Canon Eos M Instruction Manual

311
If a problem occurs with the camera, first refer to this Troubleshooting 
Guide. If this Troubleshooting Guide does not resolve the problem, 
contact your dealer or nearest Canon Service Center.
Check that the battery pack is properly attached to the battery charger.
 Check that the battery charger is properly connected to the power 
outlet.
 Do not recharge any battery pack other than a genuine Canon Battery 
Pack LP-E12.
 If there is a problem with the battery charger, the protective circuit...

Troubleshooting Guide
312
Use a fully-charged battery pack (p.32).
 The rechargeable battery pack performance will degrade over 
repeated use. Purchase a new one.
 The number of possible shots will decrease with any of the following 
operations:
• Pressing the shutter button halfway for a prolonged period. (Often 
activating only the AF without taking a picture.)
• Using the lens’ Image Stabilizer.
• You shoot movies for prolonged periods.
 At low temperatures, the number of possible shots decreases...

313
Troubleshooting Guide
Make sure the card is properly inserted (p.34).
 Slide the card’s write-protect switch to the Write/Erase position 
(p.34).
 If the card is full, replace the card or delete unnecessary images 
to make room (p.34, 254).
 If a card error message is displayed, see page 36 or 323.
 Set the focus mode to < AF> (p.
11 6).
 To prevent camera shake, press the shutter button gently (p.48, 49).
 If the lens has an Image Stabilizer, set the IS to < 1> (p.46).
 In low light, the...

Troubleshooting Guide
314
Depending on the shooting conditions, it may take longer to focus the 
subject. Use [ FlexiZone - Single ] or focus manually.
 Depending on the lens type, shutter speed, aperture, subject 
conditions, brightness, etc., the continuous shooting speed may 
become slower.
 The displayed image may differ from the actually recorded images. 
Check the recorded images.
 After you press the shutter button, if the picture is taken 10 sec. later or 
after you hear a beeping sound, it...

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Troubleshooting Guide
 With < F> (Handheld Night Scene) or < G> (HDR Backlight Control) 
shooting mode, the maximum burst for continuous shooting will greatly 
decrease (p.87).
  With ISO 12800 or “ H” (equivalent to ISO 25600), the maximum burst 
for continuous shooting will greatly decrease (p.111).
  With [ Chromatic aberration: Enable ], the maximum burst for 
continuous shooting will greatly decrease (p.164).
  During WB bracketing, the maximum burst for continuous shooting will 
decrease...

Troubleshooting Guide
316
 Set [A3: Auto Lighting Optimizer] to [Disable]. When [Standard], [Low] 
or [
High] is set, even if you set a decreased exposure compensation or flash 
exposure compensation, the image may come out bright (p.159).
  If you shoot at night when the background is dark, the shutter speed 
becomes slow automatically (slow-sync shooting) so that both the 
subject and background are properly exposed. To prevent a slow 
shutter speed, under [ A1: External Speedlite control ], set [Flash...

317
Troubleshooting Guide
Under [ A1: External Speedlite control ], set [Flash sync. speed in 
Av mode ] to [Auto ] (p.221).
 This icon indicates that the camera’s internal temperature is too high. 
The white < s> icon indicates degraded still photo quality. The red 
 icon indicates that the power will soon turn off automatically 
(p.128, 201).
 If the card’s writing speed is slow, movie shooting may stop 
automatically. Use an SD Speed Class 6 “ ” or faster card. To 
find out the card’s read/write...

Troubleshooting Guide
318
If you move the camera to the left or right quickly (high-speed panning) 
or shoot a moving subject, the image may look distorted.
 Flickering, horizontal stripes (noise), or irregular exposures can be 
caused by fluorescent light, LED bulbs, or other light sources during 
movie shooting. Also, changes in the exposure (brightness) or color 
tone may also be recorded. With movie manual exposure, a slower 
shutter speed may alleviate these phenomena.
 Check if your finger is...

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Troubleshooting Guide
With Scene Intelligent Auto, Basic Zone modes, and the movie 
shooting mode, certain tabs and menu options are not displayed. Set 
the shooting mode to a Creative Zone mode (p.54).
 Set the color space to sRGB. If Adobe RGB is set, the first character 
will be an underscore (p.176).
 It is a movie file (p.211).
 If the card already contains recorded images, the image number may 
not start from 0001 (p.210).
 Make sure the correct date and time has been set (p.41).
 Check...

Troubleshooting Guide
320
If the LCD monitor is dirty, use a soft cloth to clean it.
 In low or high temperatures, the LCD monitor display may seem slow 
or may look black. It will return to normal at room temperature.
 [Eye-Fi settings ] will appear only when an Eye-Fi card is inserted in 
the camera. If the Eye-Fi card has a write-protect switch set to the 
LOCK position, you will not be able to check the card’s connection 
status or disable Eye-Fi card transmission (p.294).
 It is the highlight...