Brother Ql560 User Guide
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9 STEP 1 STEP 2 Getting started Maintenance and TroubleshootingIntroduction The LED lamp on the QL-500/560 indicates the current operating condition. LampCondition Not lit Power is OFF. LitPower is ON. (Normally lit while power is on, the LED flashes during cleaning or if an error has occurred.) Flashing fastIndicates one of the following errors. • Cutter error • Label sensor error (DK Roll not installed correctly, end of DK Roll, or label jam) • DK Roll compartment cover is open during operation • Incorrect DK Roll installed • No DK Roll installed Flashing slow Cooling (Waiting for temperature of print head to lower) Turns off after flashing fast ten timesSystem error Turn the QL-500/560 off and then on again. If this error re-occurs, contact the retail outlet where the QL-500/560 was purchased or your local authorized service centre. 1Press the ON/OFF button to turn the QL-500/ 560 off. Hold the DK Roll compartment cover at the sides near the front of the QL-500/560 and firmly lift up to open the cover. 2Place the spool into the spool guides in the DK Roll compartment. •Make sure that the spool arms are inserted firmly in the spool guides on the left and right. •Insert the spool with the DK Roll located on the right hand side of the QL-500/560. LED Lamp 2 Installing the DK Roll
Getting started10 Your QL-500/560 comes with a paper guide that collects strips of printed labels that have not been cut off from the machine. Attach the paper guide to the front of the QL-500/560 as shown in the figure. Remove the paper guide when printing more than 10 labels continuously and cutting each label automatically (QL-560 only). Connect the AC power cord to the QL-500/560 and then plug the power supply cord into a standard electrical socket. •Check that the electrical socket is 220 ~ 240 V before inserting the plug. •Remove the power supply cord from the electrical socket after you have finished using the QL-500/560. •Do not pull the cord when removing it from the electrical socket. The wire in the cord may become damaged. 3Lift the label lever and then thread the end of the DK Roll into the slot immediately before the cutter. When unable to thread the end of the DK Roll into the slot, thread it as far as possible, then lower the label lever and close the cover. Press the ON/OFF button to turn the QL-500/560 on, and then press the FEED button to set the roll. 4Lower the label lever and then close the DK Roll compartment cover. 3 Installing the paper guide Paper guide 4Connecting to the power supply
11 STEP 1 STEP 2 Getting started Introduction Maintenance and Troubleshooting Maintenance and Troubleshooting Maintenance of the printer needs only to be done when required. However, some environments will require that maintenance should be done more frequently (e.g. in dusty conditions). The DK Roll (thermal recording paper type) used with the printer is designed to clean the print head automatically. When the DK Roll passes the print head during printing and label feeding, the print head is cleaned. Clean the roller using the cleaning sheet (available separately). The printer contains only one cleaning sheet. When doing maintenance on the roller, be sure to use the cleaning sheet supplied exclusively for this printer. If using other cleaning sheets, the surface of the roller may be damaged and may cause a malfunction. 1Turn OFF the printers power. 2Lift both sides of the lower part of the DK Roll cover on the front side of the printer to open the cover. 3Pull up the roll release lever and remove the DK Roll. Be sure to remove the DK Roll before cleaning the roller. The roller cleaning function will not operate correctly if the DK Roll is not removed. Maintenance Print head maintenance Roller maintenance
Maintenance and Troubleshooting12 When glue is attached to the label outlet (metallic plate part and resin guide part) and the printer damages the label, pull out the power plug from the socket and clean the label outlet with a cloth dipped into ethanol or isopropyl alcohol. It is recommended to clean the label outlet when replacing the cutter unit. 4Insert edge (A) of the cleaning sheet into the printing unit and guide it out to just in front of the cutter. •Do not remove part (A) of the cleaning sheet. •The printed side of the cleaning sheet should be facing upwards. 5After inserting the cleaning sheet into the printing unit, push down the roll release lever and remove the B part of cleaning sheet. To purchase a cleaning sheet, contact the retail outlet where the printer was purchased or your local authorized service centre. 6Close the DK Roll cover and turn ON the printer’s power. 7Press the Feed button for more than one second. The roller rotates for 100 mm. The adhesive face of the cleaning sheet removes any stains or dust on the roller. •If you do not press the Feed button for more than one second, the roller rotates for only 8 mm. •Dispose the cleaning sheet after use.Feed button Label outlet maintenance Label outlet
13 STEP 1 STEP 2 Getting started Introduction Maintenance and Troubleshooting Eventually the cutting blade on the cutter unit will become dull (blunt) and need to be replaced. At the appropriate time, purchase a new replacement cutter unit and install it according to the following procedure. 1Check that the cutter unit is located in the home position. 2Turn OFF the power to the printer and pull out the power cord from the wall socket. 3Open the DK Roll cover and pull the roll release lever to the up position. Remove the DK Roll. 4Lift up the cutter cover. 5Using a cross-head screwdriver, loosen the screw which holds the cutter blade unit in- place. The screw securing the cutter unit should not be completely removed. Simply loosen it to remove the cutter unit from the printer. Replacing the cutter unit
Maintenance and Troubleshooting14 6Grip the tab and lift out the cutter unit. Take care not to touch the blade of the cutter. 7Set the new cutter unit in the correct position. 8Once set in the correct position, tighten the screw which holds the cutting blade unit in place. 9Set the DK Roll and close the DK Roll cover. For details, refer to Installing the DK Roll on page 9. CAUTION Do not touch the blade of the cutter unit. Do not open the top cover when the cutter is operating. Do not apply excessive pressure to the cutter unit.
15 STEP 1 STEP 2 Getting started Introduction Maintenance and Troubleshooting If problems occur while using this printer, the following may help you to solve the problems. ProblemSolution •The QL-500/560 does not print, or a printing error is received. •Is the USB cable loose? Check that the USB cable is connected correctly. •Is the DK Roll installed correctly? If not, remove the DK Rolls and reinstall. •Is there enough roll remaining? Check that there is enough roll remaining. •Is the DK Roll compartment cover open? Check that the DK Roll compartment cover is closed. •The power button does not light up or flash. •Is the power supply cord connected correctly? Check that the power supply cord is connected and plugged in. If connected correctly, try connecting it to another electrical socket. * If the power button still does not light up or flash, contact the retail outlet where the printer was purchased or your local authorized service centre. •The printed label contains streaks or poor quality characters, or the label is not fed correctly.•Is the print head or roller dirty? While the print head generally remains clean under normal use, lint or dirt from the roller may become stuck on the printer head. If this occurs, clean the roller. Refer to Roller maintenance on page 11. •A data transmission error appears on the PC.•Is the correct port selected? Check that the correct port is selected from the “Print to the following port” list in the Printer Properties dialog box. •Is the QL-500/560 in cooling mode (the LED lamp is flashing slowly)? Wait until the LED lamp stops flashing and then try printing again. •Labels are jammed in the cutter or are not ejected correctly after printing. •Does the edge of the cutter unit seem to have lost its sharpness?•Do cutter errors occur frequently? Replace the cutter. For details, refer to Replacing the cutter unit on page 13. •Is there dirt or lint on the roller preventing it from rolling freely? Use a Cleaning Sheet to clean the roller. For details, refer to Roller maintenance on page 11. •The layout style is not updated when the Add- in is still activated and a new label roll is installed.•Was a new label roll installed before activating the P-touch Add-In (The P-touch function is added to your standard Microsoft toolbar)? Exit the P-touch Add-In, load the second label roll type, reactivate the P-touch Add-in, choose Select Layout, and then verify the layout. •The P-touch Add-in icon is not displayed in Microsoft ® Word. •Is Microsoft® Word started up from Microsoft® Outlook®?•Is Microsoft® Word chosen for the editor usually used for Microsoft® Outlook®? Due to program limitations, the Microsoft® Word Add-In does not work with the above settings. Quit Microsoft® Outlook®, and restart Microsoft® Word. Troubleshooting Potential types of problems
Maintenance and Troubleshooting16 ItemsSpecifications Display LED lamp (green) Print Printing methodDirect thermal printing via thermal head Speed of printingMax. 90 mm/sec Max. 50 labels/min. (QL-500), 56 labels/min. (QL-560) (Standard Address Labels) Print head 300 dpi/720 dot Max. printing width59 mm Min. printing length25.4 mm CutterManual cutter (QL-500) Automatic cutter (QL-560) ButtonON/OFF button ( ), FEED button, CUT button (QL-560 only) Interface USB Power supply 220-240V AC 50/60Hz 0.9 A Size 146 mm (W) × 196 mm (D) × 152 mm (H) Weight Approx. 1.3 kg (Without DK Rolls) Operating temperature 10°C to 35°C Operating humidity 20% to 80% (without condensation) Product Specifications