Brother Ql560 User Guide

9
STEP
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Getting started Maintenance and 
TroubleshootingIntroduction
The LED lamp on the QL-500/560 indicates the current operating condition.
LampCondition
Not lit
Power is OFF.
LitPower is ON.
(Normally lit while power is on, the LED flashes during cleaning or if an 
error has occurred.)
Flashing fastIndicates one of the following errors.
• Cutter error
• Label sensor error
(DK Roll not installed correctly, end of DK Roll, or label jam)
• DK Roll compartment cover is open during operation
•...

Getting started10
Your QL-500/560 comes with a 
paper guide that collects strips of 
printed labels that have not been 
cut off from the machine. 
Attach the paper guide to the front of 
the QL-500/560 as shown in the figure.
Remove the paper guide when printing 
more than 10 labels continuously and 
cutting each label automatically 
(QL-560 only).
Connect the AC power cord to the QL-500/560 and 
then plug the power supply cord  into a standard 
electrical socket.
•Check that the electrical socket is 220...

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Getting started Introduction Maintenance and 
Troubleshooting
Maintenance and Troubleshooting
Maintenance of the printer needs only to be done when required. However, some 
environments will require that maintenance should be done more frequently (e.g. in dusty 
conditions).
The DK Roll (thermal recording paper type) used with the printer is designed to clean the 
print head automatically. When the DK Roll passes the print head during printing and 
label feeding, the print head is...

Maintenance and Troubleshooting12
When glue is attached to the label 
outlet (metallic plate part and resin 
guide part) and the printer damages 
the label, pull out the power plug from 
the socket and clean the label outlet 
with a cloth dipped into ethanol or 
isopropyl alcohol.
It is recommended to clean the label 
outlet when replacing the cutter unit.
4Insert edge (A) of the cleaning sheet into the printing unit and guide 
it out to just in front of the cutter.
•Do not remove part (A) of the...

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Getting started Introduction Maintenance and 
Troubleshooting
Eventually the cutting blade on the cutter unit will become dull (blunt) and need to be 
replaced. At the appropriate time, purchase a new replacement cutter unit and install it 
according to the following procedure.
1Check that the cutter unit is located in the home position.
2Turn OFF the power to the printer and pull out the power cord from 
the wall socket.
3Open the DK Roll cover and pull the roll 
release lever to the up...

Maintenance and Troubleshooting14
6Grip the tab and lift out the cutter unit.
Take care not to touch the blade of the cutter.
7Set the new cutter unit in the correct position.
8Once set in the correct position, tighten the 
screw which holds the cutting blade unit in 
place.
9Set the DK Roll and close the DK Roll cover.
For details, refer to Installing the DK Roll on page 9.
CAUTION
Do not touch the blade of the cutter unit. 
Do not open the top cover when the cutter is operating.
Do not apply excessive...

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Getting started Introduction Maintenance and 
Troubleshooting
If problems occur while using this printer, the following may help you to solve the 
problems.
ProblemSolution
•The QL-500/560 does 
not print, or a printing 
error is received.
•Is the USB cable loose?
Check that the USB cable is connected correctly.
•Is the DK Roll installed correctly?
If not, remove the DK Rolls and reinstall.
•Is there enough roll remaining?
Check that there is enough roll remaining.
•Is the DK Roll...

Maintenance and Troubleshooting16
ItemsSpecifications
Display LED lamp (green)
Print
Printing 
methodDirect thermal printing via thermal head
Speed of 
printingMax. 90 mm/sec
Max. 50 labels/min. (QL-500), 56 labels/min. (QL-560) 
(Standard Address Labels)
Print head 300 dpi/720 dot
Max. printing 
width59 mm
Min. printing 
length25.4 mm
CutterManual cutter (QL-500)
Automatic cutter (QL-560)
ButtonON/OFF button ( ), FEED button, CUT button (QL-560 only)
Interface USB
Power supply 220-240V AC 50/60Hz 0.9 A...

Printed in China
D00HL3001