Canon Eos M Instruction Manual
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Troubleshooting Guide
316
Set [A3: Auto Lighting Optimizer] to [Disable]. When [Standard], [Low]
or [
High] is set, even if you set a decreased exposure compensation or flash
exposure compensation, the image may come out bright (p.159).
If you shoot at night when the background is dark, the shutter speed
becomes slow automatically (slow-sync shooting) so that both the
subject and background are properly exposed. To prevent a slow
shutter speed, under [ A1: External Speedlite control ], set [Flash...](http://img.usermanuals.tech/thumb/14/49650/w64_canon_eos_m-instruction-manual-315.png "Page 316
Troubleshooting Guide
316
Set [A3: Auto Lighting Optimizer] to [Disable]. When [Standard], [Low]
or [
High] is set, even if you set a decreased exposure compensation or flash
exposure compensation, the image may come out bright (p.159).
If you shoot at night when the background is dark, the shutter speed
becomes slow automatically (slow-sync shooting) so that both the
subject and background are properly exposed. To prevent a slow
shutter speed, under [ A1: External Speedlite control ], set [Flash...")
![Page 317
317
Troubleshooting Guide
Under [ A1: External Speedlite control ], set [Flash sync. speed in
Av mode ] to [Auto ] (p.221).
This icon indicates that the camera’s internal temperature is too high.
The white < s> icon indicates degraded still photo quality. The red
icon indicates that the power will soon turn off automatically
(p.128, 201).
If the card’s writing speed is slow, movie shooting may stop
automatically. Use an SD Speed Class 6 “ ” or faster card. To
find out the card’s read/write...](http://img.usermanuals.tech/thumb/14/49650/w64_canon_eos_m-instruction-manual-316.png "Page 317
317
Troubleshooting Guide
Under [ A1: External Speedlite control ], set [Flash sync. speed in
Av mode ] to [Auto ] (p.221).
This icon indicates that the camera’s internal temperature is too high.
The white < s> icon indicates degraded still photo quality. The red
icon indicates that the power will soon turn off automatically
(p.128, 201).
If the card’s writing speed is slow, movie shooting may stop
automatically. Use an SD Speed Class 6 “ ” or faster card. To
find out the card’s read/write...")
![Page 320
Troubleshooting Guide
320
If the LCD monitor is dirty, use a soft cloth to clean it.
In low or high temperatures, the LCD monitor display may seem slow
or may look black. It will return to normal at room temperature.
[Eye-Fi settings ] will appear only when an Eye-Fi card is inserted in
the camera. If the Eye-Fi card has a write-protect switch set to the
LOCK position, you will not be able to check the card’s connection
status or disable Eye-Fi card transmission (p.294).
It is the highlight...](http://img.usermanuals.tech/thumb/14/49650/w64_canon_eos_m-instruction-manual-319.png "Page 320
Troubleshooting Guide
320
If the LCD monitor is dirty, use a soft cloth to clean it.
In low or high temperatures, the LCD monitor display may seem slow
or may look black. It will return to normal at room temperature.
[Eye-Fi settings ] will appear only when an Eye-Fi card is inserted in
the camera. If the Eye-Fi card has a write-protect switch set to the
LOCK position, you will not be able to check the card’s connection
status or disable Eye-Fi card transmission (p.294).
It is the highlight...")
![Page 322
Troubleshooting Guide
322
If you selected [Clean now f], the shutter will make a noise, but no
picture is taken (p.225).
If you repeatedly switch the power to < 1>/ at a short
interval, the < f> icon may not appear (p.37).
What is displayed on the screen differs depending on the printer. This
instruction manual lists all the printing effects available (p.270).
Sensor Cleaning Problems
The shutter makes a noise during sensor cleaning.
Automatic sensor cleaning does not work.
Printing-Related...](http://img.usermanuals.tech/thumb/14/49650/w64_canon_eos_m-instruction-manual-321.png "Page 322
Troubleshooting Guide
322
If you selected [Clean now f], the shutter will make a noise, but no
picture is taken (p.225).
If you repeatedly switch the power to < 1>/ at a short
interval, the < f> icon may not appear (p.37).
What is displayed on the screen differs depending on the printer. This
instruction manual lists all the printing effects available (p.270).
Sensor Cleaning Problems
The shutter makes a noise during sensor cleaning.
Automatic sensor cleaning does not work.
Printing-Related...")
321 Troubleshooting Guide If you operate the camera’s dials or lens during movie shooting, the operation noise will also be recorded. Using an external microphone (commercially available) is recommended (p.197). During autoexposure movie shooting, if there is a drastic change in the exposure level, the recording will stop momentarily until the brightness stabilizes. If this happens, shoot in the < M> (manual exposure) mode (p.180). Use a stereo AV cable or HDMI cable (sold separately, p.247, 251). Make sure the stereo AV cable or HDMI cable’s plug is inserted all the way in (p.247, 251). Set the video OUT system (NTSC/PAL) to the same video system as the TV set (p.251). If the movie file size reaches 4 GB, another movie file will be created automatically (p.188). Depending on the card reader and computer OS used, SDXC cards might not be correctly recognized. If this occurs, connect your camera to the computer with the provided interface cable, then transfer the images to your computer using EOS Utility (provided software, p.340). JPEG c and RAW images cannot be resized (p.262). When the movie is played back, camera operation noise can be heard. The movie has still moments. No image appears on the TV screen. There are multiple movie files for a single movie shoot. My card reader does not recognize the card. I cannot resize the image.
Troubleshooting Guide 322 If you selected [Clean now f], the shutter will make a noise, but no picture is taken (p.225). If you repeatedly switch the power to < 1>/ at a short interval, the < f> icon may not appear (p.37). What is displayed on the screen differs depending on the printer. This instruction manual lists all the printing effects available (p.270). Sensor Cleaning Problems The shutter makes a noise during sensor cleaning. Automatic sensor cleaning does not work. Printing-Related Problems There are fewer printing effects than listed in the instruction manual.
323 If there is a problem with the camera, an error message will appear. Follow the on- screen instructions. * If the error still persists, write down the error number and contact your nearest Canon Service Center. Error Codes NumberError Message and Solution 01 Communications between the camera and lens is faulty. Clean the lens contacts. Clean the electrical contacts on the camera and lens or use a Canon lens (p.19, 22). 02 Card cannot be accessed. Reinsert/change card or format card with camera. Remove and insert the card again, replace the card, or format the card (p.34, 57). 04Cannot save images because card is full. Replace card. Replace the card, erase unnecessary images, or format the card (p.34, 254, 57). 06Sensor cleaning could not be performed. Turn the camera off and on again. Operate the power button (p.37). 10, 20, 30, 40, 50, 70, 80, 99An error prevented shooting. Turn the camera off and on again or re-install the battery. Operate the power button, remove and install the battery pack again, or use a Canon lens (p.37, 34). 60 An error prevented shooting. Turn the camera off and on again or re-install the battery. The lens movement may be obstructed. Turn the camera off and on again, taking care not to touch the lens. Error number Countermeasures
324 •TypeType:Digital single-lens non-reflex AF/AE camera Recording media:SD memory card, SDHC memory card, SDXC memory card* Compatible with UHS-I Image sensor size: Approx. 22.3 x 14.9 mm Compatible lenses: Canon EF-M, EF*, and EF-S* lenses * Mount Adapter EF-EOS M required. (35 mm-equivalent focal length is approx. 1.6 times the lens focal length) Lens mount: Canon EF-M mount • Image SensorType: CMOS sensor Effective pixels: Approx. 18.00 megapixels Aspect ratio: 3:2 Dust delete feature: Auto, Dust Delete Data appending • Recording SystemRecording format: Design rule for Camera File System (DCF) 2.0 Image type: JPEG, RAW (14-bit Canon original) RAW+JPEG Large simultaneous recording possible Recorded pixels: L (Large) : Approx. 17.90 megapixels (5184 x 3456) M (Medium) : Approx. 8.00 megapixels (3456 x 2304) S1 (Small 1) : Approx. 4.50 megapixels (2592 x 1728) S2 (Small 2) : Approx. 2.50 megapixels (1920 x 1280) S3 (Small 3) : Approx. 350,000 pixels (720 x 480) RAW : Approx. 17.90 megapixels (5184 x 3456) • Image Processing During ShootingPicture Style: Auto, Standard, Portrait, Landscape, Neutral, Faithful, Monochrome, User Def. 1 - 3 Basic+: Ambience-based shots, Light/scene-based shots, Creative filters (Grainy B/W, Soft focus, Fish-eye effect, Art bold effect, Water pain ting effect, Toy camera effect, Miniature effect) White balance: Auto, Preset (Daylight, Shade, Cloudy, Tungsten light, White fluorescent light, Flash), Custom White balance correction and white balance bracketing features provided * Flash color temperature information transmission enabled Specifications
325 Specifications Noise reduction: Applicable to long exposures and high ISO speed shots Automatic image brightness correction: Auto Lighting Optimizer Highlight tone priority: Provided Lens optical correction: Peripheral illumination correction, Chromatic aberration correction • AutofocusType:Hybrid CMOS AF System AF points: 31 points (Max.) Focusing brightness range:EV 1 - 18 (at 23°C/73°F, ISO 100) Focus mode: AF, Manual (MF), AF+MF AF-assist beam: Built-in (LED lamp) • Exposure ControlMetering modes: Real-time metering with image sensor Evaluative metering (315 zones), Partial metering (approx. 11% of Live View screen), Spot metering (approx. 2.8% of Live View screen), Center-weighted average metering Metering range: EV 1 - 20 (at 23°C/73°F, ISO 100) Exposure control: Program AE (Scene Intelligent Auto, Creative Auto, Portrait, Landscape, Close-up, Sports, Night Portrait, Handheld Night Scene, HDR Backlight Control, Program), Shutter-priority AE, Aperture-priority AE, Manual exposure ISO speed: Basic Zone modes*: ISO 100 - 6400 set automatically (Recommended * Handheld Night Scene: exposure index) ISO 100 - 12800 set automatically Creative Zone modes: ISO 100 - 12800 set manually (whole-stop increments), ISO 100 - 6400 set automatically, maximum ISO speed settable for ISO Auto, or ISO expansion to “H ” (equivalent to ISO 25600) Exposure compensation: Manual: ±3 stops in 1/3- or 1/2-stop increments AEB: ±2 stops in 1/3- or 1/2-stop increments (Can be combined with manual exposure compensation) AE lock: Auto: Applied in One-Shot AF with evaluative metering when focus is achieved Manual: With AE lock button
Specifications 326 •ShutterType:Electronically-controlled, focal-plane shutter Shutter speeds: 1/4000 sec. to 1/60 sec. (Scene Intelligent Auto mode), X-sync at 1/200 sec. 1/4000 sec. to 30 sec., Bulb (Total shutter speed range. Available range varies by shooting mode.) • External SpeedliteCompatible Speedlites: EX-series Speedlite (Flash functions settable with the camera) Flash metering: E-TTL II autoflash Flash exposure compensation: ±2 stops in 1/3- or 1/2-stop increments FE lock: Provided PC terminal: None • Drive SystemDrive mode:Single shooting, continuous shooting, self-timer with 10-sec. or 2-sec. delay and 10-sec. delay with continuous shooting Continuous shooting speed: Max. approx. 4.3 shots/sec. Max. burst: JPEG Large/Fine: Approx. 15 (approx. 17) shots RAW: Approx. 6 (approx. 6) shots RAW+JPEG Large/Fine: Approx. 3 (approx. 3) shots * Figures are based on Canon’s testing standards (ISO 100 and “Standard” Picture Style) using an 8 GB card. * Figures in parentheses apply to an UHS-I compatible 8 GB card based on Canon’s testing standards. • Still Photo ShootingAspect ratio settings: 3:2, 4:3, 16:9, 1:1 Continuous AF: Provided Touch shutter: Provided Grid display: Two types Depth-of-field preview: Provided
327 Specifications • Movie ShootingMovie compression: MPEG-4 AVC/H.264Variable (average) bit rate Audio recording format: Linear PCM Recording format: MOV Recording size and frame rate: 1920x1080 (Full HD) : 30p/25p/24p 1280x720 (HD) : 60p/50p 640x480 (SD) : 30p/25p * 30p: 29.97 fps, 25p: 25.00 fps, 24p: 23.976 fps, 60p: 59.94 fps, 50p: 50.00 fps File size: 1920x1080 (30p/25p/24p): Approx. 330 MB/min. 1280x720 (60p/50p) : Approx. 330 MB/min. 640x480 (30p/25p) : Approx. 82.5 MB/min. Focusing: Hybrid CMOS AF System* (Face+Tracking, FlexiZone- Multi, FlexiZone-Single) Manual focusing (approx. 5x / 10x magnification possible)* Focusing brightness range: EV 1 - 18 (at 23°C/73°F, ISO 100) Metering modes: Center-weighted average and evaluative metering with the image sensor * Automatically set by the focusing mode Metering range: EV 1 - 20 (at 23°C/73°F, ISO 100) Exposure control: Program AE for movies and manual exposure Exposure compensation: ±3 stops in 1/3-stop increments ISO speed: With autoexposure shooting: (Recommended ISO 100 - 6400 set automatically exposure index) With manual exposure: ISO 100 - 6400 set automatically/ manually, expandable to “ H” (equivalent to ISO 12800) Video snapshots: Settable to 2 sec./4 sec./8 sec. Sound recording: Built-in stereo microphone External stereo microphone terminal provided Sound recording level adjustable, wind filter provided, attenuator provided Grid display: Two types
Specifications 328 •LCD MonitorType:TFT color liquid-crystal monitor Monitor size and dots: Wide, 7.7 cm (3.0-in.) (3:2) with approx. 1.04 million dots Brightness adjustment: Manual (7 levels) Interface languages: 25 Feature guide: Displayable •PlaybackImage display formats: Single-image display, Single-image + Info display (Basic info, shooting info, histogram), 4-image index, 9-image index, image rotate possible Zoom magnification: Approx. 1.5x - 10x Highlight alert: Overexposed highlights blink Image browsing methods: Single image, jump by 10 or 100 images, by shooting date, by folder, by movies, by stills, by rating Image rotate: Possible Ratings: Provided Movie playback: Enabled (LCD monitor, video/audio OUT, HDMI OUT) Built-in speaker Image protect: Possible Slide show: All images, by date, by folder, movies, stills, or by rating Five transition effects selectable Background music: Selectable for slide shows and movie playback • Post-Processing of ImagesCreative filters: Provided (Applied during shooting) Resize: Possible • Direct PrintingCompatible printers: PictBridge-compatible printers Printable images: JPEG and RAW images Print ordering: DPOF Version 1.1 compatible • Custom FunctionsCustom Functions: 7 My Menu registration: Possible Copyright information: Entry and inclusion possible
329 Specifications • InterfaceAudio/video OUT/ Digital terminal:Analog video (compatible with NTSC/PAL)/stereo audio outputPersonal computer communication and direct printing (Hi-Speed USB equivalent), GPS receiver GP-E2 connection HDMI mini OUT terminal: Type C (auto switching of resolution), CEC-compatible External microphone IN terminal: 3.5 mm diameter stereo mini-jack Wireless remote control: Remote Controller RC-6 Eye-Fi card: Compatible •PowerBattery: Battery Pack LP-E12 (Quantity 1) * AC power can be supplied via AC Adapter Kit ACK-E12 Battery life: Approx. 230 shots at 23°C/73°F (Based on CIPA Approx. 200 shots at 0°C/32°F testing standards) Movie shooting time: Approx. 1 hr. 30 min. at 23 °C/73°F Approx. 1 hr. 20 min. at 0°C/32°F (with a fully-charged Battery Pack LP-E12) • Dimensions and WeightDimensions (W x H x D): Approx. 108.6 x 66.5 x 32.3 mm / 4.3 x 2.6 x 1.3 in. Weight: Approx. 298 g / 10.5 oz. (CIPA Guidelines: including body, battery pack, card), Approx. 262 g / 9.2 oz. (Body only, without lens cap) • Operation EnvironmentWorking temperature range: 0°C - 40°C / 32°F - 104°F Working humidity: 85% or less • Battery Pack LP-E12Type: Rechargeable lithium-ion battery Rated voltage: 7.2 V DC Battery capacity: 875 mAh Working temperature range: During charging: 5°C - 40°C / 41°F - 104°F During shooting: 0°C - 40°C / 32°F - 104°F Working humidity: 85% or less Dimensions (W x H x D): Approx. 32.5 x 12.5 x 48.5 mm / 1.3 x 0.49 x 1.9 in. Weight: Approx. 35 g / 1.2 oz.
Specifications 330 • Battery Charger LC-E12Compatible battery: Battery Pack LP-E12 Recharging time: Approx. 2 hours (at 23°C/73°F) Rated input: 100 - 240 V AC (50/60 Hz) Rated output: 8.4 V DC / 540 mA Working temperature range: 5°C - 40°C / 41°F - 104°F Working humidity: 85% or less Dimensions (W x H x D): Approx. 65 x 25.5 x 90 mm / 2.6 x 1.0 x 3.5 in. Weight: Approx. 81 g / 2.9 oz. • Battery Charger LC-E12ECompatible battery: Battery Pack LP-E12 Recharging time: Approx. 2 hours (at 23°C/73°F) Rated input: 100 - 240 V AC (50/60 Hz) Rated output: 8.4 V DC / 540 mA Working temperature range: 5°C - 40°C / 41°F - 104°F Working humidity: 85% or less Dimensions (W x H x D): Approx. 65 x 25.5 x 90 mm / 2.6 x 1.0 x 3.5 in. (excluding power cord) Weight: Approx. 76 g / 2.7 oz. (excluding power cord) All the data above is based on Canon’s testing standards and CIPA (Camera & Imaging Products Association) testing standards and guidelines. Dimensions, maximum diameter, length and weight listed above are based on CIPA Guidelines (except weight for camera body only). Product specifications and the exterior are subject to change without notice. If a problem occurs with a non-Canon lens attached to the camera, consult the respective lens maker.