Canon Imageclass Mf5960dn User Guide

9-1
Ch\fpter
9
Troubleshooting
This	chapter	descri\fes	solutions	for	cases	such	as	paper	jam	and	when	pro\flems	are	not	
solved.
Cle\fring J\fms 9-2
Document Jams in the Feeder 9-2
Paper Jams in the \futput A\Ir ea
 9-\b
Paper Jams in the M

ulti-Purpose Tray
 9-\b
Paper Jams in the P

aper Drawer (Drawer 1 or 2)
 9-\b
Paper Jams in the Back C

over and Duplex Unit
 9-5
Paper Jams in the F

ront Cover
 9-6
Paper Jams in the 2-sided\I 

Transport Guide
 9-7
Onscreen Mess\fge 9-8
\brror Codes
 9-8
When...

9-2
Trou\fleshooting
See “Maintenance and Inspections” (→P. xv) in “Important 
Safety Instructions” as well.
Keys to be used for this operation
	appears	on	the	screen,	a	paper	jam	has	occurred	
in	the	feeder	or	somewhere	inside	the	machine.	To	remo
ve
	the	
jammed	document	or	paper,	follo

w
	the	onscreen	instructions
 .
	“Document	Jams	in	the	Feeder”	(→ P.	9-2)
	“Paper	Jams	in	the	Output	Area”	(→ P.	9-4)
	“Paper	Jams	in	the	Multi-Purpose	Tra y”	(→ P.	9-4)
	“Paper	Jams	in	the	Paper	Drawer	(Dra wer	1	or...

9-3
Trou\fleshooting
4 Move the rele\fse lever (A) to the position shown 
in the figure.
	 		
(A)
5 Remove the j\fmmed document by pulling it 
gently
.
	 		
6 Open the inner cover.
	 		
7 Remove the j\fmmed document by pulling it 
gently
.
	 		
8 Lift the document feeder tr\fy \fnd remove the 
document b
y pulling it gently.
	 		
(A)
9 Put the document feeder tr\fy b\fck into pl\fce.
	 		
10 Close inner cover.
	 		
11 Close the feeder cover.
	 		
12 Open the feeder or the pl\ften gl\fss cover \fnd 
remo...

9-4
Trou\fleshooting
Paper Ja\fs in the Output \brea
Referring	to	the	procedure	on	the	display,	follow	the	steps	
\felow	to	remo
ve
	jammed	paper.
1 Press [].
	 		
  Paper jam.
Press [  ] to
display steps.
(End: Press OK)
2 Lift the sc\fnning pl\ftform.
	 		
3 Remove the j\fmmed p\fper by pulling it out 
gently
.
	 		
4 Lower the sc\fnning pl\ftform.
5 When the following screen \fppe\frs, select  
using [
] \fnd press [OK].
The machine is ready to print.
	 		
Is all of the jammed
paper removed?
Yes No...

9-5
Trou\fleshooting
2 Pull out the p\fper dr\fwer h\flfw\fy.
			
If paper is jammed \Iin the optional pap\Ier drawer (Drawer 2), also 
pull out this drawer halfway.
3 Remove the j\fmmed p\fper by pulling it out 
gently
.
	 		
4 Set the p\fper dr\fwer.
If the optional pape\Ir drawer (Drawer 2) is installed, close the 
optional paper drawer also.
5 When the following screen \fppe\frs, select  
using [
] \fnd press [OK].
The machine is ready to print.
	 		
Is all of the jammed
paper removed?
Yes No
Paper...

9-6
Trou\fleshooting
Paper Ja\fs in the Front Cover
1 Press [].
Press [\fK] to exit the operati\Ion screen.
			
  Paper jam.
Press [  ] to
display steps.
Close back cover
if it is open.
2 If you \fre using the multi-pu\Frpose tr\fy, close it.
	 		
3 Open the front cover while holding down the 
open button.
	 		
(A)
4 Remove the toner c\frtridge.
Immediately place the toner cartridge into the original protective 
bag or wrap it with\I a thick cloth.
5 Hold the green t\fbs ( A), \fnd push the tr\fnsport...

9-7
Trou\fleshooting
Paper Ja\fs in the 2-sided \RTransport Guide
1 Press [].
Press [\fK] to exit the operati\Ion screen.
			
  Paper jam.
Press [  ] to
display steps.
(End: Press OK)
2 Pull out the p\fper dr\fwer.
	 		
3 Holding the green t\fbs ( A), open the 2-sided \F
tr\fnsport guide.
	 		
(A)
4 Remove the j\fmmed p\fper by pulling it out 
gently
.
	 		
5 Holding the green t\fbs , close the 2-sided 
tr\fnsport guide securely.
Make sure that both ends of\I the paper exit gu\Iide are closed.
	 		
6 Set...

9-8
Trou\fleshooting
If	messages	appear,	see	the	following	and	solve	the	pro\flem.
		e-Manual	→	Trou\fleshooting	→	Onscreen	Messages	
An	err
or
	code	is	a	3-dig
 it
	code	rec
 orded
	in	the	err
 or
	log	when	an	err
 or
	occurs
 .
You
	can	view	the	code	in	the	follo

wing
	repor
 ts
	and	log:
Error codes•	 Error	send	repor t
•	 Error	rec eive	repor t
•	 Jo\f	histor y	display ed	on	the	syst em	status	screen	















































...

9-9
Trou\fleshooting
#022Pro\flem You
	are	restr
 icted
	to	send	faxes	from	your	comput
 er.
Action You	need	to	disa\fle	the	restr
iction.	Con tact	your	administra tor	for	more	infor mation.		e-Manual	→	Secur
ity	→	Restr icting	to	Specify	Destina tions	and	\bse	the	Sending	Func tions		→	Restr icting	to	Send	Fax es	from	Your	Comput
er	
#037Pro\flem
	1 T

he
	machine	memory	is	full.
A

ction Print,
	send,	or	delete	any	documents	stor
 ed
	in	memory
 .
Pro\flem
	2 T

he
	data	size	ex
 ceeds
	the...

9-10
Trou\fleshooting
#801Pro\flem
	1 W
 henever
	it	communica
 tes
	with	the	SMTP	serv
 er
	in	order	to	send	e-mail
 ,
	a	timeout	caused	\fy	the	mail	serv
 er
	side	occurs
 .
Action Check
	to	make	sure	the	SMTP	is	opera
 ting
	normally
 .
	Check	the	netw
 ork
	status
 .
Pro\flem
	2 D
 uring
	SMTP	connec
 tion,
	an	err
 or
	is	retur
 ned
	from	the	SMTP	serv
 er.
Action Recheck	your	SMTP	serv er	settings.
P ro\flem	3 T he	destination	setting	is	not	cor rect.
Action Check
	the	destination	settings.
P...