Brother MFC 230C User Manual
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Troubleshooting and Routine Maintenance85 B The machine cannot print full pages of a document. Out of Memory message occurs. Reduce the printing resolution. (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software Users Guide on the CD-ROM.) Reduce the complexity of your document and try again. Reduce the graphic quality or the number of font sizes within your application software. Printing Received Faxes DifficultySuggestions Condensed print and white streaks across the page or the top and bottom of sentences are cut off. You probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again. Vertical black lines when receiving. The senders scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. Received color fax prints only in black and white. Replace the color ink cartridges that are empty or nearly empty, and then ask the other person to send the color fax again. (See Replacing the ink cartridges on page 94.) Left and Right margins are cut off or a single page is printed on two pages. Turn on Auto Reduction. (See Printing a reduced incoming fax on page 33.) Telephone Line or Connections DifficultySuggestions Dialing does not work. (No dial tone) Check that the machine is plugged in and switched on. Check all line cord connection. Change Tone/Pulse setting. (See Quick Setup Guide.) Send a fax manually and wait to hear the fax receiving tones before you press Black Start or Color Start . (See Sending a fax manually on page 29) The machine does not answer when called. Make sure the machine is in the correct receiving mode for your setup. (See Receive modes on page 30.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your machine, ask your telephone company to check the line. Receiving Faxes DifficultySuggestions Cannot receive a fax Make sure the machine is in the correct receiving mode for your setup. (See Receive modeson page 30.) If you often have interference on the telephone line, try changing the menu setting of Compatibility to Basic. (See Telephone line interference on page 94.) Printing (Continued) DifficultySuggestions
86 Sending Faxes DifficultySuggestions Cannot send a fax Make sure that the Fax key is illuminated. (See Entering Fax mode on page 24.) Ask the other party to check that the receiving machine has paper. Print the Transmission Verification Report and check for an error. (See Reports on page 48.) Transmission Verification Report says ‘Result:NG’ or ‘Result:ERROR’. There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get ‘Result:NG’ on the Transmission Verification Report, your machine may be out of memory. If the problem continues, ask the telephone company to check your telephone line. If you often get transmission errors due to possible interference on the telephone line, try changing the menu setting of Compatibility to Basic. (See Telephone line interference on page 94.) Poor fax send quality. Try changing your resolution to Fine or S.Fine . Make a copy to check your machines scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner on page 97.) Handling Incoming Calls DifficultySuggestions The machine ‘Hears’ a voice as a CNG Tone. If Easy Receive is set to on, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit . Try avoiding this problem by turning Easy Receive to off. ( See Easy Receive on page 32.) Sending a Fax Call to the machine. If you answered at the machine, press Black Start and hang up at once. If you answered on an external or extension telephone, press your Fax Receive Code (default setting is l51). When your machine answers, hang up. Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes. For example: If you subscribe to Call Waiting or some other custom service and it signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brothers ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate telephone line with no custom features is recommended. Menu Setting Difficulties DifficultySuggestions The machine beeps when you try to access the Setup Receive menu. If the Fax key is not illuminated, press it to turn on Fax mode. The Setup Receive setting is available only when the machine is in Fax mode.
Troubleshooting and Routine Maintenance87 B Copying Difficulties DifficultySuggestions Cannot make a copy Make sure that the Copy key is illuminated. (See Entering Copy mode on page 50.) Vertical streaks appear in copies If you see vertical streaks on copies, clean the scanner. (See Cleaning the scanner on page 97.) Scanning Difficulties DifficultySuggestions TWAIN/WIA errors appear when starting to scan. Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In PaperPort™ 11SE with OCR, click File, Scan and choose the Brother TWAIN/WIA driver. Software Difficulties DifficultySuggestions Cannot install software or print Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software. ‘Device Busy’ Make sure the machine is not showing an error message on the LCD. PhotoCapture Center® Difficulties DifficultySuggestions Removable Disk does not work properly. 1 Have you installed the Windows ® 2000 update? If not, do the following: 1) Unplug the USB cable. 2) Install the Windows ® 2000 update using one of the following methods. „ Install MFL-Pro Suite from the CD-ROM. (See the Quick Setup Guide .) „ Download the latest service pack from the Microsoft Web site. 3) Wait about 1 minute after you restart the PC, and then connect the USB cable. 2 Take out the USB Flash memory drive and put it back in again. 3 If you have tried ‘Eject’ from within Windows ®, take out the USB Flash memory drive before you continue. 4 If an error message appears when you try to eject the USB Flash memory drive, it means the card is being accessed. Wait a while and then try again. 5 If all of the above do not work, turn off your PC and machine, and then turn them on again. (You will have to unplug the power cord of the machine to turn it off.) Cannot access Removable Disk from Desktop icon. Make sure that you have correctly inserted the USB Flash memory drive.
88 Error messagesB As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error messages are shown below. You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com . Error MessageCauseAction Clean Unable XX The machine has a mechanical problem. —OR— A foreign objects such as a clip or ripped paper is in the machine. Open the scanner cover and remove any foreign objects inside the machine. If the error message continues, see Transferring your faxes or Fax Journal report on page 91 before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it. Comm.Error Poor telephone line quality caused a communication error. Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. Cover is Open The scanner cover is not closed completely. Lift the scanner cover and then close it again. The ink cartridge cover is not completely closed. Firmly close the ink cartridge cover until it clicks. Data RemainingPrint data is left in the machines memory.Re-start printing from your computer. Print data is left in the machines memory. The USB cable was unplugged while the computer was sending the data to the machine. Press Stop/Exit . The machine will cancel the job and clear it from the memory. Try to print again. Disconnected The other person or other persons fax machine stopped the call. Try to send or receive again. DR Mode in UseThe machine is set to Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode.Set Distinctive Ring to off. (See Turning off Distinctive Ring on page 36.) High TemperatureThe print head is too warm. Allow the machine to cool down. Hub is Unusable.A Hub or USB Flash memory drive with Hub has been connected to the USB direct interface. A Hub or USB Flash memory drive with Hub are not supported. Unplug the device from the USB direct interface.
Troubleshooting and Routine Maintenance89 B Init Unable XXThe machine has a mechanical problem. —OR— A foreign object such as a clip or ripped paper is in the machine. Open the scanner cover and remove any foreign objects inside the machine. If the error message continues, see Transferring your faxes or Fax Journal report on page 91 before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it. Ink Empty One or more of the ink cartridges is empty. The machine will stop all print operations. While memory is available, black and white faxes will be stored in the memory. If a sending machine has a color fax, the machines ‘handshake’ will ask that the fax be sent as black and white. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black and white fax. Replace the empty ink cartridges. (See Replacing the ink cartridges on page 94.) Low TemperatureThe print head is too cold. Allow the machine to warm up. Near Empty One or more of the ink cartridges are running out of ink. If a sending machine has a color fax, the machines ‘handshake’ will ask that the fax be sent as black and white. If the sending machine has the ability to convert it, the color fax will be received into memory as a black and white fax. Order a new ink cartridge. (See Ordering accessories and supplies on page iii.) No Caller ID There is no incoming call history. You did not receive calls or you have not subscribed to the Caller ID service from your telephone company. If you want to use the Caller ID feature call your telephone company. (See Caller IDon page 37.) No Cartridge An ink cartridge is not installed properly. Take out the ink cartridge and put it in again seating it properly. (See Replacing the ink cartridges on page 94.) No File The USB Flash memory drive in the USB direct interface does not contain a .JPG file. Put the correct USB Flash memory drive into the USB direct interface again. No Paper Fed The machine is out of paper or paper is not properly loaded in the paper tray. Do one of the following: „ Refill the paper in the paper tray, and then press Black Start or Color Start . „ Remove the paper and load it again and then press Black Start or Color Start . The paper is jammed in the machine. See Printer jam or paper jam on page 92. Error MessageCauseAction
90 No Response/BusyThe number you dialed does not answer or is busy.Verify the number and try again. Not RegisteredYou tried to access a Speed Dial number that is not programmed.Set up the Speed Dial number. (See Storing Speed Dial numbers on page 45.) Out of Memory The machines memory is full. Fax sending or copy operation in progress Press Stop/Exit and wait until the other operations in progress finish and then try again. Printing operation in progress Reduce print resolution. (For details, see Printing for Windows ® or Printing and Faxing for Macintosh® in the Software Users Guide on the CD-ROM.) Paper Jam Paper is jammed in the machine. Remove the Jam Clear Cover (at the back of the machine) and pull out the jammed paper. See Printer jam or paper jamon page 92. Print Unable XX The machine has a mechanical problem. —OR— A foreign object such as a clip or ripped paper is in the machine. Open the scanner cover and remove any foreign objects inside the machine. If the error message continues, see Transferring your faxes or Fax Journal report on page 91 before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it. Scan Unable XXThe machine has a mechanical problem. —OR— A foreign object such as a clip or ripped paper is in the machine. Open the scanner cover and remove any foreign objects inside the machine. If the error message continues, see Transferring your faxes or Fax Journal report on page 91 before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it. Wrong Paper SizePaper is not the correct size. Load the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start . Unusable Device Disconnect device from front connector. Turn the machine off&on by pressing On/Off button on control panel.A broken device has been connected to the USB direct interface. Unplug the device from the USB direct interface, then press On/Off to turn the machine off and then on again. Error MessageCauseAction
Troubleshooting and Routine Maintenance91 B Transferring your faxes or Fax Journal reportB If the LCD shows: Clean Unable XX Init Unable XX Print Unable XX Scan Unable XX We recommend transferring your faxes to another fax machine. (See Transferring faxes to another fax machine on page 91.) You can also transfer the Fax Journal report to see if there are any faxes you need to transfer. (See Transferring faxes to another fax machine on page 91.) Note If there is an error message on the machines LCD, after the faxes have been transferred, disconnect the machine from the power source for several minutes, and then reconnect it. Transferring faxes to another fax machine B If you have not set up your Station ID, you cannot enter fax transfer mode. (See Setting your station ID in the Quick Setup Guide.) aPress Menu, 9, 0 , 1. bDo one of the following: „ If the LCD shows No Data, there are no faxes left in the machines memory. Press Stop/Exit . „ If the LCD shows Enter Fax No., enter the fax number to which faxes will be forwarded. cPress Black Start . Transferring Fax Journal report to another fax machine B If you have not set up your Station ID, you cannot enter fax transfer mode. (See Setting your station ID in the Quick Setup Guide.) aPress Menu 9 , 0, 2. bEnter the fax number to which Fax Journal report will be forwarded. cPress Black Start . Unusable Device Please Disconnect USB Device.A USB device or USB Flash memory drive that is not supported has been connected to the USB direct interface. For more information, visit us at http://solutions.brother.com. Unplug the device from the USB direct interface. Error MessageCauseAction
92 Printer jam or paper jamB Take out the jammed paper depending on where it is jammed in the machine. aPull the paper tray (1) out of the machine. bPull out the jammed paper (1). cReset the machine by lifting the scanner cover from the front of the machine and then close it.„ If you cannot remove the jammed paper from the front of the machine, or the error me ssage still appears on the LCD after you have removed the jammed paper, please go to the next step. dRemove the Jam Clear Cover (1) from the back of the machine. Pull the jammed paper out of the machine. CAUTION DO NOT place the jam clear cover face down as shown in the illustration. You may damage the cover and cause paper jams. ePut the Jam Clear Cover back on. Make sure the cover is set properly. 1 1 1
Troubleshooting and Routine Maintenance93 B fLift the scanner cover (1) from the front side of the machine until it locks securely into the open position. Make sure that there is no jammed paper left in the corners of the machine. Note If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper. gLift the scanner cover to release the lock (1). Gently push the scanner cover support down (2) and close the scanner cover (3). hPush the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support until it clicks and unfold the paper support flap. Note Make sure you pull out the paper support until it clicks. 1
94 Dial Tone B Setting the dial tone to Detection will shorten the dial detect pause. aPress Menu, 0, 5. bPress a or b to choose Detection or No Detection . Press OK. cPress Stop/Exit . Telephone line interferenceB If you are having problems sending or receiving a fax due to possible interference on the telephone line, we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations. aPress Menu, 2, 0, 2. bPress a or b to choose Normal (or Basic ). „ Basic reduces the modem speed to 9600 bps. Unless interference is a recurring problem on your telephone line, you may prefer to use it only when needed. „ Normal sets the modem speed at 14400 bps. (Default) Press OK. cPress Stop/Exit . Note When you change the compatibility to Basic, the ECM feature is only available for color fax sending. Routine maintenanceB Replacing the ink cartridgesB Your machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in each of the 4 cartridges. When the machine detects an ink cartridge is running out of ink, the machine will tell you with a message on the LCD. The LCD will tell you which ink cartridge is low or needs replacing. Be sure to follow the LCD prompts to replace the ink cartridges in the correct order. Even though the machine tells you that an ink cartridge is empty, there will be a small amount of ink left in the ink cartridge. It is necessary to keep some ink in the ink cartridge to prevent air from drying out and damaging the print head assembly. aOpen the ink cartridge cover. If one or more ink cartridges are empty, for example Black, the LCD shows Ink Empty Black and Replace Ink . bPull the lock release lever down and take out the ink cartridge for the color shown on the LCD.