Canon cinema EOS1D C User Manual

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Handling Error Messages
What to check on the camera
 On the camera, does the FTP server’s IP address setting match 
the server’s actual address?
XConfigure the IP address on the camera to match the actual FTP 
server address (p.22).
 On the camera, does the [Port number setting] for the FTP server 
match the actual port number of the FTP server?
XConfigure the same port number (usually 21) on the camera and FTP
server. Configure the port number on the camera to match the actual
FTP server port number (p.22).
 If only the FTP server’s [Server name] is configured on the 
camera, are the DNS server settings complete?
XIf the FTP server’s [Address] setting is not configured on the camera, 
enable use of the DNS server on the camera and enter its address 
(p.17). Make sure the FTP server name is entered correctly (p.22).
What to check on the FTP server
 Is the FTP server functioning correctly?
XConfigure the computer correctly to function as an FTP server.
XIf applicable, ask your network administrator for the FTP server 
address and port number, and then enter them on the camera.
41: Cannot connect to FTP server 
						

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Handling Error Messages
 Is the FTP server on?
XTurn the FTP server on. The server may have been turned off because
of an energy-saving mode.
 On the camera, does the FTP server’s IP address setting (in 
[Address]) match the server’s actual address?
XConfigure the IP address on the camera to match the actual FTP 
server address (p.22).
 Is a firewall or other security software enabled?
XSome security software uses a firewall to restrict access to the FTP
server. Change the firewall settings to allow access to the FTP server.
XYou may be able to access the FTP server by setting [Passive mode]
to [Enable] on the camera (p.75).
 Are you connecting to the FTP server via a broadband router?
XSome broadband routers use a firewall to restrict access to the FTP
server. Change the firewall settings to allow access to the FTP server.
XYou may be able to access the FTP server by setting [Passive mode]
to [Enable] on the camera (p.75). 
						

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Handling Error Messages
What to check on the network as a whole
 Does your network include a router or similar device that serves 
as a gateway?
XIf applicable, ask your network administrator for the network gateway
address and enter it on the camera (p.17).
XMake sure the gateway address setting is correctly entered on all 
network devices, including the camera.
What to check on the FTP server
 Is the FTP server configured to restrict access to only some IP 
addresses?
XChange the FTP server settings to allow access from the [IP address]
configured on the camera in the TCP/IP settings.
What to check on the FTP server
 Have you exceeded the maximum number of FTP server 
connections?
XDisconnect some network devices from the FTP server or increase the
maximum number of connections.
42: FTP server rejected connection
43: Cannot connect to FTP server. Error code received 
from server.  
						

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Handling Error Messages
 This error occurs if the camera fails to disconnect from the FTP 
server for some reason.
XTurn the FTP server and camera off and on.
What to check on the camera
 On the camera, is the [Login name] entered correctly?
XCheck the login name for accessing the FTP server. The setting is 
case-sensitive, so check upper- and lower-case characters. Make sure 
the correct login name is entered on the camera (p.23).
 On the camera, is the [Login password] entered correctly?
XIf a login password is configured on the FTP server, check the upper-
and lower-case characters to make sure the password on the camera
matches it (p.23).
What to check on the FTP server
 Do the user rights for the FTP server allow reading, writing, and 
log access?
XConfigure the FTP server’s user rights to allow reading, writing, and 
log access.
 Is the folder specified as the transfer destination on the FTP 
server named with ASCII characters (p.20)?
XUse ASCII characters for the folder name.
44: Cannot disconnect FTP server. Error code received 
from server. 
45: Cannot login to FTP server. Error code received from 
server. 
						

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Handling Error Messages
What to check on the FTP server
 The connection was terminated by the FTP server.
XRestart the FTP server.
 Do the user rights for the FTP server allow reading, writing, and 
log access?
XConfigure the FTP server’s user rights to allow reading, writing, and 
log access.
 Do user rights allow access to the target folder on the FTP 
server?
XConfigure the user rights for access to the target folder on the FTP 
server to allow saving images from the camera.
 Is the FTP server on?
XTurn the FTP server on. The server may have been turned off because
of an energy-saving mode.
 Is the hard disk of the FTP server full?
XIncrease available space on the hard disk.
 This error occurs if, for some reason, the camera fails to receive 
confirmation from the FTP server that image file transfer is 
complete.
XTurn the FTP server and camera off and on and transfer the images 
again.
46: For the data session, error code received from FTP 
server
47: Image file transfer completion not confirmed by FTP 
server 
						

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Handling Error Messages
 Are you following the correct procedure to establish a connection 
between the master and slave cameras?
XOperate the master and slave cameras by following the correct 
instructions (p.80-82).
 Is the LAN cable securely connected?
XReconnect the LAN cable between the camera and server. Because 
the cable may be severed, try using another cable to connect the 
devices.
 Is the hub or router on?
XTurn on the hub or router.
 Is the server on?
XTurn the server on. The server may have been turned off because of 
an energy-saving mode.
 An error other than error number 11 to 81 has occurred.
XTurn the camera’s power switch off and on.
.
73: Could not synchronize the time
81:  Wired LAN connection lost
91: Other error 
						

							
97
In Windows, open the [Command Prompt], input ipconfig/all , and 
press the <
Enter> key.
The IP address assigned to the computer  is displayed, as well as the 
subnet mask, gateway, and DNS server information.
To avoid using the same IP address for the computer and other devices 
on the network when configuring the IP address assigned to the camera 
(page 17), change the rightmost numbers here.
In Mac OS X, open the [ Te r m i n a l] application, type  ifconfig -a, and 
press the <
Return> key. The IP address assigned to the computer is 
indicated in the [ en0] item by [ inet], in the format ***.***.***.***.
To avoid using the same IP address for the computer and other devices 
on the network when configuring the IP address assigned to the camera 
(page 17), change the rightmost numbers here.
* For information on the [ Te r m i n a l] application, refer to the Mac OS X 
help.
If security settings have not been pr operly set, the following problems 
may occur.
  Unauthorized network access
Third parties with malicious intent may gain unauthorized access to 
the network you are using to steal,  modify, or destroy information. 
Additionally, you could fall vict im to other types of unauthorized 
access such as impersonation (where someone assumes an identity 
to gain access to unauthorized information) or springboard attacks 
(where someone gains unauthorized  access to your network as a 
springboard to cover their tracks when infiltrating other systems).
To prevent these types of problems from occurring, be sure to 
thoroughly secure your network.
Checking Network Settings
Windows
Macintosh
Security 
						

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9
Reference 
						

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Follow these steps to create captions and register them on the camera, 
as described in “Adding a Caption Before Transfer” (p.32). When 
creating and registering captions, use a computer on which EOS Utility 
is installed.
Before you start, use the USB cable provided with the camera to 
connect the camera to the computer. For instructions on connecting 
the camera to the computer with the USB cable and starting EOS Utility, 
refer to the Software Instruction Manual (PDF) provided with the 
camera.
1Start EOS Utility and select 
[Camera settings/Remote 
shooting].
XThe camera settings/
remote capture screen is 
displayed.
2On the [ ] tab, select [WFT 
Captions].
XThe screen for caption creation is 
displayed.
Creating and Registering Captions
When Using EOS Utility 2 or Earlier