Canon Hf R500 Instruction Manual

							Additional Information Š 171
B List of Messages for Connecting to an External Hard Drive
B  List of Messages for Wi-Fi Functions
Refer also to the instruction manual  of your wireless router and other 
devices you will use.
Too many photos and MP4 movies.   Disconnect the USB cable.
- Disconnect the USB cable. Try using a memory card reader or decrease the number of photos  and MP4 movies on the memory card to fewer than 2,500 (Windows), or 1,000 (Mac OS). 
- If a dialog box appeared on the computer screen, close it. Disconnect the USB cable, and  restore the connection after a short while.
Unable to recognize the data - The camcorder cannot play back scenes recorded  using a video configuration that is not sup-
ported (PAL or SECAM). Play back the recordings with the device originally used to record 
them.
Unable to recover data - Could not recover a corrupted file. Save your recordings ( A105) and initialize the memory 
(A 29).
Error writing to external hard drive - This message will appear the next time you turn on the camcorder if power supply was acci- dentally interrupted while the camcorder was writing to the external hard drive. Select [Yes] to 
try to recover the recordings.
Quickly erases all files and deletes partitions from the external hard drive. Initialize? - If you initialize the hard drive, all data it cont ains will be lost, including any partitioned drives. 
If necessary, back up data and then initialize the hard drive with the camcorder.
Another user is already controlling the camcorder. Try again later. - This message appears on the screen of the Wi-Fi device. Multiple Wi-Fi devices are trying to connect with the camcorder. Make sure only one Wi-Fi device is trying to connect and then 
touch Retry.
Invalid port number. Perform the setting again. - The port number entered cannot be used. In the settings for the Monitor while Out function (A 121) change the port number to a port th at does not conflict with other devices.
IP address conflict - Change the camcorder’s IP address to avoid any conflict with devices connected to the same network. Alternatively, change the IP address of the conflicting device.
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Memory card cover is open- The memory card cover was opened while the memory card was being accessed. Stop the Wi-Fi function in use and end the Wi-Fi connection.
Multiple access points detected. Try the operation again. - There are multiple access points sending out a WPS signal at the same time. Try the operation again later or perform setup using the [WPS: PIN Code] or [Search for Access Points] option 
(A 133).
No access points found - The access point set in the camcorder could not be found.
- Cordless phones, microwave ovens, refrigerator s and other appliances may interfere with the 
wireless signal. Try using the camcorder in a location farther away from such appliances.
- Make sure that you use the access point’s SSID for the camcorder’s Wi-Fi settings.
- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the  access point’s configuration screen.
The access point is not compatible with UPnP - A wireless router compatible with UPnP (Universal Plug and Play) could not be found on the Wi-Fi network. Use a UPnP-compatible wireless router.  If you are using a UPnP-compatible 
wireless router, be sure to activate the UPnP protocol.
Unable to access configuration files - Turn off the camcorder. After a short while, turn it on again. If the problem persists contact a Canon Service Center.
Unable to complete WPS. - Turn off the camcorder and access point. After a short while, turn them on again and try again. If the problem persists, perform setup usi ng the [Search for Access Points] option (A136).
Unable to complete WPS. Try the operation again. - Some wireless routers require pressing and holding the Wi-Fi Protected Setup (WPS) button. For details, refer to the instruction manual of your access point.
- Make sure to touch [OK] on the camcorder’s screen within 2 minutes of activating the Wi-Fi  Protected Setup signal on the access point, whether by pressing the button or by entering the 
PIN code.
Unable to connect - Cordless phones, microwave ovens, refrigerator s and other appliances may interfere with the 
wireless signal. Try using the camcorder in a location farther away from such appliances.
Unable to connect to the server - The camcorder could not connect to the external server used for the Monitor while Out func-tion. Make sure the access point is correctly connected to the Internet. 
-Check that 1  >  q  >  [Date/Time] is set  to the correct date and time.
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Unable to obtain an IP address- If you are not using a DHCP server, connect usi ng the [Manual Setup] option and enter the IP 
address using the [Manual] option ( A136).
- Turn on the DHCP server. If it is already on, make sure it is functioning properly.
- Make sure the address range for the DHCP server is sufficient.
- If you are not using a DNS server, set the DNS address to [0.0.0.0].
- Set the DNS server’s IP address in the camcorder.
- Turn on the DNS server. If it is already on, make sure it is functioning properly.
- Make sure that the DNS server’s IP address and the name for that address are correctly con- figured.
- If you are using a wireless gateway router, make sure all of the devices in the network, includ- ing the camcorder, are configured with the correct gateway address.
Wi-Fi authentication unsuccessful - Make sure the camcorder and access point are using the same authentication/encryption method and encryption key.
- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the  access point’s configuration screen.
Wi-Fi cannot be used while the wireless microphone is attached
- The camcorder’s Wi-Fi functions cannot be used while the optional WM-V1 Wireless Microphone is  connected to the camcorder. Disconnect the microphone from the MIC terminal and turn it off.
Wi-Fi connection terminated
- Cordless phones, microwave ovens, refrigerator s and other appliances may interfere with the 
wireless signal. Try using the camcorder in a location farther away from such appliances.
- The camcorder may not be able to connect to the access point if too many devices are  accessing it. After a short while, establish the connection again.
Wi-Fi error   Incorrect authentication method - Make sure the camcorder and access point are correctly configured.
- Make sure the camcorder and access point are using the same authentication/encryption method and encryption key.
- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the  access point’s configuration screen.
Wi-Fi error   Incorrect encryption key - The encryption key (password) is case sensitive so make sure to enter it correctly.
Wi-Fi error   Incorrect encryption method - Make sure the camcorder and access point are using the same authentication/encryption method.
- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the  access point’s configuration screen.
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							174 Š Additional Information
List of Messages for Web Services
Wireless communication is not working correctly- Cordless phones, microwave ovens, refrigerator s and other appliances may interfere with the 
wireless signal. Try using the camcorder in a location farther away from such appliances.
- Turn off the camcorder and access point. After a short while, turn them on again and perform  the Wi-Fi network setup again. If the proble m persists contact a Canon Service Center.
Check network settings - The network settings in the camcorder are not correctly configured. Check the connection point, SSID and other network settings.
Connect to a computer and use the dedicated software to set up   This service may not be 
available in your region - To use Web services, set in the camcorder the settings saved on CANON iMAGE GATEWAY. Install ImageBrowser EX and CameraWindow in your computer and configure the settings 
using CANON iMAGE GATEWAY.
Connect to a computer and use the dedicated software to set again - An error occurred when connecting to the CANON iMAGE GATEWAY server. Check the settings saved on CANON iMAGE GATEWAY and set them again in the camcorder.
Insufficient space on server - You have exceeded the amount of data you can save on the CANON iMAGE GATEWAY server. Delete some data to free some space.
Movie must be less than X min. - You attempted to send a movie whose length exceeds the maximum length allowed by the Web service (the maximum length differs according to the Web service). Shorten the movie 
and try sending it again.
Server busy   Try again later - The CANON iMAGE GATEWAY server is busy due to a high number of users trying to connect to the server. End the Wi-Fi connection and try again later.
This image cannot be sent - You attempted to send a type of recording or a file with a size that is not supported by the selected Web service. Check the recording before sending.
Try again - An error occurred when connecting to the CANON iMAGE GATEWAY server or the server is temporarily down. End the Wi-Fi connection and try again.
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Do ’s  and  D on ’tsHandling Precautions
Camcorder
Be sure to observe the following precautions to ensure maximum per-
formance. 
•Save your recordings periodically.  Make sure to transfer your record-
ings to an external device such as a computer or digital video recorder 
( A 103) and save them on a regular basis. This will protect your impor-
tant recordings in case of damage and create more free space on the 
memory. Canon shall not be liable for any data loss. 
• Do not carry the camcorder by the LCD panel. Be careful when closing  the LCD panel.
• Handle the touch screen with care.  Do not apply excessive force and 
do not use ballpoint pens or other hard-tipped tools to operate the 
touch screen. This may damage the touch screen’s surface.
• Do not hold the camcorder in the same posture for long periods of 
times as this may cause low-temperature contact burns. Even if the 
camcorder does not feel too hot, prolonged contact with the same 
body part may cause skin redness or blistering. The use of a tripod is 
recommended for people with circulation problems or very sensitive 
skin, or when using the camcorder in very hot places.
• Do not leave the camcorder in places subject to high temperatures (like 
the inside of a car parked under direct sunlight), or high humidity.
• Do not use the camcorder near strong electromagnetic fields such as  above TVs or near plasma TVs.
• B  Do not use the camcorder’s Wi-Fi functions inside hospitals, 
medical clinics or onboard aircraft. In addition, do not use them near 
medical equipment or sensitive electronic devices as it may affect their 
performance. In the case of pacemakers, keep the camcorder at least 
22 cm (8.7 in.) away from the device.
• B  The camcorder’s Wi-Fi functions may be subject to interfer-
ence from devices such as cordless phones and microwave ovens. 
Keeping as much distance as possible from these devices or using the 
camcorder’s Wi-Fi functions at a different time of day may reduce such 
interference.
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• Do not point the camcorder toward an intense light source, such as the sun on a sunny day or an intense artificial light source. Doing so may 
damage the image sensor or the camcorder’s internal components.
• Do not use or store the camcorder in dusty or sandy places. The cam- corder is not waterproof – avoid also water, mud or salt. If any of the 
above should get into the camcorder it may damage the camcorder 
and/or the lens.
• Be careful of heat generated by lighting equipment.
• Do not disassemble the camcorder. If the camcorder does not function  properly, consult qualified service personnel.
• Handle the camcorder with care. Do not subject the camcorder to  shocks or vibration as this may cause damage.
• When mounting the camcorder on a 
tripod, make sure that the tripod’s fas-
tening screw is shorter than 5.5 mm 
(0.2 in.). Using other tripods may dam-
age the camcorder.
• When recording movies, try to get a 
calm, stable picture.  Excessive cam-
corder movement while shooting and extensive use of fast zooms and 
panning can result in jittery scenes. In extreme cases, the playback of 
such scenes may result in visually induced motion sickness. If you expe-
rience such a reaction, stop the playback immediately and take a rest 
break as necessary.
Long-term storage 
If you do not intend to use the camcorder for a long time, store it in a 
place free of dust, in low humidity, and at temperatures not higher than 
30 °C (86 °F).
5.5 mm
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Battery Pack
• Dirty terminals may cause a poor contact between the battery pack and 
the camcorder. Wipe the terminals with a soft cloth.
Long-term storage 
• Store battery packs in a dry place at temperatures no higher than 30°C 
(86°F). 
• To extend the battery life of the battery pack, discharge it completely 
before storing it.
• Charge and discharge all your battery packs fully at least once a year.
Remaining battery time
When you are using a battery pack that is compatible with Intelligent Sys-
tem, if the remaining battery time displayed is not correct, charge the bat-
tery pack fully. Still, the correct time may not be displayed after a large 
number of repeated uses, if a fully charged battery pack is left unused, or 
if a battery pack is used for long periods of time in high temperatures. Use 
the time shown on the screen as an approximation.
Memory Card
• We recommend backing up the recordings on the memory card onto  your computer. Data may be corrupted or lost due to memory card 
defects or exposure to static electricity. Canon shall not be liable for lost 
or corrupted data.
• Do not touch or expose the terminals to dust or dirt.
• Do not use memory cards in places subject to strong magnetic fields. DANGER!
Treat the battery pack with care.
• Keep it away from fire (or it might explode).
• Do not expose the battery pack to
 temperature higher than 60 °C 
(140 °F). Do not leave it near a heater or inside a car in hot weather.
• Do not try to disassemble or modify it.
• Do not drop it or subject it to shocks.
• Do not get it wet.
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• Do not leave memory cards in places subject to high humidity and high temperature.
• Do not disassemble, bend, drop, or subject memory cards to shocks  and do not expose them to water.
• Check the direction before inserting the memory card. Forcing a mem- ory card into the slot if it is not correctly oriented may damage the mem-
ory card or the camcorder.
• Do not attach any labels or stickers on the memory card.
• Secure Digital (SD) memory cards  have a physical switch to prevent writ-
ing on the card so as to avoid the 
accidental erasure of the card’s con-
tent. To write-protect the memory card 
set the switch to the LOCK position.
Built-in Rechargeable Lithium Battery
The camcorder has a built-in rechargeable lithium battery to keep the 
date/time and other settings. The bu ilt-in lithium battery is recharged 
while you use the camcorder; however, it will discharge completely if 
you do not use the camcorder for about 3 months.
To recharge the built-in lithium battery:  Connect the compact power 
adapter to the camcorder and leave it connected with the camcorder off. 
The built-in lithium battery will be fully charged after about 24 hours.
Disposal
When you delete movies or initialize the memory, only the file allocation 
table is altered and stored data is  not physically erased. When you dis-
pose of the camcorder or memory card or give either to another per-
son, initialize the camcorder’s built-in memory ( B only) or 
memory card using the [Complete Initialization] option ( A29). Fill it up 
with unimportant recordings, and then initialize it again using the same 
option. This makes recovering the original recordings very difficult.
LOCK switch
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Maintenance/Others
Cleaning
Camcorder Body
• Use a soft, dry cloth to clean the camcorder body. Never use chemically 
treated cloths or volatile so lvents such as paint thinner.
Lens
• If the lens surface is dirty, autofocus may not work properly.
• Remove any dust or dirt particles using a non-aerosol type blower  brush.
• Use a clean, soft lens-cleaning cloth to gently wipe the lens. Never use  tissue paper.
LCD Touch Screen
• Clean the LCD touch screen using a clean, soft lens-cleaning cloth.
• Condensation may form on the surface of the screen when the temper- ature changes suddenly. Wipe it with a soft dry cloth.
Condensation
Moving the camcorder rapidly between hot and cold temperatures may 
cause condensation (water droplets) to form on its internal surfaces. 
Stop using the camcorder if condensation is detected. Continued use 
may damage the camcorder.
Condensation may form in the following cases:
• When the camcorder is moved quickly from cold to warm places.
• When the camcorder is left in a humid room.
• When a cold room is heated rapidly.
To avoid condensation 
• Do not expose the camcorder to sudden or extreme changes in tem-perature.
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• Remove the memory card and battery pack. Then, place the camcorder in an airtight plastic bag and let it adjust gradually to temperature 
changes before removing it from the bag.
When condensation is detected 
The precise time required for water droplets to evaporate will vary 
depending on the location and weather conditions. As a general rule, wait 
for 2 hours before resuming use of the camcorder.
Using the Camcorder Abroad
Power Sources
You can use the compact power adapter to operate the camcorder and to 
charge battery packs in any country with power supply between 100 and 
240 V AC, 50/60 Hz. Consult a Canon Service Center for information on 
plug adapters for overseas use.
Playback on a TV Screen
You can only play back your recordings on TVs compatible with the NTSC 
system or 60-Hz digital TV broadcasts. These are used in the following 
regions/countries:
Americas:  All of North America and Central America; most Caribbean 
islands (except in French territories like Guadeloupe and Martinique); most 
of South America (except in Argentina, Brazil and Uruguay).  Asia: Only in 
Japan, the Philippines, South Korea, Taiwan and Myanmar.  Oceania: US 
territories (Guam, American Samoa, etc.) and some Pacific islands like 
Micronesia, Samoa and Tonga.
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