Canon Ir5065 User Guide

							List of Error Messages3-7
Troubleshooting
3
List of Error Messages
List of Error Codes without Messages
If a job or operation does not complete successfully, check the error code, and perform the necessary operations according to the error code displayed. You can check the error code on 
the Details screen under [Log] from the System Monitor screen. (See Job Details, in the 
Reference Guide.)
If a send, receive, or fax job does not complete successfully, the error code is printed in the 
Results column on the Activity Report and Send Report. (See Printing Communication 
Reports, in the Sending and Facsimile Guide.)
Perform the necessary procedures according to the error code.
# 001 
Cause 1 Differently sized originals were scanned, and the Different Size Originals mode was not set. 
Remedy Place your originals, specify the Different Size Originals mode, and try scanning again. 
Cause 2 Differently sized originals were scanned in the 2-Sided mode, and the Different Size Originals mode was not set. 
Remedy Place your originals, specify the 2-Sided and Different Size Originals modes, and try scanning again.
# 009 
Cause 1 There is no paper. 
Remedy Load paper. (See Paper Drawers, in the Reference Guide.) 
Cause 2 The paper drawer is not inserted correctly into the machine. 
Remedy Insert the paper drawer properly. (See Paper Drawers, in the Reference Guide.)
 
						

							List of Error Messages3-8
Troubleshooting
3
# 037 
Cause Documents could not be received because there was insufficient memory available. 
Remedy Erase unnecessary documents and documents with errors from memory to increase the amount of available memory. (See Chapter 2, Introduction to the Mail Box Functions, in the Copying and Mail Box Guide, and Chapter 6, Receiving Documents, in the Sending and Facsimile Guide.)
#099
Cause Copying/printing was interrupted.
Remedy Try copying/printing again.
# 701 
Cause 1 The specified Department ID does not exist, or the password has changed. 
Remedy Enter the correct Department ID or password using   -   (numeric keys) on the control panel, and try again. 
Cause 2 The Department ID or password was changed while the machine was processing a job. 
Remedy Change the Department ID and password, and try again. If you do not know the password, contact your System Manager. 
Cause 3  is set to Off. 
Remedy Set  is set to On.
# 703 
Cause The hard disk is full, and no more images can be scanned. 
Remedy 1 Wait a few moments, and try scanning again after other send jobs are complete. 
Remedy 2 Erase documents stored in inboxes. If the machine still does not operate normally, turn the main power OFF, and then back ON again. (See Main Power and Control Panel Power, in the Reference Guide.)
 
						

							List of Error Messages3-9
Troubleshooting
3
# 711 
Cause The inbox memory is full. 
Remedy Erase the unnecessary documents stored in the inbox. (See Chapter 2, Introduction to the Mail Box Functions, in the Copying and Mail Box Guide, and Chapter 6, Receiving Documents, in the Sending and Facsimile Guide.
# 712 
Cause The maximum number of documents are already stored in the inbox. 
Remedy Erase the unnecessary documents stored in the inbox. (See Chapter 2, Introduction to the Mail Box Functions, in the Copying and Mail Box Guide, and Chapter 6, Receiving Documents, in the Sending and Facsimile Guide.
# 749 
Cause You could not execute the job because a service call message is being displayed. 
Remedy Turn the main power OFF, wait for 10 or more seconds, and turn the main power back ON. If the machine still does not work normally, turn the main power OFF, disconnect the machine, and contact your local authorized Canon dealer. (See Main Power and Control Panel Power, in the Reference Guide.)
# 759 
Cause An error occurred while sending the URL of a User Inbox. 
Remedy Contact your System Manager.
# 816 
Cause You cannot print because the set page limit total has been reached. 
Remedy Contact your System Manager.
# 817 
Cause A communication error occurred between your machine and remote copy printers. 
Remedy Try delivering device information again after the client machine finishes processing the job.
 
						

							List of Error Messages3-10
Troubleshooting
3
# 823 
Cause Unable to connect with the remote copy printers. 
Remedy Check the network, and try again. If the machine still does not operate correctly, contact your system manager.
# 824 
Cause A communication error occurred with the remote copy printers. 
Remedy Check the network, and try again. If the machine still does not operate correctly, contact your system manager.
# 825 
Cause 1 The Department ID and password set on the host machine do not match those registered in the remote copy printers. 
Remedy Register your Department ID and password in the remote copy printers, or use a remote copy printer in which your Department ID and password are registered.
Cause 2 Reserved or current print jobs cannot be performed in the remote copy printer because the Department ID and password have been deleted, or the password has been changed.
Remedy Contact your System Manager, or make sure that the Department ID and password set in the host machine match the ones registered in the remote copy printer.
# 849 
Cause Device information could not be delivered because the client machine is processing a job. 
Remedy Try delivering device information again after the client machine finishes processing the job.
# 850 
Cause Device information could not be delivered because a screen relating to the delivered device information is being displayed. 
Remedy Try delivering the device information again after the screen is cleared from the client machine.
 
						

							List of Error Messages3-11
Troubleshooting
3
# 851 
Cause 1 There is insufficient memory remaining in the system. 
Remedy Check the systems available memory, and delete any unnecessary documents stored in inboxes. 
Cause 2 The machines memory is full. 
Remedy Erase unnecessary documents and documents with errors from memory to increase the amount of available memory. (See Chapter 2, Introduction to the Mail Box Functions, in the Copying and Mail Box Guide, and Chapter 6, Receiving Documents, in the Sending and Facsimile Guide.
Cause 3 The scanned document cannot be stored because there are more than 1,500 documents in the specified inbox. 
Remedy If there are a large number of documents, delete the unnecessary ones from the specified inbox.
# 852 
Cause An error occurred because the main power switch was turned OFF while a job was being processed. 
Remedy Check to see if the main power switch is turned ON. Try processing the job again, if necessary.
 
						

							List of Error Messages3-12
Troubleshooting
3
# 853 
Cause 1 When trying to print a large number of pages, the job is not performed due to insufficient memory resources. 
Remedy Reduce the number of pages to print, or perform the print job again when no other jobs are reserved. 
Cause 2 The job could not be processed, because it was cancelled from the printer driver while the print data was being sent to the machine. 
Remedy Try printing again. 
Cause 3 The spool memory is full when Use Spooler in Network Settings in System Settings (from the Additional Functions screen) is set to On, therefore, data received from the host could not be spooled. 
Remedy Set Use Spooler in Network Settings in System Settings (from the Additional Functions screen) to Off, and try sending the print data again. (See Chapter 3, Using a TCP/IP Network, in the Network Guide.) 
Cause 4 The maximum amount of data that can be received has been exceeded. (See Chapter 6, Receiving Documents, in the Sending and Facsimile Guide.) 
Remedy Try printing the documents again after all current jobs are complete. If you still cannot print, check the sent data. 
Cause 5 The number of secured documents exceeded the maximum limit that can be reserved at a time. 
Remedy Print or erase the secured documents that are stored in the machine, and try printing again.
# 854 
Cause Device information could not be delivered because the client machine has Restrictions for Receiving Device Info. in Device Information Delivery Settings in System Settings (from the Additional Functions screen) set to On. 
Remedy Try delivering device information again after setting Restrictions for Receiving Device Info. in Device Information Delivery Settings in System Settings (from the Additional Functions screen) to Off.
 
						

							List of Error Messages3-13
Troubleshooting
3
# 855 
Cause Device information could not be delivered because a language that the client machine does not support was included in the device information. 
Remedy Contact your local authorized Canon dealer.
# 856 
Cause The job was cancelled because there was not enough free space on the hard disk to store the temporary data. 
Remedy Contact your System Manager.
# 857 
Cause Data reception timed out, or the job was cancelled at the host. 
Remedy Check that the network is functioning properly, and then try printing again.
# 858 
Cause There is a problem with the print data sent from an external application. 
Remedy Check the settings of the data sent to the machine, make sure they are compatible with the machine, and try sending the data again.
# 859 
Cause 1 A compression error occurred with the image data. 
Remedy Check the print settings, and try printing again.
Cause 2 An original was not scanned properly, or the orientation of the original was incorrect. 
Remedy Check the scan settings, and try scanning again.
 
						

							List of Error Messages3-14
Troubleshooting
3
# 860 
Cause 1 A paper jam occurred during printing. 
Remedy Try printing again.
Cause 2 Recovery printing was not performed. 
Remedy Try printing again.
Cause 3 You tried to print on a transparency sheet made for colour copies. 
Remedy Load transparencies made for black-and-white copies into the machine and then try printing again.
# 861 
Cause An error occurred while processing PDL data or image data. 
Remedy Confirm the print settings you made when printing from a computer.
# 862 
Cause 1 The saddle finisher trays have exceeded their stacking limits. (See Chapter 9, Appendix, in the Reference Guide.) 
Remedy Change the print data or print settings, and try printing again.
Cause 2 A combination of settings which is not supported was set. 
Remedy Change the print data or print settings, and try printing again.
Cause 3 Image data or data which is not guaranteed to be compatible was printed. 
Remedy Change the print data or print settings, and try printing again.
 
						

							List of Error Messages3-15
Troubleshooting
3
# 863 
Cause An error occurred while processing PDL data or image data. 
Remedy Check the settings, and try printing again.
# 864 
Cause 1 The external controller or controller board is not attached, or is not functioning properly. 
Remedy Contact your System Manager.
Cause 2 The external controller or controller board cannot be recognized correctly. 
Remedy Contact your System Manager.
# 865 
Cause The Mail Box function is restricted. 
Remedy Contact your System Manager.
 
						

							List of Error Messages3-16
Troubleshooting
3