Brother MFC 295CN User Manual

Troubleshooting and Routine Maintenance
107
B
Cannot DetectYou installed a new ink too quickly 
and the machine did not detect it.Take out the new ink cartridge and 
re-install it slowly until it clicks.
If you are not using genuine 
Brother Innobella™ ink the 
machine may not detect the ink 
cartridge.Use a new Genuine Brother Innobella™ 
Ink. If the error message is not cleared, call 
Brother Customer Service.
An ink cartridge is not installed 
properly.Take out the new ink cartridge and re-
install it...

108
Clean Unable 46
(Init Unable 46)
(Print Unable 46)The ink absorber box or flushing 
box is full. These components are 
periodic maintenance items that 
may require replacement after a 
period of time to ensure optimum 
performance from your Brother 
machine. The need to replace 
these items and the time period 
before replacement is dependent 
on the number of purges and 
flushes required to clean the ink 
system. These boxes acquire 
amounts of ink during the different 
purging and flushing...

Troubleshooting and Routine Maintenance
109
B
Document JamThe document was not inserted or 
fed properly, or the document 
scanned from the ADF was too 
long.See Using the ADF (MFC-295CN only) 
on page 18. 
See Document jam (MFC-295CN only) 
on page 112.
DR Mode in UseThe machine is set to Distinctive 
Ring mode. You cannot change 
the Receive Mode from Manual to 
another mode.Set Distinctive Ring to Off. (See Turning 
off Distinctive Ring on page 44.)
High TemperatureThe print head is too warm. Allow...

110
No CartridgeAn ink cartridge is not installed 
properly.Take out the new ink cartridge and 
re-install it slowly until it clicks. (See 
Replacing the ink cartridges on page 116.)
No FileThe memory card or USB Flash 
memory drive in the media drive 
does not contain a .JPG file.Put the correct memory card or USB Flash 
memory drive into the slot again.
No Paper FedThe machine is out of paper or 
paper is not properly loaded in the 
paper tray.Do one of the following:
„Refill the paper in the paper...

Troubleshooting and Routine Maintenance
111
B
Replace XX Ink
Cannot PrintOne or more of the ink cartridges 
have reached the end of their life. 
The machine will stop all print 
operations. While memory is 
available, black & white faxes will 
be stored in the memory. If a 
sending machine has a color fax, 
the machines ‘handshake’ will 
ask that the fax be sent as black & 
white. If the sending machine has 
the ability to convert it, the color 
fax will be stored in the memory 
as a black & white...

112
Transferring your faxes or Fax 
Journal reportB
If the LCD shows: 
Clean Unable XX
Init Unable XX
Print Unable XX
Scan Unable XX
We recommend transferring your faxes to 
another fax machine. (See Transferring faxes 
to another fax machine on page 112.) 
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See Transferring the Fax Journal 
report to another fax machine on page 112.)
Transferring faxes to another fax 
machine
B
If you have not set up your...

Troubleshooting and Routine Maintenance
113
B
IMPORTANT
To avoid future document jams close the 
ADF cover properly by pressing it down 
gently in the middle.
 
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
left.
 
dClose the document cover.
ePress Stop/Exit.
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
aIf the paper support flap is...

114
dOpen the Jam Clear Cover (1) at the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
eClose the Jam Clear Cover.
Make sure the cover is closed properly.
 
fLift the scanner cover (1) from the front 
side of the machine until it locks 
securely in the open position.
Make sure that jammed paper is not left 
inside the machine.
 
IMPORTANT
Before you unplug the machine from the 
power source, you can transfer your faxes 
that are stored in the memory to your PC 
or another fax...

Troubleshooting and Routine Maintenance
115
B
IMPORTANT
• If the paper is jammed under the print 
head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
• If the print head is at the right corner as 
shown in the illustration, you cannot move 
the print head. Hold down Stop/Exit until 
the print head moves to the middle. Then 
unplug the machine from the power 
source, and take out the paper.
 
• If ink gets on your skin or clothing, 
immediately wash it off...

116
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 
4 cartridges. When the machine detects an 
ink cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct order.
Even though the machine tells you...