Canon Color Imageclass Mf8580cdw User Guide

							101
Troubleshooting
Clearing Paper Jams in the Manual Feed Slot
(MF8580Cdw)
1Step
Ste pRemove the paper that is loaded in the tray\f  
2Step
StepRemove the jammed paper in the tray\f 
D\f n\ft f\frcibly rem\fve jammed paper fr\fm the machine. If the jammed paper cann\ft be 
rem\fved easily, pr\fceed t\f the next step.
1	Gently pull out the paper\f
 
2	Close the tray\f
 
3StepRemove the jammed document inside the tray\f  
1	Hold the paper drawer with both hands, and pull it out\f
 
2	Hold the green knobs, and push down this part\f
 
   
						

							102
3	Gently pull out the paper\f
 
IMPORTANTIM PO RTA N T
Do not touch the rubber pad
•	T\fuching it may deteri\frate print quality.
Step
StepHold the green knobs, and return this part back in place\f  
Return this part back in place until it clicks.
 
Step
StepSet the paper drawer\f 
Step
StepWhen the screen shown below is displayed, press [ ▲] or [ ▼] 
to highlight , and then press [OK]\f
 
  
						

							103
Troubleshooting
Paper Jams in the Manual Feed Slot
(MF8280Cw)
1Step
Ste pHold the paper drawer with both hands, and pull it out\f    
 
2Step
StepRemove the jammed document inside the manual feed slot\f  
1	Open the cover\f
 
2	Hold the green knobs, and push down this part\f
 
3	Gently pull out the paper\f
 
   
						

							104
3StepHold the green knobs, return this part back in place, and 
close the cover\f
Return this part back in place until it clicks.
 
Step
StepSet the paper drawer\f  
Step
Step 
When the screen shown below is displayed, press [ ▲] or [ ▼] 
to highlight , and then press [OK]\f
 
  
						

							105
Troubleshooting
Resolve a Displayed Message
This secti\fn describes s\fme \ff messages related t\f the t\fner, mem\fry, and paper. (Where “XXXX” appears in the descripti\fns 
bel\fw, the t\fner cartridge c\fl\frs black, yell\fw, magenta, \fr cyan appear in the actual messages.)
F\fr m\fre details ab\fut \fther messages, see [Troubleshooting]  [\fhen 
an Error Message Appears ] in the e-Manual.
Message Action

•	The t\fner cartridge needs t\f be replaced s\f\fn. Prepare the replacement t\fner cartridge 
(
→p.87).
    If this message is displayed while receiving a fax, the inc\fming fax will be st\fred in the 
mem\fry with\fut being printed.
 Rep\frts may n\ft be printed, even if they are set t\f be printed aut\fmatically.
   If < Continue Printing \fhen Toner Is Low > in  is set t\f , 
h\fwever, printing will be c\fntinued, but faxes may fade \fr blur.

•	It is rec\fmmended t\f replace the cartridge with a new \fne. (→p.87). Y\fu can c\fntinue 
printing, but the print quality cann\ft be guaranteed.

•	If there are any j\fbs waiting t\f be sent \fr printed, wait until the j\fbs are c\fmplete. 
•	Split the j\fb int\f smaller subsets \fr reduce the scanning res\fluti\fn and try t\f send them 
again (
→p.53).

•	Print pages successfully scanned \fr cancel the j\fb.

•	Change the < Paper Settings > t\f the size \ff the l\faded paper (→p.27).
•	When printing with the printer driver, verify that the paper size setting \fn the c\fmputer is 
c\frrect. 
 L\fad paper (
→p.20).
 
						

							106
Resolve an Error Code
If an err\fr \fccurs, a rep\frt that c\fntains a three-digit err\fr c\fde is printed. L\fcate the err\fr c\fde in the table and f\fll\fw the 
rec\fmmended acti\fns t\f res\flve the pr\fblem.
Err\fr c\fde
F\fr m\fre details ab\fut \fther err\fr c\fdes, see [Troubleshooting]  
[ \fhen an Error Code Appears ] in the e-Manual.
Error CodeCause Action
#001 A d\fcument jams in the feeder. Rem\fve the jammed d\fcument.
#003 Transmissi\fn failed due t\f the high 
v\flume \ff data. When sending a fax:
•	Reduce the scanning res\fluti\fn, and try t\f send the d\fcument 
again.
When receiving a fax:
•	Reduce the scanning res\fluti\fn \fr ask the sender t\f divide the 
d\fcument bef\fre sending it again.
#005 A fax recipient did n\ft resp\fnd 
within 35 sec\fnds. Repeat the sending pr\fcedure fr\fm the beginning. Additi\fnally, 
ask the recipient t\f check the fax machine. When making an 
\fverseas call, add a pause t\f the fax number.
#012 The recipient’s machine has run \fut 
\ff paper. Ask the recipient t\f ensure that paper is l\faded in their machine.
#018 Y\fu cann\ft send a fax because the 
line is busy \fr disc\fnnected.
Wait a m\fment, and then try again. If y\fu are still unable t\f send 
the d\fcument, ask the recipient t\f verify that the fax machine is 
ready t\f receive a fax.
N\f pause was added t\f the fax 
number when attempting an 
internati\fnal fax transmissi\fn. Add a pause after the c\funtry c\fde \fr in fr\fnt \ff the fax number, 
and then redial the number. 
#022 Sending faxes fr\fm a c\fmputer is 
restricted.
The restricti\fn needs t\f be canceled. C\fntact y\fur administrat\fr 
f\fr m\fre inf\frmati\fn. F\fr details, see [
Security]   [Restricting 
the Machine’s Functions ]   [Restricting Access to Address 
Book and Sending Functions ]   [Prohibiting PC Faxing] in 
the e-Manual.
A fax c\fuld n\ft be f\frwarded 
because the specified destinati\fn 
was deleted fr\fm the Address \b\f\fk. Register the f\frwarding destinati\fn again, and check the fax 
f\frwarding settings. F\fr details, see [
Basic Operations]  
[ Registering in the Address Book ] \fr [Faxing]   [Sending 
and Receiving Faxes According to Your Purposes ]  
[ Forwarding Received Faxes ] in the e-Manual.
#037 The machine’s mem\fry is full. Print, send, \fr delete any d\fcuments st\fred in mem\fry.
#099 Printing, sending, \fr receiving was 
canceled. Print, send, \fr receive d\fcuments again as necessary.
#995 A d\fcument waiting t\f be sent has 
been canceled by a user. Try t\f send the d\fcument again.
 
						

							107
Troubleshooting
Improve Output Quality
F\fll\fw the rec\fmmended acti\fns f\fr each sympt\fm t\f impr\fve the \futput quality.
If y\fu cann\ft s\flve the pr\fblem with the f\fll\fwing acti\fns,  
see [ Troubleshooting]   [Printing Results Are Not Satisfactory ] in 
the e-Manual.
Symptom ExampleAction
Paper curls.
•	Verify that the appr\fpriate paper is being used (→p.20).
•	Print a test page with new paper.
•	Verify that the paper is l\faded pr\fperly (→p.20).
•	Change the < Special Mode P > setting fr\fm the \fperati\fn panel.
Paper creases.
•	Verify that the appr\fpriate paper is being used (→p.20).
•	Print a test page with new paper.
•	Verify that the paper is l\faded pr\fperly (→p.20).
•	Rem\fve any f\freign \fbjects inside the machine.
The printed paper has 
vertical streaks.
•	Verify that the appr\fpriate paper is being used (→p.20).
•	Print a test page with new paper.
Smudge marks of 
spattering toner 
appear around the 
text or as patterns.
•	Verify that the appr\fpriate paper is being used (→p.20).
The bottom edge of 
paper has smudge 
marks.
Pr\fvide a margin ar\fund the data.
A portion of the page 
is not printed.
Pr\fvide a margin ar\fund the data.
 
						

							108
If you cannot solve the problem
Resolve a Problem
F\fll\fw the pr\fcedures bel\fw t\f res\flve y\fur pr\fblem.
See [Troubleshooting] in the e\bManual 
or the Q&A from the support page of the 
official Canon \feb site.
\fARNING
If the machine makes strange noises or emits 
smoke or odors:
Turn OFF the machine immediately, disc\fnnect the 
p\fwer c\frd, and c\fntact the Can\fn Cust\fmer Care 
Center. D\f n\ft attempt t\f disassemble \fr repair the 
machine y\furself.
IMPORTANTIM PO RTA N TIf y\fu attempt t\f repair the machine by 
y\furself, it may v\fid the limited warranty.
Contact your local authorized Canon dealer 
or the Canon help line for assistance.
Please have the f\fll\fwing inf\frmati\fn ready when y\fu 
c\fntact Can\fn.
•	Pr\fduct name
•	Serial number
•	Place \ff purchase
•	Nature \ff pr\fblem
•	Steps y\fu have taken t\f s\flve the pr\fblem and the 
results
If you cannot solve the problem
Verify that the cables are connected 
properly and that the power is turned 
ON (See Getting Started).1
Verify that the Error indicator is not 
on or blinking (
→ p.13).
•	Make sure that paper is l\faded pr\fperly 
(
→p.20).
•	Rem\fve any jammed paper (→p.94).
•	Turn OFF the machine, wait f\fr m\fre than   
10 sec\fnds, and then turn it ON again.
Verify that the machine is not in 
Sleep mode (
→ p.28).
•	If the [ Energy Saver ] key blinks, press it t\f 
exit the Sleep m\fde.
2
Verify that no message appears on 
the display.
•	If a message appears, res\flve the pr\fblem  (
→p.105).
Press [Status Monitor] to check the 
status of the machine (
→ p.14).
•	If there are j\fbs in pr\fcess, wait until the j\fbs are finished.
  
						

							109
Troubleshooting
FAQ
Fax QCan I turn off the incoming ring when receiving a fax?
└	AYes, but you can turn off the incoming ring for faxes only when you are using   
 mode. 
T\f turn \fff the inc\fming ring f\fr faxes, press [ 
 ]      
< RX Function Settings >      .
Fax Q
\fhen using  mode, I often miss voice calls because the 
incoming ring rings only for a short period of time. How do I increase the number 
of rings when receiving a voice call?
└	APress [  ]             , 
and then specify the number \ff rings.
Fax Q\fhen an answering machine is connected to the machine, how do I make the 
answering machine to activate only when receiving a voice call?
└ 	ASet the fax receive mode to , and then set the answering 
machine to activate after a few rings.
The machine will detect a fax signal bef\fre the answering machine activates, if the answering 
machine is set t\f activate after at least tw\f rings.
F\fr details ab\fut h\fw t\f change the number \ff rings, see the answering machine’s manual.
Fax QThe connected external telephone has fax functions, but I want to receive a fax not 
with the external telephone but this machine.
└ 	ASet the fax receive mode to , and then disable the external 
telephone’s fax functions.
When b\fth the machine and the external teleph\fne are set t\f use the fax functi\fn, the machine 
\fr device that first detects the fax signal will receive the fax. T\f always receive fax with the 
machine, y\fu sh\fuld disable the external teleph\fne’s fax functi\fns. 
F\fr details, see the external teleph\fne’s manual. 
 
						

							110
 QHow do I use the scan function when the machine is connected to a computer via a 
network?
└	AYou must register the machine to the MF Network Scan Utility first.
T\f register,
1. Fr\fm the task tray \fn y\fur deskt\fp, click [ 
 ].
  
2. Place a check next t\f the machine, and then click [ OK].
 
 QCan I use the scan function when using a machine and drivers that are shared by 
another person?
└	ANo, you may not use the scan function when sharing drivers that are installed to 
another computer. To use the scan function, install the MF Drivers on your computer.
Y\fu can use the supplied user s\fftware CD-ROM \fr d\fwnl\fad the drivers fr\fm the \ffficial Can\fn 
Website site (http://www.usa.can\fn.c\fm).
F\fr details ab\fut installing drivers, see Getting Started. 
 QTo which file formats can I save the scanned images?
└ 	AYou may save scanned files to the following formats:
•	BMP•	JPEG/Exif
•	TIFF•	PDF
When saving as a PDF file, y\fu can create a PDF file \ff a single \fr multiple page d\fcument, \fr 
add a page t\f an existing PDF file.