Brother MFC 295CN User Manual

Troubleshooting and Routine Maintenance
97
B
Poor print quality. Check the print quality. (See Checking the print quality on page 121.) 
Make sure that the Printer Driver or Paper Type setting in the menu matches the 
type of paper you are using. (See Printing for Windows
® or Printing and Faxing for 
Macintosh in the Software Users Guide on the CD-ROM and Paper Type 
on page 22.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„The expiration date written on the...

98
The machine prints dense lines on 
the page.Check Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver Advanced tab, click Color Settings, and uncheck 
Bi-Directional Printing for Windows
® or Bi-Directional Printing for Macintosh.
Make sure you are using Genuine Brother Innobella™ Ink.
Cannot perform ‘Page Layout’ 
printing.Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too slow.  Try...

Troubleshooting and Routine Maintenance
99
B
Telephone Line or Connections
DifficultySuggestions
Dialing does not work. 
(No dial tone)Check that the machine is plugged in and switched on.
Check all line cord connections. Make sure the telephone line cord is plugged into 
the telephone wall jack and the LINE jack of the machine.
(Canada only) Change the Tone/Pulse setting. (See Quick Setup Guide.)
Verify that the telephone line and jack are working by connecting a known working 
telephone and telephone...

100
Cannot receive a fax.
(continued)Another device or service at your location may be answering the call before your 
Brother machine answers. To test this, lower the ring delay setting:
„If the answer mode is set to Fax Only or Fax/Tel, reduce the ring delay to 
1 ring. (See Ring Delay on page 38.)
„If the answer mode is set to External TAD, reduce the number of rings 
programmed on your answering machine to 2.
„If the answer mode is set to Manual, DO NOT adjust the ring delay setting.
Have someone...

Troubleshooting and Routine Maintenance
101
B
Sending Faxes
DifficultySuggestions
Cannot  send  a  fax. Check all line cord connections. Make sure the telephone line cord is plugged into 
the telephone wall jack and the LINE jack of the machine.
Make sure that the Fax   key is illuminated. (See Entering Fax mode 
on page 28.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See Reports 
on page 56.)
Transmission...

102
Menu Setting Difficulties
DifficultySuggestions
The machine beeps when you try to 
access the Setup Send or Setup 
Receive menu.If the Fax   key is not illuminated, press it to turn on Fax mode. The Setup 
Send or Setup Receive setting is available only when the machine is in Fax mode.
Copying Difficulties
DifficultySuggestions
Cannot make a copy.
Make sure that the Copy   key is illuminated. (See Entering Copy mode 
on page 58.)
Copies are blank. Make sure you are loading the document properly. (See...

Troubleshooting and Routine Maintenance
103
B
PhotoCapture Center® Difficulties
DifficultySuggestions
Removable Disk does not work 
properly.1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update using one of the following methods.
„Install MFL-Pro Suite from the CD-ROM. (See the Quick Setup 
Guide.)
„Download the latest service pack from the Microsoft Web site.
3) Wait about 1 minute after you restart the PC, and then...

104
Network Difficulties
DifficultySuggestions
Cannot print over the network. Make sure that your machine is powered on and is online and in Ready mode. 
Print a Network Configuration list (see Reports on page 56) and check the current 
Network settings printed in this list.
(MFC-295CN only) 
Reconnect the LAN cable to the hub to verify that the cabling and network 
connections are good. If possible, try connecting the machine to a different port on 
your hub using a different cable. If the connections...

Troubleshooting and Routine Maintenance
105
B
Dial Tone B
Setting the dial tone to Detection will shorten 
the dial detect pause.
aPress Menu, 0, 5.
bPress aorb to choose Detection or 
No Detection.
Press OK.
cPress Stop/Exit.
Telephone line interferenceB
If you are having problems sending or 
receiving a fax due to possible interference 
on the telephone line, we recommend that 
you adjust the Equalization for compatibility 
to reduce the modem speed for fax 
operations.
aPress Menu, 0, 6.
bPress aorb...

106
Error and maintenance messagesB
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the problem and shows an error message. The 
most common error and maintenance messages are shown below.
You can correct most errors and clear routine maintenance messages by yourself. If you need 
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at...