Canon cinema EOS C100 Mark II User Manual

191
Troubleshooting
Fan error
- The cooling fan has stopped working or may not be working properly. Consult a Canon Service Center.
File name error
- The folder and file numbers have reached their maximum value. Set [Other Functions] 
> [File Numbering] to [Reset] 
and delete all the MP4 clips (A132) and photos (A166) on the SD card or initialize it (A42).
Invalid operation
- The following operations cannot be performed.
• In   mode, immediately reviewing a recording made using pre-recording.
• Pressing...

Troubleshooting
192
Wi-Fi Functions
Along with this list, refer also to the instruction manuals of the access point or other external devices you are 
using.
Recording was stopped.
- The file control information is corrupted or there was an encoder error. Turn off the camcorder and back on again. 
Then, remove the SD card being used and reinsert it. Alternatively, replace the SD card. If this does not solve the 
problem, consult a Canon Service Center.
• Corrupted file control information cannot be...

193
Troubleshooting
Memory card cover was opened so network functions will be interrupted.
- The SD card compartment cover was opened while the SD card was being accessed. Stop the Wi-Fi function in use 
and end the network connection.
Multiple access points detected. Try the operation again.
- There are multiple access points sending out a WPS signal at the same time. Try the operation again later or perform 
setup using the [WPS: PIN Code] or [Search for Access Points] option (A146).
Network connection...

Troubleshooting
194
Wi-Fi error.    Incorrect encryption key.
- When the authentication mode was set to [WPA-PSK] or [WPA2-PSK], or the encryption method was set to [WEP], the 
encryption key (WEP index) entered or its length (number of characters) is incorrect. 
• When entering ASCII characters, enter 5 characters (64-bit encoding) or 13 characters (128-bit encoding). When 
entering hexadecimal characters, enter 10 characters (64-bit encoding) or 26 characters (128-bit encoding).
Wi-Fi error....

195
Handling Precautions
Handling Precautions
Camcorder
Be sure to observe the following precautions to ensure maximum performance. 
• Do not carry the camcorder by the OLED panel. Be careful when closing the OLED panel.
• Do not leave the camcorder in places subject to high temperatures (like the inside of a car parked under direct 
sunlight), or high humidity.
• Do not use the camcorder near strong electromagnetic fields such as near powerful magnets and motors, MRI 
machines or high-voltage power...

Handling Precautions
196
Battery Pack
• Dirty terminals may cause a poor contact between the battery pack and the camcorder. Wipe the terminals 
with a soft cloth.
Long-term storage 
• Store battery packs in a dry place at temperatures no higher than 30
°C (86°F). 
• To extend the battery life of the battery pack, discharge it completely before storing it.
• Charge and discharge all your battery packs fully at least once a year.
Always attach the battery terminal cover. 
Do not allow any metal objects to...

197
Handling Precautions
SD Cards
• We recommend backing up the recordings on the SD cards onto your computer. Data may be corrupted or 
lost due to defects or exposure to static electricity. Canon shall not be liable for lost or corrupted data.
• Do not touch or expose the terminals to dust or dirt.
• Do not use SD cards in places subject to strong magnetic fields.
• Do not leave SD cards in places subject to high humidity and high temperature.
• Do not disassemble, bend, drop, or subject SD cards to...

Maintenance/Others
198
Maintenance/Others
Cleaning
Camcorder Body
• Use a soft, dry cloth to clean the camcorder body. Never use chemically treated cloths or volatile solvents 
such as paint thinner.
Lens
• Remove any dust or dirt particles using a non-aerosol type blower brush.
• Use a clean, soft lens-cleaning cloth to gently wipe the lens using commercially available cleaning fluid for 
eyeglasses. Never use tissue paper.
OLED Screen
• Clean the screen using a clean, soft lens-cleaning cloth.
•...

199
Optional Accessories
Optional Accessories
The following optional accessories are compatible with this camcorder. The availability differs from area to area.
For our customers in the USA: Call or visit your local retailer/dealer for genuine Canon video accessories. You 
can also obtain genuine accessories for your Canon camcorder by calling: 1-800-828-4040, Canon U.S.A. 
Information Center.
Use of genuine Canon accessories is recommended.
This product is designed to achieve excellent performance when...

Optional Accessories
200
Battery Packs
When you need extra battery packs, select from the following: BP-950G, 
BP-955, BP-970G, BP-975
When you use battery packs bearing the Intelligent System mark, the 
camcorder will communicate with the battery and display the remaining 
usage time (accurate to 1 minute). You can only use and charge these battery 
packs with camcorders and chargers compatible with Intelligent System.
TA - 1 0 0  Tr i p o d  A d a p t e r
The TA-100 allows you to quickly mount/unmount...