properties] for Windows 98/
Me; [Add/Remove Programs] for Windows 2000).
1From the [Start] menu, select [Control Panel], and then click 
[Add or Remove Programs].
For Windows 98/Me/2000: From the [Start] menu, select...

7-31
Troubleshooting
7
Installation Problems
3Select the name of this printer, then click [Delete].
4Click [Yes].
Uninstallation starts. Please wait a moment.
5Click [Exit].
The [Delete Printer] dialog box closes.
6Restart Windows.
 

7-32
Troubleshooting
7
Installation Problems
Uninstalling the USB Class Driver
Uninstalling the USB class driver is required when you cannot install the CAPT 
software properly after uninstalling it once or when you cannot uninstall the CAPT 
software.
1Make sure that the computer is connected to the printer with 
the USB cable and that the printer is ON.
2From the [Start] menu, select [Control Panel], and then click 
[Add or Remove Programs].
For Windows 98/Me/2000: From the [Start] menu, select...

7-33
Troubleshooting
7
Installation Problems
NOTE
If [Canon LBP5000] is displayed in the [Add or Remove Programs] dialog box (the 
[Add/Remove Programs] dialog box for Windows 2000; the [Add/Remove 
Programs Properties] dialog box for Windows 98/Me), see When Uninstallation 
Fails (p. 7-30) to delete [Canon LBP5000] from the [Add or Remove Programs] 
dialog box (the [Add/Remove Programs] dialog box for Windows 2000; the [Add/
Remove Programs Properties] dialog box for Windows 98/Me).
4From the [Start]...