Brother MFC 297C User Manual

Troubleshooting and Routine Maintenance
91
B
Dial Tone detectionB
When you send a fax automatically, by 
default your machine will wait for a fixed 
amount of time before it starts to dial the 
number. By changing the Dial Tone setting to 
Detection you can make your machine dial 
as soon as it detects a dial tone. This setting 
can save a small amount of time when 
sending a fax to many different numbers. If 
you change the setting and start having 
problems with dialling you should change 
back to the...

92
Error and maintenance messagesB
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error and shows an error message. The 
most common error and maintenance messages are shown below.
You can correct most errors and routine maintenance messages by yourself. If you need more 
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error...

Troubleshooting and Routine Maintenance
93
B
BT Call Sign On
(For UK only)BT Call Sign is set to ON. You 
cannot change the Receive Mode 
from Manual to another mode.Set BT Call Sign to OFF. (See BT Call Sign (U.K. 
only) on page 37.)
Cannot DetectYou installed a new ink too quickly 
and the machine didn’t detect it.Take out the new ink cartridge and re-install it 
slowly until it clicks.
If you are using non Brother ink the 
machine may not detect the ink 
cartridge.Replace the cartridge with a Brother...

94
Init Unable XXThe machine has a mechanical 
problem.
—OR—
A foreign object such as a clip or 
ripped paper is in the machine.Open the scanner cover and look on the left, 
middle, and right hand side under the covers for 
any foreign objects inside the machine. If the 
error message continues, disconnect the 
machine from the power source for several 
minutes then reconnect it.
Ink Low Black
Ink Low Yellow
Ink Low Cyan
Ink Low Magenta
The indicated ink cartridge is 
running out of ink. If a sending...

Troubleshooting and Routine Maintenance
95
B
Not RegisteredYou tried to access a Speed Dial 
number that is not programmed.Set up the Speed Dial number. (See Storing 
Speed Dial numbers on page 45.)
Out of MemoryThe machines memory is full. When copy operation is in progress, press 
Stop/Exit and wait until the other operations in 
progress finish and then try again.
The memory card or USB Flash 
memory drive you are using does 
not have enough free space to scan 
the documents.Delete unused files from...

96
Transferring your faxes or Fax 
Journal reportB
If the LCD shows: 
Clean Unable XX
Init Unable XX
Print Unable XX
Scan Unable XX
We recommend transferring your faxes to 
another fax machine. (See Transferring faxes 
to another fax machine on page 96.) 
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See Transferring the Fax Journal 
report to another fax machine on page 96.)
Note
If there is an error message on the 
machines LCD, after the faxes have...

Troubleshooting and Routine Maintenance
97
B
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
left.
 
dClose the document cover.
ePress Stop/Exit.
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine. Open and 
close the scanner cover to clear the error.
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper (1) and press...

98
dOpen the Jam Clear Cover (1) at the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
eClose the Jam Clear Cover.
Make sure the cover is set properly.
 
fUsing both hands, use the plastic tabs 
on both sides of the machine to lift the 
scanner cover (1) until it locks securely 
in the open position.
Make sure that there is no jammed 
paper left inside the machine.
Check both ends of the print carriage.
 
CAUTION 
Before you unplug the machine from the 
power source, you can...

Troubleshooting and Routine Maintenance
99
B
Note
• If the paper is jammed under the print 
head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
• If the print head has stopped in the right 
corner as shown in the illustration, you 
cannot move the print head. Hold down 
Stop/Exit until the print head moves to the 
middle. Then unplug the machine from the 
power source, and take out the paper.
 
• If ink gets on your skin or clothing 
immediately wash it...

100
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 4 
cartridges. When the machine detects an ink 
cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct order.
Even though the machine tells you...