Brother MFC 990CW User Manual

Troubleshooting and Routine Maintenance149
B
Dial Tone detectionB
When you send a fax automatically, by 
default your machine will wait for a fixed 
amount of time before it starts to dial the 
number. By changing the Dial Tone setting to 
Detection you can make your machine dial 
as soon as it detects a dial tone. This setting 
can save a small amount of time when 
sending a fax to many different numbers. If 
you change the setting and start having 
problems with dialling you should change 
back to the...

150
Error and Maintenance messagesB
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error and shows an error message. The 
most common error and maintenance messages are shown below.
You can correct most errors and routine maintenance by yourself. If you need more help, the 
Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error...

Troubleshooting and Routine Maintenance151
B
Cannot DetectYou installed a new ink cartridge 
too quickly and the machine did 
not detect it. Take out the new ink cartridge and 
re-install it slowly until it clicks.
If you are using non Brother 
Original ink the machine may not 
detect the ink cartridge. Replace the cartridge with a Brother 
Original ink cartridge. If the error message 
remains, contact your Brother dealer.
An ink cartridge is not installed 
properly. Take out the new ink cartridge and...

152
Image Too Long.The proportions of your photo are 
irregular so effects could not be 
added. Choose a regularly proportioned image.
Image Too Small. The size of your photo is too small 
to trim. Choose a larger image.
Ink low One or more of the ink cartridges 
are running out of ink. If a sending 
machine has a colour fax to send, 
your machine’s ‘handshake’ will 
ask that the fax be sent as black 
and white. If the sending machine 
has the ability to convert it, the 
colour fax will be printed at...

Troubleshooting and Routine Maintenance153
B
No Paper FedThe machine is out of paper or 
paper is not properly loaded in the 
paper tray, or the Jam Clear 
Cover is not closed properly. Do one of the following:
„ Refill the paper in the paper tray, and 
then press  Mono Start  or 
Colour Start .
„ Remove the paper and load it again 
and then press  Mono Start or 
Colour Start . Close the Jam Clear 
Cover properly.
The paper is jammed in the 
machine. See 
Printer jam or paper jam  on page 158.
The Jam...

154
Unable to Clean XX
Unable to Init.  XX
Unable to Print XX
Unable to Scan XX
Unable to use Phone XX
The machine has a mechanical 
problem.
—OR—
A foreign object such as a clip or 
ripped paper is in the machine. Open the scanner cover and remove any 
foreign objects inside the machine. If the 
error message continues, disconnect the 
machine from the power for several 
minutes, then reconnect it. (The machine 
can be turned off for approximately 
24 hours without losing faxes stored in the 
memory....

Troubleshooting and Routine Maintenance155
B
Error animationB
Error animations display step-by-step 
instructions when paper gets jammed. You 
can read the steps at your own pace by 
pressing c to see the next step and  d to go 
backward. If you do not press a key after 
1 minute the animation starts running 
automatically again.
Note
You can press  d or  c to pause the auto-
animation and go back to step-by-step 
mode.
 
Transferring your faxes or 
Fax Journal reportB
If the LCD shows:
„ Unable to Clean...

156
Transferring faxes to your PC B
You can transfer the faxes from your 
machines memory to your PC. 
aPress Stop/Exit to interrupt the error 
temporarily.
bMake sure you have installed MFL-Pro 
Suite  on your PC, and then turn on  PC 
FAX Receiving  on the PC. (For details 
see  PC- FAX receiving  for Windows
® in 
the Software User’s Guide on the 
CD-ROM.)
cMake sure you have set PC Fax 
Receive on the machine. (See  PC Fax 
Receive  on page 49.)
If faxes are in the machine’s memory 
when you set up...

Troubleshooting and Routine Maintenance157
B
Document jamB
Documents can jam in the ADF unit if they are 
not inserted or fed properly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document up and to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit.
Note
To avoid document jams close the ADF 
cover correctly by pushing it gently in...

158
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper (1) and press 
Stop/Exit.
 
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then closing it.
„ If you cannot remove the jammed 
paper from the front of the machine, 
or the error message still appears on 
the LCD after you have removed the 
jammed paper, please go to the next 
step.
dOpen the...