Brother Mfc 685cw User Manual

Troubleshooting and Routine Maintenance135
B
Sending Faxes
DifficultySuggestions
Cannot send a fax. Check all line cord connections.
Make sure that the Fax   key is illuminated. (See  Entering Fax mode 
on page 34.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See  Reports 
on page 84.)
Transmission Verification Report 
says ‘Result:NG’. There is probably temporary noise or static on the line. Try sending the fax...

136
Copying Difficulties
DifficultySuggestions
Cannot make a copy. Make sure that the Copy   key is illuminated. (See  Entering Copy mode 
on page 88.)
Vertical streaks appear in copies. If you see vertical streaks on copies, clean the scanner. (See  Cleaning the 
scanner  on page 149.)
Poor copy results when using the 
ADF. Try using the scanner glass. (See 
Using the scanner glass on page 11.)
Vertical black line appear in copies. Black vertical lines on copies are typically caused by dirt or...

Troubleshooting and Routine Maintenance137
B
PhotoCapture Center® Difficulties
DifficultySuggestions
Removable Disk does not work 
properly. 1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update using one of the following methods.
„ Install MFL-Pro Suite from the CD-ROM. (See the  Quick Setup 
Guide .)
„ Download the latest service pack from the Microsoft Web site.
3) Wait about 1 minute after you restart the PC, and then...

138
Error messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error MessageCauseAction
Comm.Error Poor telephone line quality 
caused a communication error. Send the fax again...

Troubleshooting and Routine Maintenance139
B
Image Too Small.The size of your photo is too small 
to trim. Choose a larger image.
Ink Empty One or more of the ink cartridges 
are empty. The machine will stop 
all print operations. While memory 
is available, black and white faxes 
will be stored in the memory. If a 
sending machine has a color fax, 
the machines ‘handshake’ will 
ask that the fax be sent as black 
and white. If the sending machine 
has the ability to convert it, the 
color fax will be...

140
No Paper FedThe machine is out of paper or 
paper is not properly loaded in the 
paper tray. Do one of the following:
„ Refill the paper in the paper tray, and 
then press  Black Start  or Color Start .
„ Remove the paper and load it again 
and then press  Black Start or 
Color Start .
The paper is jammed in the 
machine. See 
Printer jam or paper jam  on page 143.
No Response/Busy The number you dialed does not 
answer or is busy. Verify the number and try again.
Not Registered  You tried to access...

Troubleshooting and Routine Maintenance141
B
Error animationB
Error animation displays step-by-step 
instructions when paper gets jammed or ink 
cartridges become empty. You can read the 
steps at your own pace by pressing c to see 
the next step and  d to go backward. If you do 
not press a key after 1 minute the animation 
starts running automatically again.
Note
You can press  d, c or  OK  to pause the 
auto-animation and go back to step-by-
step mode.
 
Transferring your faxes or Fax 
Journal...

142
Transferring faxes to another fax 
machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See Setting 
your station ID in the Quick Setup Guide.)
aPress Stop/Exit  to interrupt the error 
temporarily.
bPress  Menu.
cPress  a or  b to choose  Service.
Press  OK.
dPress  a or  b to choose 
Data Transfer .
Press  OK.
ePress  a or  b to choose  Fax Transfer .
Press  OK.
fDo one of the following:
„ If the LCD shows  No Data, there 
are no faxes left in the machines...

Troubleshooting and Routine Maintenance143
B
Document jam B
Documents can jam in the ADF unit if they are 
not inserted or fed properly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document up and to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit .
Note
To avoid document jams close the ADF 
cover properly by pressing it down in...

144
bPull out the jammed paper (1). 
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then closing it.„ If you cannot remove the jammed 
paper from the front of the machine, 
or the error me ssage still appears on 
the LCD after you have removed the 
jammed paper, please go to the next 
step.
dRemove the Jam Clear Cover (1) from 
the back of the machine. Pull the 
jammed paper out of the machine.
 
CAUTION 
DO NOT place the jam clear cover face 
down as shown in the...