Canon Imageclass Mf7470 User Guide

Troubleshooting
11‑4

3 Continue to follow the procedure 
and instructions on the touch 
panel display.
Once you have cleared all of the jammed 
paper in locations other than the feeder, 
printing or copying resumes.
If there is paper that still needs to be 
removed, a screen indicating how to clear 
that paper jam appears on the touch panel 
display. Repeat the procedure from step 1.
You do not have to re‑enter the number 
of copies or prints, even if you are printing 
multiple sets. The machine...

11‑5
Troubleshooting

Feeder
If a paper jam occurs in the feeder, a screen similar to the one shown below appears on 
the touch panel display. Check the location of the paper jam, and follow the procedure 
described below, and the procedure that appears on the touch panel display, to remove the 
jammed paper.
1 Open the feeder cover.
2 Remove any jammed originals.
Do not pull the jammed original forcefully. 
Doing so may tear the original.
3 Open the inner cover (A), holding it 
by its front tab.
4 Turn...

Troubleshooting
11‑6

If you cannot remove the original, proceed to 
step 5.
5 Close the inner cover.
Be careful not to get your fingers caught.
6 Close the feeder cover.
Be careful not to get your fingers caught.
7 Open the feeder and remove any 
jammed originals.
8 Close the feeder.
Be careful not to get your fingers caught.
9 Follow the instructions on the 
touch panel display.
The screen indicating the location of the 
paper jam repeatedly appears on the touch 
panel display until the paper jam is...

11‑7
Troubleshooting

Stack Bypass
If a paper jam occurs inside the stack bypass, a screen similar to the one shown below 
appears on the touch panel display. Check the location of the paper jam, and follow the 
procedure described below, and the procedure that appears on the touch panel display, to 
remove the jammed paper.
1 Remove all paper from the stack 
bypass.
2 Remove any jammed paper.
If you cannot remove the jammed paper, 
follow the procedures described in “Fixing 
Unit (Inside the Main...

Troubleshooting
11‑8

Fixing Unit (Inside the Main Unit)
If a paper jam occurs in the fixing unit area, a screen similar to the one shown below 
appears on the touch panel display. Check the location of the paper jam, and follow the 
procedure described below, and the procedure that appears on the touch panel display, to 
remove the jammed paper.
1 Press the button on the left cover 
of the main unit, and open the left 
cover.
2 Push down the green fixing lever.
The parts located around the exit slot...

11‑9
Troubleshooting

3 Use the green tab to lift up the exit 
slot cover and remove any jammed 
paper.
4 While holding down the lever on 
the right corner of the fixing unit, 
open the upper cover of the fixing 
unit and remove any jammed 
paper.
5 Remove any jammed paper that is 
protruding from the lower part of 
the fixing unit.
The parts inside the fixing unit are subject to 
high‑temperatures. When removing jammed 
paper, take care not to touch anything in this 
area, except the upper cover.
6...

Troubleshooting
11‑10

7 Place your hand where the hand 
symbol () is located on the left 
cover of the main unit, and then 
gently close the left cover until 
it clicks into place in the closed 
position.
Be careful not to get your fingers caught.
8 Follow the instructions on the 
touch panel display.
The screen indicating the location of the 
paper jam repeatedly appears on the touch 
panel display until the paper jam is entirely 
cleared. For more information, see “Clearing 
Jams,” on p. 11‑2.
 

11‑11
Troubleshooting

Duplex Unit
If a paper jam occurs inside the duplex unit, a screen similar to the one shown below 
appears on the touch panel display. Check the location of the paper jam, and follow the 
procedure described below, and the procedure that appears on the touch panel display, to 
remove the jammed paper.
1 Press the button on the left cover 
of the main unit, and open the left 
cover.
2 Remove any jammed paper.
Some parts of the duplex unit are subject to 
high temperature. When...

Troubleshooting
11‑12

When removing the jammed paper from the 
bottom of the duplex unit, pull the jammed 
paper slightly toward the inside. Do not pull 
the jammed paper right below.
3 Place your hand where the hand 
symbol () is located on the left 
cover of the main unit, and then 
gently close the left cover until 
it clicks into place in the closed 
position.
Be careful not to get your fingers caught.
4 Follow the instructions on the 
touch panel display.
The screen indicating the location of the...

11‑13
Troubleshooting

Paper Drawer 1
If a paper jam occurs inside the paper drawer 1, a screen similar to the one shown below 
appears on the touch panel display. Check the location of the paper jam, and follow the 
procedure described below, and the procedure that appears on the touch panel display, to 
remove the jammed paper.
1 Press the button on the left cover 
of the main unit, and open the left 
cover.
2 Open the paper drawer’s left cover.
3 Remove any jammed paper.