Canon 5dsr Manual

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If a problem occurs with the camera, first consult this Troubleshooting 
Guide. If this Troubleshooting Guide does not resolve the problem, 
contact your dealer or nearest Canon Service Center.
If the battery’s remaining capacity is 94% or higher, the battery will not 
be recharged (p.446).
 Do not use any battery other than genuine Battery Pack LP-E6N/LP-
E6.

If (1) the battery charger or battery has a problem or (2) communication 
with the battery failed (with a non-Canon battery pack), the...

Troubleshooting Guide
472
If the power is turned off while an image is being recorded to the card, the 
access lamp will remain on or continue to blink for a few seconds. When 
the image recording is completed, the power will turn off automatically.
Do not use any battery other than a genuine Battery Pack LP-E6N/LP-E6.
Remove and install the battery again (p.42).
 If the battery contacts are dirty, use a soft cloth to clean them.
 Use a fully-charged battery 
(p.40).
 The battery performance may...

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Troubleshooting Guide
The camera cannot be used with EF-S or EF-M lenses (p.52).
 Install a recharged battery in the camera (p.40).
 Make sure the card is properly inserted (p.43).
 If you are using an SD card, slide the card’s write-protect switch to the 
Write/Erase setting (p.43).
 If the card is full, replace the card or delete unnecessary images to 
make space (p.43, 358).
 If you try to focus in the One-Shot AF mode and the focus indicator 
 in the viewfinder blinks, a picture cannot be...

Troubleshooting Guide
474
If [z4: Mirror lockup ] is set to [Press V twice to shoot ], set it to 
[ Disable ].
 Set the lens’s focus mode switch to < AF> (p.52).
 Press the shutter button gently to prevent camera shake (p.54-55).
 If the lens has an Image Stabilizer, set the IS switch to < 1>.
 In low light, the shutter speed may become slow. Use a faster shutter 
speed (p.206), set a higher ISO speed (p.158), use flash (p.244), or 
use a tripod.
 See “Minimizing Blurred Photos” on page 235.
...

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Troubleshooting Guide
The AF points light up in red when focus is achieved in low-light 
conditions.
In the < d>, < s>, < f>, , and < F> modes, you can set 
whether to have the AF points light in red when focus is achieved 
(p.132).
 The continuous shooting speed may become slower depending on the 
shutter speed, aperture, subject conditions, brightness, lens, flash use, 
temperature, battery type, remaining battery level, etc. (p.143).
 In AI Servo AF operation, the continuous shooting speed may...

Troubleshooting Guide
476
During viewfinder shooting, you cannot shoot in either the 4:3 or the 
16:9 aspect ratio even when the aspect ratio is set. During Live View 
shooting, you can shoot images in the 4:3 and 16:9 aspect ratios 
(p.154).
 If [z3: Highlight tone priority ] is set to [Enable], the settable ISO 
speed range will be ISO 200 - ISO 6400. Even if you expand the 
settable ISO speed range with [ ISO speed range], you cannot select 
the L (equivalent to ISO 50) or H (equivalent to ISO...

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Troubleshooting Guide
If the image-recording quality is set to RAW or RAW+JPEG, [ Multi 
Shot Noise Reduction ] cannot be set.
 If [On:ContShtng ] is set, Live View display, image review after image 
capture, or image playback is not possible during shooting (p.226).
 If you perform Live View shooting with [ On:ContShtng], Live View 
function will end automatically when the first exposure is taken. Take 
the second and subsequent exposures while looking through the 
viewfinder.
 When the...

Troubleshooting Guide
478
Make sure the flash (or PC sync cord) is securely attached to the 
camera.
 If you use a non-Canon flash unit with Live View shooting, set [ z6: 
Silent LV shoot. ] to [Disable ] (p.266).
 If you use a flash unit other than an EX-series Speedlite, the flash will 
always be fired at full output (p.245).
 When the flash Custom Function setting for [ Flash metering mode] is 
set to [ TTL flash metering ] (autoflash), the flash will always be fired at 
full output (p.253).

If...

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Troubleshooting Guide
It indicates that the camera’s internal temperature is high. If the white 
< > icon is displayed, the still photo’s image quality may deteriorate. 
If the red < E> icon is displayed, it indicates that the Live View or 
movie shooting will soon stop automatically (p.277, 317).
 If the card’s writing speed is slow, movie shooting may stop 
automatically. For cards that can record movies, see page 5. To find 
out the card’s writing speed, refer to the card manufacturer’s...

Troubleshooting Guide
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If you shoot a movie with manual exposure set to L (equivalent to ISO 
50), the ISO speed setting will switch to ISO 100. Even if you switch 
back to still photo shooting, the ISO speed will not revert to L.
 If you change the shutter speed or aperture during movie shooting, the 
changes in the exposure may be recorded.
 Zooming the lens during movie shooting can cause changes in the 
exposure regardless of whether the lens’s maximum aperture changes 
or not. The changes in...