Brother Mfc 6490cw User Manual

Troubleshooting and Routine Maintenance159
B
Error animations DisplayB
Error animations display step-by-step 
instructions when paper gets jammed. You 
can read the steps at your own pace by 
pressing c to see the next step and  d to go 
back. If you do not press a key after 1 minute 
the animation starts running automatically 
again.
Note
You can press  d, c or  OK  to pause the 
auto-animation and go back to step-by-
step mode.
 
Transferring your faxes or Fax 
Journal reportB
If the LCD shows:
„...

160
cMake sure you have set PC Fax 
Receive on the machine. (See PC Fax 
Receive  on page 56.)
If faxes are in the machine’s memory 
when you set up PC Fax Receive, the 
LCD will ask if you want to transfer the 
faxes to your PC.
dDo one of the following:
„ To transfer all faxes to your PC, 
press  1. You will be asked if you want 
a backup print.
„ To exit and leave the faxes in the 
memory, press  2.
ePress  Stop/Exit .
Transferring Fax Journal report to 
another fax machine
B
If you have not set up...

Troubleshooting and Routine Maintenance161
B
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
right.
 
dClose the document cover.
ePress Stop/Exit .
Printer jam or paper jam 
(MFC-5890CN only)B
Take out the jammed paper depending on 
where it is jammed in the machine. Open and 
close the scanner cover to clear the error.
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper...

162
dOpen the Jam Clear Cover (1) from the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
eClose the Jam Clear Cover back on.
Make sure the cover is set properly.
 
fUsing both hands, use the finger holds 
on both sides of the machine to lift the 
scanner cover (1) until it locks securely 
in the open position. Make sure that 
there is no jammed paper left inside the 
machine under the plastic covers. 
Check both ends of the print carriage.
 
Note
• If the paper is jammed under the...

Troubleshooting and Routine Maintenance163
B
gLift the scanner cover to release the 
lock (1). Gently push the scanner cover 
support down (2) and close the scanner 
cover (3).
 
hPush the paper tray firmly back into the 
machine.
Note
Make sure you pull out the paper support 
until it clicks.
 
 
Printer jam or paper jam 
(MFC-6490CW only)B
Take out the jammed paper depending on 
where it is jammed in the machine. Open and 
close the scanner cover to clear the error.
aPull the paper tray (1) out of the...

164
bPull out the jammed paper (1) and press 
Stop/Exit.
 
 
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then close it.
„ If you cannot remove the jammed 
paper from the front side, or the error 
message still appears on the LCD 
after you remove the jammed paper, 
please go to the next step.
dOpen the Outer Rear Cover (1) from the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
 1
1
1
 

Troubleshooting and Routine Maintenance165
B
eClose the Inner Rear Cover (1) if it is 
open like the illustration below.
 
fClose the Outer Rear Cover.
Make sure the cover is closed correctly.
 
gUsing both hands, use the finger holds 
on both sides of the machine to lift the 
scanner cover (1) into the open position.
Make sure that there is no jammed 
paper left in the corners of the machine.
 
Note
• If the paper is jammed under the print head, unplug the machine from the power 
source, and then move...

166
hGently close the scanner cover (1) using 
the finger holds on both sides of it.
 
WARNING 
Be careful not to trap your fingers under the 
scanner cover. 
Always use the finger holds provided on 
both sides of the scanner cover when 
opening and closing it.
 
iPush paper tray #1 and paper tray #2 
firmly back into the machine.
Note
Make sure you pull out the paper support 
until it clicks.
 
 
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The...

Troubleshooting and Routine Maintenance167
B
CAUTION 
Brother multifunction machines are 
designed to work with ink of a particular 
specification and will work to a level of 
optimum performance and reliability when 
used with genuine Brother Branded ink 
cartridges. Brother cannot guarantee this 
optimum performance and reliability if ink or 
ink cartridges of other specifications are 
used. Brother does not therefore 
recommend the use of cartridges other than 
genuine Brother Branded cartridges or...

168
dTurn the green knob on the protective 
yellow cap clockwise until it clicks to 
release the vacuum seal, then remove 
the cap (1).
 
 
eEach colour has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
fGently push the ink cartridge until it 
clicks, and then close the ink cartridge 
cover.
 
gThe machine will automatically reset the 
ink dot counter.
Note
• If you replaced an ink cartridge, for example Black, the LCD may ask you to 
verify that it...