Canon Lbp 3200 User Guide

Service Error Display6-14
Troubleshooting
6
Service Error Display
If the printer has a problem and does not work properly, the service error messages 
shown below appear on the Printer Status Window.
Service ErrorCauseRemedy
A problem occurs in the 
fixing unit.Follow the instructions in (see  
When a Fixing Unit Error 
Appears, on p. 6-15) to 
contact the store where you 
purchased this printer or your 
service representative.
A problem occurs in the 
scanner.Follow the instructions in (see  
When a...

Service Error Display6-15
Troubleshooting
6
When a Fixing Unit Error Appears
If a fixing unit error appears, follow the instructions below to contact the store where 
you purchased this printer or your service representative.
1Press   of the power switch to turn OFF the printer aa a a, 
disconnect the USB cable 
bb b b, then unplug the power plug from 
the AC power outlet 
cc c c.
IMPORTANT
After a fixing unit error appears and you turn OFF the printer, never turn ON the 
printer again.
2Contact the store...

Service Error Display6-16
Troubleshooting
6
When a Scanner Error or Service Error Appears
When a scanner error or service error appears, follow the instructions below to turn 
OFF the printer, then turn it ON again. The message may disappear.
1Turn OFF the printer, wait for 10 seconds or longer, then turn 
ON the printer again.
If the error message does not appear, the printer works properly. If the error 
message still appears, proceed to the next step.
2Press   of the power switch to turn OFF the...

Print Quality Problems6-17
Troubleshooting
6
Print Quality Problems
When a problem occurs while using this printer, take the following measures 
depending on the symptoms.
IMPORTANT
•If a message appears in the Printer Status Window, take remedies according to the 
message.
•For details on paper jams, see Paper Jams, on p. 6-3.
•If a symptom that is not indicated in this section occurs, if the indicated remedy does not 
solve the problem, or if you cannot determine the problem, consult the store where...

Print Quality Problems6-18
Troubleshooting
6
Cause 2 The printer is exposed to direct sunlight or strong light.
Remedy Perform the same remedy as for Cause 1. If this does not solve the problem, 
move the printer to a place where it will not be exposed to direct sunlight or 
strong light. Alternatively, move the strong light source away from the printer.
A portion of a page is not printed.
Cause 1 The scale factor is not proper.
Remedy 1 Remove a checkmark from [Manual Scaling] in the printer driver. If...

Print Quality Problems6-19
Troubleshooting
6
The next page is printed from half way through the previous page.
Cause [Line Spacing] or [Lines/Page] in the application is not specified properly.
Remedy Specify [Line Spacing] and [Lines/Page] in the application so that data fits in 
one page, and print again. (See Instruction manual supplied with your 
application.)
Paper comes out wrinkled.
Cause 1 Paper is not loaded in the cassette properly.
Remedy Load paper in the cassette properly. (See Printing on...

Print Quality Problems6-20
Troubleshooting
6
White dust is attached to the printed transparencies.
Cause The transparencies were printed just after other type of paper was printed 
continuously.
Remedy If you make continuous print on other type of paper before printing on 
transparencies, the transparencies may come out with chipped paper attached. 
In this case, wipe and remove the chipped paper with a soft cloth.
Print is partially hollowed out.
Cause 1 Proper paper is not being used.
Remedy Replace...

When Nothing is Printed6-21
Troubleshooting
6
When Nothing is Printed
Check the following items if nothing is printed when performing a print job from the 
application.
1Check if an error message is displayed in the Printer Status 
Window.
2Print a test page.
●For Windows  98/Me
❑
Click the [Printer Properties] dialog box ➞ [General] ➞ [Print Test Page].
●For Windows  2000/XP
❑
Click the [Printer Properties] dialog box ➞ [General] ➞ [Print Test Page].
■When the test page is printed appropriately
Printing...

Installation Problems6-22
Troubleshooting
6
Installation Problems
If USB Class Driver and LBP3200 Printer Driver cannot be installed properly, 
follow the procedure below to check problems.
Uninstall the USB class driver.See Uninstalling the USB Class 
Driver, on p.6-24.
Uninstall the CAPT software 
with Uninstaller.
See Uninstalling the CAPT 
Software, on p.3-49.
Uninstall the CAPT software 
with Uninstaller.
See Uninstalling the CAPT 
Software, on p.3-49.
Uninstall the CAPT software 
with Uninstaller....

Installation Problems6-23
Troubleshooting
6
When Uninstallation Fails
If you cannot uninstall the CAPT software with Uninstaller that has been created at 
the installation, or if the [Canon LBP3200] folder is not displayed on the desktop, 
follow the procedure below to uninstall the CAPT software from [Add/Remove 
Programs] ([Add or Remove Programs] for Windows XP).
1Click the [Start] menu ➞ [Settings] ➞ [Control Panel] ➞ [Add/
Remove Programs].
For Windows XP: Click the [Start] menu ➞ [Control Panel] ➞...