Brother Mfc 7360nr User Manual

Troubleshooting
91
B
gIf you could not pull the jammed paper 
out of the inside of the machine as 
shown in the step e, take the paper tray 
completely out of the machine.
 
hPull the jammed paper out of the paper 
tray opening.
 
iPut the paper tray back in the machine.
jPut the drum unit and toner cartridge 
assembly back in the machine.
 
kClose the front cover of the machine. If 
the machine does not start printing 
automatically, press Start.
Note
If you turn off the machine while the LCD 
shows Jam...

92
Paper is jammed in the Duplex 
Tray (MFC-7460DN and 
MFC-7860DW)B
If the LCD shows Jam Duplex, follow these 
steps:
aLeave the machine turned on for 10 
minutes to cool down.
CAUTION 
HOT SURFACE
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. When you open the front or 
back cover (back output tray) of the 
machine, DO NOT touch the shaded parts 
shown in the illustration. If you do this, you 
may get burned.
 
 
 
bPull the duplex tray completely out...

Troubleshooting
93
B
dMake sure that no paper remains under 
the machine.
 
ePut the duplex tray back in the machine.
 

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If you are having difficulty with your machineB
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
.
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks 
good, the problem may not be your machine....

Troubleshooting
95
B
Receiving Faxes
DifficultiesSuggestions
Cannot receive a fax. Check all line cord connections. Make sure the telephone line cord is plugged into 
the telephone wall socket and the LINE socket of the machine. If you subscribe to 
DSL or VoIP services, please contact your service provider for connection 
instructions.
Make sure the machine is in the correct Receive Mode. This is determined by the 
external devices and telephone subscriber services you have on the same line as 
the...

96
Cannot receive a fax.
(continued)If you are using a telephone answering machine (External TAD mode) on the 
same line as the Brother machine, make sure your answering machine is set up 
correctly. (See Connecting an external TAD on page 32.)
1 Connect the external TAD as shown in the illustration on page 32.
2 Set your answering machine to answer in one or two rings.
3 Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing 
message....

Troubleshooting
97
B
Handling incoming calls
DifficultiesSuggestions
The machine ‘hears’ a voice as a 
CNG tone.If Fax Detect is set to On, your machine is more sensitive to sounds. It may 
mistakenly interpret certain voices or music on the line as a fax machine calling 
and respond with fax receiving tones. Deactivate the machine by pressing 
Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect 
on page 30.)
Sending a fax call to the machine. If you answered on an external...

98
Printing difficulties
DifficultiesSuggestions
No printout.Check that the machine is plugged in and the power switch is turned on.
Check that the toner cartridge and drum unit are installed correctly. (See 
Replacing the drum unit on page 61.)
Check the interface cable connection on both the machine and your computer. 
(See the Quick Setup Guide.)
Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message. (See Error and 
maintenance...

Troubleshooting
99
B
The machine is not printing or has 
stopped printing.Press Job Cancel.
As the machine cancels the job and clears it from the memory it may produce an 
incomplete printout.
Scanning difficulties
DifficultiesSuggestions
TWAIN errors appear while 
scanning.Make sure that the Brother TWAIN driver is chosen as the primary source. In 
PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN 
driver.
OCR does not work. Try increasing the scanning resolution.
(Macintosh...

100
What paper can I use? You can use thin paper, plain paper, bond paper, recycled paper, envelopes and 
labels that are made for laser machines. (For details, see Acceptable paper and 
other print media on page 17.)
You can load envelopes from the manual feed slot.
There is a paper jam. Clear the jammed paper. (See Paper Jams on page 84.)
Print quality difficulties
DifficultiesSuggestions
Printed pages are curled.Low quality thin or thick paper or not printing on the recommended side of the 
paper...