Brother Ql560 User Guide
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FRANÇAIS DEUTSCHNEDERLANDS STEP 1 STEP 2 Getting started Maintenance and TroubleshootingIntroduction QL-500 / QL-560 Be sure to read and understand this guide before using the machine. We recommend that you keep this guide nearby for future reference. USER’S GUIDE QL-500/QL-560 www.brother.com
Thank you for purchasing the QL-500/560. This guide briefly describes the steps to start using your QL-500/560. Refer to the Software Users Guide for more detailed information. The Software Users Guide can be found in the Manuals folder of the CD-ROM included with the QL-500/560. We strongly recommend that you read this manual carefully before using your QL-500/560, and then keep it nearby for future reference. We provide service & support for users who register their products on our website. We recommend that you take this opportunity to register with us by visiting us at: Online Support Page support.brother.com NOTE:It is also possible to access the above sites from the online user registration window of the CD-ROM installer disk which is included with the printer. We look forward to your registration. Declaration of Conformity (Europe/Turkey only) We, Brother Industries, Ltd. 15-1, Naeshiro-cho, Mizuho-ku, Nagoya 467-8561 Japan declare that this product is in conformity with the essential requirements of all relevant directives and regulations applied within the European Community. The Declaration of Conformity (DoC) can be downloaded from our website. Visit support.brother.com and: • select Europe • select your country • select Manuals • select your model • select Declaration of Conformity • click Download Your Declaration will be downloaded as a PDF file.
1 STEP 1 STEP 2 Introduction Getting started Maintenance and Troubleshooting Introduction •••••••••••••••••••••••••••••••••••••••••••••••••••• 2 General Infomation •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 2 Safety precautions ••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 3 General Precautions •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 5 Getting started ••••••••••••••••••••••••••••••••••••••••••••••••• 8 1 Parts Description••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 8 Main Printing Unit•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 8 LED Lamp••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 9 2 Installing the DK Roll •••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 9 3 Installing the paper guide •••••••••••••••••••••••••••••••••••••••••••••••••••• 10 4 Connecting to the power supply •••••••••••••••••••••••••••••••••••••••••••• 10 Maintenance and Troubleshooting •••••••••••••••••••••••••• 11 Maintenance •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 11 Print head maintenance •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 11 Roller maintenance ••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 11 Label outlet maintenance •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 12 Replacing the cutter unit ••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 13 Troubleshooting •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 15 Potential types of problems•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 15 Product Specifications •••••••••••••••••••••••••••••••••••••••••••••••••••••••• 16 Contents
Introduction2 Introduction Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product’s descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice. Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication. © 2016 Brother Industries Ltd. Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. © 2016 Brother Industries, Ltd. All rights reserved. Microsoft and Windows are registered trademarks of Microsoft Corporation, USA. Macintosh and Mac OS are registered trademarks of Apple Inc. The names of other software or products used in this document are trademarks or registered trademarks of the respective companies that developed them. Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs. All other brand and product names mentioned in this User’s Guide, the Software Installation Guide and the Software Users Guide are registered trademarks of their respective companies. Symbols Used in this Manual The symbols used throughout this guide are as follows: This symbol indicates information or directions that should be followed. If ignored, the result may be injury, damage, or failed operations. This symbol indicates information or directions that can help you better understand and use the printer more efficiently. General Infomation
3 STEP 1 STEP 2 Introduction Getting started Maintenance and TroubleshootingRead all of these instructions and save them for later reference. Follow all warnings and instructions marked on the product. The symbols used in this manual are as follows: To use the machine safely WARNINGTells you what to do to avoid the risk of injury. CAUTIONTells you about procedures you must follow to prevent damage to the printer. Action NOT allowed. DO NOT disassemble the product. DO NOT splash the product with or immerse the product in water.DO NOT touch a given portion of the product. Mandatory action Unplugging Alerts to the possibility of electrical shock WARNING Follow these guidelines to avoid fire, electric shock, or other damage. The Printer Unplug the power cord immediately and stop using the printer during an electrical storm. There may be a remote risk of electric shock from lightning. Do not touch any metal parts near the print head. The print head becomes very hot during use and remains very hot immediately after use. Do not touch it directly with your hands. Dispose of plastic bags correctly and keep away from babies and children. Do not wear or play with plastic bags. Unplug the power cord immediately and stop using the printer if you notice any abnormal odour, heat, discolouration, deformation or anything unusual whilst the printer is in use or storage. Do not disassemble the printer. For inspection, adjustment and repair of the printer contact the retail outlet where the printer was purchased or your local authorized service centre.Do not drop, hit or otherwise bang the printer. Do not hold and lift the printer by the DK Roll cover. The cover could come off and the printer could fall and become damaged. Do not allow the printer to get wet in any way. Do not use the printer with foreign objects in it. If water or any foreign objects should enter the printer, unplug the power cord from the power socket and remove the foreign object. If necessary, contact the retail outlet where the printer was purchased or your local authorized service centre. Safety precautions
Introduction4 Follow these guidelines to avoid fire, electric shock, or other damage. Power Cord Use only the authorized power source (220 - 240 V AC) for the printer. Use only the power cord included with the printer. Do not handle the power cord or plug if your hands are wet. Do not overload the power socket with too many appliances or insert the power cord into a damaged socket.Do not cut, damage, alter or place heavy objects on the power cord. Do not use the power cord if it is damaged. Ensure the power plug is correctly inserted into the power socket. If the printer will not be used for an extended period, remove the power supply cord from the electrical socket. CAUTION Follow these guidelines to avoid fire, electric shock, or other damage. The Printer The standard electrical socket should be close to the printer and be easily accessible. Power Cord Always hold the power plug when removing the power cord from or inserting it into the socket. Pulling on the power cord cable could cause problems with the power cord. Cutter Do not touch the blade of the cutter unit. Do not open the top cover when the cutter is operating. Do not apply excessive pressure to the cutter unit. Installation/Storage Place the printer on a flat, stable surface such as a desk.Do not place any heavy objects on top of the printer. DK Roll (DK Label, DK Tape) Be careful not to drop the DK Roll. DK Rolls use thermal paper and thermal film. Both the label and print will fade with sunlight and heat. Do not use DK Rolls for outdoor use that require durability. Depending on the location, material, and environmental conditions, the label may unpeel or become irremovable, the colour of the label may change or be transferred to other objects. Before applying the label, check the environmental condition and the material. Test the label by affixing a small piece of it to an inconspicuous area of the intended surface. WARNING
5 STEP 1 STEP 2 Introduction Getting started Maintenance and Troubleshooting The Printer •Never disassemble the printer or allow it to get wet to avoid possible fire or electrical shock. Do not remove the power cord from or insert it into the electrical socket with wet hands. Doing so could cause an electrical shock or fire. •Do not touch the cutter. Personal injury could result. Take special care when changing the cutter unit. •The printer is a precision machine. Do not drop, hit or otherwise bang the printer. •Do not lift the printer by the DK Roll compartment cover. The cover could come off and the printer could fall and become damaged. •The printer may malfunction if left near a television, radio, etc. Do not use the printer near any machine that can cause electromagnetic interference. •Do not expose the printer to direct sunlight or near heaters or other hot appliances, in any location exposed to extremely high or low temperatures, high humidity or dusty locations. Doing so could cause the machine to malfunction. •Do not use paint thinner, benzene, alcohol or any other organic solvents to clean the printer. Doing so may cause damage to the surface finish. Use a soft, dry cloth to clean the printer. •Do not place any heavy objects or objects containing water on top of the printer. If water or any foreign object enters the printer, contact the retail outlet where the printer was purchased or your local authorized service centre. If you continue to use the printer with water or a foreign object in the printer, the printer may be damaged or personal injury could result. •Do not insert any objects into or block the label output slot, or USB port. •Do not place any metal parts near the print head. The print head becomes very hot during use and remains very hot immediately after use. Do not touch it directly with your hands. •Use only the interface cable (USB cable) included with the printer.•Do not attempt to print labels while the DK Roll cover is open. •If a paper jam should occur due to a build up of adhesive on the paper guide surface, unplug the power cord from the electrical socket and wipe away the adhesive buildup on the paper guide surface with a cloth dipped in ethanol or isopropyl (rubbing) alcohol. It is recommended that you clean the paper guide when replacing the cutter unit. Refer to Replacing the cutter unit on page 13. Cutter unit •The cutter unit contains a very sharp blade. To prevent injury from a broken cutter blade: •Make sure the top cover is closed when using the cutter unit. •Dont apply too much pressure when fitting or removing the cutter unit. •When the cutter unit becomes blunt you should replace it with a new one. •If you break the cutter unit, unplug your printer from the power socket and remove the cutter unit carefully with a pair of tweezers. General Precautions Paper guide surface
Introduction6 •If the machine jams due to a build up of adhesive, you should clean the surface of the paper guide. Unplug the printer from the power and wipe away the adhesive build up from the surface of the paper guide using a cloth or tissue dipped in isopropyl alcohol. We recommend that you clean the paper guide when replacing the cutter unit. Refer to Replacing the cutter unit on page 13. •The cutter unit should give you an average number of 5000 cuts or more, depending on how you use the machine. If your printer does not cut the labels properly or starts to jam often, the cutter might have reached the end of its life; you should replace the cutter. Power Cord •Use only the AC power cord included with the printer. •If the printer will not be used for an extended period, remove the power supply cord from the electrical socket. •Always hold the plug when removing the power cord from or inserting it into the socket. Do not pull on the cord. The wire in the cord may become damaged. •You should position the printer near an easily accessible, standard electrical socket. DK Roll (DK Label and DK Tape) •Use only genuine Brother accessories and supplies (with , marks). Do not use any unauthorized accessories or supplies. •If the label is attached to a wet, dirty, or oily surface, it may peel off easily. Before applying the label, clean the surface to which the label will be applied. •DK Roll uses thermal paper and thermal film so that ultraviolet rays, wind, and rain may cause the colour of the label to fade and the ends of the label to peel off. •Do not expose the DK Rolls to direct sunlight, high temperatures, high humidity, or dust. Store in a cool, dark place. Use the DK Rolls soon after opening the package. •Scratching the printed surface of the label with your finger nails or metal objects, or touching the printed surface with hands dampened by water, sweat, or medicated cream, etc., can cause the colour to change or fade. •Do not apply labels to any persons, animals, or plants. •As the end of the DK Roll is designed to not adhere to the label spool, the last label may not be cut properly. If this happens, remove the remaining labels, insert a new DK Roll, and reprint the last label. Note: To account for this, the number of DK Labels included on each DK Roll may be more than indicated on the package. •When peeling a DK Label, some portion of the label may remain. Remove the remaining portion before attaching a new label. •Some DK Rolls use permanent adhesive for their labels. These labels cannot be easily peeled off once attached. •Prior to using CD/DVD labels, be sure to follow the instructions in your CD/DVD players instruction manual regarding applying CD/DVD labels. •Do not use CD/DVD labels in a slot loading CD/DVD player, for example a CD player in a car where the CD is slid into a slot in the CD player. •Do not peel off the CD/DVD label once it is applied to the CD/DVD, a thin surface layer may come off, resulting in damage to the disk. •Do not apply CD/DVD labels to CD/DVD disks designed for use with ink jet printers. Labels peel off these disks easily and using disks with peeled labels can result in loss or damage of data. •When applying CD/DVD labels, use the applicator included with the CD/DVD label rolls. failure to do so could cause damage to the CD/DVD player. •Users shall take full responsibility for applying CD/DVD labels. Brother accepts no responsibility for any loss or damage of data caused by the inappropriate use of CD/DVD labels.
7 STEP 1 STEP 2 Introduction Getting started Maintenance and Troubleshooting CD-ROM and Software •Do not scratch or subject the CD-ROM to high or low temperatures. •Do not put heavy objects on the CD-ROM or apply force to the CD-ROM. •The software contained on the CD-ROM is meant for use with the printer only. See the License on the CD for further details. This software may be installed on multiple personal computers for use in an office, etc.
Getting started8 Getting started Do not connect the QL-500/560 to your personal computer until directed to do so when installing the printer driver. Use CUT lever when cutting a printed label. Front QL-500 QL-560 Rear QL-500 / QL-560 1 Parts Description Main Printing Unit FEED button LED lamp ON/OFF button CUT lever DK Roll compartment cover FEED button LED lamp ON/OFF button CUT button DK Roll compartment cover Power cord USB port CUT Lever