Canon Faxphone L100 User Guide

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Maintenance and Management
 Manage Using the Report and List Functions  
Print out reports or lists to view communication status, address book information, or 
settings, for monitoring the machine.
1 Press [  ] (Report).
2 Press [▲] or [▼] to highlight , and then press [OK].
3 Press [▲] or [▼] to highlight a report or list, and then press [OK].
Numbers that are registered in the address book (coded 
di
aling codes, one-touch keys, and groups) 
 Information about the machine and settings
 Fax communication history
4 Follow the on-screen instructions to print the report or list.
5 Press [  ] (Report) to close the screen.
• To set the report not to be printed automatically, If an error occurs while 
sending or receiving faxes, report is printed automatically. Confi rm the error 
code printed on the report and resolve the problem (
→p.79).
Job No.
Address
Name
Start Time
Call Length
Sheets
Result 0123
0123456789
name
01/01 02:07 AM
0115
1
NG
#018  Busy/No Signal   
Error code
• To change when to print the send or receive result report, or 
communication management list, select <
Report Settings> at the step 2 
above. For details, see [ Basic Operation]  [Setting the Report to Print 
Automatically ] in the e-Manual.
• Report and list printouts are limited to 10 pages.
 
						

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 Memo 
  
 
						

							73
Clear Jams  ………………………………………………\
…………… 74Clearing Document Jams in the Feeder……………………………… 75
Cl

earing Paper Jams Inside the Machine  …………………………… 75
Resolve a Displayed Message ………………………………………… 78
Resolv e a

n Error Code ………………………………………………\
… 79
Improve Output Quality ………………………………………………\
 80
Resolve a Problem  ………………………………………………\
…… 82
Troubleshooting
This chapter describes how to clear pape r jams and how to cope with problems 
that you cannot solve.
 
						

							74
 Clear  Jams 
When  appears on the display, a paper jam has occurred in the feeder or 
inside the machine. To remove the jammed document or paper, follow the instructions on 
the display.
  Paper jam.
Press [  ] to
display steps.
WARNING
When removing jammed documents or paper:
Use caution to avoid paper cuts.
When removing jammed paper or in spec
 ting the inside of the machine:
Do not allow necklaces, bracelets, or other metal objects to touch the inside of the 
m a

chine, as this may result in burns or electrical shock.
CAUTION
If loose toner comes into contact with your skin or clothing:
Wash with cold water. Do not wash with warm water, as this will set the toner and 
cau

se it to stain your skin or clothing.
When removing jammed documents or paper:
If paper is jammed, remove it carefully so that no pieces of paper remain inside the 
mac
 hine according to the displayed message. Also, do not put your hand in an 
area other than indicated areas, as this may result in personal injuries or burns. 
IMPORTANTIMPORTANT
If the jammed paper is torn:
Remove all torn pieces to avoid further jams.
If repeated paper jams occur:
Do the following:
• Make sure that the following packing material is completely 
removed.
This part (a plastic part 
attached to the end of paper) 
is also a packing material. Be 
sure to remove it.
• Fan the paper stack and tap the edge on a fl at surface to align the 
paper before loading it into the machine.
• Make sure that the paper meets the requirements for use (→ p.18).
• Make sure that you have removed all scraps of paper from the inside 
of the machine.
 
						

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Tr o u b l e s h o o t i n g
Clearing Document Jams in the Feeder
After removing any document loaded in the feeder, follow the procedure below to remove 
jammed documents.
1 Lift the operation panel.
 
2 Remove any jammed document by pulling it gently.
 
3 Lower and close the operation panel until it is locked.
 
Þ
※  Push down the operation panel until it is locked.
Clearing Paper Jams Inside the Machine
Follow the procedure below to remove jammed paper.
1 Lift the upper unit, and then open the toner cover.
2 Remove the toner cartridge.
 
 
						

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3  Remove any jammed paper by pulling it gently.
 
4 Gently pull any jammed paper downward from between the fi xing unit 
(A) and roller (B) until the leading edge emerges from the machine.
 
(B)
(A)
5 When the leading edge emerges, hold both sides of the jammed paper 
and carefully pull it out.
 
6 Lift the dust cover, and then remove any paper loaded in the paper 
cassette.
 
7 Remove any jammed paper by pulling it gently.
 
 
						

							77
Tr o u b l e s h o o t i n g
8 Reload paper into the paper cassette, and then lower the dust cover.
9 Insert the toner cartridge, close the toner cover, and then lower the 
upper unit.
CAUTION
¢£¢£
¢£¢#£
Do not touch the fi  xing unit (A).
Touching the fi xing unit (A) may cause 
bu rn

s as it becomes very hot during 
use.
Do not touch the transfer roller (B).
Touching the transfer roller may 
damag
 e the machine.
 
						

							78
 Resolve a Displayed Message 
This sections describes some of messages related to the toner, memory, and paper.
For more details about other messages, see [Tr o u b l e s h o o t i n g]  
[ Onscreen Messages ] in the e-manual.
Message Cause Action
 The toner cartridge may not 
be
 installed properly, or may 
be damaged.  Reinstall the toner cartridge. If the message continues to appear, 
the toner cartridge may be damaged. Contact your local authorized 
Canon dealer or the Canon help line.
 The toner level is low.• Shake the toner cartridge to redistribute the toner (→p.68).
• It is recommended to replace the toner cartridge when printing a 
large volume of documents (
→p.68).
 The toner is nearly out.
• Shake the toner cartridge to redistribute the toner (→p.68).
• If this message continues to appear, replace the toner cartridge 
(
→p.68).
• If this message is displayed during copying or 
printing, the current job will continue normally.
• If this message is displayed while receiving a fax, the 
incoming fax will be stored in the memory without 
being printed. Also, reports may not be printed, 
even if they are set to print automatically.
 A fax could not be sent or 
r
e

ceived due to insuffi   cient 
memory.
• If there are any jobs waiting to be sent or printed, wait until the 
jobs are complete. 
• Print, send, or delete any jobs stored in the memory (→p.54).
• Divide large documents in two and try to send them again.
• Reduce the scanning resolution and try to send the document 
again (
→p.43).
 Paper is jammed in the 
ma
chin

e. Clear the paper jam, and reload the paper and the document 
(
→p.18, p.74).
 The appropriate paper size 
is
 not specifi ed.
• Change the < Paper Settings > to the size of the loaded paper
(
→p.23).
• When printing with the printer driver, verify that the paper size 
setting on the computer is correct. 
 
						

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Tr o u b l e s h o o t i n g
 Resolve an Error Code 
If an error occurs, a report that contains a 3-digit error code is printed. Locate the error code in the table and follow the 
recommended actions to resolve the problem.
Job No.
Address
Name
Start Time
Call Length
Sheets
Result0123
0123456789
name
01/01 02:07 AM
0115
1
NG
#018  Busy/No Signal   
Error code
Error Code Cause
Action
#001 A document jam has occurred. Remove the jammed document.
#003 Transmission failed due to the high 
volum

e of data. When sending a fax:
• Reduce the scanning resolution, and try to send the document 
again.
When receiving a fax:
• Reduce the scanning resolution or ask the sender to divide the 
document before sending it again.
#005 A fax recipient did not respond 
with
i

n 35 seconds. Repeat the sending procedure from the beginning. Additionally, 
ask the recipient to check the fax machine. When making an 
overseas call, add a pause to the fax number.
The recipient may not be a G3
* fax 
machine.
*  G3 is one of international standards 
for fax that standardized by ITU-T (ITU 
Telecommunication Standardization 
Sector), and is for an analog telephone 
line.
Ask the recipient what type of fax machine is being used, and 
then send the document to a G3 fax machine. If the recipient 
does not have a G3 fax machine, send the document again using 
a communication mode that is compatible with the recipient’s 
fax machine. 
#012 The recipient’s machine has run out 
of pa
p

er. Ask the recipient to ensure that paper is loaded in their machine.
#018 You cannot send a fax because the 
l
i

ne is busy or disconnected. Wait a moment, and then try again. If you are still unable to send 
the document, ask the recipient to verify that the fax machine is 
ready to receive a fax.
The settings confi gured on the 
recipient’s machine may not 
incompatible with yours. Verify that the recipient’s machine is ready to receive a fax, and 
then try again.
No pause was added to the fax 
number when attempting an 
international fax transmission. Add a pause after the country code or in front of the fax number, 
and then redial the number. If you want to send the document to 
a recipient that is registered under a one-touch key, change the 
settings for international sending in the detailed setting screen. 
#022 Sending faxes from a computer is 
re
s

tricted. The restriction needs to be canceled. Contact your administrator 
for more information. For details, see [
Security]  [Restricting 
to Send Faxes from Your Computer ] in the e-manual.
#037 The machine’s memory is full. Print, send, or delete any documents stored in the memory.
T
h

e data size exceeds the machine’s 
available memory. Reduce the data resolution or change the fi le format to reduce 
the data size. 
 
						

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Error Code CauseAction
#099 A user canceled a job that is 
pr
o

cessing to be sent or received.  Try to send or receive the document again. 
#995 A document waiting to be sent or 
r
e

ceived has been canceled by a 
user. Try to send or receive the document again.
Improve Output Quality 
Follow the recommended actions for each symptom to improve the output quality.
If you cannot solve the problem with the following actions, see 
[
Tr o u b l e s h o o t i n g ] in the e-Manual.
Symptom ExampleAction
Paper curls
• Verify that the appropriate paper is being used (→p.18).
• Print a test page with new paper.
• Verify that the paper is loaded properly (→p.18).
Paper creases
• Verify that the appropriate paper is being used (→p.18).
• Print a test page with new paper.
• Verify that the paper is loaded properly (→p.18).
• Remove any foreign objects inside the machine.
• Change the < Special Mode D > setting from the operation panel.
Printing is uneven
• Verify that the appropriate paper is being used (→p.18).
• Print a test page with new paper.
• Verify that the paper is loaded properly (→p.18).
• Check the toner level (→p.67).
White specks appear
• Verify that the appropriate paper is being used (→p.18).
• Print a test page with new paper.
• Check the toner level (→p.67).
• If printing high-contrast documents from a computer, open the 
printer driver and select [ Finishing]  [Advanced Settings ]  
[ Special Print Mode ]  [Special Settings 2 ] to adjust the density.
The toner adheres to 
th e

 hand• Verify that the appropriate paper is being used (→p.18).
• Print a test page with new paper.
The printed paper has 
v e

rtical streaks
• Verify that the appropriate paper is being used (→p.18).
• Print a test page with new paper.
• If the machine is not in use for a long after the toner cartridge has 
been replaced, change the < Special Mode C> settings from the 
operation panel.
• When printing received faxes or reports, change the < Special 
Mode B > settings from the operation panel.
• When printing, change the [ Special Print Adjustment] settings 
from the printer driver.