Canon Imageclass Mf5960dn User Guide

9-11
Trou\fleshooting
This	message	appears	when	the	paper	size	loaded	in	the	paper	drawer	or	multi-purpose	tray	does	not	match	the	size	specified	in	
,	,	or	
	in	the		menu.	When	this	message	appears,	follo
 w
	the	steps	in	
the	proc

edure
	\felow
 .
 NOTE
Ignore the \fessage and p\Rroceed to print
You can print on paper currently set in the pa\Iper drawer or multi-purpose tray if you press [\fK] to ignore the message. Note that this may cause 
unexpected print results, for example, a part of the image...

9-12
Trou\fleshooting
If	a	pro\flem	occurs	while	the	machine	is	in	use,	try	the	actions	suggested	in	this	section	\fefore	contacting	technical	support
Check the Following First
Is the power switched ON?
Make	sure	that	the	power	cord	is	securely	plugged	into	the	machine	and	into	the	wall	outlet.
Make	sure	that	electricity	is	supplied	from	the	power	cord.
\bse
	another	pow
 er
	cor
 d
	or	check	to	see	if	the	cor
 d
	is	\froken	using	a	voltmet
 er.
Turn	ON	the	power	switch.
If
	this	wor
 ks
Has the power...

9-13
Trou\fleshooting
Does a \fessage appear on the screen?
If	an	error	message	appears	on	the	screen,	see	the	following	section	and	try	the	appropriate	action.
	“Onscreen	Message”	(→ P.	9-8)
Pr
int
	the	transmission	management	repor
 t
	to	see	if	the	repor
 t
	show
 s
	any	err
 ors.
	e-Manual	→	Basic	Operation	→	Printing	List	→	Printing	a	Communication	Management	Report
If
	this	wor
 ks
Is the telephone line connected or configured properly?
Make	sure	that	the	telephone	ca\f le	is	pro perly	con nected....

9-14
Trou\fleshooting
The	machine	cannot	\fe	used	while	the	power	supply	is	cut	off.
When there is a p ower failure, you can or cannot perfor\f the following fax operations.
•	 You
	cannot	send	or	rec

eive
	faxes
 .
•	 You
	may	not	\fe	a\fle	to	make	a	call	using	the	ex

ternal
	telephone
 ,
	depending	on	your	telephone	syst
 em.
•	 You
	may	\fe	a\fle	to	answer	a	call	using	the	ex

ternal
	telephone
 ,
	depending	on	your	telephone	syst
 em.
 IMPORT\bNT 
To save docu\fents in \fe\fory when the power...

9-15
Trou\fleshooting
 NOTE
To contact your local authorized Canon dealer
When a problem occurs that is\I not suggested in the e-Manual, or a problem persists if you follow the instructions, or you cannot determine the 
nature of the problem, contact your local authorized Canon dealer
Paper Curls
Try	one	of	the	following	to	solve	the	pro\flem.
 Da\fp paper is used .
Solution 1Replace	the	paper	stack	with	new	unopened	one.	e-Manual	→	Specifications	→	Paper	→	Supported	Paper	Types
Solution 2Follow	the...

9-16
Trou\fleshooting
Paper Creases
Try	one	of	the	following	to	solve	the	pro\flem.
 T he paper stack is not lo\Raded correctly.
SolutionLoad	the	paper	stack	correctly.	“Loading	Paper”	(→ P.	2-9)
 Da\fp paper is used.
SolutionReplace	the	paper	stack	with	new	unopened	one.	e-Manual	→	Specifications	→	Paper	→	Supported	Paper	Types
 The paper type loaded is not ap\Rpropriate.
SolutionMake	sure	that	the	num\fer	of	sheets	or	the	paper	type	loaded	in	the	paper	drawer	or	multi-purpose	tray	meets	the	paper...

9-17
Trou\fleshooting
Vertical Streaks \bppear on the Output
Try	one	of	the	following	to	solve	the	pro\flem.
 Due t o the paper type or usage conditions, vertical streaks appear on the output.
Solution 1Replace	the	paper	stack	with	new	unopened	one.	e-Manual	→	Specifications	→	Paper	→	Supported	Paper	Types
Solution 2
To copy
Change	the		setting	from	the	opera tion	panel.
T
o print fro\f USB Direct Print or a co\fputer
For
	\bSB	Direc

t
	Pr
 int,
	change	the		setting	in	the	opera
 tion
	panel.
T

o...

9-18
Trou\fleshooting
Toner S\fudges and Sp\Ratters \bppear around Text and I\fages
Try	one	of	the	following	to	solve	the	pro\flem.
 T he paper type loaded is not ap\Rpropriate.
SolutionMake	sure	that	the	num\fer	of	sheets	or	the	paper	type	loaded	in	the	paper	drawer	or	multi-purpose	tray	meets	the	paper	specifications .
	e-Manual	→	Specifications	→	Paper	→	Supported	Paper	Types
 Due to the paper type (for exa\fple, heavy paper) or usage conditions (for exa\fple, dry conditions), toner 
s\fudges and...

9-19
Trou\fleshooting
\b Portion of the Page Is Not Printed
Perform	one	of	the	following	solutions	according	to	the	cause.
 \b docu\fen t with no \fargins was printed.
Solution 1Data	is	printed	with	a	margin	of	5	mm	(10	mm	for	envelopes).	Provide	a	margin	around	the	data.	“Printa\fle	Area”	(→ P.	2-8)
Solution 2
Perform	the	following	procedure	in	the	printer	driver.
1.	Display	the	[Finishing]	sheet.
2.	Click	[A

dvanced
	Setting].
3.	Set	[Enlarge	Pr

int
	Ar
 ea]
	to	[O
 ff ].
  

9-20
Trou\fleshooting
Custo\fer Support (U.S.\b.)
If	you	cannot	solve	a	pro\flem	\fy	referring	to	the	information	
in	this	chapter
,
	con
 tact
	the	Canon	Cust
 omer
	Car
 e
	Cen
 ter
	at	
1-800-OK-

CANON,
	Monda
 y
	through	Fr
 iday,
	\fetw
 een
	8:00	A.M.	
and	8:00	P.M.	EST.	On-line	support	is	av

aila\fle
	24	hours	a	day	at	
http://ww

w.canontechsupport.com.
Please have the following infor\fation ready when 
contacting the Canon Custo\fer Care Center: •	 Product
	name	(imageCLASS	MF5960dn/MF5950dw)...