Canon Imageclass Mf7470 User Guide

Maintenance
10‑22

U.S.A. PROGRAM
Packaging
Option A-1: Single Box Return
Repackage the empty cartridge utilizing the wrapper and pulp mould end‑blocks from 
the new cartridge’s box.
Place the empty cartridge in the box of your new cartridge. Seal the box.
Option B: Volume Box Return
We encourage you to use this option as a more efficient way to ship cartridges.
Place as many cartridges as possible into one box. 
Carefully seal the box with tape;
or
Call 1-800-OK-Canon to receive your free eight...

10‑23
Maintenance

Option A-2: Multiple Box Return
We encourage you to use this option as a more efficient way to ship cartridges.Complete Option A ‑1.
Bundle multiple cartridge boxes together securely with tape.
Please be sure that the shipment does not exceed UPS specifications.
Maximum weight = 70 lb. (31.8 kg)
Maximum length = 108 in. (2,743 mm)
Maximum girth (length + 2 x width + 2 x height) = 130 in. (3,302 mm)
If your shipment exceeds the above limits, please call 1-800-OK-Canon for special...

Maintenance
10‑24

Shipping
Apply the UPS authorized returning label provided in this guide.
Residents of Alaska and Hawaii: Do not use the UPS authorized returning label. For Alaska 
and Hawaii Canon set up alternative mail service with the U.S. Postal Service.
Please call 1-800-OK-Canon to receive U.S. Postal Service merchandise returning label.
Option: UPS Pick-up
Give the shipment to your UPS driver when you receive your next regular delivery;
or
Take the shipment to your local UPS receiving point....

10‑25
Maintenance

CANADA PROGRAM-CANADA PROGRAMME
Option A: Single Box Return
Repackage the empty cartridge utilizing the wrapper and pulp mould end‑blocks from 
the new cartridge’s box.
Place the empty cartridge in the box of your new cartridge. Seal the box.
Apply the Canon Canada Inc./Canada Post label provided in this brochure. Canon’s 
labels are specially marked so that Canon pays the postage.
Deposit your empty cartridge in any full size street mailbox or take it to your local 
Canada Post...

Maintenance
10‑26

Apply the Canon Canada Inc./Canada Post label provided in this brochure. 
Canon’s labels are specially marked so that Canon pays the postage.
Deliver to any local Canada Post outlet or franchise. Customers who hold a Commercial 
pick‑up agreement with Canada Post may have their collection box picked up.
Working to preserve endangered species is a long‑standing Canon interest.
To this end, for every cartridge collected, Canon Canada donates $1, shared equally 
between World Wildlife...

10‑27
Maintenance

Consumables
The following consumables and accessories are available from Canon. For more 
information, contact Canon Authorized Service Facilities or the Canon Customer Care 
Center.
We recommend that you order the following consumables from Canon Authorized 
Service Facilities or the Canon Customer Care Center before your stock runs out.
Paper Stock
In addition to plain paper (11" x 17", LGL, LTR, and STMT ), recycled paper, color paper, 
transparencies (recommended for this...

Maintenance
10‑28

Cartridge
If a message prompting you to replace the cartridge appears on the touch panel display, 
replace the used cartridge with a new one.
When you are replacing a cartridge, be sure to use a cartridge designed for this product.
Never dispose cartridges in a fire or incinerator, as this may result in\
 an explosion.
Do not store cartridges in places exposed to open flames, as this may cause the toner to ignite and result in 
burns or a fire.
Keep cartridge and other consumables out...

Troubleshooting

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Troubleshooting
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Troubleshooting
11‑2

Clearing Jams
If a paper jam occurs, the screen indicating the location of the paper jam and 
instructions on how to clear the paper jam appears on the touch panel display. This 
screen repeatedly appears on the touch panel display until the paper jam is entirely 
cleared. A black circle on the screen indicates the location of the paper jam.
When you press [Recover Later], you can continue operations, such as setting modes 
and scanning originals, without removing the jammed paper...

11‑3
Troubleshooting

When removing paper which has become jammed inside the machine, take car\
e not to allow the toner on the 
jammed paper to come into contact with your hands or clothing, as this w\
ill dirty your hands or clothing. If 
they become dirty, wash them immediately with cold water. Washing them with warm water will set the toner 
and make it impossible to remove the toner stains.
When removing paper which has become jammed inside the machine, remove t\
he jammed paper gently to 
prevent...